Service Communications Team facilitates and produces real-time incident communications on key service issues affecting customers of Thomson Reuters. High quality customer communication during service incidents is a key service differentiator provided by Thomson Reuters, and thus the Service Communications Team plays a vital role in ensuring that communications published to customers are time-critical, concisely explain the incident, impact, recovery statuses and any actions resulting. The Service Communications Team has a global remit, and is engaged with all aspects of the Thomson Reuters Financial and Risk business.
Reporting to the Service Communications Team Manager, the Specialists perform a critical role managing the issuance and update of Service Alerts across the Thomson Reuters Financial and Risk business. The specialist will be responsible for producing quality service communications, including the management of Service Alerts on different tools.
The Global Service Communications team works 24/7 and shifts will follow a rotational pattern. Please note that given the criticality of Alerts and Customer Statements to customers, all members of the team, including management, would need to fulfill our Business Continuity and Disaster Recovery Plan which may require extended or unsocial working hours.
Required Specialist Skills
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