If you are a legal professional with a strong ability to develop relationships, multi-task and communicate the value of legal solutions to customers, the Inside Account Representative is the right opportunity for you.
Inside Account Representative retains and grows revenue in aligned segment by leveraging their Juris Doctorate and practice experience to maximize utilization, remove obstacles and act as an extension of the customer’s legal team. Our growing team is committed to delivering the most value and expertise in the marketplace. The Inside Account Representative will work across multiple territories under the guidance of existing Inside Account Managers. Upon success in this role and the availability of a territory, the Inside Account Representative may be promoted to an Inside Account Manager position.
Meets and exceeds goals of increasing customer retention via dynamic customer interaction such as conducting training sessions.
Grows assigned revenue by effectively partnering with appropriate Sales Representatives to conduct quality pre-sale demonstrations and trainings and by asking probing questions to uncover potential product needs.
Delivers exceptional customer service to small law firms, corporations and government entities.
Closely partners with Inside Account Managers to negotiate complicated renewal agreements and billing issues to the mutual satisfaction of business and customer needs.
Develops a virtual presence in law firms via telephonic and web-based communication.
Executes marketing strategies to increase retention, focusing on customer risk and other intelligence.
Maintains a high level of knowledge and expertise in Westlaw and solutions products, pricing, subscription plans, customer workflow, and usability.
Updates and maintains activity and customer information utilizing business systems.
1-2 years of customer service or sales experience
Ability to multitask with constant interruptions such as calls, emails, meetings, etc.
Sales & customer centric aptitude with a revenue focus
Strong oral and written communication and presentation skills
High degree of professionalism and flexibility
Well-developed negotiation skills
1-2 years of professional legal experience
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers.
More information about Thomson Reuters can be found on thomsonreuters.com.