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Client Specialist

Thomson Reuters Sales 11/1/2017 5:12:12 AM Mumbai, India
Job Description

Improve Retention. Strengthen and enable the core Retention rate at 92.5% month on month. Canx cap per month for Banking $20K Deliver on Quarterly Net Desktop Sales target - Achieve Net Desktop Sales Target of $240K for 2016 i.e. $60K per Qtr Improve customer experience by showcasing new product functionalities and increase app / calculators usage.  Understanding deep financial markets workflow and pain points of our clients and helping them in their job by showcasing how our data and software will help them (suggestive selling) Actively engaging on canx threats through onsite visiting. / DS / T1 Bring in client intelligence into the sales reviews and cancellation analysis discussions. Work in close collaboration with AM, TAM teams Ensure close to 70% of the booked cancellations are pre-empted by you via salesforce Upskill in Datascope suite of products, complete EIKON certification and relevant market GCP Contribute towards special projects like AIM and FXT migrations ahead of time Accelerate in high growth areas: Enterprise wide propositions to customers. Feeds, Solutions, Risk, GST propositions to be spoken of Lead generation Operational Efficiency - work smartly and with sense of urgency Maintain accurate and updated Baseline Data Set - User/Contact Database (Minimum of 97% correctness). Quarterly check point Ensure salesforce discipline by categorising customers accurately and in a timely fashion, on the basis of EIKON user status Assume responsibility of self assigning non-tagged users - Biweekly rhythm to be followed Complete floor plans for each of your accounts. Tag competition Achieve minimum of 90% completion of DEU events per month Mitigate instances of 2 and 3 step down in usage using BI apps Customer Experience Use Business intelligence tools for Eikon Usage to maintaining lapsed/never_used at 10 %. High and Medium usage together to be maintained at 80% or more Increase mobile usage. Raise shortfall to product team Track and improve FXT usage Actively contribute towards bridging content and product gaps. Raise client requirements via CE / JIRA and follow through to completion. Escalate where required. Assist Market Development in building business case Deliver advanced classroom/e-training / University sessions + engage with internal analysts as well as external market participants to deliver advanced financial markets webinars Maintain DLT within 120 days average Engagement of 90/month with min of 50 % unique contacts. 100% users touched in 6 months Minimum 2 EIKON day or client site events per month 1 functionality per week to be sent to customer via mail chimp For Managers in addition to the above Develop 3 specific campaigns or initiatives each- to create a replicable model of retention. Identify Market trends and work with Market Dev to create and execute a business plan. Build networks- Record activity around industry, key clients. Thought leadership- Sit on one industry panel every six months to promote TRs capabilities Collaboration- demonstrate how you are driving local, regional and global collaboration Talent Ensure Talent Card is completed in Workday Top Talent on-boarded and teams up-skilled Work with Talent Management to improve and deliver capability training, and up-skill team to cross sell into broader market areas.   Engage in regular (monthly?)structured (and ad hoc) coaching session to maximise team engagement and feedback. Participate in client visits with all team members to assess performance, plus broadening client reach.  Ensure that trust and integrity of teams are being nurtured and that behavioral patterns are consistent with TR values. Motivate and guide to best in breed behaviors and results. Training- Communicate and deliver training to new hires We enable professionals in the financial and risk, legal,

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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Req #: JREQ093119
Locations: Mumbai-India
Job Function: Sales
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