WE ARE LOOKING FOR A NEW COLLEAGUE:
Technical Specialist – Specialist Operations
YOU AND YOUR TEAM:
The Thomson Reuters Global Support Centre is the high profile first point of contact for customers wanting help on any Thomson Reuters products or services. The aim is to provide an efficient and effective place for customers to contact, where they can be assured that their queries, which include data, functionality and technical, will be answered promptly, accurately and professionally by telephone or electronically.
WHY IS THIS JOB IMPORTANT?
The technical specialist function is the next level of expertise in remote management. The role of Technical Specialist is about pro-active monitoring of the healthiness of the Thomson Reuters devices installed in client site, resolving technical problem using remote management tools, and managing the problem from start to the end and update the client regularly.
There will be a requirement to work on a rotation pattern (shifts including at times nights and holidays).
SOME OF DAILY TASKS YOU WILL PERFORM:
WHAT DO YOU NEED TO BRING?
24/7 shifts availability
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers.
More information about Thomson Reuters can be found on thomsonreuters.com.