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Big Data Infrastructure Engineer

Thomson Reuters Technology Operations 10/25/2017 10:52:06 AM Eagan, MN United States of America
Job Description
Job Description

The Big Data team is part of the Thomson Reuters Data Center and Infrastructure Services organization.  We work closely with our technology development organization to design and build innovative solutions that support our mission and enable innovative products.  Our team is responsible for designing and maintaining our Big Data infrastructure services, including 24x7x365 operational support.

The BigData Infrastructure Engineer position offers an opportunity to work with a small group of highly skilled and passionate engineers on an exciting journey to transform the way Thomson Reuters Data Centers deliver Big Data solutions and services to our business.  The BigData Infrastructure Engineer will participate in an on-call support rotation, including weekday daytime hours, some 48-hour weekends, occasional weekday overnight hours, and some holidays.  The ideal candidate will demonstrate strong technical aptitude, solid customer service skills, and interest in learning the latest technologies.



  • Work closely with Big Data technical leadership team to deliver Big Data technologies and services including HDFS, HBase, Spark, Kafka, and other emerging technologies to product teams.
  • Partner with product development teams to implement best practices and optimize performance of Big Data applications.
  • Participate in the analysis of new requirements and develop solutions and services to support them.
  • Research new Big Data technologies, assessing maturity and alignment of the technology to business and technology strategy.
  • Manage upgrade cycles of Big Data services, including testing and release planning.
  • Troubleshoot Big Data related incidents; pursue root cause analysis and problem resolution through coordinated interaction with vendors and other internal teams.


  • Translate highly technical solutions/problems into understandable language for audiences of varying technical levels.
  • Document and track problem resolution using established Service Management processes and tools.
  • Prepare and present high quality technical and non-technical documentation.
  • Communicate in a professional and respectful manner when interacting with others.
  • Evaluate and communicate risk as a top consideration for all solutions and changes.
  • Participate in a 24x7x365 on-call support rotation with the rest of the team.


Education and Experience

  • B.S./B.A. Computer Science or related field; or equivalent level of experience.

  • Ability to prioritize work with a strong focus on service delivery.

  • Ability to address customer inquiries in a consistent and responsive manner.

  • Strong passion for technology and a willingness to learn new skills.

  • Ability to work effectively with cross-functional and cross-cultural teams.

  • Ability to investigate complex issues spanning multiple technologies.

  • Strong technical aptitude and ability to comprehend technical documentation.

  • Strong analytical skills and the patience to work through problem resolution.

  • Self-motivated and self-directed.

  • Ability to translate technical direction to specific work responsibilities.


•    Experience in an IT or technology support role.

•    Progressive technology experience.

      •    Previous software engineering and development experience.

      •    Previous UNIX/Linux administration experience.

      •    Previous experience with Hadoop.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Eagan-Minnesota-United States of America
Req #: JREQ093265
Locations: Eagan-Minnesota-United States of America
Job Function: Technology Operations
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