The primary objective of this position is to act as the general manager of a portfolio of Tracker clients by developing and implementing strategies to protect the portfolio from risk, accelerate client initiatives, manage relationships and expand Tracker use. This is a client-facing position that reports to the Manager of Client Success. The Client Success Manager has a responsibility to implement methodology for portfolio assessment to identify risks and opportunities with a focus on preserving revenue through annual renewals. The Client Success Manager will also develop and execute strategies to help clients get more value from Tracker. This includes proposing services solutions to clients and achieving a measurable goal for number and revenue from services engagements. Client Success Managers are also expected to provide advice and supply best practices to improve legal department operations and initiatives, establish and maintain long term customer relationships, and liaise within the business to resolve challenges clients are facing and improve the overall customer experience.
TR Legal Tracker is a leading provider of legal workflow solutions to corporate legal departments worldwide. Tracker is a SaaS application and is the No. 1 ranked matter management and e-billing system among corporations and firms, providing the data and analytic tools to enable legal departments to efficiently track, control, manage, analyse, and report on legal activities worldwide.
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As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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