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Order Management Specialist - Taiwanese Speaking

Thomson Reuters Customer Service & Support 12/20/2017 6:19:31 PM Pyrmont, NSW Australia
Job Description

We are looking for individuals who enjoy complex administration, juggling many tasks and managing client relationships. As an integral member of the Asia Customer Administration team you will manage the sales order process through to billing, including contracts administration adhering to agreed turn-around times and ensuring completion of orders.

Position Summary

The successful candidate will own the order life cycle for a designated group of customers ensuring requirements are met within a timely manner and providing expertise to the sales team and associated customers in all matters relating to the customer order. 


Responsible for processing non complex orders into relevant systems, supporting the order to bill portions of order fulfillment. May include processing credits. Enhances customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for non complex requests on low tier accounts (may included implementation of Service Level Agreement). Owns order fulfillment for non complex activities, meeting requirements in an accurate and timely manner, whilst ensuring that the company's goals and objectives are met.

  • Responsible for the implementation of the order to billing process for various products /activities.
  • Accountable for adhering to SOX compliance controls and 3rd party guidelines.
  • Manage the order life cycle, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders.
  • Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).
  • Administer User ID's, passwords, etc. for online orders.
  • Implement release of billing for all services and charges.
  • Maintain accurate files for online trials, firm/gratis orders, client site billing and location details, and contact/user records on internal systems.
  • Manage internal queries relating to order status, billing, permissioning, and compliance issues.
  • Handle inbound customer calls relating to product/ service queries, claims, subscription and accounts receivable queries.
  • Lead adhoc initiatives with relevant groups, ensuring customer requests are successfully implemented.
  • Spot trends and make recommendations for enhancing systems and procedures.

Knowledge and Skills

Level of knowledge and application of skills.

  • Taiwanese language skills
  • Detail oriented, ability to communicate well and to work in a team.
  • Strong organizational skills and the ability to work in a systematic, methodical way to ensure accuracy
  • Strong technical/computer skills.
  • Knowledge of Thomson Reuters products, according to local business/industry requirements.
  • Ability to prioritize multiple tasks.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Pyrmont-New South Wales-Australia
Req #: JREQ096605
Locations: Pyrmont-New South Wales-Australia
Job Function: Customer Service & Support
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