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Asia Client Service Representative

Thomson Reuters Sales 11/21/2017 2:29:47 AM Tokyo, Japan
Job Description

Tradeweb Markets is a leading operator of fixed income and derivatives markets, with a network in excess of 2,000 institutional clients and more than 50 dealers. Tradeweb serves the dealer-to-customer markets through the Tradeweb institutional platform, inter-dealer trading through Dealerweb, and the retail fixed income community on Tradeweb Direct. Customers rely on Tradeweb to drive the evolution of fixed income and derivatives through flexible trading architecture and more efficient, transparent markets. Since the company started in 1998, it has partnered with its clients to provide an unmatched level of innovation, product development and service by applying technology to enhance and improve the trade lifecycle.   Tradeweb pioneered straight-through-processing in fixed income and now supports marketplaces for over 25 asset classes with electronic execution, processing, post-trade analysis and market data in an integrated workflow.  Tradeweb data has become the benchmark for the industry – providing industry-standard pricing, execution, and trade processing services to all the major participants in both institutional and retail sectors. Tradeweb market data is also available on Thomson Reuters Eikon. Tradeweb is majority owned by Thomson Reuters and with minority investment by 10 leading global banks.

An exciting opportunity has arisen to join Tradeweb's busy Client Service team based in Tokyo. Working in a fast paced, challenging and dynamic environment, the team enjoys the responsibility of delivering the Tradeweb suite of products to our clients on the buy and sell sides. As a Client Services Representative, you will be expected to deliver an excellent level of service to all clients, dealing with requests for information, queries and problems in an efficient and friendly manner and developing and maintaining a thorough understanding of our products and services in order to meet with our clients’ demands.

Main Responsibilities include:

  • Support buy and sell side clients with general platform / product queries
  • Support internal teams in getting clients connected, delivering initial user training (client and dealer)
  • Ensure the system is prepared for daily trading and monitoring for potential problems throughout the day
  • Carry out daily administrative tasks including ownership and input of new security data and the creation of new logins
  • Communicate with sell side to escalate their client on-boarding process.
  • Set up test IDs/products and help sell side with their testing in test environment.
  • Foster productive working relationships with key internal teams (Global Teams, Support, Networks, Sales, Product Managers) ensuring a seamless delivery is achieved at all times.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
Tokyo-Japan
Req #: JREQ094814
Locations: Tokyo-Japan
Job Function: Sales
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