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Senior Application Support Engineer

Thomson Reuters Technology Development 11/9/2017 7:03:01 AM ,
Job Description


Minimum of  5.5 Years of experience of the following:

Software Application Support

Linux  Administration.

Some exposure to Windows Administration (inc 2012).

ITIL based release management processes. 

Scripting (i.e. shell, Perl, Python) and SQL.

Good grasp of IP networking and associated tools (i.e. Fiddler & tcpdump) to help trouble shoot communications problems. APIs

  • Advantageous skills:

IP networking and networking related technologies such as switches and load balancers. Management systems such as Sensu, Nagios. Web server technologies (IIS, Apache) and application servers.

  • Educational Requirements, if any

Bachelors of Engg in Computer science, Electronics, Information Systems, Electrical and telecommunications.

  • Technical and/or Functional skills:

Produce application installation and work instructions documentation to a high standard. Work on several projects concurrently.

  • Other skills and abilities:

A strong team Player, who will put the team's objectives first and be supportive to other members. 

Help build on and nurture ideas.

Be self-motivated and self-reliant.

A logical and methodical approach to problem is required.

Candidate should be open for 24x7 shifts.

The successful candidates should posses good communication skills (both written and verbal) and excellent interpersonal skills. A background in a busy operational or service delivery environment would also be advantageous. The ability to follow standards and processes, such as change, incident and configuration management are a must for this role.

This is an exciting opportunity to be part of one of the key Support teams within Thomson Reuters Technical Operations. 

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Req #: JREQ085176
Job Function: Technology Development
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