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Program Manager

Thomson Reuters Project Management 12/19/2017 9:26:46 AM Toronto, ON Canada
Job Description

Role Summary:  

The CTO and F&R Technology exist to deliver and support world class products for the F&R Business whilst leveraging Enterprise technology Operations (ET&O) to support this mandate.  F&R Technology are committed to driving world class “service first”, product development and innovation at the same time as becoming continually more effective and efficient.  

The Office of the CTO supports these goals by creating and maintaining a clear view of progress on our strategic product development commitments and providing assurance and actionable intelligence upon which to make decisions. It establishes the core processes and frameworks for operating and reporting within F&R Technology.   The Office of the CTO is home to the Business Operations, Programme Office, and Technology, Intelligence & Analytics functions who work in partnership with the CTO and F&R Technology, along with our HR and Finance partners, to achieve this aim.  

The Program Office is a new Group that forms a key part of the Office of the CTO, playing a central role in determining investment portfolio health and delivery success, as well as managing governance and delivery frameworks. This team partners with the Project and Program Delivery team and will drive reporting, demand and pipeline management, planning and scheduling and delivery and program assurance.  

The role will report to the Head of the Program Support Office and the Program Office Manager will use their detailed knowledge to help manage the overall portfolio demand, transparency on delivery, risk and issue profiling, benefits management and resource management.   

As a leader on the team, you will need to partner with the  the Portfolio Directors and Program Delivery teams to ensure the overall portfolio planning is managed on a monthly basis and resources are aligned to the priorities. In addition, ensure adherence to portfolio governance, delivery frameworks, tooling and overall transparency of the portfolio.  

Main Responsibilities / Accountabilities:

  • Analyze portfolio and project performance
  • Ensure delivery prioritization of initiatives aligns to business priorities for the investment portfolio
  • Management of the projects/portfolio risk with macro level planning and change management controls
  • Ensure delivery of planning on a monthly/quarterly basis - Management of overall portfolio health
  • Facilitate conversations between Technology teams  through the operating rhythm, reporting and planning activities
  • Partner strongly with Business Operations Business Partners and Portfolio Directors to ensure alignment - Drive transparency and clarity of information
  • Support business planning in collaboration with other Technology functions and F&R stakeholders
  • Drive efficiencies and effectiveness in the overall delivery framework         
  • Drive resource and demand planning for the overall portfolio
  • Drive Financial tracking, benefits tracking, risk and issue reporting and management

Key Relationships:

  • Head of Office of the CTO - Program Office Director
  • Senior Leadership Team in F&R Technology
  • F&R Technology Programme Delivery partners
  • Finance partners
  • Business Operations colleagues & other business operations teams
  • Portfolio Directors    

Essential Skills/Experience Required:

  • Positive presence and strong influencing skills
  • Strong on execution to deliver high quality information to demanding deadlines
  • Highly analytical with attention to detail
  • Strong interpersonal skills, able to build close relationships and interact with colleagues at various levels
  • Excellent verbal and written communication skills - Ability to synthesize information and present succinctly
  • Ability to manage conflicting priorities with partners and stakeholders in a professional manner
  • Creativity and innovation: Continuously maintain an innovative mindset whist operating with a set of defined internal and external communication processes
  • Reporting and data analysis; able to visually represent data and processes in an easy to understand manner.
  • Advanced Excel, Word and Powerpoint skills. It is essential that the candidate has prior business operations experience gained through a similar role, preferably within Technology delivery, and that they can work autonomously.

Desired Skills/Experience Required:

  • Prior experience in supporting C-level executives
  • Current experience in reviewing and transforming processes in a complex environment
  • Previous experience in a Project Management, methodology and governance an asset
  • Knowledge of Thomson Reuters
  • Strong Technical background - Prior experience of JIRA tools

Education/ Certifications:

  • PMP or Prince2

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Req #: JREQ090526
Locations: Toronto-Ontario-Canada
Job Function: Project Management
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