Thomson Reuters - Custom Search vendor-management-job-description

Continual Service Improvement Manager Job (New York City, NY, US)

Mon, 22 Apr 2013 00:00:00 GMT

Title:Continual Service Improvement Manager
ID:TEC00027812

Description

Continual Service Improvement Manager

Overview

The successful candidate will become a member of the Network Communications Business & Commercial Operations Americas regional team, reporting to the Services Manager, Americas. The candidate will be responsible for ensuring Thomson Reuters delivers an excellent network solution and experience for both Thomson Reuters and our customer base within the Americas.

The position within the team requires working with Thomson Reuters’ communications partners and vendors, and providing support to internal departments. A multi-faceted role that requires relationship management, service management, technical understanding and detailed knowledge of telecom delivery and assurance processes. The Continual Service Improvement Manager will also act as an escalation path for networking service assurance and service delivery issues from internal teams and vendors.

In a service improvement capacity the role is responsible for ensuring Thomson Reuters telecommunications partner is delivering orders and repairing faults within agreed service levels and operational agreements. Our objective is to improve overall network performance in order to improve and enhance the Thomson Reuters customer experience. Potentially, this role may require some time spent travelling, although not guaranteed.

Responsibilities
- Service Improvement:
- Continually measure and report supplier performance to promote service improvements in supplier, infrastructure, processes, etc. to increase efficiency, effectiveness and cost effectiveness
- Act as a regional escalation point into Thomson Reuters network vendors for key stakeholders and internal teams for service assurance and delivery issues that cannot be resolved through the agreed business as usual support and escalation paths
- Act as a regional escalation point for networking/telecom issues preventing smooth cutover to the MPLS and other new network, including Next Generation Networks
- Where requested by the BC&O Global Service team, attend Incident Control Center (ICC) calls for major and business critical network outages in region, to ensure network vendor has appropriate level of escalation, urgency, and responsiveness to address the issue.
- Coordinate regional complex problem resolution and recommend solutions for the Americas region, consulting with global or other regions where appropriate in order to ensure global alignment.
- Responsible for owning and reporting Network Service Forum service impacting issues, including incident details, root cause analysis and remedial actions for last mile and network access issues.
- Responsible for all follow-up problem management work and remedial actions to prevent recurrence of service issue, specific to region
- Assist in preparation and attend regular Americas Service Review with Thomson Reuters contractual communications partners. Ensure SLAs are met and raise actions regarding specific orders or more general regional service concerns
- Attend regular service reviews with key vendors, for example last mile and carrier hotel vendors, to review performance against SLA. Raise and track issues with vendor overall performance
- Monitor service trends to identify areas needing improvement
- Responsible for initiating and owning region specific Service Improvement Programs and activities, either internally across departments or externally with vendors
- Document and share escalation matrices and operational support material for regional vendors
- Publish regular and consistent SLA reporting for regional vendors
- Establish and attend regular SLA review meetings with regional vendors and key stakeholders
- Establish strong relationships with key internal clients
- Last mile capacity management
- Work with telecommunications vendors and partners to realize other joint initiatives which mutually benefit all parties
- Build and maintain strong relationship with internal departments responsible for client migration to the Next Generation Network solutions, providing support and escalations into the vendors as required
- Coordinate regional complex problem resolution and recommend solutions for the Americas region, consulting with global or other regions where appropriate in order to ensure global alignment
- Provide support and local knowledge to Commercial Lead for selection and performance reviews of local vendors for Next Generation Networks
- Ensure annual targets are metWe are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Preferred Skills
- Experience in working directly with telecommunication vendors, preferably in Service Improvement
- Good understanding of the full service chain in a company for both service delivery/provisioning and service assurance
- Good understanding of networking and telecommunications
- Experience of industry best-practice processes and ability to drive mindset and process changes throughout all parts of the organization
- Excellent communication and influencing skills
- Excellent organizational and time management skills
- Knowledge of Thomson Reuters products and/or client base
- Excellent understanding in Microsoft Excel 2007, Access 2007, SharePoint 2007Certifications
ITIL qualification in Service

Desired Skills
Spanish as a second language

Education
College degree or relevant work experience

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: New York City, NY, US
Other Locations: Creve Coeur,Missouri,United States
Organization: F&R CTO Network Communications
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time

Senior Solutions Network Architect, EMEA Job (London, GB)

Sat, 04 May 2013 02:59:00 GMT

Title:Senior Solutions Network Architect, EMEA
ID:TEC00026604

Description

Position Overview
Key member of the Elektron Managed Services Architecture team, responsible for the technical architecture within Elektron Managed Services data centres.

Focused on Networking with the following responsibilities :
- Technical design of Infrastructure for new Data Centre builds
- Review designs of existing Data Centres to identify improvement plans against the current reference architecture
- Technical designs/implementation of additional services in existing centres
- Technical designs/implementation for customer solutions/connectivity
- Working with the other functions in Elektron Managed Services, internal teams and our key business partners on the core propositions, infrastructure strategy, and associated technical and/or product documentation.
- Maintain an understanding of new technologies, architectures and products relevant to solutions/systems for Elektron Managed Services
- Maintain strong relationships with senior technical contacts in key partners/vendors and customers

Essential Day-To-Day Responsibilities
- Maintain sufficient familiarity with the Managed Services business and associated application/systems requirements
- Responsible for the technical review / approval of network/system level changes and provide input to plans/activities for changes to live systems
- Work with members of the Elektron Managed Services team, other TR groups and our partners to get critical projects delivered
- Resolve service impacting technical issues in a timely manner
- Maintain great knowledge of the implemented technologies and products
- Provide project implementation support during business and occasionally off business hours
- Create and update design and associated technical reference documentation
- Provide input to the manager of the Architecture team to define / refine practices to meet team's objectives
- Train/Coach/mentor others in the Architecture team and/or wider Elektron managed services team, or our key partners
- Act as lead architect/engineer for specific projects/implementations (who may or may not have direct staff management)
- Provide a point of contact for the Service and Release Management functions regarding all technical issues.
- To work with the Service and Release Management functions to determine courses of action for specific deliverables.

Additional Information
50% new builds (development/design), 50% maintenance (changes to existing design/build)
<10% travel

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills & Education
Bachelor of Science Degree with Class 2 Division 1 (or equivalent/), preferably in Computing or an Engineering discipline
- Strong experience working in Information Technology
- Been “hands on” in financial services Networking/IT within the last 5 years.
- Good understanding of Low Latency architectures, networks and systems/server technologies
- Thorough understanding of networking vendors and LAN/WAN solutions (Cisco and/or Juniper - switching, routing, firewall/security)
- Expert knowledge of routing-protocols OSPF (or IS-IS) and BGP.
- Expert knowledge of LAN and WAN architecture.
- Good knowledge of Messaging systems and architectures
- Good knowledge of Monitoring technologies and solutions
- Experience of design/implementation and/or operation/maintenance of 10G (or higher) bandwidth LANs
- Knowledge of Linux and Windows operating systems
- Knowledge of System virtualisation products
- Knowledge of Relational Databases
- Knowledge of Network Storage
- Experience with Network Design/Implementation/maintenance for Market Data Distribution Systems, Trading Systems (either customer proprietary or 3rd party products) and/or Direct Exchange feeds (e.g. from NASDAQ, LSE, NYSE, Deutsch Borse, etc.)
- Experience working with vendors offering Hosting Services to Financial Services (e.g. Equinix, InterXion, Savvis, Colt, BT GFS, etc.)
- Experience working with major NSPs (e.g. BT, AT&T, NTT, etc.)
- Demonstrated ability to gather/document requirements and reconcile associated conflicts
- Demonstrated ability to translate complex technical solutions/issues/information to a non-technical audience
- Demonstrated ability to work effectively within a global team to deliver high performance and customer satisfaction
- Ability to plan and prioritise work effectively to ensure timely completion of multiple parallel tasks/projects
- Strong bias towards customer service and improving the overall customer experience
- Previous business travel within the EMEA region
- Previous experience working for a financial services firm (or vendor that serves them based in London
- Good negotiation skills
- Good collaboration skills
- Good understanding/sensitivity to cultural differences
- Good interpersonal and communication skills

Desired Skills
- Prior experience with Thomson/Reuters/Bridge/Moneyline/Telerate as contractor or employee
- Customer facing experience of Enterprise of NSP routing and switching
- “Real world” experience of designing/implementing networks for market data/trading IT outside of Thomson Reuters, i.e. have been employed directly by financial services firms (or TR competitors in the Financial & Risk market segment).
- Application Programming experience (design/implementation/maintenance)
- Scripting experience (design/implementation/maintenance)
- Previous business travel within the AMERICAS or ASIA regions
- Good Business Acumen
- Experience of ITIL
- Formal Project Management training/qualifications/certifications
(Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Operating System training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Network Storage training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Relational Database training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Network Security training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)

Certifications Required
- Networking (Vendor specific - JNCIE preferred, or similar Industry Standard/Vendor Neutral) within last 5 years (i.e. does not have to be current)

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: London, GB
Other Locations:
Organization: F&R Trading Elektron Feeds
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Senior Implementation Deployment Engineer Job (London, GB)

Fri, 03 May 2013 03:00:00 GMT

Title:Senior Implementation Deployment Engineer
ID:TEC00025195

Description

The Real Time Implementation Infrastructure Deployment Team manage the delivery of Infrastructure requirements for all new Elektron POPs, Elektron capacity hardware upgrades and IDN hardware upgrades globally. The role of the Infrastructure deployment engineer is a varied one working with many internal and external stakeholders, they have end to end ownership to ensure that the delivery from initial requirements and design all the way through to testing and hand-off to regional Implementation teams is achieved in a timely, coordinated and controlled manner.
- Assisting technical Architect and Planner with elements of planning and related documentation.
- Interpreting of individual site scoping documents and translating the designs to ‘on-the-ground’ deployments, then acting as Real Time tech
representative in meetings with 3rd party site management vendors (Savvis, BT, Exchange etc.) to make sure our requirements are met.
- Document all site requirements and disseminate information to stakeholders.
- Act as technical liaison and escalation path on the project for Vendors such as HP during their phase of the work, sorting out any inter-
vendor issues onsite.
- Take possession of the new PoP from HP and run testing programmes of work against it liaising with HP and TR internal to fix any
issues in the PoP.
- Liaising and managing 3rd party vendors for all HW swap outs prior to handing over the PoP to Implementation.
- Liaise with vendors to get all relevant data to hand in order to fill in TR related documentation e.g. Asset Proforma. and ensure all
documentation is available readily for relevant personnel to take ownership for delivery.
- Liaise with L3/Dev to source doc sets for HP/Cisco/other kit and extract data from said doc sets to populate TR related documentation
- Create deployment diagrams and doc sets (including testing scripts, cable matrices, etc) .
- Complete site profile documents and deficiency handover lists ready for handover to the various internal Implementation teams.
- Handover PoP to Implementation and complete all outstanding items on DHL ready for acceptance from Implementation amd Support teams
- Manage logistics for upgrade weekends such as access to vendors (HP/BT) during upgrades, confirmation on the availability of the
resources and hardware.
- Performing the install/upgrade activities managing onsite Vendor and internal teams on weekends. Testing the server/applications, links etc as
per testing scripts, troubleshooting issues and completeing required post checks.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills / Experience
- Experience of troubleshooting VLAN or physical connectivity for servers and network equipment
- A working understanding of Windows Networking (TCP/IP)
- Have knowledge of Cisco routers, switches, L2 switching, L3 routing concepts, VPNs and VLANs
- Awareness of generic Network security & WAN protocols such as MPLS / Multicast / BGP
- A Good understanding of Cisco Catalyst switch hardware and Cisco IOS advanced configuration and Operation
- HP Hardware and utilities experience
- Experience of the Real Time infrastructure and Operational environments.
- Excellent verbal communication and written documentation.
- Strong attention to detail
- Good team player

Job: Technology Operations
Primary Location: London, GB
Other Locations:
Organization: F&R CTO Real-Time Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: No

Senior Solutions Architect, ASIA Job (London, GB)

Sat, 04 May 2013 02:59:00 GMT

Title:Senior Solutions Architect, ASIA
ID:TEC00026609

Description

Position Overview
Key member of the Elektron Managed Services Architecture team, responsible for the technical architecture within Elektron Managed Services data centres in the ASIA region.
With the following responsibilities:
- End to End technical design of Core Infrastructure for New Data Centre builds (includes network, server and application level components)
- Review designs of existing Data Centres to identify improvement plans against the current reference architecture
- Technical designs/implementation of additional services in existing centres
- Technical designs/implementation for Major customer solutions
- Working with the other functions in Elektron Managed Services, internal teams and our key business partners on the core propositions, infrastructure strategy, and associated technical and/or product documentation.
- Maintain an understanding of new technologies, architectures and products relevant to solutions/systems for Elektron Managed Services

Essential Day-To-Day Responsibilities
- Maintain sufficient familiarity with the Managed Services business and associated application/systems requirements
- Responsible for the technical review / approval of network/system level changes and provide input to plans/activities for changes to live systems
- Work with members of the Elektron Managed Services team, other TR groups and our partners to get critical projects delivered
- Resolve service impacting technical issues in a timely manner
- Maintain great knowledge of the implemented technologies and products
- Provide project implementation support during business and occasionally off business hours
- Create and update design and associated technical reference documentation
- Provide input to the manager of the Architecture team to define / refine practices to meet team's objectives
- Train/Coach/mentor others in the Architecture team and/or wider Elektron managed services team or our partners
- Act as lead architect/engineer for specific projects/implementations (who may or may not have direct staff management)
- Provide a point of contact for the Service and Release Management functions regarding all technical issues.
- To work with the Service and Release Management functions to determine course of action for specific deliverables.

Additional Information
50% new builds (development/design), 50% maintenance (changes to existing design/build)
<10% travel

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Essential Skills & Education
Min of Bachelor of Science Degree with Class 2 Division 1 (or equivalent), preferably in Computing or an Engineering discipline
- Extensive experience of working in Information Technology
- Been “hands on” in financial services IT within the last 5 years.
- Solid experience with LAN and WAN IP Networking, (Cisco and/or Juniper - switching, routing, firewall/security)
- Solid knowledge of Linux and Windows operating systems
- Solid knowledge of System virtualisation products
- Solid knowledge of Relational Databases
- Solid knowledge of Network Storage
- Design/Implementation experience with Market Data Distribution Systems, including TREP/RMDS and Wombat
- Design/Implementation experience with Trading Systems (either customer proprietary or 3rd party products).
- Design/Implementation experience with Direct Exchange feeds (e.g. from BSE, Taipei, HKX, SGX, OSE, TSE, ASX, etc.)
- Implementation experience with Direct Feed Handlers - TR (e.g. RDFD) and/or 3rd party (e.g. Wombat)
- Experience working with vendors offering Hosting Services to Financial Services (e.g. Equinix, InterXion, Savvis, BT GFS, etc.)
- Experience working with telecoms providers in ASIA region (e.g. NTT, WTT, KVH, HGC, SingTel, StarHub, etc.)
- Demonstrated ability to gather/document requirements and reconcile associated conflicts
- Demonstrated ability to translate complex technical solutions/issues/information to a non-technical audience
- Demonstrated ability to work effectively within a global team to deliver high performance and customer satisfaction
- Ability to plan and prioritise work effectively to ensure timely completion of multiple parallel tasks/projects
- Strong bias towards customer service and improving the overall customer experience
- Previous business travel within the EMEA or ASIA region
- Good negotiation skills
- Good collaboration skills
- Good understanding/sensitivity to cultural differences
- Good interpersonal and communication skills

Desired Skills
- Prior experience with Thomson/Reuters/Bridge/Moneyline/Telerate as contractor or employee
- “Real world” experience of market data/trading IT outside of Thomson Reuters, i.e. have been employed directly by financial services firms (or TR competitors in the Financial & Risk market segment).
- Experience of design/implementation and/or operation/maintenance of 10G (or higher) bandwidth LANs
- Application Programming experience (design/implementation/maintenance)
- Scripting experience (design/implementation/maintenance)
- Ability to read and/or speak Kanji, other ASIA region local languages also beneficial
- Previous experience working for a financial services firm (or vendor that serves them) with a major office or HQ in ASIA
- Previous business travel within the AMERS region
- Good Business Acumen
- Experience of ITIL
- Formal Project Management training/qualifications/certifications
(Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Network training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Operating System training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Network Storage training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Relational Database training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: London, GB
Other Locations:
Organization: F&R Trading Elektron Feeds
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Senior Solutions Architect, EMEA Job (London, GB)

Sat, 04 May 2013 02:59:00 GMT

Title:Senior Solutions Architect, EMEA
ID:TEC00026607

Description

Project Interview
Key member of the Elektron Managed Services Architecture team, responsible for the technical architecture within Elektron Managed Services data centres in the EMEA region.
With the following responsibilities:
- End to End technical design of Core Infrastructure for New Data Centre builds (includes network, server and application level components)
- Review designs of existing Data Centres to identify improvement plans against the current reference architecture
- Technical designs/implementation of additional services in existing centres
- Technical designs/implementation for Major customer solutions
- Working with the other functions in Elektron Managed Services, internal teams and our key business partners on the core propositions, infrastructure strategy, and associated technical and/or product documentation.
- Maintain an understanding of new technologies, architectures and products relevant to solutions/systems for Elektron Managed Services

Essential Day-To-Day Responsibilities
- Maintain sufficient familiarity with the Managed Services business and associated application/systems requirements
- Responsible for the technical review / approval of network/system level changes and provide input to plans/activities for changes to live systems
- Work with members of the Elektron Managed Services team, other TR groups and our partners to get critical projects delivered
- Resolve service impacting technical issues in a timely manner
- Maintain great knowledge of the implemented technologies and products
- Provide project implementation support during business and occasionally off business hours
- Create and update design and associated technical reference documentation
- Provide input to the manager of the Architecture team to define / refine practices to meet team's objectives
- Train/Coach/mentor others in the Architecture team and/or wider Elektron managed services team or our partners
- Act as lead architect/engineer for specific projects/implementations (who may or may not have direct staff management)
- Provide a point of contact for the Service and Release Management functions regarding all technical issues.
- To work with the Service and Release Management functions to determine course of action for specific deliverables.

Additional Information
50% new builds (development/design), 50% maintenance (changes to existing design/build)
<10% travel

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Essential Skills & Education
Min of Bachelor of Science Degree with Class 2 Division 1 (or equivalent), preferably in Computing or an Engineering discipline
- Extensive experience of working in Information Technology
- Been “hands on” in financial services IT within the last 5 years.
- Solid experience with LAN and WAN IP Networking, (Cisco and/or Juniper - switching, routing, firewall/security)
- Solid knowledge of Linux and Windows operating systems
- Solid knowledge of System virtualisation products
- Solid knowledge of Relational Databases
- Solid knowledge of Network Storage
- Design/Implementation experience with Market Data Distribution Systems, including TREP/RMDS and Wombat
- Design/Implementation experience with Trading Systems (either customer proprietary or 3rd party products).
- Design/Implementation experience with Direct Exchange feeds (e.g. from LSE, NYSE, Deutsch Borse, etc.)
- Implementation experience with Direct Feed Handlers - TR (e.g. RDFD) and/or 3rd party (e.g. Wombat)
- Experience working with vendors offering Hosting Services to Financial Services (e.g. Equinix, InterXion, Savvis, BT GFS, etc.)
- Experience working with telecoms providers in the EMEA region (e.g. BT, Colt, Verizon, etc.)
- Demonstrated ability to gather/document requirements and reconcile associated conflicts
- Demonstrated ability to translate complex technical solutions/issues/information to a non-technical audience
- Demonstrated ability to work effectively within a global team to deliver high performance and customer satisfaction
- Ability to plan and prioritise work effectively to ensure timely completion of multiple parallel tasks/projects
- Strong bias towards customer service and improving the overall customer experience
- Previous business travel within the EMEA region
- Previous experience working for a financial services firm (or vendor that serves them based in London
- Good negotiation skills
- Good collaboration skills
- Good understanding/sensitivity to cultural differences
- Good interpersonal and communication skills

Desired Skills
- Prior experience with Thomson/Reuters/Bridge/Moneyline/Telerate as contractor or employee
- “Real world” experience of market data/trading IT outside of ThomsonReuters, i.e. have been employed directly by financial services firms (or TR competitors in the Financial & Risk market segment).
- Experience of design/implemention and/or operation/maintanance of 10G (or higher) bandwidth LANs
- Application Programming experience (design/implementation/maintenance)
- Scripting experience (design/implemention/maintanance)
- Previous business travel within the AMERS or ASIA regions
- Good Business Acumen
- Experience of ITIL
- Formal Project Management training/qualifications/certifications
(Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Network training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Operating System training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Network Storage training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Relational Database training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: London, GB
Other Locations:
Organization: F&R Trading Elektron Feeds
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Payroll Specialist Job (Manila, PH)

Thu, 09 May 2013 00:00:00 GMT

Title:Payroll Specialist
ID:ACC00006647

Description

To perform the end to end Payroll duties and provide a quality service to our customers and partner groups including Employees,Outsourced vendor, Local Authorities, Finance and HR.
To manage relationship with outsourced vendor to ensure payroll data held and processed accurately and timely for delivery of payroll to Thomson Reuters employees.
To maintain open communication channels with customers/employees to ensure expectations are clarified and updated.
To design and implement improvements on a continual basis.

Essential Day-to-Day Responsibilities:
- Manage responsibility for the provision of all payroll process specific services and deliverables (for Philippines and any other countries assigned) covering the following aspects
- Collating HR input data and preparing payroll input data
- Data validation and coordination with HR & Department managers for getting the required clarification
- Verification of payroll data with outsourced vendor .
- Manage authorization and timely payment of payroll to employees.
- Maintain SOX compliant practices to reduce risk to business.
- Review of monthly payroll accounting entries produced by the outsourced vendor or internal business units (e.g. HR, Finance) for accuracy.
- Timely resolutions of any irregularities as necessary for posting accounting entries into GL before month end close.
- Initiate timely payroll accounting entries as necessary for exceptions for posting into GL before month end close.
- Review monthly payroll reconciliations.
- Administration of share option plan.
- To deliver high quality payroll data and pay always in time.
- To monitor and ensure that error rate does not exceed 0.5% each month
- Manage Expat Taxation
- Attend to employee queries
- Participate in payroll related projects
- Perform ad hoc activities related to payroll.
- Other Administrative duties assigned by the Team Lead / Manager.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications
- At least 3 - 5 years of payroll related experiences in a shared services environment
- Strong problem solving, decision making and analytical skills.
- Good working knowledge of SAP Financial applications would be an advantage.
- Strong written and verbal communication skills
- Proven ability to form strong customer relationships, an understanding of customer focus and service delivery.
- Ability to deliver results in a fast-paced environment
- Drive & self motivation with the ability to work independently.
- Knowledge of Philippines payroll, statutory and compliance regulations
- Knowledge of SOX control measures
- Experience in payroll vendor management
- Knowledge of payroll accounting
Desired Skills:
- Knowledge of regional payroll (aside from the Philippines)
- Cloudpay payroll
- Language Skills would be advantageous

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Accounting & Finance
Primary Location: Manila, PH
Other Locations:
Organization: BusopsSvcs-MfgFin/Rylts/Pyrll
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel:

Lead Contract and License Analyst Job (London, GB)

Wed, 15 May 2013 02:59:00 GMT

Title:Lead Contract and License Analyst
ID:TEC00028008

Description

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Position overview

The role of Data Center Operations Vendor Management is to support Data Center Operations in day-to-day leverage of vendor agreements. To derive full value from Data Center engagement with Vendors by bridging across Finance, Sourcing and Technology to identify and capitalize on opportunities and manage risks. To contribute to overall Thomson Reuters vendor management and strategy efforts. Data Center Operations spans 110 individual countries, consisting of 9 strategic data centers and over 140 sites.

Key to this position will be your ability to
apply your expert understanding of contract terms and conditions and software license models to support Vendor Management and ITAM efforts —the objective is to understand, communicate, and manage operational implications of contract terms and conditions and licensing models.
Also, the ability to understand DCO’s existing business processes, key drivers and measures of success, and the short and long term direction of DCO’s technology to translate into requirements for contract and licensing terms, balancing current state with desired future state to form strategy.
Finally, being able to answer questions and provide education for working within our agreements in a timely fashion.

Responsibilities

-

Accountable to understand multiple, complex contracts and license models and related terms, and to support efforts to maximize operational effectiveness, compliance, and strategy within such agreements.
-

Expert in installation and use rights and conditions, license metrics and counting rules, virtualization and cloud concepts, and interpretation of any and all Software, Hardware, SaaS, and ASP agreements, including licenses used internally and those in Thomson Reuters products.
-

Partner with the ITAM to ensure that processes are in place to operationalize new and existing agreements.
-

Partner with the contract negotiation team to provide information on current terms, conditions, and licensing models, and form strategy to progress from current state to desired future state.
-

Monitor agreements for awareness of key upcoming events and communicate the operational implications of such events.
-

Based on requirements, evaluate, acquire and implement contract management tools

and processes.
-

Serve as escalation point for the License Fulfillment process where exceptions or questions emerge.
Use expertise to address questions, and know when to engage Legal to assist in making decisions.
-

Receive notice of software license changes and lead assessment of operational implications of such changes
-

Partner with Sourcing and Vendor Management Leads to assess contracts portfolio for strategic vendors, identifying, communicating, and managing risks and opportunities existing across the portfolio, including but not limited to contracts consolidation, conflicting terms, bundled pricing, etc.
-

Must have a solid understanding of the client’s existing business processes, the key drivers and measures of success of the business, and the short and long term direction of the business and technology

Qualifications

Qualifications
- Bachelor’s degree in a related field (computer science, business, engineering, or legal) or equivalent in education and work experience
- Good experience in licensing and/or contract management and strong years experience of combined experience in the areas of IT, asset procurement, contract management or configuration management
- Experienced in managing projects or a portfolio of vendor initiatives with an understanding of general technologies available in the market place environment
- Articulate
- Analytical, with an eye for detail
- Excellent communication and presentation skills with
demonstrated ability of presenting license information relative to business and technology scenarios
- Ability to lead, work with, or be part of integrated cross functional procurement teams working across geographies, cultures and time zones.
- A self-starter with the ability to drive for results with very little direction.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Operations
Primary Location: London, GB
Other Locations:
Organization: Tech - Data Center Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Lead Contract & License Analyst (Eagan or NYC) Job (Eagan, MN, US)

Fri, 17 May 2013 03:00:00 GMT

Title:Lead Contract & License Analyst (Eagan or NYC)
ID:TEC00027999

Description

The role of Data Center Operations Vendor Management is to support Data Center Operations in day-to-day leverage of vendor agreements. To derive full value from Data Center engagement with Vendors by bridging across Finance, Sourcing and Technology to identify and capitalize on opportunities and manage risks. To contribute to overall Thomson Reuters vendor management and strategy efforts. Data Center Operations spans 110 individual countries, consisting of 9 strategic data centers and over 140 sites.

Key to this position will be your ability to apply your expert understanding of contract terms and conditions and software license models to support Vendor Management and ITAM efforts —the objective is to understand, communicate, and manage operational implications of contract terms and conditions and licensing models. Also, the ability to understand DCO’s existing business processes, key drivers and measures of success, and the short and long term direction of DCO’s technology to translate into requirements for contract and licensing terms, balancing current state with desired future state to form strategy. Finally, being able to answer questions and provide education for working within our agreements in a timely fashion.

Responsibilities
- Accountable to understand multiple, complex contracts and license models and related terms, and to support efforts to maximize operational effectiveness, compliance, and strategy within such agreements.
- Expert in installation and use rights and conditions, license metrics and counting rules, virtualization and cloud concepts, and interpretation of any and all Software, Hardware, SaaS, and ASP agreements, including licenses used internally and those in Thomson Reuters products.
- Partner with the ITAM to ensure that processes are in place to operationalize new and existing agreements.
- Partner with the contract negotiation team to provide information on current terms, conditions, and licensing models, and form strategy to progress from current state to desired future state.
- Monitor agreements for awareness of key upcoming events and communicate the operational implications of such events.
- Based on requirements, evaluate, acquire and implement contract management tools and processes.
- Serve as escalation point for the License Fulfillment process where exceptions or questions emerge. Use expertise to address questions, and know when to engage Legal to assist in making decisions.
- Receive notice of software license changes and lead assessment of operational implications of such changes
- Partner with Sourcing and Vendor Management Leads to assess contracts portfolio for strategic vendors, identifying, communicating, and managing risks and opportunities existing across the portfolio, including but not limited to contracts consolidation, conflicting terms, bundled pricing, etc.
-Must have a solid understanding of the client’s existing business processes, the key drivers and measures of success of the business, and the short and long term direction of the business and technology
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Qualifications
- Bachelor’s degree in a related field (computer science, business, engineering, or legal) or equivalent in education and work experience
- 3 years experience in licensing and/or contract management and at least 6-8 years of combined experience in the areas of IT, asset procurement, contract management or configuration management
- Experienced in managing projects or a portfolio of vendor initiatives with an understanding of general technologies available in the market place environment
- Articulate
- Analytical, with an eye for detail
- Excellent communication and presentation skills with demonstrated ability of presenting license information relative to business and technology scenarios
- Ability to lead, work with, or be part of integrated cross functional procurement teams working across geographies, cultures and time zones.
- A self-starter with the ability to drive for results with very little direction.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).

Do you want to use your passion for technology to help build the knowledge economy? Are you interested in challenging and cutting edge technology projects?

In the Thomson Reuters "Tech Careers" iPad app, our technologists from around the world provide personal insight into projects they’ve worked on. They talk about the ideas, practical problem solving, open dialogue and knowledge sharing - and how the breadth of our business helps their diverse and evolving careers.

Interested in helping build and develop the world's leading source of intelligent information for businesses and professionals? The app also shares our latest technology vacancies globally.

Learn how our technologists help build the knowledge economy.

Download our Tech Careers iPad app

Job: Technology Operations
Primary Location: Eagan, MN, US
Other Locations: USA-New York-195 Broadway,New York,New York,United States
Organization: Tech - Data Center Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Head of Product Ops Management Job (London, GB)

Mon, 22 Apr 2013 03:00:00 GMT

Title:Head of Product Ops Management
ID:PRO00008360

Description

Basic Function and Scope of Responsibilities: Runs the Product Lifecycle Management operating model that connects the P&P’s activities across multiple functions, simplifies and drives consistency across product operations, and defines the performance and measurement plans for enabling scale and increasing quality.

Thomson Reuters is currently seeking a Head of Product Lifecycle Management to run the Product Lifecycle Management (PLM) operating model within FCR. This is an exciting opportunity to work with some of the leading products in support of anti-money laundering, anti-terrorist financing, & risk mitigation efforts within financial services companies.

Reports to: VP Product & Proposition

The initial focus of this role is to take on the responsibility for defining and executing against the “Indirect Channel Alignment Programme”. This programme focuses on continually ensuring that all of FCR’s strategic 3rd party vendors are using FCR’s latest product and data updates to the benefit of our mutual clients.
The Head of Product Lifecycle Management will also take on the operational management of FCR’s Product Lifecycle Management model so as to align itself with the broader organisation. The Product Lifecycle Management (PLM) framework that Thomson Reuters follows is called “Platinum” and covers the 3 distinct lifecycle phases of: Introduction to Market, Growth & Maturity, and Decline & Obsolescence. The management of these 3 phases across a broad product portfolio requires detailed planning, communication and management across a variety of stakeholders and internal groups. It is this role’s responsibility to execute on this effectively and efficiently.

Initial Deliverable

Indirect Channel Alignment Programme
Take on the responsibility for defining and executing against the “Indirect Channel Alignment Programme
The aim of this programme is to ensure that our clients can gain the most value out of FCR’s data as all intermediary 3rd party software vendors are consuming, matching and displaying (“handling”) FCR’s data in the most advantageous manner as possible.
This is both about creating the conditions to ‘ensure’ the vendors roadmap reflect short term releases for enhanced handling but also on an ongoing basis.
Definition Phase
Responsible for defining and gaining sign-off from FCR’s ELT on the detailed ICAP business plan. Includes:
Issue and impact analysis from key client accounts
Identification of ‘strategic vendors’
Action and communication plan
Stakeholder management (internal and external)
Ongoing relationship management
KPI identification and measurement

Execution

Drive through actions identified for strategic vendors in order that they are able to handle the latest features of FCR’s data products.
Provide updates and MI of progress against plan and KPI’s
Provide technical and solution expertise of FCR’s products to 3rd Parties.
Continuous refinement and improvement to the ICAP.
Work closely with Product Owners to ensure an effective feedback loop from clients/vendors

Tertiary Responsibilities

Operational ownership of FCR’s Platinum Process

Own, evolve and champion the adoption of Platinum within FCR.
Own and develop FCR’s product and propositions’ internal methods of working.

Portfolio Planning

Produce and maintain an aggregated view of all activities across the Product Lifecycle
Own the end-to-end process for supporting major PLM programs, including ensuring adherence to agreed timelines and actions across multiple functions and stakeholders.
Assist in the generation of the rolling 18 month product portfolio road map.
Support the monthly Commercial Review process with Sales Specialist with product portfolio updates.

Direct Channel Alignment Programs

Own and evolve the communications and planning for ensuring that the sales channel is ready to execute against product launches, migrations and sunset activities.
Working closely with Sales Ops and Product Marketing drive the successful delivery of all actions supporting product launches, migration and sunset activities into the sales channel.
Work with and coordinate all actions into the Client Services and Sales Ops functions in order that product launches, migrations and sunset activities are successful.
Provide an escalation point for all issues and feedback on launch activities.

Qualifications

Minimum Qualifications

Associates or Bachelors degree preferred.
Solid professional experience in a solutions or technical sales capacity.
An equivalent combination of education and professional experience sufficient to successfully perform the essential functions of the job.
Knowledge and Skills
Successful candidate should have the following:
Proven track record in solutions sales, alliance management or consultative technical support.
High degree of technical knowledge and experience around data and SaaS solutions.
Analytical capacity to conduct business planning as well as project management experience to run effective programmes of work.
Prior experience or knowledge of financial services compliance and or BSA/AML/CFT systems, data, or processes is a distinct advantage.
Professional communication skills (verbal and written) a must.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Thomson Reuters reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Product Management
Primary Location: London, GB
Other Locations:
Organization: F&R GRC Fin Crime & Reg Risk
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time

Elektron Managed Services Product Specialist Job (London, GB)

Mon, 29 Apr 2013 00:00:00 GMT

Title:Elektron Managed Services Product Specialist
ID:PRO00009137

Description

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Position overview

Elektron Managed Services (previously Elektron Hosting) is a hosted and fully managed Thomson Reuters service which delivers solutions for wide range of client requirements. Such services as Hosted Feeds (consolidated and Direct), News Analytics, Machine Readable news, FX Matching colocation, Managed TREP, TRDA, Portware and other are available at 13 Elektron Managed Services datacentres across the world and the list of services and locations growing rapidly.
Reporting to the Elektron Managed Services Product Management team, this role supports rapid expansion of Elektron Managed Services and helps maintain its’ growth in all areas.

The candidate will be responsible for managing Elektron Managed Services product lifecycle (multiple services available in it) with particular emphasis on managing vendor pricing and TR pricing to clients as well as be responsible for managing vendor orders for specific client deals. It will require close interaction with business, service, release and architecture teams inside Elektron Managed Services organisation as well as other TR teams involved in delivering the service to the client and external vendors such as Savvis and CJC.

Responsibilities
- Develop a detailed understanding of Elektron Managed Services and hosting/managed services in general.
- Interaction with 3rd party organisations (primarily Savvis and CJC) - define and agree role of 3rd party in delivery chain, admin processes, commercial discussions. Maintain day-to-day commercial relationship with 3rd party.
- Interface with the commercial policy groups on pricing updates, PLI set up, etc (not new commercials negotiation)
- Update multiple sources of pricing information for EMS champions, sales specialist and other teams involved in pricing of EMS proposition
- Provide commercial negotiations support for special deals
- Review, approve and process client specific orders and cancellations with Savvis and CJC (part of the client on-boarding process)
- Train Elektron Managed Services Champions on new or updated pricing
- Work closely with TR sourcing to insure best pricing is obtained from Savvis
- Analyse current clients from billing, costs, time of delivery, services prospective and present findings to EMS Management
- Analyse billing items and costs for all core infrastructures deployed, work with vendors on any abnormalities
- Collect feedback and requirements from all members of EMS team and wider TR organisation in respect to pricing and documentation, propose solutions and actions to address
- Support Product Management team day-to-day activities as required.
- Assists with the recommendations to business or Regional Product Managers, development and documentation of analytical results, and with the presentation of these elements to internal and external team.
- Supports other team members with analytic activities

Qualifications

Required skills and experience
- Product management experience
- Knowledge of the market data industry, ideally from working for a financial services, market data or hosting company
- Proficiency in Excel, Power Point and Access
- Proven ability to communicate at all levels and work effectively with business, service and technology stakeholders
- Demonstrable ability to build key relationships across business divisions and product delivery groups
- Drive, initiative, structured thinking, problem solving and decision making and the ability to work unsupervised
- Organization, verbal and written communication skills – both verbal and written (English).
- Team player, able to work under pressure and within global virtual team

Desired skills and experience
- Previous experience managing vendor relationships
- Previous knowledge of data centre and/or network operations optional
- Detailed understanding of real time market data feeds, Platform (i.e. TREP) and associated services
- Experience creating complete detailed plans for complex projects
- Pre-Sales experience
- Marketing experience

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Product Management
Primary Location: London, GB
Other Locations:
Organization: F&R Trading Elektron Feeds
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Facilities Coordinator Job (Heredia, CR)

Mon, 29 Apr 2013 00:00:00 GMT

Title:Facilities Coordinator
ID:REA00000049

Description

Coordinates aspects of Real Estate and Facility Management programs or function ensuring best practices and standards are utilized within the facility. Manages specific aspect(s)/function(s) of one facility with the eventual responsibility for direct supervision of employees and vendor contacts.
- Accountable for customer satisfaction within facility.
- Allocates resources and prioritizes tasks.
- May be responsible to build, develop and lead a highly effective and motivated work force with

clearly defined mission and aligned objectives.
- Ensures documentation, and appropriate manuals, processes and procedures are updated regularly in accordance with Facilities Standards.
- Contributes to ongoing refinement and development of operational requirements and standards.
- Contributes to selected key projects / activities and provide management bandwidth within the

organization.
- This position coordinates all facility management activities for a Thomson Reuters location.
- Responsibilities include, but are not limited to, coordination and implementation of administrative & maintenance services, moves & changes, facilities site purchasing, security, health & safety,

janitorial, and repair and upkeep of the physical facilities.
- Has managerial knowledge of department and basic supervisory knowledge and skills.
- May lead a small team.
- Approves overtime and other compensation related matters.

Qualifications
- Bachelor Degree preferred in relevant field or equivalent experience.
- CFIA membership (preferable)
- 1 year leading Facilities operations or performing similar positions (preferable).
- Problem solving and conflict resolution.
- Has managerial knowledge of department and basic supervisory knowledge and skills.
- Excellent verbal, written and organizational skills, detail and customer service orientation.
- Microsoft office intermediate proficiency.
- Proven ability to make sound judgments and resolve routine and non-routine issues.
- Proven strong verbal and written communication, interpersonal and organizational skills.
- Proven ability to meet deadlines.
- Ability to handle a large number of incoming requests and prioritize as appropriate.
- Knowledge and experience working with vendors and contractors.
- Ability to work in a team based environment with other facilities and Thomson Reuters employees.
- Support the guidelines of the Real Estate & facilities organization.

Job: Real Estate
Primary Location: Heredia, CR
Other Locations:
Organization: Omgeo International
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel:

Digital Project Manager Job (New York City, NY, US)

Wed, 15 May 2013 00:00:00 GMT

Title:Digital Project Manager
ID:PRO00009191

Description

Thomson Reuters is seeking qualified candidates for a Digital Project Manager opportunity based in Midtown Manhattan. The Digital Project Manager will work with business stakeholders, production teams, and vendors to manage, facilitate, and report on digital projects throughout the project lifecycle. Projects include but are not limited to website production and development, business intelligence report generation, and ongoing analytics projects and processes.

This role will be responsible for creating and managing project plans, budgets, and schedules, managing those plans though effective communications with stakeholders and team members and report on the status of projects under his or her purview in both a structured and ad hoc basis.

The ideal candidate personifies open communication and transparency with all team members while tapping their previous experience to identify possible workflow issues, schedule concerns, and resource allocation/budget management strategies.

Responsibilities
- Facilitate communication and task documentation between project teams, product management and business stakeholders
- Create, manage, and facilitate the ongoing utilization of project plans, schedules, and budgets
- Document and track all changes in project parameters
- Collaborate with product owners to create documentation related to scope and schedule
- Collaborate with the business analyst to ensure all project requirements and objectives are properly documented and followed
- Collaborate with other project managers in other departments to coordinate team collaboration across departments
- Work with vendors to ensure requirements are communicated and followed including collaborating with vendor project managers to report project status and budget as necessary
Knowledge and Skills Required
- Proficiency with MS Project, Excel, Visio/Omnigraffle/Lucidchart, and/or other common project and business communication software
- Profoundly excellent communication and task management skills
- Ability to adapt to shifting priorities, demands, and timelines by utilizing problem-solving skills
- Strong attention to detail
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Education & Experience
- A minimum of 4 to 6 years related work experience managing digital projects and processes. Experience with analytics and/or Big Data projects a plus
- Proven ability to develop and maintain strong professional relationships with customers, colleagues, and vendors
- Experience working with distributed international teams by accounting for and effectively managing varying schedules and time zones
- Experience with various development and project management methodologies (e.g. lean, waterfall, agile, etc)
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).

Job: Project Management
Primary Location: New York City, NY, US
Other Locations:
Organization: Communications
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time

Project Specialist – Payroll Admin Job (Manila, PH)

Thu, 09 May 2013 00:00:00 GMT

Title:Project Specialist – Payroll Admin
ID:ACC00006648

Description

To assist the payroll team in performing the end to end Payroll duties and provide a quality service to our customers and partner groups including Employees,Outsourced vendor, Local Authorities, Finance and HR.

To support the payroll team lead and specialists on administrative duties and handling 1st level queries from employees relating to payroll processing.

Essential Day-to-Day Responsibilities:

Support the payroll team (Payroll team lead and specialists) to manage responsibility for the provision of all payroll process specific services and deliverables (for Philippines and any other countries assigned) covering the following aspects

o Collating HR input data and preparing payroll input data

o Data validation and coordination with HR & Department managers for getting the required clarification.

o Verification of payroll data with outsourced vendor .

o Support payroll specialist / team lead in maintain SOX compliant practices to reduce risk to business.

o Assist in the review of monthly payroll accounting entries and accounts reconciliation

o To deliver high quality payroll data and pay always in time.

o Attend to employee queries

o Participate in payroll related projects

o Perform ad hoc activities related to payroll.

o Other Administrative duties assigned by the Team Lead / Manager.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications
- Diploma / Degree holder (preferred with experience in payroll or finance related functions)
- Problem solving, decision making and analytical skills.
- Good written and verbal communication skills
- Proven ability to form good customer relationships, an understanding of customer focus and service delivery.
- Ability to deliver results in a fast-paced environment
- Drive & self motivation with the ability to work independently

Desired skills:
- Knowledge of Philippines payroll, statutory and compliance regulations
- K
nowledge of SOX control measures
- Experience in payroll vendor management
- Knowledge of payroll accounting
- Knowledge of SAP Financial applications would be an advantage.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Accounting & Finance
Primary Location: Manila, PH
Other Locations:
Organization: BusopsSvcs-MfgFin/Rylts/Pyrll
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel:

Shift Operations Manager Job (Bangalore, IN)

Thu, 09 May 2013 00:00:00 GMT

Title:Shift Operations Manager
ID:TEC00028309

Description

Position Summary:

Project Summary and Position Overview: DCO Level 1 (GCS) is a Global Network/Platform support team which looks after the ex Markets Global network and platform systems.The team monitors (eyes on glass monitoring & initial triage) and support (First Line production support) Thomson Reuters production systems and services globally to meet or exceed agreed service levels on a 24x7x365 basis. The role is based out of Bangalore and supporting the services globally.

Essential Responsibilities

- Adhere to Design standards and implement solutions as per the project timelines
- Interact with functional team members as part of the agile scrums.
- Interact with
Development Lead / Manager
- Keep team leads updated on status
- Timely solution
- Should be proactive and come up with intelligent, Long term, stable solutions

Shift supervisor manages resources and works with a team that monitors and manage the delivery Thomson Reuters Global network and platform systems to meet or exceed agreed service levels on a 24x7 basis.

Provision of day-to-day management of shift operations staff ensuring that the appropriate level of resources and skills are present for each shift and to ensure financial performance, resource optimization and consistent service coverage, ensuring overall SLAs are met. Management and development of staff.(TBD)

* This job requires to work in 24x7 shift.(atleast 2 weeks a month)

General Management:
- Management and development of staff
- Create an environment to attract and retain appropriate talent
- Resource management for goals and objectives
- Performance management & reviews (Rewards/Benefits/Recognition)
- Recruitment and induction
- Training and development (Personal and Career)
- Employee engagement & team climate
- Management escalations & reporting

Incident Management:
- Incident analysis & definition with IM tool and process compliance
- Increasing the FPOC with WI for incident fix
- Ensuring meeting the MTTR with WI for service restoration
- Managing routine maintenance (system switch, manual backup etc)
- Managing 1st line troubleshooting (beyond WI) & fault detection
- Managing referrals to vendors for smart hands, incident handling onsite (SLA Response/Fix)
- Managing referrals to 2nd line with incident analysis & definition
- Participating in the major incident management process (ICC) and representing DCO on IRT
- Service issues escalation to management
- Escalate in timely manner to avoid incident ticket SLA breaches
- Post incident review for SIP and MOW

Monitoring & Control:
- SDN Processing & GSF Entry
- Managing events monitoring (Minor and Information) for proactive incident handling
- Managing service health checks (Manual) execution
- Managing scheduled jobs review (Backup, Housekeeping etc)

Risk & Control:
- ISO 27001, ISO 9001, ISO 20000 Certifications - Compliance for 1st line Responsibilities

Service Management:
- Deliver to meet metrics for process and service expectations set and agreed
- Practice and comply to all ITIL processes with tools
- Participate to define and understand SLA/OLA for all interfaces in the chain including internal and external parties
- Log time and efforts into resource management tool (Clarity)

This role is to be performed on a
24*7 basis .

Qualifications

Required
Skills:

Experience: 5 years IT experience (with 3 to 5 years experience with Service Desk, ITIL Process, Project and People

Management)
- Excellent written and verbal communication skills
- Excellent leadership skills and assertiveness
- Technical Management expertise for planning & administration and Technical staff to provide first line support services for production environment in data center operations
- Service Support experience using ITIL processes such as Incident, Problem, Change and Release
- Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through innovation, process and procedure, and
adopting and adapting ideas and practices from elsewhere
- Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems. Ability to work in shift and flexible schedule
- Ability to motivate staff, excellent team skills with ability to listen and contribute to discussions and meetings
- Logical & systematic approach to problem solving requirements
- Writing Skills for Documentation, Building & Maintaining Relationships, Problem Solving and Decision ownership for customer satisfaction through levels of support, planning and organization & working well with Virtual Team are the required key soft skills
- Virtual Team Management Skills
- Relationship Management for services and vendors interface* Ability to effectively communicate complex technical issues from both a management and service angle.

* Ability to coordinate and manage tasks for various projects to insure that all elements of work meet the quality standards, defined scope, and costs.

* Ability to work with personnel at all levels, DC Strategy organizations, and Vendor / Contract organizations to drive SLA commitments.

* Ability to create an excellent team climate to drive performance & standards to meet and exceed the operational metrics defined.

* Ability to work in shifts

Desired Skills :
- ITIL knowledge
- Windows or UNIX hands on experience and basic knowledge
- Networking hands on experience and basic knowledge
- Expert in on of the technology pillar (Storage, Windows, Unix, Networking, Virtual infrastructure, Management systems) and basic knowledge on two or more remaining pillars
- Thorough IT management skills for services / operations with Data Center experience
Certification and Education
- ITIL Foundation
- CCNA
- MCSE/ MCSA

Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations

Job: Technology Operations
Primary Location: Bangalore, IN
Other Locations:
Organization: Tech - Data Center Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Director Mobile Platform Strategy Job (New York City, NY, US)

Thu, 25 Apr 2013 03:00:00 GMT

Title:Director Mobile Platform Strategy
ID:PRO00008995

Description

Director Mobile Platform Strategy

The Director of Mobile Platform Strategy reports to the VP of Global Platforms and Strategic Customers of Thomson Reuters Tax & Accounting, and is responsible for the strategy, sourcing, and deployment of the mobile solutions required by the company. This position will be tasked with creating signature mobile product examples, demonstrating innovation and the whole of Thomson Reuters information capabilities.

MAJOR AREAS OF ACCOUNTABILITY

Strategic Direction and Leadership
- Creates the long term mobile platform strategy across messaging, mobile web, mobile applications, mobile video, and analytics. This includes solutions and vendor management across messaging, mobile web, mobile applications, mobile video, and analytics
- Illustrates vision and key phases of mobile product releases and deliverables on roadmap.
- Partners with Segments and Editorial Operations in identifying mobile opportunities
- Partners with Technology to determine best way to deliver complete solution to market opportunities (buy, build or partner).
- Sets, monitors and analyzes financial, customer adoption/usage for product performance; makes decision based on results
- Describes product by ability to solve market problems. Creates internal positioning documents that will guide external messages. Serves as internal expert and go-to person on product.
- Manages feature pipeline; articulates and prioritizes personas and their problems (stories) so appropriate features can be built; provides product requirements.
- Plays role of 'business owner’, business community, product owner and/or subject matter expert on product development projects.
- Monitors key dates and deliverables in product delivery.
- Collaborates with Marketing to ensure marketing plan for attracting new customers is aligned with product benefits and buyer personas.
- Ensures all departments are prepared for new product releases and all items are completed for external launch.
- Ensures mobile product documentation is current.
- Designs and delivers product training programs to ensure Customer Service understands how to use product and Marketing understands how to promote product.
- Establishes and sustains interactive relationships with external vendors and contacts to result in favorable networks to support the current and future goals of the organization and to benchmark practices/results to maximize organizational effectiveness.
- Provides fiscal support for the department by providing input for the departmental budget and manages within budget parameters to ensure financial benchmarks are met and proactive course correction is taken when necessary.
Business Partnership and Relationships
- Builds strong relationships with vendor/partners through phone, written, and in-person communications.
- This role will also clearly articulate the benefits of platforms internally to the business units and is expected to have at least a monthly recurring review session with the business unit leads.
- The role will be a strong advocate of the platform strategy and must be able to provide accurate technical information to the business units.
Team Leadership
- Will have a dotted line leadership role with technology leads across the organization
TRAVEL
- Travel as required to meet with global team and key stakeholders located across the world

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

PREVIOUS EXPERIENCE, KNOWLEDGE AND SKILLS
- 7+ years of experience in product management, product marketing or position of similar responsibilities; 1 – 2 years of which was focused on Mobile products. Strong understanding of the mobile industry at a global level is required.
- Must have the ability to influence vendor/partners and their roadmaps to ensure strategic needs of the Company are met in both short and long term.
- Experience managing mobile software resources and understand the challenges in developing across multiple platforms.
- Excellent strategic communication skills including the ability to build relationships and effectively communicate and influence across all management and organizational levels both internally and externally.
- Demonstrated leadership of cross-functional teams with the ability to work with individuals at all levels of the organization.
- Work effectively in a global, virtual and matrixed environment.
Education
- BSEE/BSc degree highly desired or appropriate experience level.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Product Management
Primary Location: New York City, NY, US
Other Locations:
Organization: Tax&Acctg Knowledge Solutions
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel:

HR Manager (HRBP) Job (Beijing, CN)

Fri, 26 Apr 2013 03:00:00 GMT

Title:HR Manager (HRBP)
ID:HUM00001958

Description

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Role Purpose
?

Partner with MD of Legal and people managers to provide HR support and assist them in achieving core business goals.

Key Accountabilities/Responsibilities
?

•Consult with, advice and assist managers in achieving business goals through appropriate HR interventions e.g. change initiatives, people decisions, talent management and development, reward optimization, workforce planning, business diagnostics, productivity analyses, HR information and analysis, retention and engagement, employee communication, and HR programs and services;
•Address and resolve employee relations concern in a timely and responsive manner with line managers;
•Support end to end process of the recruitment cycle which includes using creative sourcing strategies to build appropriate pipeline to meet business hiring goals;
•Manage the on boarding of new hires including ensuring hiring manager has completed checklist requirements, introducing company policies and conducting orientation to new hires;
•Work closely with 3rd party vendor to ensure HR documents are submitted timely during hiring/ termination of employees and during annual submission of wages for computation of social insurance/housing fund. Liaise with vendor to manage immigration visa processing as required;
•Work closely with HR service staff to ensure HR transactions are processed timely and accurately;
•Perform other duties and responsibilities as required;

Qualifications

- Bachelor degree of Arts or Science in Human Resources, Industrial Relations, Psychology, Business Administration or related field required;
- At least 8 years HR and/or OD experience in generalist, business partner and/or management roles;
- Preference for experience in all HR functional areas, a strong emphasis in organizational effectiveness and leadership development, and experience working in an HR role with a shared service delivery;
- Experience of working on cross-business or cross-functional projects and working in a matrix environment;
- Good English in both writing and speaking;
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Human Resources
Primary Location: Beijing, CN
Other Locations:
Organization: GGO China-Executive
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

EMEA CPS Storage Support Lead Job (London, GB)

Wed, 01 May 2013 03:00:00 GMT

Title:EMEA CPS Storage Support Lead
ID:TEC00027099

Description

Overview of role
EMEA CPS Storage Support Lead - Leading a team of support engineers responsible for Storage and Backup functions across DCO. This is a team lead position with direct line management responsibilities for a team of 5+ Storage engineers providing Global support services for Production Infrastructure. The supported infrastructure consists of multi vendor SAN, Network attached storage and various backup capabilities across a variety of platforms and operating systems. Candidates will need to be able to demonstrate customer focus, leadership skills, experience working in a global support organisation, and excellent written / spoken communication skills.

Essential responsibilities
Accountable for the management and support of the Storage and Backup function within DCO. Line Management responsibilities for 5+ engineers, including one-to-one's, people development, team reviews, performance management and recruitment. Ensuring the team fully understand their role and responsibilities within the Support function and adhere to the standard processes and procedures within Thomson Reuters including ITIL Service Management framework. Incident managment, focusing on our customers, ensuring issues are managed and resolved in a timely and consistent manner. Primary point of contact for escalations and service related issues. Ensuring that the team have the relevant skillset to deliver quality service to our customers. Driving best practices to deliver consistency and standardisation. Measuring and improving the customer experience with the strategic intent of improving service. Help to drive and implement the vision and strategy for DCO. Help to identify and drive efficiencies, process / procedural enhancements, and automation as part of continuous service improvement.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required skills

5+ years experience working as a Team Lead or Manager in a Global support organisation.
Strong Incident management skills, capable of leading large scale recovery efforts and managing major incidents.
5+ years experience of technical support, working in a similar environment with a variety of multi vendor infrastructure / technology capabilties.
Excellent oral and written communication skills.
Good understanding / prior experience working with and supporting large scale (Enterprise) Storage and Backup environmentsAt Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

Desireable skills
Familiarity / Experience in support roles encorporating other technologies such as Networks, Platforms (Wintel / Unix) etc.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Operations
Primary Location: London, GB
Other Locations:
Organization: Tech - Data Center Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Manager, Talent & Development Job (New York City, NY, US)

Wed, 15 May 2013 00:00:00 GMT

Title:Manager, Talent & Development
ID:HUM00002026

Description

Thomson Reuters is seeking qualified candidates for a Talent & Development Manager opportunity based in our midtown Manhattan office. This exciting opportunity has arisen for a Learning & Development Manager to play an important role in the L&D team in helping drive the Leadership and Management agenda forward in order to deliver key business results.

This is a key role which will help shape the implementation of the L&D Management and Leadership agenda at a Global level through exceptional project management, operational support, customer service, flawless execution, and a continuous process improvement mentality.

Responsibilities:

Program Management
-Lead project management for large scale (approx 10k+) global programs being responsible for developing and executing project charters including planning, development and tracking of schedule and budget, co-ordinating resources across functions and locations to ensure quality delivery, supporting the marketing and communication plans, monitoring, evaluation and reporting around all aspect of this complex project.

L&D Logistics and Operational Support
-Lead a small global team and develop a global network to:
- Manage instructor led delivery and logistics successfully, coordinating course enrolment, course scheduling, venues, preparing course materials, equipment, facilities etc.
- Maintain a positive relationship with training partners, keeping up to date contracts, timely payment of invoices and adherence to cancellation policies.
- Manage course information, ensuring that L&D courses are up-to-date and accurate in the LMS.
- Coordinate events and undertake administration duties for L&D Directors and VPs.
Coordinate the Creation of L&D materials
-Work with external vendors and L&D Directors and VPs to:
- Create and/or manage the creation and testing of e-learning and all new L&D media designed to meet learning objectives.
- Create and/or manage the creation of training materials for instructor-led sessions and supporting toolkits designed to meet learning objectives.

L&D Research, Metrics and Analysis
-Support L&D Directors and VPs in conducting internal and external research which supports the development of L&D interventions.
- Utilize external and internal (qualitative and quantatitive) data to analyze and measure the business impact of learning solutions. Provide analysis and recommendations to the leadership team.
- Additional ad-hoc high value research and analysis.
Team Leader:
-Manage operational delivery of Talent associate and oversee support being delivered for the L&D Leadership.
- Provide career development and performance guidance to less experienced Associates in order to develop sustainable high performance.Scope and Impact
- Manage project and program based budget to ensure that the ROI is fully realized.
- Manage colleagues dedicated to projects and programs under the responsibility of this role.
- Support other team members to promote their performance and develop to their full capability.
- Represent the Learning & Development function and build its reputation for quality deliverables with other colleagues.

Relationships: Internal/External
-Internal relationship building within the HR community, business segment and functional leaders, key stakeholders and the Talent & Development team
- External relationship building with vendors and consultants

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Skills and requirements:
- Strong project management skills; adept in creating and executing project plans and managing successful project execution across businesses, geographies and disciplines
- People management skills; team building and leadership skills to achieve high performance from team
- Superior collaboration and communication skills; ability to build relationships with and consult at all levels within an organization
- Experience in Learning and Development or related area with broader HR knowledge preferable
- Demonstrated ability to deliver results exceeding expectations with clients and key stakeholders
- Customer and business acumen; demonstrated stakeholder management skills
- Must have strong organization and time management skills and able to manage multiple projects simultaneously
- Must be willing to further develop L&D expertise in conjunction with maintaining all project management related duties
- Strong customer service bias to effectively respond to user / client enquiries and resolve any issues
- Excellent communication skills (both written and verbal)
- Ability to use good judgement in making decisions
- Ability to interface with all levels of the organization
- Proficient in the use of PowerPoint, Excel and Word
Certification/Education
-BA/BS/ Masters in Business Administration or Human Resources or related L&D experience. Project management certification/ experience required.

Professional Experience
- Managing global projects within matrix environment
- Managing high profile programs with exposure to senior stakeholders
- Creating a global network and developing others in a team environment in order to successfully execute large scale projects
- Developing communications, including creating email flyers, PowerPoint presentations etc.
Behavioral Competencies
- Manager, Projects
- Manager, Learning & Development
- Associate, Projects
- Team CoordinatorAt Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).

Job: Human Resources
Primary Location: New York City, NY, US
Other Locations:
Organization: People - Talent & Development
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time

Manager Job (Andhra Pradesh, IN)

Tue, 23 Apr 2013 02:59:00 GMT

Title:Manager
ID:PUB00004084

Description

Manage functional area or operation that supports the Editorial Operations organization. Provide functional expertise or product leadership Editorial and Industry-wide including publishing strategy, and general business aspects of products and product lines (financials, schedules, etc.) to ensure alignment and support of department and organization objectives. Manage individual and team performance to ensure alignment and support of department and organization strategy and initiatives. Manage and lead a Content Operations team, including assistant manager, team leads, as well as editorial and production staff. Full management of team’s budget.
The Editorial Operations Manager will play an integral role in the deployment of Editorial Operations business process strategy managing expectations of colleagues and customers and ensuring high standards of delivery of service.

Essential day to day acitivities:
Operations
? Plan and direct work activities to meet product targets and customer specifications.
? Ensure adherence to production, quality standards and cost schedules.
? Utilize and leverage people, systems, processes, and resources to meet workflow requirements and optimize efficiency.
? Perform production duties to support team in meeting schedules/critical deadlines.
? Budget oversight and accountability for assigned products or functions.
2. Team Leadership
? Act as a positive role model emulating the organization’s values and vision.
? Ensures the effective transfer of job / process knowledge by training staff on processes, procedures and systems, and working with colleagues across Editorial Operations.
? Effectively manage employee performance including ongoing coaching, development and performance evaluations. Conduct regular meetings with team members to discuss and review performance and career development.
? Address and resolve employee issues.
? Identify and develop talent within the organization by providing development plans and growth opportunities. Optimize team talent through coaching and mentoring.
? Drive hiring process – screening, interviewing, and selection.
3. Project Management/Process Improvement
? Champion continuous process improvement mindset.
? Implement and drive process improvement initiatives/efforts at the Team or functional level.
? Seek out, share, and implement best practices.
? Develop project plans and lead cross-functional and/or cross-site project teams to achieve stated outcomes.
? Drive complex problem solving, the application of new systems, and product development.
4. Communication
? Effectively communicate across all levels of the organization (superiors, direct reports, colleagues and customers).
? Establish and maintain ongoing relationships with colleagues and customers to effectively meet and exceed expectations.
? Competently and professionally represent the Team and/or Content Center in meetings and activities.

Financial Responsibility
? Understands the financial drivers for their area/level of responsibility and manages budget for functional area.

Responsibility for Work of Others:
? Teams range from 40 – 100 staff members. Manager: 40 – 60 employees. Sr. Manager: 60+ employees.

Required Skills:

Knowledge and Skills:
? 2-3+ years of experience as a assistant manager in a LPO and 8+ years of (Management, operations and Litigation) experience.
0r
? 5+ years of management experience in LPO and 8+ years of (Management, operations and Litigation) experience.
? Strong leadership and people management skills.
? Strong oral and written communication skills.
? Excellent analytical problem solving and organizational skills.
? Expansive knowledge of products, processes, systems, and best practices.
? Strong business knowledge.
? Demonstrated excellent written and verbal English and communication skills, including composition, grammar, vocabulary, spelling and punctuation. The ability to communicate effectively on an individual and organizational level, including communications to senior executives and external partners and vendors.
? Strong learning agility. Able to learn quickly and apply knowledge to increasingly complex and changing work.
? Demonstrated project management skills.
? Works well in a team environment with the ability to lead cross-functional teams.
? Proven ability to establish credibility to build relationships with, and influence all levels within an organization and across different operating units
? Proven ability in managing and driving results with complex and time sensitive project management and competing for limited resources.
? Experience in working within a fast-paced, complex and dynamic corporate environment.
? Strong facilitation skills: ability to present data in a variety of different formats (chart/graphs etc) as well as to addressing a wide range of audiences, including leadership.
? Ability to work effectively with organization members at all levels, including executive leaders, other organizations, and virtual and off-site teams/vendors or sourcing partners.
? Some travel will be required.
Financial Responsibility:
? Understands the financial drivers for their area/level of responsibility and manages budget for functional area.

Responsibility for Work of Others:
? Teams range from 40 – 100 staff members. Manager: 40 – 60 employees. Sr. Manager: 60+ employees

Desired skills
Litigation Experience, Head Noting Experience

Qualifications

University/College Legal degree

Job: Publishing/Editorial
Primary Location: Andhra Pradesh, IN
Other Locations:
Organization: GGO Legal Content - Hyderabad
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel:

Technical Engineer // IT Customer Support Job (Distrito Federal, MX)

Sat, 18 May 2013 05:31:00 GMT

Title:Technical Engineer // IT Customer Support
ID:TEC00026433

Description

Operates a company's internal data communications systems, including LANs and/or WANs. Plans, designs and implements networked systems, including configurations, supporting/troubleshooting network problems and coordinating with vendors for installation of such items as routers, bridges, concentrators and switches. Works on project implementation. Provides training and assists with proposal writing. Conducts project planning, cost analysis and vendor comparisons. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, Web-enabled solutions.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

REQUIREMENTS: Uses professional concepts; applies company policies and procedures to resolve a variety of issues. *

JOB COMPLEXITY: Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Has internal and some external contacts. * SUPERVISION: Normally receives general instructions on routine work, detailed instructions on new projects or assignments

EXPERIENCE: Typically requires a minimum of 2 years of related experience.
in companies: Oracle,Cisco,SAP,EDS,HP,IBM.

Desirable to be certified in PMI.

Experience managing regional proyects.

Detail Oriented ,Working under presure.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Operations
Primary Location: Distrito Federal, MX
Other Locations:
Organization: GGO LatAm-Northern Unit
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job
Travel: