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Software & Systems Engineer (SRE - DevOps)

Thomson Reuters Technology Development 12/13/2017 1:48:10 PM Toronto, ON Canada
Job Description

Thomson Reuters (TR) is trusted for the decisions that matter most, empowering customers to act with confidence in a complex world.

Enterprise Technology & Operations (ET&O) @TR stores 60,000 Terabytes of data and handles 79 billion market messages per day; critical information which must always be available to our customers. 

Site Reliability Engineers (SREs) in ET&O are Software & Systems Engineers who are responsible for ensuring the global availability of our mission critical customer-facing products and services. 

SRE-Ops in ET&O is an organization of SREs implementing the principles and practices described by Google's Site Reliability Engineering organization.

We place a high degree of trust and responsibility in the hands of our SREs and expect them to follow DevOps principles and practices. While it is likely that no SRE will possess all of the Software Engineering & Systems Engineering skills on this page we seek candidates who have the required core skills, will master some, and are want to learn the vast majority. 

We ensure every individual receives ample coaching to improve their skills, and to advance their careers within Technology Operations, in Technology Development, or more broadly across Thomson Reuters.

Will you join us? 

The SRE Role

  • SREs are engineers with the right mix of knowledge and skills in software engineering (i.e. programming, data structures and algorithms) and systems engineering (i.e. applying scientific principles of experimentation and observation to entire systems to improve reliability, performance and operability).
  • We constantly evaluate products and services before and after production releases to prevent, identify and fix problems that impact service availability in deploying, configuring, monitoring, recovering, and scaling.
  • We work closely with development group in a collaborative DevOps environment to maintain the highest level of service up-time.
  • We participate in on-call rotations to monitor and support our products and services, taking recovery actions prior to and after disruptions.
  • We dedicate at least 50% of our time 'engineering away' problems both, directly and through pairing and coaching our team.
  • We work side-by-side with SREs in our team applying software engineering principles to resolve problems impacting service uptime or our operational efficiency.

Our SRE Culture

  • To accomplish our mission and continue to build our internal DevOps culture, we embrace and are strong advocates of the CALMS framework.
  • We seek to eliminate manual and repetitive operations tasks at every opportunity by exploiting open source tools, contributing to open source projects and building new tools when required.
  • We value technical aptitude, innovative thinking and a great learning ability above proficiency with a specific toolset.

Core Software & Systems Engineering Skills 

To be successful as an SRE at Thomson Reuters, an individual must have the required core skills listed below, and/or be willing to learn quickly.

Required Core Skills for all SREs

  • Programming in at least one language such as: Java, C#, Javascript, Python or Ruby - experience with other languages is also valuable such as Shell scripting, PowerShell, PERL or PHP.
  • Systems configuration and administration: Windows or Linux.
  • Analyzing and discovering how all components of a distributed system work together using a broad range of skills and tools.

Possess or will learn quickly

  • Applying an evidence based approach to solving system problems under pressure and in real time to provide the fastest path to service recovery.
  • System and software configuration management using tools such as puppet, chef or ansible.
  • Cloud technologies and platforms such as AWS or Azure using API or configuration tools.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Req #: JREQ094796
Locations: Toronto-Ontario-Canada
Job Function: Technology Development
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