Order Fulfillment Specialist Job
Thomson Reuters
Date: May 20, 2013
Location: Manila, PH
Title:Order Fulfillment Specialist
ID:CUS00006534
Description
To effectively provide competent customer support to ALL Thomson Reuters products through ensuring that entitlements, login, and product set up are accurately executed, timely delivered, & compliant with all Thomson Reuters guidelines.
- To consistently enhance customer experience through the highest service delivery of accuracy by meeting 98% average quality & timeliness to agreed average turn around time, reducing resolution time & adhering to product/process SLA
- To communicate, interact, & collaborate with functions (Sales Order Specialist, Order Management Specialist, ASR, Sales, segments, cross functional teams, regional partners) via written & verbal means as well as in person wherever applicable, to expedite the resolution of requests &/or escalations.
- To consistently meet average productivity transaction targets on a daily basis.
- To competently handle both simple and complex requests, products, systems and accounts with advanced knowledge of process and systems.
- To display strong process and system knowledge to independently resolve difficult requests and escalations.
- Analyze data and reports related to transactions.
- Troubleshoot and resolve queries and issues.
- Display proficiency and knowledge to manage complex requests and build better understanding of business, upstream and downstream processes.
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.
Qualifications
- Good oral & written communication skills
- Above average analytical skills, comprehension, problem solving skills
- Customer service focused and results oriented.
- University Degree, preferably with 1 full year total work experience in a similar large customer oriented industry with background on order management, setting up of product access through systems, and systems management.
- Able to work on shifts & cover holidays
- Can work with minimum supervision
- Team Player
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
Job: Customer Service & Support
Primary Location: Manila, PH
Other Locations:
Organization: F&R Customer Administration
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel:
ID:CUS00006534
Description
To effectively provide competent customer support to ALL Thomson Reuters products through ensuring that entitlements, login, and product set up are accurately executed, timely delivered, & compliant with all Thomson Reuters guidelines.
- To consistently enhance customer experience through the highest service delivery of accuracy by meeting 98% average quality & timeliness to agreed average turn around time, reducing resolution time & adhering to product/process SLA
- To communicate, interact, & collaborate with functions (Sales Order Specialist, Order Management Specialist, ASR, Sales, segments, cross functional teams, regional partners) via written & verbal means as well as in person wherever applicable, to expedite the resolution of requests &/or escalations.
- To consistently meet average productivity transaction targets on a daily basis.
- To competently handle both simple and complex requests, products, systems and accounts with advanced knowledge of process and systems.
- To display strong process and system knowledge to independently resolve difficult requests and escalations.
- Analyze data and reports related to transactions.
- Troubleshoot and resolve queries and issues.
- Display proficiency and knowledge to manage complex requests and build better understanding of business, upstream and downstream processes.
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.
Qualifications
- Good oral & written communication skills
- Above average analytical skills, comprehension, problem solving skills
- Customer service focused and results oriented.
- University Degree, preferably with 1 full year total work experience in a similar large customer oriented industry with background on order management, setting up of product access through systems, and systems management.
- Able to work on shifts & cover holidays
- Can work with minimum supervision
- Team Player
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
Job: Customer Service & Support
Primary Location: Manila, PH
Other Locations:
Organization: F&R Customer Administration
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel:
Job Segments: Fulfillment, Intellectual Property, Customer Service, Operations, Legal