Business Unit: Legal UKI
Our Legal organisation connects our customers’ businesses to the ever-changing legal and regulatory environment. We provide critical online and print information, decision support tools, software and services to lawyers who practice in law firms, in corporate legal departments and in the public sector. We are a growing business in the UK, especially since the acquisition of Practical Law Company. We are very excited about the next stage in our growth and how you can play a part in it.
ContractExpress is a new part of Thomson Reuters, providing a document assembly solution to some of the world’s largest law firms. The services team for the ContractExpress tool is a product dedicated small team providing a mixture of support and consulting services to blue chip clients. With a heritage of personal and exceptional quality customer support and consultancy, we are looking for a new team member to assist with the increased volume of automation projects.
Position Title: Legal Automation Assistant
Position Type: Permanent
Role Purpose/ Summary:
You will initially provide customer support on how to use the product, trouble shoot issues and create automated legal content. This will require you to develop a high degree of familiarity with the tool and be able to effectively communicate between the technical and non-technical to ensure the client’s questions and issues are quickly and professionally resolved. This goes far beyond traditional first line support and you will develop close relationships with the clients and be expected to convey the professionalism and competence of a consultant.
This is a varied role, as you develop there will be opportunities for travel, providing training to clients, consulting with them and eventually leading on large automation projects.
Major Responsibilities / Accountabilities:
Mandatory Skills and Experience:
Desirable Skills and Experience:
Education/ Certifications Required:
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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