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Customer Support Executive Data & Applications Portuguese

Thomson Reuters Customer Service & Support 3/23/2018 4:38:48 PM Buenos Aires, C Argentina
Job Description

The Customer Service Executive:

Provides 1st level Data & Applications  Functionality or Content support  with regards to Thomson Reuters  line of software and services. Handles customer inquires promptly, professionally and knowledgeably via phone, email or chat. This includes keeping a clear and active focus on the end to end resolution process and ensuring that all the necessary action is undertaken to resolve customer inquires in a timely and satisfactory manner.

Competencies:

Financial Markets knowledge or aptitude for quick learning

Logical approach to problem solving and analytical thinking

Excellent service skills including active listening alongside focusing, and fully understanding our customer's needs

Ability to work under pressure

Proven team player, excellent communication and interpersonal skills

Self motivated, proactive and driven

Good time management and organizational skills in order to prioritize workload and demands

Demonstrates urgency, energy and enthusiasm

Adapts quickly to a changing environment

Excellent IT skills and good knowledge of Windows applications, including Excel and Word

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
São Paulo-São Paulo-Brazil;Buenos Aires-Argentina
Req #: JREQ101226
Locations: São Paulo-São Paulo-Brazil|Buenos Aires-Argentina
Job Function: Customer Service & Support
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