Thomson Reuters Mexico is looking for a Client Specialist based in Mexico City.
Train new and existing end users on the desktop
Timely capture of end user intelligence in appropriate Customer Relationship Management (CRM) system
Increase product stickiness by demonstrating relevant new content and functionality that enable end users to make money
Take orders for small-volume sales of desktops and specialist data at existing customers
Identify “at risk” customers/end users and tactically focus on retaining them, bringing in Sales
Specialists where required
Generate leads to pass to Sales Specialists for conversion
Provide customer feedback to product development/SBU and represent the “voice of the customer”
Participate in strategic migration activities as required
Scope & Impact
Responsible for end user account management for given asset class(es) in a specific region/territory
Works as part of a virtual team with the Account Team and other parts of the sales team.
Focus on retention. Carrying net sales targets. Travel as needed
Technical / Professional Skills & Competencies
Basic market understanding; knowledge of relevant market; strong understanding of customers' business model
Significant product and workflow expertise (e.g. knowledge of financial modelling, Excel, MS Office);
knowledge of specific tech./ data apps
Strong customer service skills
Presentation skills (verbal & written)
Strong interpersonal skills
Ability to organize and execute a sales plan. Ability to use MIS systems
College/ university degree or relevant work experience equivalent required
Industry qualifications preferred (CFA, MBA, CMT, Series 7)
Significant industry related experience in industry preferred
Training or related experience preferred
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers.
More information about Thomson Reuters can be found on thomsonreuters.com.