The Sr. Process Specialist will be responsible for the creation of quality documentation including BRS documents for a variety of projects across EBO-OTC, and various process flow documentation for Order Management. This role will be responsible for working closely with the Manager, Business Process and EBS to continue to improve and evolve the BRS creation process (including process and template changes). The Sr. Process Specialist will also work with the Process Owners to help to transform and innovate business processes and drive towards a more simplified, efficient, and customer oriented way of working for our Order Management processes. The Sr. Process Specialist and will collaborate with and support the Process Owner to drive the Order Management vision and strategy for their BU(s). This role will work cross-functionally with key business stakeholders, other process owners & specialists, EBS, and the Integration team.
Vision & Strategy
•Be passionate about quality documentation, and providing accurate and timely information in order to move processes and projects forward
•Be forward thinking about modern process design and customer and user experience
•Proactively identify and drive opportunities for process changes to increase efficiency, automation, and customer satisfaction
Process Development and Optimization
•Elicits and documents business requirements (authors the BRS) for EBO-OTC approved projects
•Partners with EBS & UAT team(s) on BRSs for clarity to inform EBS requirements documentation & UAT test plans
•Partners with all Process Owner to get process design decisions required for BRS completion
•Partners with OM Process Owners on process documentation
•Collaborates with Manager and EBS on BRS best practices, processes & tool sets, and driving appropriate changes within the team
•Partners with testing team to help educate/inform UAT test creators and testers on the process and requirements to accurately create and execute testing.
•Partners with L&D team on learning plan, materials and transfer of knowledge for implementations
•Drives identification of changes in the business that may impact the OM process; collaborates across functions to design solutions and implement changes to improve the effectiveness and efficiency of our order management processes.
•Drives process design and implementation. Authors “As Is” and “To Be” process design as driven by continuous improvement efforts
•Collaborates with Process Owners to identify opportunities to optimize legacy processes and identify leading practices (process, and/or technology) that can strengthen service delivery
•Drives change management to support process improvement
•Challenges the status quo and drives TR towards simplification while always designing for the best customer experience
•Serve as a business systems and process subject matter expert across multiple BU’s
•Becomes expert user of Business Optix tool
•Provides coaching and mentoring to less senior team members
•Partners with BU stakeholders to identify issues, define solutions, prioritization considerations and implementation tactics
·Partners with CoE Leaders on demand management, pipeline planning, and project reporting
·Partners with OTC, Enterprise LTC, and Master Data process owners on evolving E2E knowledge, enterprise processes and solutions.
•Bachelor degree plus 6+ years of experience in Process Design, Operations, Business Analysis, or operational management OR Master’s degree
•IIBA CBAP (International Institute of Business Analysis, Certified Business Analyst Professional) certification preferred
•Degree preference in IT, Finance, Accounting, Business or Economics.
•Strong verbal and written communication skills required. Solid English language skills are required.
•Extensive experience in business analysis, data modeling, requirements mapping and design of large scale is preferred
•Demonstrated experience creating BRS documents for a variety of system integration and process improvement projects.
•Demonstrated experience with lead to cash processes and experience with multiple legacy systems and multiple BUs
•Builds effective relationships and partners with others to develop joint solutions. Deals with difficult customer (internal & external) situations with a professional and resourceful manner for resolution.
•Demonstrates business acumen.
•Expert at leveraging and coaching others on a variety of approaches to solicit valuable information, even in challenging situations
•Extensive knowledge of various Thomson Reuters businesses and products/services.
•Demonstrated experience identifying and participating in performance improvement initiatives; Lean or Six Sigma certification a plus.
•Experience working with different cultures.
•Able to effectively navigate and perform in dynamic environments managing multiple projects simultaneously.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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