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Implementation Analyst

Thomson Reuters Professional & Consulting Services 10/18/2017 6:22:34 AM London, United Kingdom
Job Description

Tax & Accounting

Our Tax & Accounting business is the leading provider of technology & information solutions and integrated tax compliance software & services to accounting, tax and corporate finance professionals in accounting firms, corporations, law firms and governments.


The OneSource software suite provides tax solutions for multinational corporations and accounting professionals across Corporate Tax, Indirect Tax, Accounts Production, Transfer Pricing, Workflow Management, Tax Provision, Data Management, BEPS and FATCA & CRS. (See:


Implementation Analyst – Professional Services, EMEA


London, Docklands – United Kingdom

Requisition No

Role Summary

The Professional Services team provides ONESOURCE technology implementation, consulting and training services to external clients from a variety of industry sectors, often multinational corporations based in the UK and across EMEA.

Due to expansion of the team, we are seeking self-motivated Implementation Analysts with an interest in tax & technology to join the team.

Responsibilities & Accountabilities

The responsibilities of this role include working with more senior members of the team throughout the complete product implementation life cycle, for example:

  • Working with clients’ Tax and IT teams to understand their requirements and business processes
  • Implementing the ONESOURCE software for clients – analyzing requirements, designing and documenting the solution, configuring the software to meet client’s needs, testing, supporting the client during rollout, etc.
  • Assisting in preparing and delivering end user training, including training materials
  • Assisting in project management activities including creating and updating project plans and timelines.
  • Resolving customer support issues referred from the helpdesk
  • Engaging with other key teams within the business (e.g. the product, sales and support teams) and external partner organisations
  • Assisting with presales activities – e.g. software demonstrations, scoping new prospects, etc.

Key Relationships

The Implementation Analyst will typically report to an Implementation Consultant or Manager, working as part of the wider EMEA Professional Services team.

Technical / Professional Skills & Competencies


  • Ability to communicate clearly and effectively, verbally and in writing
  • Strong interpersonal skills and ability to work independently as well as collaboratively within a team
  • Analytical approach to problem solving
  • Enthusiasm / ‘can-do’ attitude & willingness to work in a fast-paced environment


  • Accounting or tax knowledge or experience. We are particularly interested in hearing from applicants who have knowledge or experience of statutory reporting, tax provision or indirect tax.
  • Experience of working with customers or clients
  • Technology knowledge / experience (e.g. software configuration, programming, database administration, etc.). Intermediate to advanced Excel skills would be an advantage.
  • Language skills, particularly German or Spanish would be advantageous.

Education / Certifications

  • University / undergraduate degree (or equivalent)
  • A-Levels (or equivalent)

Previous work experience in tax or technology is not required as full product & implementation training shall be provided, alongside support for study towards a professional tax qualification (e.g. ATT) – however an interest in accounting / tax and technology is essential.

This role is primarily office-based though there will be some degree of travel to client sites required.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

London-United Kingdom
Req #: JREQ091452
Locations: London-United Kingdom
Job Function: Professional & Consulting Services
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