http://jobs.thomsonreuters.com/feeds/timely-service-delivery-jobs/ Custom RSS Feed for timely-service-delivery-jobs Tue, 21 May 2013 03:11:35 GMT en-us /sites/thomson-reuters/images/logo.jpg http://jobs.thomsonreuters.com/feeds/timely-service-delivery-jobs/ 720 Title:Director Global Services
ID:PRO00008611

Description

Primary Objective(s)

The Director, Global Services is responsible for the consulting arm of Thomson Reuters Elite’s Global Services organization that delivers the firm’s flagship ERP application, 3E, as well as the firm’s legacy ERP application, Enterprise. This role is responsible for all aspects of service delivery that include project management and application consulting, strategy and business analysis.

Elite, a Thomson Reuters business, is the leading provider of marketing and business development IT solutions for law firms and other professional services organizations. We combine industry expertise with innovative technology to deliver a comprehensive set of solutions including Web communications, relationship and contact management, market analytics, experience management, proposal generation and SharePoint-powered solutions. Today, more than 300 organizations worldwide, including NLJ 250, AmLaw 100 and Global 50 law firms, trust Elite solutions to provide the tools they need to succeed.



Key Responsibilities
- Provide both strategic leadership and tactical oversight for the project management team and the application consultant team to ensure setting standards, best practices and overall objectives for each team to ensure consistent and world class delivery and consulting services
- Partners with the Regional Director team to resolve any staffing, resourcing, delivery or consulting issues and to ensure the Regional Director team has both sales and delivery support
- Partners with the Senior Director, Global Services to ensure billable utilization targets are set, communicated and tracked to ensure maximum profitability for the firm
- Oversees Team Leads and Team Managers for both the Project Management/PMO and Application Consulting teams to ensure objectives are set/achieved that are consistent with attaining the firm’s long term goals, that proper metrics are established, communicated and managed to, and generally provides strategic direction to ensure that Team Leads and Team Managers are providing proper guidance and support, such that their teams return maximum value to clients and maximum profitability to the firm
- Works with Regional Directors and with the Senior Director, Global Services to resolve any client or project-based issues in a timely fashion
- Works with Global Operations, Recruiting and HR to ensure proper staffing is available, trained and deployed to ensure consistent service delivery with minimal bench-time
- Ensures that the Global Services PMO establishes reasonable, flexible standards and best practices, provides a variety of useful and flexible templates and tools, and ensures a regular schedule of project audits is performed, ensuring that any identified issues are addressed and corresponding ‘lessons learned’ are captures, communicated and addressed
- Effectively manages multiple global teams of project managers and consultants, almost all of whom work remotely (either from home and/or from client sites)
- Drives cultural and process changes, including M&A implementation from an organizational perspective, to ensure the firm remains agile and responsive to changing business needs as well as absorbing acquired companies, with minimal impact to business operations and staff retention
- Serves as ‘right hand’ to the Senior Director, Global Services, providing feedback, counsel, back-up and strong support

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Qualifications, Experience, Knowledge and skills
- Five to ten years in Service Delivery, preferably in information technology or enterprise project delivery and implementation
- Proven abilities/background in either external or internal service delivery, with a focus on multi-million dollar enterprise system or project delivery
- Highly effective communication skills (written/oral, formal/informal), including the ability to think quickly on one’s feet, to communicate with all levels of the firm and the client’s firm (from front line associates to C-level), and strong negotiating and issue resolution skills
- Detail-oriented with an understanding of project financials, metrics-driven performance measurement, utilization and resource tracking, and strategic planning
- Ability to communicate difficult messages when needed, both internally and externally, with an eye on long-term strategic objectives, both with key clients and with the firm overall
- Ability to manage remote employees in a variety of global locations, being mindful of cultural differences and communication styles
- Exceptional grace under pressure, the ability to focus on long-term strategic objectives and to find opportunities in tactical issues to drive strategic change, without sacrificing either in the process

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2013 fiscal year (October 1, 2012-September 30, 2013).

Job: Professional & Consulting Services
Primary Location: Culver City, CA, US
Other Locations:
Organization: L LLF Elite
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 25 % of the Time
]]>Fri, 17 May 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/Culver-City-Director-Global-Services-Job-CA-90230/2378280/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Culver-City-Director-Global-Services-Job-CA-90230/2378280/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Service Delivery Manager
ID:TEC00024455

Description

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

A growing global company is seeking a talented and motivated Service Delivery Manager to join the Internal Technology Service Team. This is an exciting opportunity to be a part of the team that is accountable for the ITS services delivered to Thomson Reuters end users. The Service Delivery Manager is the face of ITS to the customer and represents the customer to ITS. In this role, you will be managing the key business engagement functions, communicating technology change programs, participate in Incident management & communication as well as contribute to service improvement functions & demand forecasting.


Responsibilities

- Undertake monthly service review calls with the Regional Service Owners
- Run monthly all ITS regional staff calls
- Proactively engage business stakeholders communicating ITS initiatives and collecting feedback
- Communicate business feedback to Global and Regional Service Owners
- Manage escalations from stakeholders through the ITS organization
- Participate in open ICC's representing the business point of view and communicate incident state and progress back to key stakeholders
- Monitor and predict business demand to enable appropriate planning of ITS capacity and costs
- Drive service improvement and Business-as-usual projects by working with various service owners and News Platform Technology team
- Represent the business to approve/reject changes to IT infrastructures in the CAB meeting

Qualifications

Education: BS Degree in business or technology related subject

Required Skills (Manadatory)
- 10 years of industry experience, with a background in management/ technology consulting or operational delivery.
- Experience of business engagement and requirements capture, may have come from a customer services, pre-sales consulting or indeed account management role.
Verbally articulate with excellent literacy and numeracy skills
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Operations
Primary Location: Buenos Aires, AR
Other Locations:
Organization: Tech - IT Services
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Sat, 27 Apr 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/Bartlme-Mitre-Service-Delivery-Manager-Job/2162828/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Bartlme-Mitre-Service-Delivery-Manager-Job/2162828/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Brand Client Service Manager EMEA - MarkMonitor
ID:PRO00009114

Description

MarkMonitor®, the world leader in enterprise brand protection and a Thomson Reuters Intellectual Property & Science business, uses a SaaS delivery model to provide advanced technology and expertise that protects the revenues and reputations of the world's leading brands. In the digital world, brands face new risks due to the web's anonymity, global reach and shifting consumption patterns for digital content, goods and services. Customers choose MarkMonitor for its unique combination of industry-leading expertise, advanced technology and extensive industry relationships to preserve their marketing investments, revenues and customer trust.

Position Summary:

This Account Management role focuses on delivery of MarkMonitor’s online Brand Protection solutions. Supported by proprietary technology and processes, the Brand Client Service Manager (CSM) is responsible for managing outsourced professional and administrative services for specific corporate clients.

We are interested in hearing from motivated individuals looking for a challenging and exciting career in a rapidly developing field. We provide a lively and collaborative environment within a dynamic, fast-paced company.

Job Responsibilities:
- Effectively manage full life-cycle of service engagement
- Create adaptive solutions to address specific client needs
- Manage client expectations and service requirements
- Effectively develop and communicate data-driven recommendations
- Leverage internal and external software tools at expert level
- Work closely with internal team to create monthly deliverables
- Quickly identify and adapt to industry trends and client requirements
- Some travel is required

Qualifications

Minimum Requirements:
- Strong analytical and communication skills
- Must be self-motivated, flexible, and adaptable to client & organizational changes
- Ability to work independently with minimal supervision
- Detail-oriented
- Works well under pressure
- Excellent time/deadline management skills
- Team player – ability to work with colleagues in multiple locations
- Minimum of BA/BS, Masters Degree preferred.

Preferred Job Qualifications:
- Proven experience in Client Service or equivalent experience
- Corporate Client Service and/or Consulting experience a plus
- Background in Account & Project Management desirable
- Knowledge of trademark laws and internet practices is a plus
- Second language skills a plus
Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Professional & Consulting Services
Primary Location: London, GB
Other Locations:
Organization: IP Mark Monitor
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Wed, 24 Apr 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/London-Brand-Client-Service-Manager-EMEA-MarkMonitor-Job/2563759/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/London-Brand-Client-Service-Manager-EMEA-MarkMonitor-Job/2563759/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Capability Manager/ Business Analyst (NY or St. Louis)
ID:PRO00009119

Description

Production of high-quality, timely and relevant news remains critical to Thomson Reuters’ success. Over the last 5 years we have been investing in a new set of world-class production, ingestion and delivery capabilities. These capabilities enhance the efficiency of the process of creating and collecting news across/into the organisation and delivering to our customers.

The candidate will be part of a team who provide capability management and delivery for the Collection and Distribution platforms of Thomson Reuters. The role will require the successful candidate to work effectively with a wide range of internal groups and external suppliers located around the world.

The Capability Manager will justify, define, scope, specify and manage the Collections and Distribution capabilities - aligning development with business requirements and technology strategy. They will be responsible for defining and building the new strategic platform that will underpin Collections and Distribution for all business units of Thomson Reuters.

The candidate will be the ultimate owner of the requirements specification for a strategic platform. It will require a sound understanding of technology and project delivery grounded in the objective of delivering value to the business

Essential Day-to-Day Responsibilities:
- Create and grow relationships with key stakeholders, so as to fully understand their objectives and strategy in order to ensure the capabilities delivered enable them to achieve their goals - both tactical and strategic
- Elicit requirements and specifications from the a broad range of groups - architecture, development, technical operations, business units and other capability teams. Consolidate and distil these requirements into requirement documents, specifications and/or user stories.
- Adopt the role of Product Owner when delivering products using agile methods
- Support development, QA and project groups to ensure project delivery remains on track - effectively communicating the vision and immediate requirements to these groups so they can execute as flawlessly as possible
- Promote the platform capabilities to ensure optimal re-use/adoption across the Thomson Reuters business divisions
- Ultimately own the lifecycle of the capabilities being delivered - from definition through to 'business as usual' operations
- Ensure each investment in the platform is backed with a solid business case, underwritten by stakeholders.
- Continuously look to enhance and mature the capabilities, looking for new business opportunities that the platform can enable
- Develop a culture of continuous improvement in the technology delivery teams and drive efficiencies
- Develop and constantly improve process that support business agility
- Develop and maintain broad knowledge of related functional areas across the business.We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Education:
- Bachelors Degree (or equivalent experience).
- Computer Science or IT related qualifications a bonus.Required Skills and Necessary Experience:
- 5+ years' experience in product/capability management or business/systems analysis roles
- Extensive experience in requirements gathering, analysis and specification
- Extensive experience working on projects from inception to implementation - understanding how formally and informally a capability manager can support all groups and processes in project delivery
- Sound understanding of technology platforms and Agile delivery methodologies
- Proven ability to work with globally distributed teams in direct-reporting and matrix environments
- Proven ability to communicate effectively with senior management, business and technology stakeholder
- Ability to work in a flexible manner, considering the global nature of the role and working with teams across many time zones
- Experience on collaboration platforms like SharePoint, Clarity, JIRA
- Drive, initiative and the ability to work unsupervised
- Good understanding of Thomson Reuters, the market it competes in and its strategic objectives
Desired Skills and Necessary Experience:
- Experience in business analysis, system analysis, product management or project management
- Knowledge of multi-media news production, archiving, search, metadata and delivery
- Knowledge of networks, market data and other low latency business solutions
- Experience delivering fully resilient, distributed technological solutions
- Experience using online collaboration tools such as JIRA, Rally, Clarity
- Certified Product Owner or experience as Product Owner in scrum teams
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).

Do you want to use your passion for technology to help build the knowledge economy? Are you interested in challenging and cutting edge technology projects?

In the Thomson Reuters "Tech Careers" iPad app, our technologists from around the world provide personal insight into projects they’ve worked on. They talk about the ideas, practical problem solving, open dialogue and knowledge sharing - and how the breadth of our business helps their diverse and evolving careers.

Interested in helping build and develop the world's leading source of intelligent information for businesses and professionals? The app also shares our latest technology vacancies globally.

Learn how our technologists help build the knowledge economy.

Download our Tech Careers iPad app

Job: Product Management
Primary Location: New York City, NY, US
Other Locations: Saint Louis,Missouri,United States
Organization: Tech Platform Eng & Ex
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time
]]>Fri, 26 Apr 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/New-York-Capability-Manager-Business-Analyst-%28NY-or-St_-Louis%29-Job-NY-10001/2568886/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/New-York-Capability-Manager-Business-Analyst-%28NY-or-St_-Louis%29-Job-NY-10001/2568886/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Consultant - IP Management Consulting Services
ID:PRO00009063

Description

Intellectual Property is the power that keeps businesses moving forward. The energy provided by this natural, sustainable and highly renewable resource can provide organisations with the greatest competitive advantage—yet only if they have the ability and know-how to manage it for maximum return at every stage of its lifecycle.

Thomson Reuters offers professionals in many fields the tools and services that are needed to align organizations IP strategy with their business strategy, at every stage.

Businesses and law firms at the forefront of intellectual asset management partner with Thomson IP Management Services. From ideation through prosecution and commercialization, Thomson IP Management Services (http://thomsonipmanagement.com/) helps organizations maximize the value of their portfolio, to keep it aligned with their business strategy, and drive global competitiveness. Our solutions — Thomson IP Manager, IP Payments and IP Rules — integrate state-of-the-art portfolio management technology, comprehensive services and a world-class IP rules collection to provide unparalleled support of companies patents, trademarks, licenses and other intellectual assets



Main Purpose of Job:

This is a newly created role for the Consulting team of Thomson IP Management Services. This critical role to the expanding global IP organisation will be responsible for the tactical delivery of Thomson IP Management Services’ projects, from the documentation of client business needs to the testing and delivery of creative and innovative solutions. This position participates in all phases of the project, working with team members to ensure client satisfaction through timely delivery of high quality products and services.

Requiring extensive travel within EMEA this position participates in all phases of the project, working with team members to ensure client satisfaction through timely delivery of high quality products and services.

With a preference for an additional European language and an in-depth understanding of the intellectual property industry, the role holder will support in the delivery of attractive and viable solutions to our customers across the Legal, Pharma and Bluechip sectors.

Responsibilities:
- Leverages IP skills and expertise to gather client requirements and propose tailored solutions.
- Develops process flows and technical design documentation.
- Participates in design reviews with clients and Thomson IP Management Services’ teams to ensure alignment with requirements and validate technical feasibility.
- Leverages standardized methodologies and SDLC to ensure maintainability and consistency across solutions.
- Communicates project status and risks to team leads.
- Designs and delivers client solutions which meet requirements and acceptance criteria.
- Designs and executes testing strategies and quality assurance plans.
- Develops and maintains expertise with Thomson IP Management Services’ products and services.
- Works with technical staff to confirm functional design is feasible and to determine development timeline
- Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
- Interact professionally with senior internal and external personnel.

Qualifications

Skills:
- Two or more years of consulting experience preferred
- Two or more years of Intellectual Property experience required
- Three or more years experience working with IP software applications and solutions preferred
- Proven analytical and quantitative skills.
- Ability to be creative and innovative, proactively identifying opportunities.
- Ability to work on complex problems, demonstrating good judgment in the selection of solutions.
- Ability to work well independently, and as part of a team.
- Demonstrated ability to effectively handle and prioritize multiple, complex projects simultaneously, adapting to changing priorities in a fast-paced service-driven environment.
- Ability to interact with various levels within the organization including senior leadership.
- Strong written, verbal communication and presentation skills.
- Domestic and international travel required (75% or more)


Qualifications



Bachelor's degree in related field preferred or equivalent in education and experience

Languages



Preference for German and/or additional European language with fluency in English

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Job: Professional & Consulting Services
Primary Location: Freiburg, DE
Other Locations: Munich,Germany
Organization: IP Innovation&Asset Mgmt
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 75 % of the Time
]]>Tue, 30 Apr 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Freiburg-Consultant-IP-Management-Consulting-Services-Job/2573762/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Freiburg-Consultant-IP-Management-Consulting-Services-Job/2573762/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:VP, Performance - FindLaw
ID:GEN00000861

Description

The Vice President, Performance, will be responsible for customer value delivery, from providing subject matter expertise and articulating FindLaw’s point of view on digital marketing to providing governance and measurement of digital marketing fulfillment and results delivery. While the primary focus is building on FindLaw’s core digital offering, Performance includes online and offline marketing with new and traditional media. The VP Performance must ensure that our strategies and tactics continue to evolve as technology, Web search and marketing in general, evolve. Working collaboratively with leadership team colleagues, the VP Performance will provide both strategic and tactical leadership to ensure that FindLaw continues to be the leader in integrated marketing solutions for small law firms. The VP of Performance must be capable and comfortable as a thought leader and spokesperson for our point of view on Performance.

The Vice President will serve as a key member of the FindLaw senior leadership team and report to the General Manager. The successful candidate must possess strong fundamental knowledge of customer value delivery in the legal professional marketing space, including SEO, SEM, Social Marketing, Conversion, Lead Gen, video, and more. The ideal candidate must be able to drive for results, while working collaboratively with colleagues and leading cross functional teams while influencing people and implementing process in a non-direct reporting environment.

Division/Group/Role

Legal/FindLaw/VP, Performance



Key Responsibilities
- Provide thought leadership on customer value delivery and performance for FindLaw, leveraging knowledge of digital marketing
- Provide direction and ongoing governance over customer value delivery / performance
- Drive ongoing measurement and analytics of relevant performance data to inform approach
- Communicate value delivery to all stakeholders, internal and external
- Set expectations for performance from FindLaw and educate on performance levers
- Feed measurement data and customer results examples back to business to inform product, marketing and sales
- Support customer facing channels to understand customer goals, set performance expectations, communicate value delivery and adapt approaches as needs evolve
- Provide leadership in customer remediation scenarios
- Be an active contributor on the FindLaw executive team

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Qualifications, Experience, Knowledge and Skills
- Four year degree required; Advanced degree preferred
- Significant business acumen and Web analytics experience
- Proven ability to drive for results
- Thought leadership in digital marketing
- Ability to influence key stakeholders internally and externally
- Demonstrated experience influencing and collaborating across multiple boundaries
- Deep customer knowledge and relationship building skills
- Proven ability to lead cross functional teams, eliciting cooperation and deliverables from those not in your direct line of reporting
- Experience in key elements of value delivery, including SEO, Web Development, Social Media Marketing, Conversion, etc
- Experience in communication of value via performance analytics, web analytics, conversion funnel analysis, etc
- Communicating and managing expectation setting internally, with sales and customers
- Proven ability to create and manage high performing teams

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).

Job: General Operations
Primary Location: Eagan, MN, US
Other Locations: Sunnyvale,California,United States
Organization: L SLF&C FindLaw
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time
]]>Wed, 24 Apr 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Eagan-VP%2C-Performance-FindLaw-Job-MN-55120/2563654/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Eagan-VP%2C-Performance-FindLaw-Job-MN-55120/2563654/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Manager, Research & Consulting Services
ID:PRO00009047

Description

Main Purpose of Job:




The primary role of the Manager, Research & Consulting Center, is to execute research and consulting service projects and to deliver the customers with critical and effective information based on Thomson Reuters’ strong scientific databases and expertise. Research & Consulting Center covers all the customers in the scientific business of Thomson Reuters; e.g. companies and institutes in the academic, government, pharmaceutical, chemical, consumer electronics, automobile and information services. The manager of Research & Consulting Center takes a role of a playing manager of the team, proposing and managing projects by him/herself, working with the customers and partners, and providing strong leadership to the internal and external project members so that the quality, cost, and delivery targets are achieved to satisfy customer needs. The manager and the team members go to the customers to identify their needs and create real customer values. Then, all available information assets such as scientific literatures, intellectual property information, pharmaceutical database, and analytic tools are appropriately selected and integrated to create high quality deliverables.

Key Responsibilities and Duties:
- Identify customer needs and SOW (Statement of Work), manage projects, and produce high quality deliverables.
- Take a playing manager’s role and execute the above responsibilities by him/ herself and with his team members.
- Ensure the level of quality, cost, and delivery schedule of the projects executed by Research & Consulting Center.
- Continuously update the resource allocation plan and execute it without overloading and idling of the resources
- Look for market opportunities that align strategically with company direction and work with the sales team to hit the revenue and profit target of the Japan RBU.
- Work with internal functions and sales groups to ensure a coordinated and effective project execution.
- Professionally represent the company at all times

Qualifications

Potentially successful backgrounds:
- A senior consultant or analyst with hands on work experience in the scientific or academic fields.
- A senior solution sales leader with rich experience of both project proposal making and delivery management
- A senior searcher of scientific databases who leads a large scale research project with other experts with different domain knowledge

Required Skills (Must have):
The successful candidate will have most of the following qualifications:
- Self driven leadership to build a competitive team and create new business opportunities getting buy-in of others
- Problem finding and solving skills and proposal making capabilities in leading complex custom projects
- Communication skills to work with and lead global and local colleagues in English and in Japanese
- Management capabilities of professionals; e.g. setting right goals and priorities, encouraging team members, helping them solve their problems, tracking performance, giving timely directions, being respected by team members, etc.
Desired Skills (Nice to have in addition to the Required Skills):
- Selling experience of custom services will be an advantage
- Special industry knowledge in any of Pharmaceutical, government, and intellectual property will be an advantage
- Good track records as a sales person or a solution consultant is desired

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Professional & Consulting Services
Primary Location: Tokyo, JP
Other Locations:
Organization: IP & Science Asia Pacific
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Wed, 08 May 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/Tokyo-Manager%2C-Research-&-Consulting-Services-Job/2536350/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Tokyo-Manager%2C-Research-&-Consulting-Services-Job/2536350/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Global Services Manager
ID:PRO00008049

Description

Elite is a leading developer of integrated information solutions for professional services firms worldwide. Elite is part of Thomson Reuters and is a premier provider of financial and practice management systems to the legal industry and to other professional services markets, including accounting, marketing services, and management and IT consulting.

Elite develops proven software solutions and delivers expert professional services that help customers enhance their core business competencies and sharpen their strategic focus. Headquartered in Los Angeles, Elite maintains offices in Albuquerque, Auckland, Boston, Calgary, Hong Kong, London, Minneapolis, New York, Philadelphia, Singapore and Sydney. More than 60% of the AmLaw 100 and Global 100 law firms and nearly 30% of the top CPA firms rely on Elite solutions to manage their business. We have an immediate opening for the following position:
Global Services Manager
The Global Services Manager - North America, East will partner with the Global Services Regional Director, North America, East to position and sell professional services, ensure successful delivery of implementations, and build and maintain relations with Elite clients within the region. The successful candidate will demonstrate domain expertise (global ERP implementation and consulting), utilize best practices (business process redesign, consulting and client engagement strategies), build and maintain strong client relationships and achieve revenue/profit targets for software and services delivery.

This position is responsible for:

Strategy and Operations:

Providing feedback on and participating in the region’s services strategy in conjunction with Elite’s Sales Team;

Working within a matrix management organization to ensure the successfully delivery of implementation projects;

Proactively identifying and resolving issues, risks, and other considerations related to the implementation of projects, products, and services;

Identifying up-selling/cross-selling opportunities within assigned and existing client base;

Providing clear guidance to global services resources, contractors and third party providers, to ensure adherence to the implementation of policies and procedures and in conjunction with the leadership in their respective area (Project Management Managers, Operations Director, etc.); and

Providing project oversight and governance and participate in Steering Committee meetings for implementation/projects as necessary.

Client Engagement and Relationship Management:

Building active client relationships with key influencers and decision makers; establishing and maintaining Executive relationships with all strategic clients;

Providing feedback on strategies to develop and refine service offerings, revenue opportunities and the resources required to deliver those services;

Actively collaborating/participating with sales and assisting with proposal development/presentation, presentations, and contract/addendum reviews, as necessary;

Establishing/refining client satisfaction evaluation and feedback process to measure performance and anticipate needs. Tracking client satisfaction by reviewing periodic surveys and making adjustments in the ongoing strategic approach; and

Communicating regularly with client management to assess satisfaction with the implementation/project process and address issues, questions and concerns.

Fiscal:

Providing feedback on areas of service delivery that affect company profits and expenses.

Working in tandem with the RD to assess, refine, and standardize project profitability metrics and tracking; and

Providing required feedback on reporting of revenue backlog and sales forecasts.

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world’s most trusted news organization.

Qualifications

You will be a strong team player and will possess:

A bachelor’s degree in business management, accounting or information technology or equivalent work experience required. An advanced degree or MBA is preferred.

10+ years of related experience in a mid to large scale organization managing multiple projects/teams simultaneously with a proven track record of successful software engagements with definable contributions to the business;

Demonstrable experience in ERP systems and/or service delivery. Proven track record of implementing multiple ERP solutions in both the domestic and global environment utilizing an industry recognized ERP implementation methodology;

Excellent communication and presentation skills including the ability to build relationships and effectively communicate and influence across all management and organizational levels both internally and externally;

Strong project management skills with ability to lead people and deliver results through the delegation of others;

Demonstrated problem solving, analysis, and resolution at strategic and functional levels;

Good understanding of applicable technical concepts, strategies and architectures and knowledge of operating systems and their relation to business processes;

Advanced PC skills, including MS Office (Word, Excel, PowerPoint and Project); and

The ability to travel approximately 50% of the time.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance – and their own.

Thomson Reuters is committed to building a diverse workforce representative of the communities we serve. We rely on diversity of culture and thought to deliver on our goals, and to do that, we seek talented, qualified employees regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Professional & Consulting Services
Primary Location: Culver City, CA, US
Other Locations:
Organization: L LLF Elite
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Fri, 17 May 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/Culver-City-Global-Services-Manager-Job-CA-90230/2371050/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Culver-City-Global-Services-Manager-Job-CA-90230/2371050/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Continual Service Improvement Manager
ID:TEC00027812

Description

Continual Service Improvement Manager

Overview

The successful candidate will become a member of the Network Communications Business & Commercial Operations Americas regional team, reporting to the Services Manager, Americas. The candidate will be responsible for ensuring Thomson Reuters delivers an excellent network solution and experience for both Thomson Reuters and our customer base within the Americas.

The position within the team requires working with Thomson Reuters’ communications partners and vendors, and providing support to internal departments. A multi-faceted role that requires relationship management, service management, technical understanding and detailed knowledge of telecom delivery and assurance processes. The Continual Service Improvement Manager will also act as an escalation path for networking service assurance and service delivery issues from internal teams and vendors.

In a service improvement capacity the role is responsible for ensuring Thomson Reuters telecommunications partner is delivering orders and repairing faults within agreed service levels and operational agreements. Our objective is to improve overall network performance in order to improve and enhance the Thomson Reuters customer experience. Potentially, this role may require some time spent travelling, although not guaranteed.

Responsibilities
- Service Improvement:
- Continually measure and report supplier performance to promote service improvements in supplier, infrastructure, processes, etc. to increase efficiency, effectiveness and cost effectiveness
- Act as a regional escalation point into Thomson Reuters network vendors for key stakeholders and internal teams for service assurance and delivery issues that cannot be resolved through the agreed business as usual support and escalation paths
- Act as a regional escalation point for networking/telecom issues preventing smooth cutover to the MPLS and other new network, including Next Generation Networks
- Where requested by the BC&O Global Service team, attend Incident Control Center (ICC) calls for major and business critical network outages in region, to ensure network vendor has appropriate level of escalation, urgency, and responsiveness to address the issue.
- Coordinate regional complex problem resolution and recommend solutions for the Americas region, consulting with global or other regions where appropriate in order to ensure global alignment.
- Responsible for owning and reporting Network Service Forum service impacting issues, including incident details, root cause analysis and remedial actions for last mile and network access issues.
- Responsible for all follow-up problem management work and remedial actions to prevent recurrence of service issue, specific to region
- Assist in preparation and attend regular Americas Service Review with Thomson Reuters contractual communications partners. Ensure SLAs are met and raise actions regarding specific orders or more general regional service concerns
- Attend regular service reviews with key vendors, for example last mile and carrier hotel vendors, to review performance against SLA. Raise and track issues with vendor overall performance
- Monitor service trends to identify areas needing improvement
- Responsible for initiating and owning region specific Service Improvement Programs and activities, either internally across departments or externally with vendors
- Document and share escalation matrices and operational support material for regional vendors
- Publish regular and consistent SLA reporting for regional vendors
- Establish and attend regular SLA review meetings with regional vendors and key stakeholders
- Establish strong relationships with key internal clients
- Last mile capacity management
- Work with telecommunications vendors and partners to realize other joint initiatives which mutually benefit all parties
- Build and maintain strong relationship with internal departments responsible for client migration to the Next Generation Network solutions, providing support and escalations into the vendors as required
- Coordinate regional complex problem resolution and recommend solutions for the Americas region, consulting with global or other regions where appropriate in order to ensure global alignment
- Provide support and local knowledge to Commercial Lead for selection and performance reviews of local vendors for Next Generation Networks
- Ensure annual targets are metWe are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Preferred Skills
- Experience in working directly with telecommunication vendors, preferably in Service Improvement
- Good understanding of the full service chain in a company for both service delivery/provisioning and service assurance
- Good understanding of networking and telecommunications
- Experience of industry best-practice processes and ability to drive mindset and process changes throughout all parts of the organization
- Excellent communication and influencing skills
- Excellent organizational and time management skills
- Knowledge of Thomson Reuters products and/or client base
- Excellent understanding in Microsoft Excel 2007, Access 2007, SharePoint 2007Certifications
ITIL qualification in Service

Desired Skills
Spanish as a second language

Education
College degree or relevant work experience

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: New York City, NY, US
Other Locations: Creve Coeur,Missouri,United States
Organization: F&R CTO Network Communications
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time
]]>Mon, 22 Apr 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/New-York-Continual-Service-Improvement-Manager-Job-NY-10001/2559216/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/New-York-Continual-Service-Improvement-Manager-Job-NY-10001/2559216/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Technology Manager LATAM
ID:TEC00027873

Description

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com/

The Workplace team is part of the Internal Technology Services (ITS) organization and is responsible for the end-user desktop and campus environment. This includes the technical delivery, support and management of PC’s, mobile devices, file & print servers, networks, printers, and video conferencing environments.

MAJOR AREAS OF ACCOUNTABILITY



This role is responsible for all internal facing infrastructure service support functions within a specified region (LATAM). Role has oversight for and manages across business units to consolidate and coordinate services to ensure delivery of focused and common IT services.

Services provided typically cover all regional campus systems including desktop/laptop, file\print, video conferencing, intranet, telephony, and internet access; in addition to the hosting of local online product platforms either in-house or in a 3rd party facility.



- Leadership

o

Provides overall management and strategic IT direction within assigned region. Manages a regional staff of 30 - 40, with direct supervision of 3 - 5 Managers/Team Leads that provide day-to-day location specific management of in-country teams

Ensuring team meets or exceeds group performance targets and objectives
Acquire, develop and retain talent
o





- Business Acumen and Strategy

o

Ensure all major stakeholders are engaged and communicated to correctly and regularly to ensure IT investment matches key business objectives and stays within the confines of business unit plans

o

Demonstrate a strong understanding of product offerings and customer needs to clearly recommend cost effective service delivery options
- Drive and Delivery of Results

o

Manage reliability of provided services through disciplines, which include defining user expectations, incident management and service level reporting

o

Acts as program manager for a suite of IT infrastructure projects that impact business units product delivery strategy
- Mentorship & Development of Talent

o

Responsible for developing strong and respected technology leaders within assigned region capable of interfacing with business leaders

o

Manage development and resource planning to ensure currency of skill-sets within technology teams to ensure uninterrupted service delivery at all times
- Business Partnership and Relationships

o

Actively manage IT vendors and 3rd party hosting facilities

o

Partner as necessary with Business Unit IT teams

o

Establish relationships with Business Unit IT Leadership Teams from Directors to CTO

o

Peers responsible for other regions within International Systems

o

Peers with other teams and management within PSTS

o

Ensure open relationships exist will all direct and indirect staff within and across regions

SCOPE AND IMPACT



- Participates and provides recommendations to strategic decision making related to Business Unit use of technology
- Actively contributes to acquisition due diligence and integration planning
- Responsible for multiple IT CAPEX and OPEX budgets each in excess of $500k with a total spend of more than $2M
- Manages a regional staff of 30-40 with direct supervision of 3-5 Managers/Team Leads
- Manages across multiple Business Units, in multiple countries within assigned region

Qualifications

REQUIREMENTS


Prior work experience

- 5+ years in an IT Leadership position with at least 2 years experience managing technical managers
- Must have previous experience in managing remotely
- Experience in managing a budget of $2M+
- Experience working in a global environment
- Proven ability to build and manage relationships with key stakeholders and leadership teams
- Previous experience managing medium sized IT infrastructure teams and 3rd party facilities



Education

- 4 year degree related to technology or business or related work experience

Knowledge and Skills

- Good working knowledge of the technologies involved in the major disciplines of

o

Desktop support

o

Server Management

o

Storage Management

o

Database Management

o

Network Management
- Ability to travel 20% within assigned region
- Ability to be located at a Thomson Reuters office within the assigned region

Job: Technology Development
Primary Location: Buenos Aires, AR
Other Locations:
Organization: GGO LatAm-Technology
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Sat, 04 May 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/Buenos-Aires-Technology-Manager-LATAM-Job/2532221/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Buenos-Aires-Technology-Manager-LATAM-Job/2532221/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Regional Director
ID:PRO00009131

Description

Primary Objective(s) The Regional Director, Global Services will partner with the Sr Director, Global Services to help position and sell professional services, ensure successful delivery of implementations, and build and maintain executive relations with Elite clients within the region. The successful candidate will demonstrate domain expertise (global ERP implementation and consulting), utilize best practices (business process redesign, consulting and client engagement strategies), build and maintain strong client relationships and achieve revenue/profit targets for software and services delivery.




Key Responsibilities

Strategy and Operations:
- Manage the region’s services strategy in conjunction with Elite’s Sales Team and under the direction of the Sr Director, Global Services.
- Work within a matrix management organization to ensure the successfully delivery of implementation projects
- Identify and resolve issues, risks, and other considerations related to the implementation of projects, products, and services.
- Identify up-selling/cross-selling opportunities within the existing client base.
- Provide clear guidance to global services resources, contractors, and third party providers, to ensure adherence to implementation policies and procedures.
- Partner with the various internal organizations (Project Management Office, Human Resources, Education Services, etc.) to enhance the culture of continuous improvement and collaboration.
- Provide project oversight and governance and participate in Steering Committee meetings for all implementations as necessary.


Client Engagement and Relationship Management:
- Build active Clients relationships with key influencers and decision makers and establish and maintain
- Executive relationships with all strategic clients.
- Define strategies to develop and refine service offerings, revenue opportunities and the resources required to deliver those services.
- Actively collaborate/participate with sales and assist with proposal development/presentation, presentations, and contract/addendum reviews, as necessary.
- Establish/refine client satisfaction evaluation and feedback process to measure performance and anticipate needs. Track client satisfaction by reviewing periodic surveys and make adjustments in the ongoing strategic approach.
- Communicate regularly with client management to assess satisfaction with the implementation process and address issues, questions and concerns.



Fiscal:
- P&L responsibility for the Global Services North America East region.
- Assess, refine, and standardize project profitability metrics and tracking.
- Provide accurate reporting of revenue backlog and sales forecasts.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Qualifications, Experience, Knowledge and skills

Minimum Qualifications
Bachelor’s degree in business management, accounting or information technology or equivalent work experience required. An advanced degree or MBA is preferred.



Experience
- 11+ years of related experience with 7+ years of consulting firm/client relationship management in a mid to large scale organization managing multiple projects/teams simultaneously with a proven track record of successful software engagements with definable contributions to the business.
- Demonstrable experience in ERP systems and/or service delivery. Proven track record of implementing multiple ERP solutions in both the domestic and global environment utilizing an industry recognized ERP implementation methodology.



Skills
- Excellent communication and presentation skills including the ability to build relationships and effectively communicate and influence across all management and organizational levels both internally and externally.
- Strong project management skills with ability to lead people and deliver results through the delegation of others.
- Demonstrated problem solving, analysis, and resolution at strategic and functional levels.
- Good understanding of applicable technical concepts, strategies and architectures and knowledge of operating systems and their relation to business processes.
- Advanced PC skills, including MS Office (Word, Excel, PowerPoint and Project).



Travel (include %)
Ability to travel approximately 50% of the time.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).

Job: Professional & Consulting Services
Primary Location: United States
Other Locations:
Organization: L LLF Elite
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time
]]>Thu, 25 Apr 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Regional-Director-Job/2566445/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Regional-Director-Job/2566445/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Head of Hosted Services, Transactions
ID:PRO00009162

Description

Position Overview

An experienced technical professional is required to manage a group that offers electronic trading hosted services in Thomson Reuters.

The Hosted Services team has full accountability within the business division for the availability and end-to-end performance of the hosted RET services.

Essential Responsibilities

The successful candidate will be accountable for all aspects of service provision but mostly for activities that will shape the Reuters Electronic Trading Hosted Services. Those include:
- Management of the Hosted Services Team which runs BAU activities on the platform.
- Planning and costing of technical improvement programmes, including devising and running 'proof of concept' activities.
- Managing and implementing infrastructure roll outs and service improvement programmes.
- Performance monitoring and optimisation of application and infrastructure components of the platform.
- Capacity monitoring and provisioning of application hardware & middleware, of LAN and WAN links.
- Co-ordinating wider data centre operations including general maintenance, monitoring and other large cross-business-unit activities.
- Steering of technical standards in order to accommodate business requirements.
- Ensuring full service resilience at application and infrastructure levels; this will include conducting regular intra-site and inter-site fail-over testing activities.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills

We seek an experienced technologist who has a strong background in service/solution delivery. The requirements for this role are:
- Strong experience in providing managed services, ideally in the financial services industry.
- Proven experience of technical service/solution delivery, ideally in the financial services industry.
- Basic knowledge of the financial capital markets, ideally in the foreign exchange segment.
- Good experience of team leadership.
- Working knowledge of project management principles.
- Client-facing experience.
- Sound knowledge of all technologies used in providing a managed service.

Preferred Skills

Experience in delivering cloud-based services to the financial services industry is preferable.

Electronic-trading experience is highly desired.

Market Data data experience would be beneficial.

ITIL certification would be beneficial.

Experience of working in a global, multi-cultural environment.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Professional & Consulting Services
Primary Location: London, GB
Other Locations:
Organization: F&R Mktpls Technology
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Thu, 02 May 2013 05:00:00 GMThttp://jobs.thomsonreuters.com/job/London-Head-of-Hosted-Services%2C-Transactions-Job/2577696/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/London-Head-of-Hosted-Services%2C-Transactions-Job/2577696/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Project Manager
ID:PRO00008668

Description

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Position Overview:
Thomson Reuters Network Communications is responsible for providing innovative and high quality connectivity solutions to our customers to enable fast and competitive delivery of our products and services to the financial markets.

Working in the PMO group, Project Managers are required to manage one or more projects within scope/quality, time and budget constraints to deliver solutions and benefits that meet the specified requirements of the customer.

Essential responsibilities:
The Project Manager is a delivery focused member of the team. In most instances delivering to a pre-agreed Project Specification that will deliver business benefits to Thomson Reuters. The project approach will be the responsiblity of the PM, development of which may impact specific deliverables. On occasions it may be necessary for the PM to work with the Proposition Owners and Programme Managers, as well as Regional Heads and internal stakeholders in developing the Project Specification prior to delivery. This may include, feasibility assessments, analysis and costing of new requirements and enhancements to Network Communications products and services.

End to end management of projects conforming to Network Comms standards and methodologies, this approach will be supportive and align with the RPD or Platinum business processes as approprioate or required.
Production and maintenance of project documentation as applicable and agreed with the PMO, with particular emphasis on:
§ A Project Scoping Documentation that describes the project deliverables.
§ Project Plan (time and costs/revenue)
§ Communication and Quality Plans
§ Risks and Issues Logs
§ Lessons Learned and Post Implementation Reviews
Facilitation of communication and reporting as appropriate with all internal and external stakeholders.
Provision of exception reports when necessary to highlight significant risks and issues to senior management.
Undertake limited UK / US and international travel as required
Act as subject matter expert in the area of project management tools and techniques, possibly providing mentoring to other team members.

Qualifications

Required skills:
Project Management
Virtual Team leadership
Supplier Management
Financial Management
Risk and Issue Management
Decision Making

Preferred skills:
Project experience
Relevant experience in Telco or Network industry an advantage

Education:
Degree Level

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Project Management
Primary Location: Hong Kong
Other Locations:
Organization: F&R CTO Network Communications
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel: No
]]>Sat, 27 Apr 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/Project-Manager-Job/2404132/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Project-Manager-Job/2404132/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Systems Integrator
ID:PRO00009003

Description

Position Overview

The Solutions Services mission is to contribute to pre sales, perform delivery and support of the solutions that intelligently package our services and products to better solve our customers' business challenges.

Essential Responsibilities

Project delivery - provides specialized consulting activities in the delivery of projects, with particular regard to the following projects phases:
- Customer requirements gathering and analysis
- Design of Architectures
- Project implementation
- Quality assuranceBid Development - Be involved in the preparation of complex technical proposal, contributing to the related key tasks such as customer requirements analysis, design of solutions architectures, high level project plan and estimation of professional services effort required for implementation

Expertise - subject matter expert in one or more customer business workflows and related solutions packages and products, providing domain expertise to our customers relative to solution propositions.

Client Technical Training - Contributes to the design and preparation as well as delivers technical training to our customers on products and technology related to our offering.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills
- Knowledge of customer business workflows and products for one or more Solutions areas of growth
- Strong analytical skills, ability to translate business processes into functional requirements and to design feasible solutions architectures
- Subject matter expert in products, technology and content for one or more Solutions Practices.
- Devloper skills in Java, C++, .NET, Cisco networking
- Excellent communications skill
- Project management skills
- Enterprise wide thinking - able to give end to end solutions
- Business Acumen: helps client to quantify financial value of the solutions
- 'Challenger' skills - an expert at leveraging and coaching others on a variety of approaches to solicit valuable information, even in challenging situations (e.g., in dissimilar, hostile, or highly charged situations).
- Decision process understanding - ability to develop a comprehensive understanding of purchase decision processes and criteria by which decision makers define success.
- Ability to work in a dynamic matrix environment and influence groups outside of Solution to execute efficiently.Preferred Skills
- TREP RT, RFA, TREP VA
- Strong experience in any of the above skills.Education

Degree level or equivelant in relevant business experience

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Professional & Consulting Services
Primary Location: London, GB
Other Locations:
Organization: F&R GSAM Global Accounts
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Fri, 10 May 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/London-Systems-Integrator-Job/2591309/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/London-Systems-Integrator-Job/2591309/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Manager Development Services
ID:TEC00028191

Description

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

The Content Technology group within Thomson Reuters IP&S Technology is responsible for delivering the core content technology solutions that enable the acquisition, transformation, cleanup, curation, resolution, mastering and delivery of content to downstream product delivery platforms. We are looking for an experienced development manager who can step in and manage several globally dispersed core Life Science development teams, providing leadership, guidance, and technical expertise.

Main Purpose of Role:



Undertake a software development management role in the Content Technology team. The role will entail managing several teams of technologists towards delivering desktop/server applications to TR quality standards. This highly motivated individual will be expected to take ownership of their teams and team members, mentoring and coaching them towards effective development and engaging with external stakeholders as needed. As required the position will contribute to design decisions and see completed designs through to the internal customer.

Duties and responsibilities:
- Lead a team of developers within the content technology group.
- Engage with other onshore and offshore team members to deliver software, coordinated between all teams.
- Working with multiple teams, establish and maintain effective software development and Agile practice.
- Manage offshore resources as required to deliver projects.
- Engage in functional review and code review practices as needed.
- Manage work prioritization.
- Stay engaged in the code sufficiently to recognize issues and solve problems as required.
- Contribute to project management schedules and resource plans.
- Coordinate with release management to ensure releases are delivered t o the appropriate environment.

Qualifications

Knowledge, Skills, and Abilities Required:
- Solid development experience in a commercial IT environment
- Strong object-oriented and client/server development skills with experience developing applications from concept to delivery
- Excellent conceptual and analytical skills
- Effective communicator at all levels, excellent inter-personal skills, strong business focus
- Highly self-motivated and confident to work on projects alone as well as in a team
- An enthusiastic approach to extending knowledge and learning new skills
- Strong commitment to quality of work and a good attention to detail
- Expert in the following:
- Agile practices
- Small group leadership experience, either offshore or onshore (2+ years)
- Java (3+ years)
- XML processing & XSLT, SAX & DOM
- Oracle 10g + 11g, PL/SQL
- Ideally also have experience in:
- Delphi 4+
- J2EE, EJB, JMS
- Spring/Struts Frameworks
- Good understanding of database performance & SQL optimisation
- Experience using Eclipse, Subversion, Maven, Hudson, BugZilla, Redmine
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: London, GB
Other Locations:
Organization: IP & Science Technology
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time
]]>Wed, 24 Apr 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/London-Manager-Development-Services-Job/2563385/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/London-Manager-Development-Services-Job/2563385/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Systems Engineer
ID:TEC00027182

Description

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com/

The Systems Enginer role is a generic role in various locations globally and will have responsibilities associated management, maintenance, installation and deinstallation of both front and back office infrastructure and will include responsibilities associated with troubleshooting service problems. Workloads will emanate from both BAU tasks and Project initiatives
Role reports Workplace Back Office Team Lead.
Workplace Back Office is the service responsible for the technical delivery, support and management of local regional Infrastructure. Application services are not in scope of the Back Office Mgr (other than for assistance with application deployment).

Major Areas of Accountability:

Responsible for local and remote support activity in the designated locations.
Service requests
New requests, issues etc
Timely resolution of all queries within SLA targets
Updating of call records
Escalation of issues

Member of an engineering team

Ensure all individual responsibilities are carried out efficiently and all objectives are met
Manage against the company's core values
Focusing on Customers
Inspiring Others
Driving Results
Building Talent
Contribute to development of self

Administration

Accurate time recording
Feed into personal development framework. Actively seek opportunities to improve, follow process

General

Feed suggestions for service improvement into Workplace line management
Keep abreast of new technologies and industry best practices

Qualifications

Degree or equivalent (relevant, extensive industry experience may be considered on account)

Required Skills (Must have),in addition to necessary industry experience and associated number of years of experience including relevant technologies:
- Good team working skills
- Good technical skills in Workplace Back Office technologies
- Good service management skills
- Good time management skills
- Good communication skills (written and oral)
- Good knowledge of other technology platforms

Experience in core technologies - Vmware esxi, Netapp, EMC, Citrix, Microsoft Windows Server 2003,2008

An I.T. related Degree and relevant technical qualifications will be an advantage

Job: Technology Operations
Primary Location: London, GB
Other Locations:
Organization: Tech - IT Services
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: No
]]>Sat, 04 May 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/30-South-Colonnade-Systems-Engineer-Job/2472667/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/30-South-Colonnade-Systems-Engineer-Job/2472667/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Solutions Consultant - IP Workflow
ID:SAL00009547

Description

Intellectual Property is the power that keeps businesses moving forward. The energy provided by this natural, sustainable and highly renewable resource can provide organisations with the greatest competitive advantage—yet only if they have the ability and know-how to manage it for maximum return at every stage of its lifecycle.

Thomson Reuters offers professionals in many fields the tools and services that are needed to align organizations IP strategy with their business strategy, at every stage.

The Solutions Consultant is a customer facing position responsible for the design and delivery of fee-based technology consulting projects and customer workshops involving IP Solutions products and services. Workshops will be focused around defining IP workflow implementations using specific Thomson Reuters IP Solutions offerings including Custom IP Solutions, Thomson Innovation Professional Services, Thomson Data Analyzer (TDA) Custom Macro’s, and IP Solutions next generation products. The Solution Consultant will work closely with the Field Sales team to ensure that service packages and delivery of projects are meeting customers’ needs and driving new revenue to Thomson Reuters IP Solutions.

Job Responsibilities

Presales
- Helping sales understand the benefits of Thomson Innovation/Custom IP Solutions and how they can be configured/customized to improve our customers IP workflow.
- Driving new business by working with sales to identify prospects for and driving presales opportunities for Custom IP Solutions products including Custom IP Applications (CIPA) offerings, IP Data Feeds and IP Web Services.
- Participating in presales activities including: gathering and responding to technical questions, product presentations and creation of functional requirements and proposals outlining the benefits to the customer and TR of any particular solution as well as sharing of IP Workflow Best Practices.
- Assist with the introduction of our Thomson Innovation Professional Services & Custom IP Solutions offerings to current and prospective customers to help them understand how their IP processes can benefit from these services.
- Looking for up sell opportunities in conjunction with Sales.
- Creating proposals and functional requirement specifications that define customer requirements ensure use cases and assumptions and outline deliverables and timelines are fully described.
- Delivering on new business targets to help contribute to overall IP Solutions revenue targets.
Post Sales
- Handing off Custom IP Solutions contracts to Solutions Development Organization for delivery or IP Data Feed Data Production for delivery and acceptance.
- Delivering workflow consulting and implementation through Thomson Innovation Professional Services engagements and devising and delivering Thomson Innovation workflow implementation and rollout plans
- This includes managing the process from scoping through workshop, documentation, implementation to training and rollout.
- Coordinating closely with development, product management, training, consulting and sales teams to identify and implement the best solutions for our customers.
- Managing, maintaining and developing the technical services relationship with the account
- Providing feedback to product management and sales on clients’ use of the product, further service needs, internal relationship issues/conflicts and competitive situations
- Providing escalation support for team members who are assisting with Thomson Innovation custom fields and configuration efforts
- Contributing troubleshooting and problem solving skills to resolve installation/ configuration issues
- Tracking record of delivering in-scope, on-target, in-budget Thomson Reuters project implementations
- Creating and updating Thomson Innovation Professional Services planning documents
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

About the IP & Science Business of Thomson Reuters

The IP & Science business is a global provider of information solutions to assist professionals at every stage of research and development and ensure they maintain and extract maximum value from their intellectual assets.

IP & Science is part of Thomson Reuters (www.thomsonreuters.com), the world's leading source of intelligent information for businesses and professionals. Scientific information solutions can be found at thomsonreuters.com.

Qualifications
- Must be able to work both independently and as part of a team selling environment.
- Ability to work with virtual teams to successfully deploy customer solutions
- Strong technical, project management and documentation skills
- Ability to schedule work effectively and meet deadlines
- Must have strong IP and technical background and be able effectively communicate (verbally and in writing) technical concepts
- Good knowledge of Thomson Reuters IP Solutions products and/or competitive products
- Ability to communicate effectively at all levels and in all forms with clients, IP Solutions staff and 3rd party development and support organizations
- Ability to gain and retain customer confidence and respect
- University degree
- Solid interpersonal and problem solving skills
- Demonstrated organization, planning and project coordination skills – ability to multitask is essential
- Basic understanding of information retrieval methods.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: London, GB
Other Locations:
Organization: IP Innovation&Asset Mgmt
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 50 % of the Time
]]>Thu, 16 May 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/77-Hatton-Garden-Solution-Consultant%2C-IP-Workflow-Job/2489337/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/77-Hatton-Garden-Solution-Consultant%2C-IP-Workflow-Job/2489337/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Stage ingénieur développement - Software development Internship (M/F)
ID:ADM00005383

Description

Stage Ingénieur développement - Software Development Engineer Internship (H/F)

The intern will be part of the Product Quality Office defining and developing quality metrics and test management tools. He or she will also help tracking usage of the toolset and processes. The intern will focus on developing new tools that will help Eikon delivery teams in testing their products efficiently.

This is a 6 months minimum internship.

Responsibilities :
-
- Define and develop software engineering tools helping delivery teams in testing efficiently.
- Improve existing synchronization tools between different tools (reqs & defects management tools, Quality Center, Sharepoint, code source repository, etc.)
- Work closely with Eikon delivery groups to understand the testing and development processes.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required personnal Skills :
- Innovative and likes IT Innovation
- Energetic and able to work in dynamic environments
- Fluency in both written and spoken English

Technical Skills
- SQL Server 2005, 2008 and T-SQL
- Writing SQL queries.
- Writing T-SQL Stored Procedures, functions, CLR.NET functions etc. working with XML type.
- Business Intelligence, 2005, 2008 – Reporting Services, Integration Services, Analysis Services is a plus
- Solid knowledge in .Net 2.0-4.0 framework (C#)
- Working with Xml, ADO.NET, HttpWebRequest.
- Understanding TDD, Unit Tests
- Subversion, TFS or GIT experience

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Administration
Primary Location: Puteaux, FR
Other Locations:
Organization: F&R DP Platform Technology
Schedule: Full-time
Education Level:
Job Type: Internship
Shift:
Travel: No
]]>Sun, 05 May 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/6-Rue-Godefr-QA-Project-Manager-Internship-Job/2394708/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/6-Rue-Godefr-QA-Project-Manager-Internship-Job/2394708/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Payroll Specialist
ID:ACC00006647

Description

To perform the end to end Payroll duties and provide a quality service to our customers and partner groups including Employees,Outsourced vendor, Local Authorities, Finance and HR.
To manage relationship with outsourced vendor to ensure payroll data held and processed accurately and timely for delivery of payroll to Thomson Reuters employees.
To maintain open communication channels with customers/employees to ensure expectations are clarified and updated.
To design and implement improvements on a continual basis.

Essential Day-to-Day Responsibilities:
- Manage responsibility for the provision of all payroll process specific services and deliverables (for Philippines and any other countries assigned) covering the following aspects
- Collating HR input data and preparing payroll input data
- Data validation and coordination with HR & Department managers for getting the required clarification
- Verification of payroll data with outsourced vendor .
- Manage authorization and timely payment of payroll to employees.
- Maintain SOX compliant practices to reduce risk to business.
- Review of monthly payroll accounting entries produced by the outsourced vendor or internal business units (e.g. HR, Finance) for accuracy.
- Timely resolutions of any irregularities as necessary for posting accounting entries into GL before month end close.
- Initiate timely payroll accounting entries as necessary for exceptions for posting into GL before month end close.
- Review monthly payroll reconciliations.
- Administration of share option plan.
- To deliver high quality payroll data and pay always in time.
- To monitor and ensure that error rate does not exceed 0.5% each month
- Manage Expat Taxation
- Attend to employee queries
- Participate in payroll related projects
- Perform ad hoc activities related to payroll.
- Other Administrative duties assigned by the Team Lead / Manager.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications
- At least 3 - 5 years of payroll related experiences in a shared services environment
- Strong problem solving, decision making and analytical skills.
- Good working knowledge of SAP Financial applications would be an advantage.
- Strong written and verbal communication skills
- Proven ability to form strong customer relationships, an understanding of customer focus and service delivery.
- Ability to deliver results in a fast-paced environment
- Drive & self motivation with the ability to work independently.
- Knowledge of Philippines payroll, statutory and compliance regulations
- Knowledge of SOX control measures
- Experience in payroll vendor management
- Knowledge of payroll accounting
Desired Skills:
- Knowledge of regional payroll (aside from the Philippines)
- Cloudpay payroll
- Language Skills would be advantageous

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Accounting & Finance
Primary Location: Manila, PH
Other Locations:
Organization: BusopsSvcs-MfgFin/Rylts/Pyrll
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel:
]]>Thu, 09 May 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Taguig-Payroll-Specialist-Job/2588755/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Taguig-Payroll-Specialist-Job/2588755/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Senior Sales Specialist, IP Management/Solutions
ID:SAL00008712

Description

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Over the past year, Thomson Reuters has expanded new product lines in Asia to deliver significant efficiencies to IP Management workflows of our customers. Thomson Reuters IP Management portfolio is a combination of industry leading IP Management consulting services, sophisticated enterprise software solutions and advanced Patent and Trademark renewal services. This role will build on this success and accelerate our IP management business in the region. Thomson Reuters IP Management business is one of our fastest growing product lines globally.

The position focuses on the business development and acceleration of new business line composed of Thomson Reuters IP Management products and services such as state-of-the-art IP portfolio management software and supporting professional services, other IP consulting services, and patent annuity and trademark renewal payments. The specialist consultant will research, recommend, and implement sales strategies to achieve increased market penetration by developing business opportunities in new and existing accounts. The specialist will engage with new sales prospects and existing customers that include the corporate law or IP departments of large and mid-size companies, as well as law firms specializing in IP practice, or large law firms with substantial IP departments within the firm.

The Senior Sales Specialist is to represent Thomson Reuters in high level industry conferences and exhibitions as thought leader, identify, engage key opinion leaders in Intellectual Property related sector and build market awareness in emerging IP hubs in the Asia region such as Hong Kong and Singapore.

This position is responsible for revenue generation, delivery and identifying new business ideas to support Thomson Reuters growth in Asia.

Internal partners: The position will work closely with regional teams, sales teams and Implementation teams (from US, Germany and Asia Pacific region)

Success Metrics: The key success metrics of this position are
- Develop new business opportunities for Thomson Reuters IP Asset Management solution portfolio in Korea, Taiwan, Hong Kong, Malaysia, Thailand, Singapore, Indonesia and South East Asia.
- Develop new leads and consultative partnerships with IP Management and corporate technology departments at IP Centric enterprises and IP Law firms
- Demonstrate ability to lead and manage successfully in a matrix and remote management environment
Key Responsibilities

The key responsibilities of the role are:
- Source new business (required to meet business development target)
- Tap into network of new and existing customers and engage with senior business leaders and key decision makers of IP Management division.
- Liaise with marketing and come up with creative approaches to raise market awareness of the Thomson Reuters IP Management suite of products and services
- Qualify business opportunities and develop winning proposals
- Engage, Investigate and understand client requirements
- Work with global and regional teams to build proposals with both commercial and technical recommendations
- Project management (PM) and delivery
- Lead and manage end to end product delivery lifecycle
- Develop PM schedule outlining the full project life cycle, and induct key delivery stakeholders (i.e. Project team) into the process
- Ensure successful delivery of often complex cross border implementations

Qualifications

Qualifications
- BS/BA preferably with a business, technical or international concentration.
- Seven plus years of large and complex sales/specialist experience with a demonstrated and consistent record of goal attainment, plus a minimum of two years of sales management in a complex selling environment.
- Excellent knowledge of corporate and law firm IP Management workflows. Ability to discuss this with chief technology officers, IP Management officers, Legal and IP specialists at medium and large corporations
- Proven record of major sales and new business development at the corporate general counsel and law firm partner level.
- Familiarity with the patent annuity or trademark renewal processes helpful.
- Well organized and disciplined regarding policy, procedures and standards.
- Ability to identify and pursue opportunities in both a long and shorter term sales cycle.
- Strong skills with presentations and negotiations.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Hong Kong, HK
Other Locations: SGP-Singapore-18 Science Park,Singapore,Singapore
Organization: IP & Science Asia Pacific
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel:
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