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Senior Application Support Engineer

Thomson Reuters Technology Operations 2/2/2018 6:58:53 AM Bangalore, KA India
Job Description

We are looking for a Systems Engineer to help build out, maintain, and seek out solutions for our fast-growing infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering critical infrastructure and availability, performance and security. Qualified engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. We are seeking an individual who can work independently with little to no supervision, self-starter, motivated, resourcefulness, passionate, believe in him/herself and can make contribution to the team and want to grow with new technologies.

Your goal will be to ensure that our technology infrastructure runs smoothly and deftly.

Essential Day-to-Day Responsibilities:

  • You support the hosted Production Web and Database Environments.
  • You will track system availability issues and follow problem diagnostic and critical issue procedures.
  • Supporting and monitoring all installed production and staging infrastructure.
  • Administer and maintaining operating systems, application software and system management tools.
  • You will ensure the highest levels of systems and infrastructure availability.
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
  • You will maintain security, backup, and redundancy strategies.
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
  • Participate in the design of information and operational support systems.
  • Provide 2nd and 3rd level support.
  • You will liaise with vendors and other Infrastructure teams for problem resolution.

Required skills and necessary industry experience & associated number of years of experience:

  • 4-6 Years of experience in IT
  • Validated working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
  • Confirmed experience in the administration and performance tuning of application stacks (e.g. Tomcat, Apache)
  • Knowledge on virtualization and containerization (e.g., VMware, Virtual Box)
  • Demonstrable experience with monitoring tools.
  • Experience with automation software (e.g., Puppet)
  • Knowledge of scripting language (e.g., shell scripts, Perl, Python)
  • You should have network knowledge and able to investigate networking issues
  • You should have enthusiasm and ability to learn quickly
  • Knowledge of financial market is a plus.
  • You should be able to work comfortably and seamlessly with a global team.
  • Have strong analytical and troubleshooting skills, good communication and documentation skills.
  • Knowledge of Autosys job scheduling.

Education: Bachelor or Engineering/ Master of Computer Application or equivalent experience in Computer related field.

Shift Details: Candidate should be ready to work in below shifts and will be responsible for on call support on rotational basis

First Shift - 5 AM - 2 PM IST

Second Shift - 12 PM to 9 PM IST

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Req #: JREQ098114
Locations: Bangalore-India
Job Function: Technology Operations
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