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Manufacturing Client Services - Account Manager

Thomson Reuters Production & Materials Management 3/1/2018 1:58:51 PM Eagan, MN United States of America
Job Description

Thomson Reuters Core Publishing Solutions (CPS) takes great pride in being one of the top book manufacturers in North America. Our goal is to deliver superior value by providing our customers with end-to-end publishing solutions. CPS produces hard and soft-bound binding through digital and off-set workflows with warehousing and fulfillment services.


What are the primary responsibilities and accountabilities of this role?

  • Proactively builds relationships with internal and external customers.
  • Facilitates transfer of documents, copies, and samples among MCS and production departments.
  • Monitors job status and communicates as needed.
  • Follows up to ensure dates are met.
  • Represents interests and needs of customers and manufacturing in all decisions.
  • Captures and reports customer feedback.
  • Identifies and reports recurring problems.
  • Provides quotes.
  • Leads special projects to improve workflow, systems, processes and procedures.
  • Leads tours of the manufacturing facility and trains other guides.
  • Performs Material Req Planner 2 responsibilities as assigned by the business.
  • Performs system testing as necessary.
  • Coordinates and verifies specifications, materials & scheduling for each job.
    • Identifies process requirements for finished good production orders.
    • Determines lot sizes for general shipment and replenishment orders.
  • Creates and releases production orders to communicate all details necessary to ensure accurate production.
  • Forecasts products in SAP.
  • Maintains material master data.
  • Collaborates with production and/or other internal departments..
  • Serves as a resource to the Production Account Coordinators.
  • Supports other production needs as requested (e.g., flex labor needs).

Experience and Education

  • Experience in printing or manufacturing is a plus
  • Customer service or account representative experience is a plus
  • Experience as a production planner, scheduler or in manufacturing and/or printing
  • Bachelors degree OR equivalent and some experience in a related field

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Eagan-Minnesota-United States of America
Req #: JREQ100370
Locations: Eagan-Minnesota-United States of America
Job Function: Production & Materials Management
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