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Application Support Engineer

Thomson Reuters Technology Development 1/12/2018 6:25:24 AM Bangalore, KA India
Job Description

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

The process that does the ingestion and delivery of subsets of licensed data to each of our client bases using in-house software. Interacting with the software, monitoring the application process and logs as well as handling issues or escalating issues with the package. The environment is ever-changing and fast paced. The role requires a detail-oriented person who can follow through on instructions, adapt as needed while working in a heavy multi-tasking and fast-paced role.

Required Skills

  • 2-3 years of IT experience
  • One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, IIS)
  • One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, ebextensions)
  • Networking protocols such as HTTP, DNS and TCP/IP
  • Support / Troubleshooting experience
  • Experience in Automation through scripts and other means (tools etc.)
  • Good understanding of IT Infrastructure Service Operational Management and should have well versed with ITIL processes. He / She should have a very good understanding of Service Metrics.
  • Experience in tracking SLAs & KPIs and Delivering to it.
  • Should have experience in Metrics based support
  • Excellent communication both oral & written

Desired Skills

  • Knowledge of tools such as Puppet, Jenkins & Git
  • Experience with any public or private cloud technologies/services
  • Expertise in Windows and Linux system administration, databases (relational and NoSQL) and networking infrastructure and services (routing, switching, DNS, NTP)
  • Exposure to Virtualization (Hypervisors, VMware, Xen)
  • Understand the complete deployment lifecycle from design, build, test, deploy
  • We are looking for Graduates (B.Sc/M.Sc Computer Science, B.CA/ MCA, B.E )  with 2 to 4 years’ experience in Application support

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Req #: JREQ097309
Locations: Bangalore-India
Job Function: Technology Development
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