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Lead Support Engineer

Thomson Reuters Technology Development 11/13/2017 9:54:22 AM , 11 China
Job Description

The Thomson Reuters Enterprise Platform integrates, distributes, and adds value to information from and about the markets. This includes real-time and historical prices from data vendors, exchanges, and brokers; real-time and historical news from the press, the web and internal analysts; as well as internal calculations and other forms of proprietary information used to support crucial decisions.

We are seeking a highly motivated Systems Support Engineer with at least 5 years of experience in supporting the financial industry. As a Lead Support Engineer in our team, you will work closely with a very experienced development team in supporting our industry-leading Enterprise Platform software.

Job Responsibilities:

  • Collaborate with globally-based support colleagues to further investigate issues with Thomson Reuters Enterprise Platform software components in internal and external client environments.
  • Apply and leverages knowledge and expertise of Enterprise Platform components to provide thorough technical analysis and issue replications of complex issues.
  • Work with development teams as needed to bring issues to resolution.
  • Participate in Support case reviews.
  • Partner with QA team to write Robot framework test cases using Python based key words.
  • Contribute to product and internal documentation.
  • Handle multiple complex issues in a challenging, dynamic technical environment.


  • 5 or more years of computer software industry experience in real-time, multi-threaded systems, with an emphasis on technical analysis and problem solving.
  • Solid, demonstrated experience with Linux/Solaris and Windows Operating Systems - including shell scripting, system tools, procedures - that aid in operation and troubleshooting of software components that operate in those environments.
  • Knowledge and experience in real-time C/C++ programming.
  • Experience in network programming (e.g., sockets, TCP/IP, UDP, multicast).
  • Strong, demonstrated analytical troubleshooting skills
  • Strong written and verbal communication skills
  • Financial industry, and Thomson Reuters Enterprise Platform (TREP) experience a strong plus
  • Bachelors degree in CS, Engineering or related is required; masters preferred

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Req #: JREQ093930
Locations: Beijing-China
Job Function: Technology Development
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