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Assistant Customer Service Officer

Thomson Reuters Customer Service & Support 2/20/2018 9:55:01 PM Hong Kong, Hong Kong
Job Description

Assistant Customer Service Officer

Global Growth Operations (GGO), Asia

Position Summary

The Assistant Customer Service Officer is responsible for general customer service activities which include; handling customer inquiries via phone, email, chat, etc. The CSO will provide service in an efficient, courteous, professional manner. This role may be the point of contact for escalated and more complex customer inquiries.  

Role Responsibilities

  • Handle and process the orders with the customers and the publishers
  • Keep track the order processing with publishers and matching with the records
  • Answer internal/external customers enquiries including but not limited to product, delivery and general enquiry
  • Ensure continuous process improvements and daily activities comply with company policies and meet agreed service level agreement
  • Perform ad-hoc assignments

Essential Qualifications and Experienced Required

  • Degree Holder
  • 3-5 years+ working experience in customer service/operation
  • Experience in SAP system is preferable and good to have some IT knowledge
  • Proficiency in MS Office, particular in Excel
  • Ability to prioritize workloads
  • Can work independently and able to meet tight timeline
  • Pleasant and a good team player who is able to work under pressure

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Hong Kong-Hong Kong
Req #: JREQ100156
Locations: Hong Kong-Hong Kong
Job Function: Customer Service & Support
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