- Researches, designs, develops and implements training and coaching strategies which improve the sales effectiveness and are aligned with GGO strategic and commercial priorities.
- May lead needs analysis process and project manage the design and delivery of learning programs (i.e. blended, synchronous, eLearning ) that are driven by clear performance objectives.
- Researches and recommends the most appropriate learning design and delivery methods for a global, multi-lingual sales audience, including e-learning, remote learning, classroom or video technology or blended approaches.
- May leads global learning & enablement projects or phases of larger projects, ensuring that the output is creative, engaging and utilizing the latest learning technologies wherever possible.
- Works collaboratively with internal colleagues across all regions and central functions to ensure efficient use of resources and effort.
- May contribute to maintenance of learning material & provide learning platform expertise to the wider stakeholder and end-user communities.
- Engage & manage training providers (Including third party relationships) to identify relevant courses and programs to meet training and development requirements according to budget.
- Implement, monitor, measure and report on the effectiveness of coaching and training, including recommendations to improve performance management and any necessary remedial activity – liaising with HR colleagues as necessary on performance management issues.
- May have coaching responsibility, one-on-one or small groups where skill/knowledge gaps are identified. Where appropriate, provide relevant short training sessions and coaching to targeted groups and individuals.
- Effectively communicates program objectives, plan and logistics to global operational stakeholders, ensuring concepts and requests are clearly understood and altering communication to audience.
- Develops a strong understanding of the GGO and TR organizational structure and appropriate interlocks with relevant functional, BU an regional stakeholders.
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