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Technical Specialist

Thomson Reuters Technology Operations 11/1/2017 1:51:02 AM St. Louis, MO United States of America
Job Description

The Elektron and Eikon Real Time support team consists of the following three (3) sub-teams: Elektron L1: Operations monitoring and triage of the infrastructure Elektron. The team supports over 4000 servers in different datacenters across the globe in a technical capacity. They perform system and network health monitoring activities, software and hardware support of the proprietary infrastructure and software. Eikon L1: Operations monitoring and triage of the infrastructure Eikon. The team supports over 2000 servers in different datacenters across the globe in a technical capacity. They perform system health monitoring activities, software and hardware support of the proprietary tool. Elektron L2: Operations support and root cause analysis for incidents on the infrastructure electron and its connections to other systems that provide the customer with financial, low latency information. Elektron L2 provides advanced IT support to servers on technical capacity both for hardware and software, build of new systems and deployment of new proprietary and proprietary software.]

Job Duties: Work closely with development and operational support teams globally to ensure the rapid restoration of services issues impacting the Elektron and Eikon platform.  Duties include:

Responsible for sending notifications on incidents that disrupt the service of Eikon and Elektron products or that may potentially impact it; Working as a global team to Provide teams/sub-teams with necessary tools to maintain proper communication. Ensure standardization and quality by providing clear processes. Documentation Development - responsible for the creation of support models and escalation paths. Document Sign Off - revisiting any articles that might affect support of the following: Systems, Processes, or Procedures. Process adherence - establish metrics and to measure the team’s work; ensure the processes are being followed; and logically work through problems in Elektron and Eikon to determine their cause and how they can be resolved.

Position requirements: 5 years of experience working in the IT field.  Experience must include the following, which may be gained concurrently:

  • 5 years’ experience working on ITIL environments, including covered processes, design coordination, service-level management, security management, and supplier management.
  • 5 years’ experience working with Datacenceter operations, including infrastructure operations, security, and power and cooling.
  • 5 years’ experience working with Ticketing Systems and documentation tools (HP Service Manager, Service Manager 9, Vantive, & Peregrine)
  • 4 years’ working experience with on-site support.
  • 4 years’ working experience with the network support.
  • 3 years’ experience working with Real time or low latency infrastructures or networks.
  • 1 year experience with Linux, including Troubleshooting, Browsing files, editing, compilation of kernels, & generation of scripts.
  • 1 year experience with basic understanding of financial instruments, including futures, options, trades and quotes for ordinary shares. 
  • Must have MCSE Certification or 3 years’ equivalent experience working with windows servers, including Troubleshooting, Active directory, Registry entries, System files, & drivers.


Employer: Thomson Reuters (Markets) LLC

Job Site: 717 Office Parkway, Saint Louis, MO 63141

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

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More information about Thomson Reuters can be found on

St. Louis-Missouri-United States of America
Req #: JREQ091921
Locations: St. Louis-Missouri-United States of America
Job Function: Technology Operations
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