We are looking for individuals who enjoy complex administration, juggling many tasks and managing client relationships. As an integral member of the Asia Customer Administration team you will manage the sales order process through to billing, including contracts administration adhering to agreed turn-around times and ensuring completion of orders.
The successful candidate will own the order life cycle for a designated group of customers ensuring requirements are met within a timely manner and providing expertise to the sales team and associated customers in all matters relating to the customer order.
Responsible for processing non complex orders into relevant systems, supporting the order to bill portions of order fulfillment. May include processing credits. Enhances customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for non complex requests on low tier accounts (may included implementation of Service Level Agreement). Owns order fulfillment for non complex activities, meeting requirements in an accurate and timely manner, whilst ensuring that the company's goals and objectives are met.
Knowledge and Skills
Level of knowledge and application of skills.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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