Thomson Reuters Global Operations has adopted the ITIL Framework in order to provide reliable and responsive service the clients world wide. To execute the reactive and proactive Problem Management processes or those used in Risk & Controls to ensure that agreed service levels are met, that tangible service improvements are implemented and to contribute to the overall reduction in Service Delivery unit costs. To fully comply and support the use of the One World processes, ensuring compliance at all levels and highlighting any such breaches to management as appropriate.
As a Problem Analyst you will be responsible for quality of services and execution of all processes (e.g. ITIL) performed according to established global standards including but not limited to:
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