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Implementation and Training Consultant

Thomson Reuters Professional & Consulting Services 12/29/2017 4:48:35 PM Melbourne, VIC Australia
Job Description

Thomson Reuters HR Solutions delivers leading eRecruitment platforms including eRecruitment, cvMail and Onboarding for Government, Professional Services and Corporate sectors.

This is an excellent opportunity to work on a fixed term contract to support a key transition project. This role is both customer facing (managing implementation projects or facilitating training), and internally facing (communicating requirements to the development team, and updating sales / commercial team members on implementation progress).

Key accountabilities will be the delivery of defined consulting, new implementation delivery and training engagements to the HR Solutions customer base across Australia and New Zealand. In rare circumstances, international implementations and training may be required. You will provide expert advice including (but not limited to) training and instruction, business discovery, application design and configuration, analysis and operational assessment.

Responsibilities will include:

  • Conducting implementation meetings, and the management of each customer through the implementation process. This includes approximately 45 customers in Australia/NZ prior to December 2018.
  • Acting as primary point of contact, and conduit between the development team & customers during the implementation project.
  • Setup and configuration of system following the development setup (creating application questions, etc)
  • QA of BigRedSky instance and Job Board prior to handover to training team / customer.

To be successful in this role you will require:

  • Relevant qualifications / experience in Human Resources
  • Technical acumen, and ability to communicate technical items to non-technical people
  • Understanding of HR processes, specifically recruitment
  • Strong communication skills, with ability to liaise with customers
  • Experience using BigRedSky (desirable)

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Req #: JREQ096704
Locations: Melbourne-Victoria-Australia
Job Function: Professional & Consulting Services
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