Thomson Reuters
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Associate Team Member

Thomson Reuters Customer Service & Support 10/24/2017 10:55:46 AM Lagunilla de Heredia, Costa Rica
Job Description


·Accurately processes increasingly more complex and broader range of customer orders (examples include multi-item orders, and simple online product orders such as Westlaw Pro).

·Accountable for meeting and maintaining defined standards for quality and productivity for all transactions.

·Brings questions on orders to Senior Team Member or Team Lead.

  • Handles high volume of orders and is responsible for processing accuracy & efficiency.



·Technical School Degree is required. Bachelor degree preferred.

·1-2 years relevant experience required.


  • Advanced English level both written and spoken  (test will be done before setting up an interview)
  • Data entry skills.
  • Strong attention to detail.
  • Strong ability to review orders for accuracy.
  • Strong organization and time management skills. 
  • Working knowledge of computer systems, SAP knowledge a plus. 
  • Ability to work extended hours as required by the needs of the business with little or no notice.
  • Learning agility.
  • Requires strong verbal and written communication skills and ability to interact professionally with internal customers and co-workers in multiple locations. 
  • Able to seek out and apply instruction from more experienced co-workers.
  • Ability to work independently or with minimal supervision.
  • Knowledge of computers and software.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Lagunilla de Heredia-Costa Rica
Req #: JREQ092529
Locations: Lagunilla de Heredia-Costa Rica
Job Function: Customer Service & Support
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