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Order Management Specialist

Thomson Reuters Customer Service & Support 10/9/2017 9:11:05 AM Gdynia, Poland
Job Description

WE ARE LOOKING FOR A NEW COLLEAGUE:

Order Management Specialist

YOU AND YOUR TEAM

You will join Order to Cash division of Enterprise Business Operations with around 50 colleagues based in Gdynia. Altogether your major responsibility will be to provide administrational support to our client-facing teams and/or the clients directly, whilst cooperating with other departments internally (front-/ back-office for the sales team and support line for the customers). The exposure to several teams and assisting clients directly in the whole process, from contracting, through system authorizing to the billing process and invoicing, will give you an opportunity to learn constantly and your daily job very diverse.

WHY IS THIS JOB IMPORTANT?

The tasks you carry and support you provide are crucial. By facilitating all client

administration related matters in the order to cash process – you will contribute to delivering customer satisfaction whilst ensuring that the company's goals and objectives are met.

WHAT DO YOU NEED TO BRING?

  • Proficiency in English, written and spoken
  • Excellent verbal and written communication skills
  • Deep analytical and problem solving skills
  • Strong computer skills, including experience with Microsoft Office tools
  • Ability to work in a fast paced, goal-oriented environment: meeting agreed performance and quality targets
  • Demonstrable self-reliance and flexibility in the workplace
  • Eagerness to learn a lot and collaborate with others
  • Strive for bringing exceptional customer service

YOU WILL BE EVEN MORE COMPETITIVE IF:

  • Previous experience of using CRM platforms such as Siebel or Salesforce and/ or billing systems such as SAP would be an advantage.
  • Fluency in the other language (ability to communicate freely, both in writing and over the phone – Russian/Scandinavian languages will be most sought after)

SOME OF DAILY TASKS YOU WILL PERFORM:

  • End-to-end order processing – working on product entitlements and billing
  • Resolving compliance issues – cooperating with Compliance & Legal Teams
  • Responding to client’s queries – developing communication and service skills
  • Daily cooperation with other teams internally (e.g. Account Teams / Product Specialists, Credit Controllers and Project Teams)
  • Working on various ad hoc projects in vivid environment of Customer Administration

YOU RECEIVE:

Casual and diverse office environment where colleagues come from over 30 countries

Competitive salary

Flexibility and home-office opportunities

Two additional days off for voluntary jobs

Access to Thomson Reuters products with real-time economic data

Wellbeing scheme including private healthcare, pension, Multisport card and more

High standards of ethics in the workplace

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
Gdynia-Poland
Req #: JREQ091157
Locations: Gdynia-Poland
Job Function: Customer Service & Support
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