Application Support Engineer Job
Thomson Reuters
Date: May 18, 2013
Location: Bangalore, IN
Title:Application Support Engineer
ID:TEC00026536
Description
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.
Project Summary:
We are seeking to recruit Application Support Engineer to support our Infrastructure, production data and applications. This position is based out of Bangalore, supporting Global locations in the UK, Americas and Asia. This Position will involve managing 100's of servers with various critical Thomson Reuters Applications.
The Team manage a diverse range of services which reside on predominantly Windows and UNIX servers. The team manages both pre production and production environments. The role involves close liaison with application development, networks, security, management systems, storage and database teams.
The support position is Level 2 working in 24 x 7 Shifts and should maintain high technical troubleshooting skills as well as play an important role in problem resolution.
Day to Day Responsibilities:
- The Selected Level 2 Candidate would be responsible for the below activities in a 24x7 Shift schedule format
- Manage production environments.
- Major work would be on handling Thomson Reuters application installations and troubleshoot application issues.
- Application patching, applying product specific application fixes on Assembly and Production systems.
- End to End application/product testing.
- Troubleshooting Tibco Messaging issues.
- Work on UNIX server OS issues.
- Maintain strong links with 1st Level groups as well as Development groups.
- Maintain system software and apply service patches as required.
- Maintain relationships with integrators to ensure operational requirements are met.
- Management of change required to support product enhancement and growth.
- Provision and maintenance of documentation on system configurations, databases, define methods of working and daily operational procedures.
- Co-ordination and liaison with operational, product, and development groups in support of projects for business continuity or service enhancements.
- To follow defined project, implementation and support processes.
- To follow departmental change management procedures in defining, planning and implementing change in such a way that service disruption is minimized, and adherence to Service Level Agreements is ensured.
- To follow defined incident and problem management procedures in order to log and track issues relating to past problems until satisfactory resolution.
- On-call responsibilities is required for this Role
- Perform related duties as assigned or requested.
- Perform the Incident root cause analysis.
- Liaison with application development, networks, security, management systems, storage and database teams for resolving respective issues.
- Determine and correctly resolve server related issues and incidents in a timely manner
- Have the ability to run with projects/issues solo as well as work in a team environment
Qualifications
Education: Possess a University degree or equivalent, preferably in Computer Science/Technology or Engineering.
Experience:
3+yrs of exp in IT
Skills Required:
- Tibco Messaging experience is an added advantage.
- Experience with IIS Web Applications - 2 years
- IBM Blades and HP Blades-Configuration and Troubleshooting
- Good Understanding On RAID 0,1,5 and 10
- Good experience on hardware like IBM, Dell and HP.
- Good Understanding of networking concepts and topologies.
- Good English communication skills both written and verbal.
- Ability to effectively communicate with all levels of management and within the team as well as with their peers all over global locations.
- A background in ITIL process is a key advantage.
- Any prior Application support knowledge is an added advantage.
Desired Skills:
Active Directory and DNS Knowlegde-1 to 2 Years
Cisco Layer 2 Switches- Configuration and Troubleshooting-1 to 2 Years.
CSS-content Services switch- 1year -Good to have but not mandatory
SQL Knowledge-1 Year Good to have but not mandatory
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
Job: Technology Development
Primary Location: Bangalore, IN
Other Locations:
Organization: Tech Platform Eng & Ex
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
ID:TEC00026536
Description
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.
Project Summary:
We are seeking to recruit Application Support Engineer to support our Infrastructure, production data and applications. This position is based out of Bangalore, supporting Global locations in the UK, Americas and Asia. This Position will involve managing 100's of servers with various critical Thomson Reuters Applications.
The Team manage a diverse range of services which reside on predominantly Windows and UNIX servers. The team manages both pre production and production environments. The role involves close liaison with application development, networks, security, management systems, storage and database teams.
The support position is Level 2 working in 24 x 7 Shifts and should maintain high technical troubleshooting skills as well as play an important role in problem resolution.
Day to Day Responsibilities:
- The Selected Level 2 Candidate would be responsible for the below activities in a 24x7 Shift schedule format
- Manage production environments.
- Major work would be on handling Thomson Reuters application installations and troubleshoot application issues.
- Application patching, applying product specific application fixes on Assembly and Production systems.
- End to End application/product testing.
- Troubleshooting Tibco Messaging issues.
- Work on UNIX server OS issues.
- Maintain strong links with 1st Level groups as well as Development groups.
- Maintain system software and apply service patches as required.
- Maintain relationships with integrators to ensure operational requirements are met.
- Management of change required to support product enhancement and growth.
- Provision and maintenance of documentation on system configurations, databases, define methods of working and daily operational procedures.
- Co-ordination and liaison with operational, product, and development groups in support of projects for business continuity or service enhancements.
- To follow defined project, implementation and support processes.
- To follow departmental change management procedures in defining, planning and implementing change in such a way that service disruption is minimized, and adherence to Service Level Agreements is ensured.
- To follow defined incident and problem management procedures in order to log and track issues relating to past problems until satisfactory resolution.
- On-call responsibilities is required for this Role
- Perform related duties as assigned or requested.
- Perform the Incident root cause analysis.
- Liaison with application development, networks, security, management systems, storage and database teams for resolving respective issues.
- Determine and correctly resolve server related issues and incidents in a timely manner
- Have the ability to run with projects/issues solo as well as work in a team environment
Qualifications
Education: Possess a University degree or equivalent, preferably in Computer Science/Technology or Engineering.
Experience:
3+yrs of exp in IT
Skills Required:
- Tibco Messaging experience is an added advantage.
- Experience with IIS Web Applications - 2 years
- IBM Blades and HP Blades-Configuration and Troubleshooting
- Good Understanding On RAID 0,1,5 and 10
- Good experience on hardware like IBM, Dell and HP.
- Good Understanding of networking concepts and topologies.
- Good English communication skills both written and verbal.
- Ability to effectively communicate with all levels of management and within the team as well as with their peers all over global locations.
- A background in ITIL process is a key advantage.
- Any prior Application support knowledge is an added advantage.
Desired Skills:
Active Directory and DNS Knowlegde-1 to 2 Years
Cisco Layer 2 Switches- Configuration and Troubleshooting-1 to 2 Years.
CSS-content Services switch- 1year -Good to have but not mandatory
SQL Knowledge-1 Year Good to have but not mandatory
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
Job: Technology Development
Primary Location: Bangalore, IN
Other Locations:
Organization: Tech Platform Eng & Ex
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
Job Segments: Technical Support, Application Engineering, System Administrator, Engineer, Computer Science, Technology, Engineering