The Academic Account Manager is responsible for maximizing product revenue, market share, preference and loyalty in a designated territory by effectively managing a high performing set of assigned law schools
· Act as high performing account manager to secure long-term, Westlaw and Thomson Reuters preferred, loyal customers within a designated territory of assigned law schools
· Demonstrate exceptional presentation skills to maximize front-end client relationships
· Demonstrate a high level of professional qualities and an engaging disposition that commands attention and respect of customers in law schools and across all segments
· Exhibit a deep knowledge of Thomson Reuters products such as Westlaw, Practice Solutions, Print, and other software solutions, as well as the legal profession and the academic and law school industry
· Develop strategic territory plans to manage a cost efficient, high performing business, through maximization of both in-person and online training as well as implementation of customer promotions
· Direct responsibilities for Student Representative management, including hiring and HR issues, motivational factors, continued training and consistent reporting of activities and results
· Represent Thomson Reuters at various trade shows and conferences, both regional and national in scope.
· Provide consistent and accurate reporting
· Ability to work independently and collaboratively
Key Skills, Knowledge and Abilities
§ Effectively meets customer needs and builds lasting customer relationships; takes responsibility for customer satisfaction and product preference. Demonstrates professional qualities and demeanor that commands attention and respect from law school faculty and students
§ Proven revenue retention success against target along with excellent account management and territory management skills
§ Possesses strong ability to provide customers with high-impact training to exceed their needs
§ Strong time management, prioritization and organizational skills. Ability to exercise independent judgment and discretion
§ Ability to identify problem areas, trends, and opportunities and recommend action to management
§ Leadership qualities including self-motivation, resilience, positive attitude, and a team player
§ Ability to adapt and work in a fast paced environment that changes often
§ Can master and communicate benefits of Thomson Reuters products and services to maximize value to customers
§ Exhibits a strong knowledge of, or willingness to master, law school products such as Westlaw/Next, print and media programs, workflow solutions, the law school market and the legal profession
§ JD strongly preferred
§ Prior legal experience preferred
§ Strong communication and presentation skills. § Customer service orientation and experience
§ Proficient in MS Office/Internet
§ Ability to travel to training sessions, meetings and to law school locations as needed – 50% travel may be required
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