YOU AND YOUR TEAM
You will work for Economic Content team based in Gdynia, Manila, Bangalore, Beijing, London and Washington. In your role you will be responsible for running Customer Support team; reporting on the global team’s service and quality KPIs and communicating directly with Economics Team’s customers (both: internally and externally).In practical terms, that would mean managing directly a global team of 5 specialists based in Bangalore, Gdynia and Manila, acting as a point of escalation for key customers and overseeing metrics reporting process. You are also going to be an active member of Economics Management team, work closely with main Business Stakeholders of Economics Content (from product and proposition perspective) as well as Customer Service.
WHY IS THIS JOB IMPORTANT?
Our team provides over 8.5 Mio economic indicators from national and international sources used by all Thomson Reuter clients. From general market profiles to very detailed economic indicators – our customers use them all for trend analysis, making long-term investment decisions as well as real-time ones. Service and Quality Lead is on the frontline of high profile conversations with our clients and work closely with proposition teams.
WHAT DO YOU NEED TO BRING?
YOUR SKILLS AND ATTITUDE
SOME OF DAILY TASKS YOU WILL PERFORM:
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers.
More information about Thomson Reuters can be found on thomsonreuters.com.