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Client Specialist, Trading Focus (C&E)

Thomson Reuters Sales 1/19/2018 6:25:16 AM Moscow, Russian Federation
Job Description

Role Purpose:

Retain market share in Russia by enabling end users to maximize the value of the desktop, identify and focus on the “at risk” customers.

Client Specialists will use their specialist knowledge to demonstrate, and train on, relevant functionality and content to specific end user workflows, increasing usage and product stickiness.

Responsibilities:

  • Provide high level specialized training on product and functionality.
  • Increase product stickiness by demonstrating relevant new content and functionality that enable end users to be successful.
  • Identify “at risk” customers/end users and tactically focus on retaining them.
  • Timely capture of end user intelligence in appropriate Customer Relationship Management system.
  • Provide customer feedback to product development/SBU and represent the “voice of the customer”.
  • Participate in strategic migration activities as required.
  • Regular value-add meetings with key users.
  • Increase customer satisfaction by providing high quality service and support.

Qualifications:

  • At least two years of experience interacting with financial professionals either in a trading, service, training, help desk, account management or sales role.
  • Specialized market knowledge in Commodities & Energy specifically Oil & Gas. Additional knowledge of Metals & Mining, Power or Agriculture is an advantage.
  • Good knowledge of Russian market and customer business needs and workflows.
  • Strong Excel skills (experience in building financial models).
  • Excellent listening and communication skills and ability to create and develop relationships.
  • Continuous self-learner who keeps abreast of market developments, content and technology.
  • Preferred knowledge of Thomson Reuters products, content and infrastructure.
  • Financial Modeling knowledge preferred.
  • Self-motivated and able to work well with team members including other Client Specialists, Sales Specialists, Account Managers and management.
  • Fluency in Russian and English.
  • University degree and relevant work experience required.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
Moscow-Russian Federation
Req #: JREQ097493
Locations: Moscow-Russian Federation
Job Function: Sales
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