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Contract Express - Document Automation Specialist

Thomson Reuters Project Management 3/12/2018 3:44:22 PM Eagan, MN United States of America
Job Description

Document Automation Specialist

(Pre-and Post-Sale Contract Express Technical Specialist and Consultant)

Contract Express is a document assembly and automation solution used by some of the world’s largest law firms & corporations. The U.S. services team for Contract Express is a product-dedicated small team providing a mixture of support and consulting services to blue chip clients. With a heritage of personal and exceptional quality technical support and consultancy, we are looking for a new team member to assist with the increased demand for Contract Express support. 

The candidate has the ability to work remotely, anywhere within the United States. This person must be able to work until 4:00pm PST to fit our clients’ needs.

Role Purpose/Summary:

The Document Automation Specialist is responsible for providing pre- and post-sale training and consulting to users of Contract Express, leading/coaching users through automation projects, and providing automation services directly to our customer base. This will require you to develop expertise with Contract Express and be able to effectively communicate technical and non-technical information to ensure that users’ questions and issues are quickly and professionally resolved.  This goes far beyond traditional first line support and you will develop close relationships with users and be expected to convey the professionalism and competence of an expert and consultant.

Major Responsibilities / Accountabilities:  

  • Plan, design, build, and test automated documents and solutions using Contract Express
  • Support users with automation troubleshooting queries
  • Provide support for users that are creating their own automated legal templates and solutions
  • Support the sales force through lead generation and pre-sale demonstration initiatives
  • Manage post-sale education and implementation process including design and presentation of comprehensive customized curriculums
  • Attend trade shows and design presentations to position Thomson Reuters’ solutions products for customer review and purchase as needed
  • Other duties as directed by your manager

Qualifications, Experience, Knowledge and Skills

  • Experience with Document Assembly solutions such as Contract Express
  • BS or BA required; JD or other advanced degree preferred
  • Good understanding of modern office technologies, especially Microsoft Word
  • Grasp underlying technology concepts related to software
  • Excellent verbal and written communication skills
  • The ability to handle many assignments and clients in a fast-paced organization
  • Service and business orientation is a must
  • Experience working in a legal department or a law firm is a plus
  • Experience with Thomson Reuters Legal Portfolio a plus
  • If working remotely, the ability and environment to work from home effectively
  • Ability to adapt and work in a fast paced environment that changes often
  • Excellent customer service skills and practical process knowledge
  • Leadership qualities including self motivation, resilience, positive attitude, and a team player
  • Ability to travel up to 10% of the time

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Eagan-Minnesota-United States of America;New York-New York-United States of America;Sunnyvale-California-United States of America
Req #: JREQ100532
Locations: Eagan-Minnesota-United States of America|New York-New York-United States of America|Sunnyvale-California-United States of America
Job Function: Project Management
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