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Technical Account Manager

Thomson Reuters Sales 1/10/2018 11:21:48 AM São Paulo, SP Brazil
Job Description

Participate in developing technical account strategy with Accounts Managers Pre and Post sales
support for providing technical solutions.
Proactive regular meetings with clients to review infrastructure requirements, systems capacity and
other technical requirements.
Regular meeting and contact with clients to review service quality, service issues, satisfaction with
technical services and keeping clients informed of progress of any promised actions or remedies.
Keep clients updated on Thomson Reuters technologies and product roadmaps and ascertain
potential prospects for future sales.
Provide updates to TDB input for software and configuration inventory. High level project planning
and co-ordination for client site construction.
Provide cost estimates of technical activities for quotation purposes.
Monitor and drive Global Service Level Agreement performances.
Provide expert technical advice to clients and internal customers.
Support beta testing by identifying suitable sites and gather beta feedback.
Provide feedback from clients to internal support groups on service expectations and service
performance perceptions.
Provide the technical interface to clients during problem resolutions including keeping clients
informed of progress and remedial actions being taken.
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Support Master Support Framework implementations. Support achievements of goal for Strategic
Value added technical services (e.g. out-of-scope technical services).

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

São Paulo-São Paulo-Brazil
Req #: JREQ096840
Locations: São Paulo-São Paulo-Brazil
Job Function: Sales
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