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Senior User Experience Researcher (12 months Fixed Term)

Thomson Reuters Technology Development 3/26/2018 8:21:11 PM Pyrmont, NSW Australia
Job Description

We're looking for a talented Senior User Experience Researcher to help us partner with our customers in developing desktop and mobile applications for professionals in the legal industry. 

If you are a researcher who is passionate about creating user research strategies at both program and individual study levels this could be the role for you. This is a hands-on role which will see you managing all aspects of research including planning, executing, and analyzing data. You will be working with a UX Research Manager and Product Management, who will help provide strategic direction, leadership, and guidance on incorporating user research into the product design and development lifecycle.

You will be fluent in both design and usability research and work closely with local and remote teammates in user experience, product development, and technology teams. Research projects will take place in usability labs, customers’ offices, and facilitated remotely. You should be equally comfortable in both the role of research facilitator as well as observer. You will be comfortable in a fast-paced environment where research studies will be executed on a weekly basis.

While this is not a UI design role, the ideal candidate will not only bring expert research skills to the table but is also skilled at creating compelling visualizations of their research data- including service blueprints, consumer journey maps, personas, ecosystem maps, value proposition maps, storyboards, features roadmap,  and user flows.

Candidates should have a broad knowledge and experience with a wide variety of research methods, both qualitative and quantitative, including: 

  • Contextual Inquiries
  • Participatory Design
  • Think Aloud usability studies
  • Heuristic Evaluations
  • Remote Usability Testing
  • Parallel Prototyping
  • Persona Development
  • Card Sorting
  • A/B Testing

Required Skills

  • Quickly synthesize business objectives and customer needs
  • Develop a UX research approach, schedule, and detailed test plan
  • Plan, recruit, script, facilitate, collect, analyze, and document usability data
  • Transform the data into prioritized, actionable recommendations (within a SHORT turn-around time)
  • Clearly communicate usability analysis, recommendations, and potential design solutions
  • Create persuasive presentations geared towards product owners, developers, visual designers, other UX team members, and c-level executives
  • Create research visualizations including service blueprints, consumer journey maps, ecosystem maps, etc.  
  • Previous experience with design or research projects involving complex workflows, visualization of large datasets, operating system-level tools, and both web and software environments is a PLUS


  • Bachelor of Science or Master of Science in Human-Computer Interaction, Interaction Design, Human Factors, Cognitive Psychology, Cognitive Science, or related field
  • 5+ years of experience applying research to high-volume, interactive B2B and B2C desktop applications, rich Web-based applications, or platform-level tools
  • Strong communication skills
  • Strong analytical problem solving, decision-making, and leadership skills
  • In-depth understanding of user-centered design principles and tools
  • Ability to travel within Australia and New Zealand, up to 25% [some months may have high travel and some months no travel]

About you!

  • Creative - you are passionate about design thinking and user experience, with an interest in the human aspects of technology change
  • Team-focused - you thrive in collaborative environments where design is a critical voice at the table with product managers, developers, strategy and marketing team members
  • Able to collaborate and orchestrate across organizational boundaries
  • High level of client-facing professionalism
  • Able to characterize and frame client business opportunities and imperatives
  • High-level communication skills that inspire confidence internally and with customers - you are an enthusiastic user experience story teller who can present research proposals and evaluations to stakeholders and customers in meaningful ways
  • Detail-oriented and able to produce documentation to a high standard - The customer experience journey is rolled into your research & design planning and execution
  • Able to establish and grow effective working relationships with clients and business representatives
  • Desire to be on a fun, fast-moving team where you will be given plenty of responsibility and numerous opportunities for stretch assignments

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Pyrmont-New South Wales-Australia
Req #: JREQ098496
Locations: Pyrmont-New South Wales-Australia
Job Function: Technology Development
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