• Responsible holistically for the account development, retention, increasing TR presence. • Continue developing relationship, business and retention. • Maintain deep knowledge of the designated accounts and the clients’ workflow and challenges. • Act as point of contact for the client and orchestrates the entire relationship within designated accounts. • Strategically develop, execute and maintain a growth-centric account plan and own overall strategy for revenue growth and retention. • Accountable for end-to-end service delivery and performance. • Retain customers by tracking usage, contracts up for renewal, and ensuring customer experience. • Develop strong, high level, contact network within the account including C and E level executives and department heads. • Establish strong, long-term customer relationships and identifies new business opportunities and maintains relationships with key decision makers. • Apply knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth. • Keep management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders. • Track customer activity in internal systems in order to execute on account strategy, identify additional opportunities and promote accurate forecasting. • Maintain up to date product knowledge on all products and solutions. • Serve as a business advisor to promote long term relationships with the client and drive overall customer satisfaction for assigned accounts. • Act as customer’s advocate internally and business ambassador within client’s organization. • Support Collection and Technology team in the connection with the customer to ensure successful implementation and healthy collection process.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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