http://jobs.thomsonreuters.com/feeds/thomson-reuters-milton-keynes-jobs/ Custom RSS Feed for thomson-reuters-milton-keynes-jobs Sun, 19 May 2013 10:16:50 GMT en-us /sites/thomson-reuters/images/logo.jpg http://jobs.thomsonreuters.com/feeds/thomson-reuters-milton-keynes-jobs/ 720 Title:Software Escalations Engineer
ID:TEC00028579

Description

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Software Escalations Engineer

Please note that this is based at Elite, part of Thomson Reuters.

The Role

A unique opportunity exists for an enthusiastic software tester with experience testing upon the Windows Platform.
The successful candidate will join a dynamic and innovative development team using the latest Microsoft tools and technologies to provide solutions to the legal Industry.
Based in Northampton the candidate will join a dynamic and fast paced team that utilise the latest tools available building solutions in an agile working environment.

Purpose

Develop test plans in order to test code and applications.
Involved in writing test cases/scripts, test case automation and execution of all testing required to ensure that the software meets business requirements.
Functional Testing & diagnosis including application integration, system, system/network integration and acceptance testing; to include non-functional testing such as performance, volume, load and fall-back.

Responsibilities

Provides input for the planning, integration, casing, scripting, and execution of all testing required of a software project.
Reviews business requirements and designs specifications for low to moderately complex changes/systems for completeness and testability.
Conducts and develops test environments using company-specific, manual, programmatic or automated processes.
Provides inputs and escalates issues in bug triage meetings and coordinates with development team if required under the guidance of the Lead.
Tests modules of larger software products or smaller stand-alone software products to ensure proper operation and freedom from defects.
Develops software or scripts to test Applications if required.
Stays current with industry trends and identifies technologies that will impact the business.
Typically works in a single QA team, as a member of the team.
Identifies security risk, comes up with mitigation plans, and implements the same.
Reports progress on problem resolution to management.
Recommends improvements to the testing processes to create efficiencies.

Scope & Impact

Accountable for contributions for project team or sub team.
Work independently at times, taking ownership of problems within own area of knowledge.
Works under general supervision, carries out procedures to ensure that all information systems products and services meet minimum company standards and end-user requirements.
Accountable for the quality of own work, delivered within agreed procedures and timeframes and focused on internal and/or external customer needs.
Makes recommendations for process improvements for self or team.
Pursues opportunities to continually develop technical skills.

Qualifications

Technical / Professional Skills & Competencies

Knowledge of Microsoft Development tools and technologies
Knowledge of team Foundation Server and test manager and advantage but not essential.
Advanced Software Testing Skills with good domain knowledge.
Software Development experience
Proactive team player with the ability to work in global dynamic environments.
Passionate about new knowledge.
Good spoken and written English skills as well as organizational skills.
Excellent analytical and problem solving skills.
Knowledge of formal software engineering methodologies, Software development tools, Unit Testing, Code management tools, Design tools.
Experience of working within an agile team.

Relationships: Internal / External

May need to communicate with customers to exchange information, understand requirements and solve problems.
Regularly communicates and shares knowledge, including to the rest of the team.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: Milton Malsor, GB
Other Locations:
Organization: L LLF Elite
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: No
]]>Fri, 17 May 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Milton-Keynes-Software-Escalations-Engineer-Job/2603631/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Milton-Keynes-Software-Escalations-Engineer-Job/2603631/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Client Specialist Foreign Exchange/Corporate Treasury
ID:SAL00009194

Description

Thomson Reuters is a global leader in providing essential information to the world's businesses and professionals in Law, Financial Services, Tax & Accounting, Media & News, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevant, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 94 countries around the globe. More information about Thomson Reuters and its financial performance can be found on http://www.thomsonreuters.com/.

JOB ANNOUNCEMENT

There is an immediate vacancy for a

Client Specialist, Foreign Exchange / Corporate Treasury (f/m)


based in Frankfurt.

The primary purpose of the role is to drive retention as well as to identify growth opportunities in an assigned portfolio of clients. The Client Specialist will build strong relationships with clients using Thomson Reuters financial markets information and trading products, primarily Thomson Reuters Eikon and Dealing. Leveraging strong client relationships, the Client Specialist aims to maximise product usage by offering clients relevant and tailor made advice, hints & tips as well as in depth training sessions on how to best use the Thomson Reuters product. The successful Client Specialist achieves high client retention rates, high levels of customer satisfaction and product usage, and frequently identifies growth opportunities.



KEY RESPONSIBILITIES OF ROLE:

The Client Specialist is responsible for retaining a portfolio of clients with a strong focus on desktop users within the Foreign Exchange or Corporate Treasury departments of our clients in Germany.

This is achieved by successfully:
- Building “trusted advisor” relationships with clients
- Enhance user experience through workflow specific training, giving market insight, idea generation, tools & tips to relevant end-users, mainly onsite with the user
- Growing the community of clients using Thomson Reuters collaboration tools
- Delivering quarterly campaigns and achieving high levels of quality client engagements
- Support new desktop sales, including product demonstrations, development & execution of on-site displacement programs
- Collecting, analysing and sharing customer feedback with colleagues in the sales team and with product development
- Working closely with colleagues in the account team to deliver joined up service to the clients
- Actively participate, engage and share information and expertise in the virtual expert and with the Business Sector
- Continuously building personal knowledge and maintaining high levels of specialisation in the financial markets, Thomson Reuters products and customer workflows
- Creating and maintaining accurate contact and activity records in the CRM system

Qualifications

PERSON SPECIFICATION - REQUIRED SKILLS AND EDUCATION



The ideal candidate will have the following skills, knowledge and experience:
- Proven experience in either a mid-office or a front-office role in Foreign Exchange or Corporate Treasury business
- Good market understanding of the Foreign Exchange and Treasury business, with good understanding of overall Capital Markets
- Excellent relationship management and customer service skills
- Knowledge in relevant products welcome (Thomson Reuters Eikon, Dealing, FX All)
- Excellent presentation skills (verbal & written)
- Highly pro-active approach
- Strong team player
- Excellent German and English
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive – we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Sales
Primary Location: Frankfurt, DE
Other Locations:
Organization: F&R GSAM Europe
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 25 % of the Time
]]>Thu, 02 May 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/Messeturm-Friedr-Client-Specialist-Foreign-ExchangeCorporate-Treasury-Job/2462361/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Messeturm-Friedr-Client-Specialist-Foreign-ExchangeCorporate-Treasury-Job/2462361/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Design Technologist, Thomson Reuters Digital
ID:NEW00003054

Description

Overview:
The Creative Technologist will be responsible for developing ideas and prototypes for Reuters consumer digital publications on the web and apps.
This person needs to be able to strategize intelligent design solutions and inspiring interactive design concepts.
The Creative Technologist will play a key role in defining behaviors and experiences, transitions and interfaces.
This person should be adept at a wide range of languages, platforms and technologies. Ultimately this Creative role will help designers communicate ideas to developers and editors.

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Qualifications

Qualifications:
Minimum of 2 years of experience.
Advance knowledge of web related languages and frameworks.
Ability to interface and convey complex, technical information to non-technical staff.
Willingness to learn new solutions and an attitude for innovation.

Desired Skills:
Proficient in Adobe Creative Suite.
Basic knowledge of iOS and Android development will also be helpful.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: News & Editorial
Primary Location: New York City, NY, US
Other Locations:
Organization: Reuters Editorial
Schedule: Full-time
Education Level:
Job Type: Standard
Shift: Day Job
Travel:
]]>Tue, 23 Apr 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/New-York-Design-Technologist%2C-Thomson-Reuters-Digital-Job-NY-10001/2039272/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/New-York-Design-Technologist%2C-Thomson-Reuters-Digital-Job-NY-10001/2039272/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Client Specialist
ID:SAL00009503

Description

Company Brief

Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world's most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.

Job Description – Client Specialist

Purpose:

Enabling users of Thomson Reuters Financial Software gain maximum value out of their software through added-value training sessions. We will retain market share by identifying and focussing on the “at risk” customers as well as generate leads. Client Specialists will use their specialist financial and software knowledge to demonstrate, relevant functionality and content to specific end user workflows. We are extremely customer focussed.

Major Responsibilities/ Accountabilities:
- Train new and existing end users on financial software applications from Thomson Reuters
- Timely capture of end user intelligence in appropriate CRM tool
- Increase product stickiness by demonstrating relevant new content and functionality that enable end users to make more money
- Identify “at risk” customers/end users and tactically focus on retaining them, bringing in Sales Specialists where required
- Generate leads to pass to Sales Specialists for conversion
- Provide customer feedback to product development/SBU and represent the “voice of the customer”
- Participate in strategic migration activities as require
- Identify market ideas to engage a broad set of clients

Scope & Impact:
- Individual contributor
- Responsible for end user management for given asset class in a specific region
- Represent Thomson Reuters at client sites
- Works as part of a team with the Account Team
- Focus on retention
- Carrying net sales targets
- Travel as needed

Qualifications

Professional Skills:
- Deep financial market knowledge in a specific asset class including basic market understanding of all asset classes as well as strong understanding of customers' business model: Financial community and workflow
- Significant product and workflow expertise (e.g. knowledge of financial modelling, Excel, MS Office); knowledge of specific tech./ data apps
- Strong customer service skills
- Sales skills
- Presentation skills (verbal & written)
- Strong interpersonal skills
- Team player
- Self learning, eager learner
- Ability to organize and execute a sales plan
- Ability to use MIS systems

Professional Experience:
- Significant industry related experience in financial markets (i.e. Fixed income workflow knowledge for Client Specialist supporting fixed income trading)
- Training / sales experience preferred
- Knowledge of Thomson Reuters software is an asset
- At least 3 years of working in the financial markets or working with financial software
- Industry standard certifications like CFA, ACI are an asset

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Mumbai, IN
Other Locations:
Organization: GGO India F&R
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Thu, 16 May 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/Mumbai-Client-Specialist-Job/2551462/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Mumbai-Client-Specialist-Job/2551462/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Tech Editor, Reuters.com (Level 1 Journalist)
ID:NEW00003090

Description

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com

Overview:
Are you a passionate devotee of digital journalism and would thrive in a fast-paced job curating high-quality news content to millions of people across the globe? Reuters is seeking a team of online news editors to manage the homepage, business, technology, politics, world news, and US news channels for Reuters’ fast-growing web site and mobile device platforms as Reuters Digital bolsters its coverage and display of news and commentary worldwide.

Responsibilities:
Daily responsibilities include managing the Reuters.com’s sector news channels by selecting top stories, writing compelling headlines and article summaries, as well as selecting photography, video, and opinion columns. The job will also entail a heavy load of curating from the rest of the world, seeking out the smartest coverage and dialogue from outside of Reuters’ walls. Editors will also be responsible for the creation and aggregation of topic pages on trending topics of interest to sophisticated news consumers.

Qualifications

Required Skills:

At least 4 years journalism experience, preferably online
Familiarity with social media tools and a strong social presence preferred
Excellent writing and editing skills
An ability to think and work across a multimedia platform
Must be able to work effectively with a variety of teams across the world

This is a Guild Represented Position

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer

Job: News & Editorial
Primary Location: United States
Other Locations: New York,New York,United States
Organization: Reuters Editorial
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: No
]]>Wed, 15 May 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/Tech-Editor%2C-Reuters_com-%28Level-1-Journalist%29-Job/2099799/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Tech-Editor%2C-Reuters_com-%28Level-1-Journalist%29-Job/2099799/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Support Consultant (Application Support)
ID:TEC00028318

Description

Thomson Reuters Time Series Support team is seeking a talented Technical Support Consultant to join our Time Series Support team. We support Time Series infrastructure service providing financial Time Series data for technical analysis in Thomson Reuters Eikon platforms.

The service is providing from 3 main data centers which have more than hundreds servers. The trading data we are collecting are coming from all financial markets over the world. We are working with Technical Operation team to ensure that the Time Series service is 24/7 available to Thomson Reuters customers.

The successful applicants will concentrate on solving problems reported by Thomson Reuters customers and Technical Operation teams. The Support Consultant needs to be able to work as a part of the Time Series support team and individually toward the problem root cause and provide solid information to the Time Series development team if code fixing is required. The main scope of responsibilities include the following.
- Troubleshoot and investigate products problems reported by customers
- Provide technical support to Operation teams
- Ensure service level agreement is met in both resolution time and quality of update provided to customers
- Work with Development and Quality team to ensure the software defects are addressed properly according to impact to customers and priority.
Response quickly to requests for technical support required outside working hours on the assigned on-call basis.
At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Qualifications
- At least 2 years of experience working in software development or IT-related job.
- Experience in supporting Microsoft Windows Server 2003/2008.
- Experience in large scale database applicaiton troubleshooting.
- Experience in Network troubleshooting.
- Experience in supporting Web-based Enterprise Application and Web Service on platforms such as Websphere, IIS/.Net
- Ability to analyze information logically and systematically towards problem resolution.
- Ability to handle pressure and deal with urgency.
- Ability to self-prioritise tasks base on criticality of issues and impact
- Ability to work outside working hours including weekend/holildays in on-call shift basis.
- Self-motivated, pressure-tolerant, and result-oriented personality
- Good communication and interpersonal skills
- Excellent written and verbal English communication.
- Bachelor's degree or higher in Computer Science, Computer Engineering or related fields.Nice to have
- Familiarity in Thomson Reuters Eikon product.
- Familiarity with Microsoft SQL Server or other RDBMS.
- Familiarity with XML, XSLT and protocols such as HTTP, TCP and UDP.
- Familiarity with complex log files analysis.
- Knowledge of Reuters Market Data system.
- Customer support experience.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: Bangkok, TH
Other Locations:
Organization: F&R CTO Content Technology
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel: No
]]>Fri, 10 May 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Bangkok-Support-Consultant-%28Application-Support%29-Job/2590979/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Bangkok-Support-Consultant-%28Application-Support%29-Job/2590979/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Client Specialist - Fixed Income
ID:SAL00009644

Description

Client Specialist - Fixed Income

Overview

The Client Specialist is a client-facing role which supports clients who use Eikon, Reuters 3000Xtra and Dealing, products that increase the efficiency and effectiveness of institutional investors by adding unique insight and intelligence to fixed incomee data. Through a combination of market knowledge, product knowledge and client-management skills, the Client Specialist partners with Sales teams to solve specific client needs and works directly with customers to enable their use of Thomson Reuters data. You will work in a fast-paced environment at the forefront of the latest developments in market data and technology and collaborate closely with Thomson Reuters Sales, Account Management, Content, Product Management, Development, and other business units to deliver unparalleled service to our clients.

Responsibilities
- Analyze own clients’ current usage of Thomson Reuters products and suggest "best practices."
- Act as primary conduit for bringing client feedback and enhancement/data requests to the segment
- Understand and be aware of your client's day-to-day requirements and the tools that they use.
- Identify and qualify sales leads and opportunities; work with sales specialists to build upon existing opportunities within their customer base
- Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction. Anticipate client needs and ensure best possible use of Thomson Reuters products.
- Leverage knowledge of clients’ use of products, future service needs, and competitive situations in work with Account Management teams to protect and ultimately grow revenue.
- Consolidate customer feedback on data and products to Business and Product owners to influence product evolution toward best meeting client needs.
- Collaborate with other Thomson Reuters departments to ensure joined-up service experience.We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills
- 2 to 4 years experience in Fixed Income markets, good knowledge of customer business needs and workflows.
- Strong service skills as demonstrated by ability to anticipate and meet customer needs.
- Excellent listening and negotiation skills and ability to create and develop relationships.
- Strong knowledge of Thomson Reuters products, content and infrastructure.
Motivated self-learner who keeps abreast of market developments, content and technology.
- Ability to prioritize and deliver quality results in a time-sensitive environment.
- Excellent verbal and written communication skills.
- Ability to work well within and influence team.
- Self-starter, independent professional.
- Excellent problem-solving skills.Education
Degree in Finance or related field

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Toronto, ON, CA
Other Locations:
Organization: F&R GSAM Americas
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 25 % of the Time
]]>Wed, 15 May 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/Toronto-Client-Specialist-Fixed-Income-Job-ON/2548708/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Toronto-Client-Specialist-Fixed-Income-Job-ON/2548708/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Sales Specialist, FX
ID:SAL00009378

Description

We are the leading source of intelligent information for the world’s businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.

JOB ANNOUNCEMENT

Our Sales Specialist Network is looking for highly motivated talents on the way to their next career step. Are you ready for the challenge?

There is an immediate opportunity to join our highly successful Sales Specialist team as

Sales Specialist FX (f/m)
(Based in Frankfurt or Hamburg)

Job Description



The successful candidate will champion and proactively lead the sales of the Thomson Reuters FX proposition in the financial marketplace. The role involves promoting Thomson Reuters desktop solutions, seeking and developing new business (inside and outside of Thomson Reuters existing customer base), and driving competitive sales opportunities. Your primary focus will be to generate revenue and working alongside Account Managers as required.

Job Responsibilities


- Pro-actively lead pre-sales campaigns for Thomson Reuters Desktops in the FX and Money Market space.
- Develop and lead large scale sales opportunities, through the full sales cycle, with the specific goal of offering the client a solution that will benefit his workflow.
- Lead customer presentations, workshops and meetings for the purposes of winning new business.
- Work with Account Managers to develop and execute sales strategies for Thomson Reuter’s accounts.
- Collaborate with Thomson Reuters Product Teams to create, develop and implement desktop concepts for clients.
- Develop and maintain client relationships, at all levels of an organization.
- Develop and maintain a rolling 12 month sales forecast together with Account Management.
- Maintain accurate customer contact and opportunity data in Trust.

Qualifications

Required Skills and Knowledge
- Natural sales person with successful sales experience of 5 years in the FX and Money Market area.
- University degree or equivalent working experience.
- Deep financial markets and instrument knowledge of FX and Money Market.
- Strong self-motivation with a determination to succeed.
- Able to achieve targets consistently.
- Willingness to travel.
- Fluency in German and English.
You have the flexibility to structure your work in ways that meet our expectations for high performance, whil allowing time to enjoy and enrich your life.



At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance – and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com

Job: Sales
Primary Location: Frankfurt, DE
Other Locations: Hamburg,Germany
Organization: F&R GSAM Europe
Schedule: Full-time
Education Level: High School Diploma/GED (±11 years)
Job Type: Standard
Shift:
Travel: Yes, 50 % of the Time
]]>Thu, 25 Apr 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/Stadt-Frankfurt-Sales-Specialist%2C-FX-Job/2507855/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Stadt-Frankfurt-Sales-Specialist%2C-FX-Job/2507855/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Sales Specialist Lead Generation, Fixed Income
ID:SAL00009803

Description

Our Sales Specialist Network is looking for highly motivated talents on the way to their next career step. Are you ready for the challenge?

There is an immediate opportunity to join our highly successful Sales Specialist team as

Sales Specialist Lead Generation Fixed Income (f/m)
(Based in Vienna)

Job Description



The successful candidate will proactively generate leads for the Thomson Reuters Fixed Income proposition in the financial marketplace. The role involves promoting Thomson Reuters desktop solutions, seeking and developing new business (inside and outside of Thomson Reuters existing customer base) and driving competitive sales opportunities. Your primary focus will be to generate leads for the existing Sales Specialists.

Job Responsibilities


- Pro-actively lead pre-sales campaigns for Thomson Reuters Desktops in the Fixed Income space.
- Generate leads and leverage the internal sales distribution channels to close those leads.
- Work with Account Managers to develop and execute sales strategies for Thomson Reuter’s accounts.
- Collaborate with Thomson Reuters Product Teams to create, develop and implement desktop concepts for clients.
- Develop and maintain client relationships, at all levels of an organization.
- Develop and maintain a rolling 12 month sales forecast together with the Sales Specialists
- Maintain accurate customer contact and opportunity data in Trust.We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills and Knowledge
- Natural sales person with successful sales experience of 2 years in the Fixed Income area.
- Working experience as Fixed Income Sales is an advantage.
- Proven track record in successful cold calling
- University degree or equivalent working experience.
- Deep financial markets and instrument knowledge of Fixed Income
- Strong self-motivation with a determination to succeed.
- Able to achieve targets consistently.
- Willingness to travel.
- Fluency in English, CEE languages are an advantage
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Austria
Other Locations: HungaryPoland
Organization: F&R GSAM Europe
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Wed, 15 May 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/Sales-Specialist%2C-C&E-Job/2548562/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Sales-Specialist%2C-C&E-Job/2548562/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Client Specialist Banking & Research/Equity Markets
ID:SAL00009190

Description

Thomson Reuters is a global leader in providing essential information to the world's businesses and professionals in Law, Financial Services, Tax & Accounting, Media & News, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevant, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 94 countries around the globe. More information about Thomson Reuters and its financial performance can be found on http://www.thomsonreuters.com/.

JOB ANNOUNCEMENT
There is an immediate vacancy for a

Client Specialist,
Banking & Research/Equity Markets (f/m)

based in Munich.

The CLIENT SPECIALIST will build loyalty and act as the primary point of contact with the desktop user. The Client Specialist will maximize and grow desktop revenue, enhance customer usage and transactions and offer our solutions to Thomson Reuters end users through the use of expert workflow management.

KEY REQUIREMENTS OF ROLE INCLUDED:
- Responsible for revenue retention among existing clients, with a strong focus on desktop users within the Banking & Research or Equity departments of our clients in Germany.
- Support new desktop sales, including product demonstrations, development & execution of on-site displacement programs and delivery of customer relevant content campaigns
- Build relationships and communities with end-users by understanding and fulfilling their business needs
- Enhance user experience through workflow specific training, giving market insight, idea generation, tools & tips to relevant end-users, mainly onsite with the user
- Up-sell and drive community building, transactions and desktop add-on modules
- Provide customer feedback directly to Business Sector and product development
- Actively participate, engage and share information and expertise in the virtual expert teams for Banking & Research/Equities across EuropeActively drive role-related activities in strategic migration or roll-out projects.

Qualifications

PERSON SPECIFICATION - REQUIRED SKILLS AND EDUCATION:

The ideal candidate will have the following skills, knowledge and experience:
- 3+ years of proven experience in either a mid-office or a front-office role in banking or research
- A deep market understanding of the Banking & Research business with good understanding of overall Capital Markets
- Strong relationship management and customer service skills
- Knowledge in relevant products welcome (Thomson Reuters Eikon, T1.com, etc)
- Excellent presentation skills (verbal & written)
- Good ability to identify and follow-up on revenue growth opportunities
- Good project management skills
- Excellent German and English

The successful candidate will be reporting to the Head of Client Specialists, Europe East.

The position will be offered on local terms and conditions.

Please apply via the Inside Thomson Reuters Career Side (SAL00009190).

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive – we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Sales
Primary Location: Munich, DE
Other Locations:
Organization: F&R GSAM Europe
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 25 % of the Time
]]>Sat, 04 May 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/Maximiliansplatz-16-Client-Specialist-Banking-&-ResearchEquity-Markets-Job/2467849/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Maximiliansplatz-16-Client-Specialist-Banking-&-ResearchEquity-Markets-Job/2467849/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Client Specialist for Direct Accounts
ID:SAL00009197

Description

Thomson Reuters is a global leader in providing essential information to the world's businesses and professionals in Law, Financial Services, Tax & Accounting, Media & News, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevant, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 94 countries around the globe. More information about Thomson Reuters and its financial performance can be found on http://www.thomsonreuters.com/.

JOB ANNOUNCEMENT

There is an immediate vacancy for a

Client Specialist for Direct Accounts (f/m)


based in Frankfurt.

The CLIENT SPECIALIST DIRECT will build loyalty and act as the primary point of contact with the desktop user. The Client Specialist will maximize and grow desktop revenue, enhance customer usage and transactions and offer our solutions to Thomson Reuters end users through the use of expert workflow management.



KEY REQUIREMENTS OF ROLE INCLUDED:
- Responsible for revenue retention among existing clients across Germany and Europe East
- Deliver world-class virtual instructor-led training sessions based on product functionality and tailored to the customer workflow as well as deliver F2F interactions when required
- Make “Welcome Calls” to new users. Assist users in connecting to application, if appropriate, and perform initial product training.
- Generate sales leads and work with virtual account teams to increase retention
- Support new desktop sales, including product demonstrations, development & execution of displacement programs and delivery of customer relevant content campaigns
- Build relationships and communities with end-users by understanding and fulfilling their business needs
- Up-sell and drive community building, transactions and desktop add-on modules
- Actively participate, engage and share information and expertise in the virtual expert teams

Qualifications

PERSON SPECIFICATION - REQUIRED SKILLS AND EDUCATION:



The ideal candidate will have the following skills, knowledge and experience:
- 3+ years of proven experience in either a mid-office or a front-office role in the financial market industry
- Good understanding of overall Capital Markets, in particular Investment Management, Investment Banking or Equity Market
- Strong relationship management and customer service skills
- Knowledge in relevant products welcome (Thomson Reuters Eikon, T1.com, Datastream)
- Excellent presentation skills (verbal & written)
- Good ability to identify and follow-up on revenue growth opportunities
- Excellent German and English
The successful candidate will be reporting to the Team Leader Client Specialists Direct.

The position will be offered on local terms and conditions.

Please apply via the Inside Thomson Reuters Career Side.

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive – we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Sales
Primary Location: Frankfurt, DE
Other Locations:
Organization: F&R GSAM Europe
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 25 % of the Time
]]>Sun, 19 May 2013 07:59:00 GMThttp://jobs.thomsonreuters.com/job/Messeturm-Friedr-Client-Specialist-for-Direct-Accounts-Job/2496374/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Messeturm-Friedr-Client-Specialist-for-Direct-Accounts-Job/2496374/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Senior Client Specialist, Commodities & Energy
ID:SAL00008747

Description

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

To provide specialist training and advice for clients in the premium and mid tier product range in order to address needs of expert end users with high level financial markets knowledge. To maximise clients profitability from their chosen solution using in depth training needs analysis and knowledge of the system.

Responsible for the overall end user satisfaction with Thomson Reuters for all users allocated to the specialist's user portfolio. Deliver high level end user focused workflow based training to experts in the premium and mid tier product range. Build & own the relationship to key stakeholders in the financial marketplace in their sector of expertise and act as their competent partner. Design and deliver workshops for customers focusing on financial market topics, which are of current interest in the market place, working with Divisions and
Marketing. Pro-actively design, implement and run market campaigns in conjunction with the assigned Thomson Reuters Training teams.
Run Thomson Reuters Academy classes for customers. Be available for other Thomson Reuters Trainers who need specialist training support for their users. Cooperate closely with Specialist Sales & Desktop Design Group to enable a 'joined-up' service experience and focus on the correct business issues. Use CRM as an activity planning tool and capture all client related activities in a timely and accurate manner. Run internal market analysis workshops and training for colleagues & actively communicate re: area of specialisation to
local/regional Thomson Reuters Training department. Provide feedback to relevant groups on clients' use of products, competition, trends, future service needs, internal relationship issues/conflicts and competitive situations. Consolidate customer feedback regarding product enhancements and pass it on to the segment organisation. Co-operate on an international basis to share knowledge and best working practices.

Qualifications

Opportunity & Territory Management: Approaches and plans market segment/territory from a business perspective in order to maximize products usage, prioritizes between opportunities using appropriate criteria, and maintains a solid understanding of the sales process and an ability to recognize qualified opportunities to be shared with account teams

Business & Financial Acumen: Possesses strong general business acumen and understands and applies traditional financial measures common to TR and the customer's industry Negotiation & Closing: Utilizes value-based considerations to enhance TR's value proposition and persuade customers, can overcome customers objections, and meets rejection with persistence and determination

Communication: Conveys messages effectively and commands attention in a variety of presentation settings, understands the correct questions to ask in order to obtain information, and effectively expresses ideas in written communication

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Beijing, CN
Other Locations:
Organization: GGO China F&R
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.thomsonreuters.com/job/ChemsunnyWorldTrad-Senior-Client-Specialist-Job/2364883/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/ChemsunnyWorldTrad-Senior-Client-Specialist-Job/2364883/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Ingénieur Qualité Automatisation Senior / Senior Test Automation Engineer (M/F)
ID:TEC00025769

Description

Thomson Reuters Eikon deliver international market data (quotes, news, fundamentals), pricing tools, and analytics into a powerful desktop designed to provide simple, effective user navigation and enhanced display and usability of Thomson-Reuters data. The financial data are distributed using existing Thomson-Reuters market data systems to supply real-time or streaming updates. Thomson Reuters Eikon is the Thomson-Reuters flagship Desktop Application product.

The candidate will integrate a development team of around 10 people as a Automation Engineer/Agile Tester working on Thomson Reuters Eikon Desktop. Working with the team using agile method of working he will define and implement automation tests using the company recommended tools. This role will require significant collaboration with the Development and Product Quality automation teams, as well as extensive knowledge of tools and routines to test windows and web based applications.

The ideal candidate will have extensive experience in development and automation with one or more open source toolsets such as Selenium, in addition to traditional tools such as TestComplete.The candidate must have recent hands-on experience with UI testing, particularly with web applications on Chrome and Microsoft Internet Explorer. Experience with behavior-driven and requirements-driven development and testing is desirable.

Day to Day Responsibilities:
- Work actively with the development team, participate to agile meetings
- Analyze, Define & develop automation tests
- Improve test effectiveness by identifying coverage gaps and increasing transparency
- Disseminate best practices and improved toolsets
- Help in qualifying the production of the team in different sprints

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Education:
- Bachelor's or Master Degree in Computer Science, Computer Engineering or a related discipline

Required skills and experience:
- Minimum of 5 years of experience in automation in diverse technology environments including web based applications
- Strong experience in C++/C#/HTML/JavaScript
- Experience on automation tools such as Test Complete or QTP or similar script based automation tools
- Good experience working with Open Source development tools/languages (Selenium, Gherkin, Ruby, etc.)
- Strong problem solving and analytical skills
- Passionate about test automation
- Experience in Agile/Scrum methodology; particularly in supporting Sprint teams with test automation

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: Puteaux, FR
Other Locations: London,United Kingdom
Organization: F&R DP Platform Technology
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time
]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.thomsonreuters.com/job/6-Rue-Godefr-Ing%C3%A9nieur-Qualit%C3%A9-Automatisation-Senior-Senior-Test-Automation-Engineer-Job/2373232/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/6-Rue-Godefr-Ing%C3%A9nieur-Qualit%C3%A9-Automatisation-Senior-Senior-Test-Automation-Engineer-Job/2373232/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Senior Service Communications Specialist L1
ID:CUS00006916

Description

Position – Senior Service Communications Specialist L1

Location – Bangalore

Job description:

The Thomson Reuters Service Communications Team facilitates and produces real-time incident communications on key service issues affecting Thomson Reuters’ customers. High quality customer communication during service incidents is a key service differentiator provided by Thomson Reuters, and thus the Thomson Reuters Service Communications Team play a vital role in ensuring that communications published to customers are time-critical, concisely explain the incident, its impact and the recovery statuses and actions resulting. The Service Communications Team has a global remit, and is engaged with all aspects of service incidents affecting Thomson Reuters financial markets business using a range of communication channels to keep customers informed

Reporting to the Service Communications Team Manager, the Senior Service Communications Specialist performs a critical role managing the issuance and update of Service Alerts, Planned Maintenance Alerts and Information Alerts. The Senior Service Communications Specialist is responsible for the quality of service communications, fulfilling the responsibilities of the Communications Manager role in Thomson Reuters major incident management process and authoring and editing Thomson Reuters Incident Reports (post incident documents for customers). The Senior Service Communications Specialist will be expected to apply their skills and experience to coach, mentor colleagues and assist in the overall development of the group in close working with line managers.

The Global Service Communications team works 24/7. Weekends are covered with reduced manning levels and will follow a pattern to ensure each individual in the team covers the weekend in subsequent order.

Please note that given the criticality of Alerts and Thomson Reuters Incident Reports to Thomson Reuters customers, all members of the team, including management, will need to fulfill our Business Continuity and Disaster Recovery Plan responsibilities which may require extended or unsocial working hours.

The successful candidate will have the opportunity to develop their skills, experience and extend their remit of responsibilities over time. Outstanding candidates will have the opportunity to assume greater responsibilities as part of an accelerated plan.

Essential Day-to-Day Responsibilities:


- Direct ownership of the creation and management of all service incident customer communications
- Contribute and lead continual service improvement activities and initiatives
- Real-time peer review of incident communications e.g. grammar, spelling, content, brand, consistency and style of writing
- Creation and maintenance of templates and ‘speed texts’ used in Thomson Reuters alerting processes
- Fulfill the responsibilities of the Communications Manager role in Thomson Reuters major incident management process
- Point of contact for all business functions across the globe e.g. Helpdesk, Technical Account Managers, Data Account Managers, Content and Technology Operations teams relating to service incidents and their present status.
- Responsible for coaching, mentoring, and developing communication skills of colleagues

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Qualification:

A Bachelors or Masters Degree or relevant experience in Communications, Journalism, Literature and / or Financial Markets

Mandatory Experience: 4+ years’ of total work experience with 3+ years experience of writing, as a technical or research report writer, editor, copywriter, etc.

We will consider individuals with lesser number of years of relevant experience for a suitable position in the group.

Required Skills:



Senior Service Communications Specialist Skills
- Excellent verbal, written & communication skills in the English language
- Sharp, energetic writer/editor, highly motivated with an ability to produce high quality written information under time pressure
- Ability to respond to situations with a great sense of urgency.
- Capable of handling sensitive and complex issues with discretion and good judgment
- Self starter, detail oriented with good organizational and time management skills
- Ability to reference multiple sources of information, identifying key items of information produce accurate, well written Incident information for customers
- Ability to successfully coach, mentor and develop the skills of peers
- Demonstrate experience in organizing a large amount of information from disparate sources into a comprehensible whole for the benefit of our customers
- Ability to work under tight timelines and handle multiple incident communications simultaneously
- Excellent organizational skills and attention to detail with the ability to handle multiple projects and priorities
- Strong interest in and comfortable with Technical subject matter with persistence and initiative to learn
- Ability to edit written material, work independently yet effectively in a group environment
- Ability to network and maintain stakeholder relationships

Core Competencies

(1) Communication Effectiveness, (2) Relationship Management, (3) Customer Awareness, (4) Operational Influencing, (5) Forward Thinking

Desired Skills:

A degree/diploma/ certificate/ in the English language will be preferred

A TOEFL score will add weight to your candidature

Experience in Language (english) training is a plus

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Customer Service & Support
Primary Location: Bangalore, IN
Other Locations:
Organization: F&R M&CE HelpDesk
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Tue, 14 May 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Bangalore-Senior-Service-Communications-Specialist-L1-Job/2596063/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Bangalore-Senior-Service-Communications-Specialist-L1-Job/2596063/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Solutions Consultant - IP Workflow
ID:SAL00009547

Description

Intellectual Property is the power that keeps businesses moving forward. The energy provided by this natural, sustainable and highly renewable resource can provide organisations with the greatest competitive advantage—yet only if they have the ability and know-how to manage it for maximum return at every stage of its lifecycle.

Thomson Reuters offers professionals in many fields the tools and services that are needed to align organizations IP strategy with their business strategy, at every stage.

The Solutions Consultant is a customer facing position responsible for the design and delivery of fee-based technology consulting projects and customer workshops involving IP Solutions products and services. Workshops will be focused around defining IP workflow implementations using specific Thomson Reuters IP Solutions offerings including Custom IP Solutions, Thomson Innovation Professional Services, Thomson Data Analyzer (TDA) Custom Macro’s, and IP Solutions next generation products. The Solution Consultant will work closely with the Field Sales team to ensure that service packages and delivery of projects are meeting customers’ needs and driving new revenue to Thomson Reuters IP Solutions.

Job Responsibilities

Presales
- Helping sales understand the benefits of Thomson Innovation/Custom IP Solutions and how they can be configured/customized to improve our customers IP workflow.
- Driving new business by working with sales to identify prospects for and driving presales opportunities for Custom IP Solutions products including Custom IP Applications (CIPA) offerings, IP Data Feeds and IP Web Services.
- Participating in presales activities including: gathering and responding to technical questions, product presentations and creation of functional requirements and proposals outlining the benefits to the customer and TR of any particular solution as well as sharing of IP Workflow Best Practices.
- Assist with the introduction of our Thomson Innovation Professional Services & Custom IP Solutions offerings to current and prospective customers to help them understand how their IP processes can benefit from these services.
- Looking for up sell opportunities in conjunction with Sales.
- Creating proposals and functional requirement specifications that define customer requirements ensure use cases and assumptions and outline deliverables and timelines are fully described.
- Delivering on new business targets to help contribute to overall IP Solutions revenue targets.
Post Sales
- Handing off Custom IP Solutions contracts to Solutions Development Organization for delivery or IP Data Feed Data Production for delivery and acceptance.
- Delivering workflow consulting and implementation through Thomson Innovation Professional Services engagements and devising and delivering Thomson Innovation workflow implementation and rollout plans
- This includes managing the process from scoping through workshop, documentation, implementation to training and rollout.
- Coordinating closely with development, product management, training, consulting and sales teams to identify and implement the best solutions for our customers.
- Managing, maintaining and developing the technical services relationship with the account
- Providing feedback to product management and sales on clients’ use of the product, further service needs, internal relationship issues/conflicts and competitive situations
- Providing escalation support for team members who are assisting with Thomson Innovation custom fields and configuration efforts
- Contributing troubleshooting and problem solving skills to resolve installation/ configuration issues
- Tracking record of delivering in-scope, on-target, in-budget Thomson Reuters project implementations
- Creating and updating Thomson Innovation Professional Services planning documents
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

About the IP & Science Business of Thomson Reuters

The IP & Science business is a global provider of information solutions to assist professionals at every stage of research and development and ensure they maintain and extract maximum value from their intellectual assets.

IP & Science is part of Thomson Reuters (www.thomsonreuters.com), the world's leading source of intelligent information for businesses and professionals. Scientific information solutions can be found at thomsonreuters.com.

Qualifications
- Must be able to work both independently and as part of a team selling environment.
- Ability to work with virtual teams to successfully deploy customer solutions
- Strong technical, project management and documentation skills
- Ability to schedule work effectively and meet deadlines
- Must have strong IP and technical background and be able effectively communicate (verbally and in writing) technical concepts
- Good knowledge of Thomson Reuters IP Solutions products and/or competitive products
- Ability to communicate effectively at all levels and in all forms with clients, IP Solutions staff and 3rd party development and support organizations
- Ability to gain and retain customer confidence and respect
- University degree
- Solid interpersonal and problem solving skills
- Demonstrated organization, planning and project coordination skills – ability to multitask is essential
- Basic understanding of information retrieval methods.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: London, GB
Other Locations:
Organization: IP Innovation&Asset Mgmt
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 50 % of the Time
]]>Thu, 16 May 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/77-Hatton-Garden-Solution-Consultant%2C-IP-Workflow-Job/2489337/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/77-Hatton-Garden-Solution-Consultant%2C-IP-Workflow-Job/2489337/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:State and Local Editor Author**
ID:PUB00003689

Description

Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world's most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.

Editor/Author:
- Writes or revises publishable editorial analysis and/or explanations of tax (and related) law that reflects a very high degree of knowledge, insight and practical experience in accordance with RIA editorial standards and schedules.
- Maintains a high level of expertise in assigned specialized areas of the tax (or related) law and writes clearly and effectively about tax and related topics.
- Monitors RIA's competitors.
- Maintains proficiency in RIA editorial processes, software programs and applications. Checkpoint training is required and proficiency is mandated for large-release testing.
- Keeps abreast of the research needs and practices of relevant RIA Markets and answers subscriber inquiries.

Qualifications
- Law degree or CPA (LL.M preferred)
- Three years+ of focused experience in state tax law
- Strong demonstrated writing and editing ability in state and local tax area
- Ability to create insightful matter of value to high-end customers
- Work quickly and accurately under deadline pressure

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work
.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Publishing/Editorial
Primary Location: New York City, NY, US
Other Locations:
Organization: Tax&Acctg Knowledge Solutions
Schedule: Full-time
Education Level:
Job Type: Standard
Shift: Day Job
Travel:
]]>Sun, 28 Apr 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/New-York-State-and-Local-Editor-Author-Job-NY/1682630/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/New-York-State-and-Local-Editor-Author-Job-NY/1682630/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Internship
ID:ADM00005532

Description

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Are you looking for a great start to your professional career? Ready to demonstrate that you have the skills to succeed?

We are currently looking for highly motivated individuals to work as part of one of our departments during few weeks long Internship.

The intern will be responsible for providing accurate and timely financial data to Thomson Reuters products.

Responsibilities:
- Maintenance of data quality, accuracy, timeliness and completeness for European Markets
- Use appropriate language skills to understand and source financial information for the markets
- Maintain relationships with overseas market contacts
- Ensure timely and complete resolution of queries from internal and external clients

Qualifications
- Fluency in English
- Pursuing University level education (Preferably 3, 4 or 5th Year).
- Attention to detail, strong customer service, and organizational skills required
- Ability to work in fast paced, constantly evolving, team environment.
Benefits of the Internship to the successful candidate
-Get Training and access to Thomson Reuters Products
-Gain valuable insight into Thomson Reuters content collection process
-Extensive use of your language skills
-Work in a multi cultural environment and liaise closely with colleagues in different locations

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Administration
Primary Location: Gdynia, PL
Other Locations:
Organization: F&R Invstrs Cont & Analytics
Schedule: Full-time
Education Level:
Job Type: Internship
Shift:
Travel:
]]>Wed, 08 May 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/Baltic-Business-Ctr-Internship-Job/2472641/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Baltic-Business-Ctr-Internship-Job/2472641/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Summer Internship
ID:ADM00005728

Description

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Are you looking for a great start to your professional career? Ready to demonstrate that you have the skills to succeed?

We are currently looking for highly motivated individuals to work as part of one of the Content department during summer Internship.

The intern will be responsible for providing accurate and timely financial data to Thomson Reuters products.

Responsibilities:
- Maintenance of data quality, accuracy, timeliness and completeness for European Markets
- Use appropriate language skills to understand and source financial information for the markets
- Maintain relationships with overseas market contacts
- Ensure timely and complete resolution of queries from internal and external clients

Qualifications
- Fluency in English
- Pursuing University level education (Preferably 3, 4 or 5th Year).
- Attention to detail, strong customer service, and organizational skills required
- Ability to work in fast paced, constantly evolving, team environment.
Benefits of the Internship to the successful candidate
-Get Training and access to Thomson Reuters Products
-Gain valuable insight into Thomson Reuters content collection process
-Extensive use of your language skills
-Work in a multi cultural environment and liaise closely with colleagues in different locations

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Administration
Primary Location: Gdynia, PL
Other Locations:
Organization: F&R Invstrs Cont & Analytics
Schedule: Full-time
Education Level:
Job Type: Internship
Shift:
Travel:
]]>Tue, 14 May 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Gdynia-Summer-Internship-Job/2596025/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Gdynia-Summer-Internship-Job/2596025/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Client Specialist - Equities
ID:SAL00009765

Description

Client Specialist - Equities

Overview

The Client Specialist is a client-facing role which supports clients who use Eikon, Reuters 3000Xtra products that increase the efficiency and effectiveness of institutional investors by adding unique insight and intelligence to equity data. Through a combination of market knowledge, product knowledge and client-management skills, the Client Specialist partners with Sales teams to solve specific client needs and works directly with customers to enable their use of Thomson Reuters data. You will work in a fast-paced environment at the forefront of the latest developments in market data and technology and collaborate closely with Thomson Reuters Sales, Account Management, Content, Product Management, Development, and other business units to deliver unparalleled service to our clients.

Responsibilities
- Analyze own clients’ current usage of Thomson Reuters products and suggest "best practices."
- Act as primary conduit for bringing client feedback and enhancement/data requests to the segment
- Understand and be aware of your client's day-to-day requirements and the tools that they use
- Identify and qualify sales leads and opportunities; work with sales specialists to build upon existing opportunities within their customer base
- Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction. Anticipate client needs and ensure best possible use of Thomson Reuters products.
- Leverage knowledge of clients’ use of products, future service needs, and competitive situations in work with Account Management teams to protect and ultimately grow revenue.
- Consolidate customer feedback on data and products to Business and Product owners to influence product evolution toward best meeting client needs.
- Collaborate with other Thomson Reuters departments to ensure joined-up service experience.We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills
- 2 to 4 years experience in Equity markets, good knowledge of customer business needs and workflows.
- Strong service skills as demonstrated by ability to anticipate and meet customer needs.
- Excellent listening and negotiation skills and ability to create and develop relationships.
- Motivated self-learner who keeps abreast of market developments, content and technology.
- Ability to prioritize and deliver quality results in a time-sensitive environment.
- Excellent verbal and written communication skills.
- Ability to work well within and influence team.
- Self-starter, independent professional.
- Excellent problem-solving skills.
- Degree in Finance or related fieldEducation
Degree in Finance or related field

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Toronto, ON, CA
Other Locations:
Organization: F&R GSAM Americas
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 25 % of the Time
]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.thomsonreuters.com/job/Toronto-Client-Specialist-Equities-Job-ON/2556309/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Toronto-Client-Specialist-Equities-Job-ON/2556309/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Technical Support Executive - German speaker
ID:CUS00007056

Description

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on http://www.thomsonreuters.com/.

Technical Support Executive - German Speaker

The Thomson Reuters Customer Support Centre is the high profile first point of contact for customers wanting help on any Thomson Reuters' products or services. The aim is to provide an efficient and effective place for customers to contact, where they can be assured that their technical queries will be answered promptly, accurately and professionally by telephone or electronically.

Main responsibilities
-Provide first line technical support
-Answer queries promptly, professionally and knowledgeably on the phone and email
-Maintain polite, professional attitude to all clients
-Log all calls received on Siebel accurately, efficiently and completely
-Provide timely updates to clients on existing queries
-Manage and take ownership of the resolution process for all customer related issues
-Ensure the provision of consistently reliable and professional service to Reuter's clients by utilising in depth technical and product knowledge and diagnostic skills
-Develop expertise in the tools and Thomson Reuters products that will lead to shorter resolution times
-Escalate issues across business technical divisions expediting solutions to complex client queries and provide end to end ownership of client issues
-Undertake proactive calling to ensure customer satisfaction level
-Proactively monitor team and make adjustments to meet optimum performance levels and advocate consistently maintained procedures
-Achieve individual & team desk targets
-This role encompasses interaction with a variety of departments and opportunity for progression within Thomson Reuters Customer Support.

Qualifications
- Fluency in English and German is required. Fluency in one of the following languages would be a plus: French, Italian, Portuguese or Spanish
- Strong Customer Service skills
- Must have strong communication skills
- Experience of supporting clients in a technical customer support or customer service role
- Technical expertise in support, development, QA or equivalent with expertise in TCP/IP, LAN/WAN technology, Windows 2000/XP workstations
- Excellent knowledge of Internet technologies
- Logical approach to problem solving
- Strong time management skills
- Must have the ability to work under pressure with minimum supervision
- Motivated self-learner who keeps abreast of technical developments
- Good Team Player
- Some experience within Thomson Reuters or relevant industry experience would be a plus
- Good knowledge of financial markets desirable
- Self motivation and a high level of initiative
- Focused on customer needs

Job: Customer Service & Support
Primary Location: Geneva, CH
Other Locations:
Organization: F&R M&CE HelpDesk
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: No
]]>Wed, 24 Apr 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Geneva-Technical-Support-Executive-German-speaker-Job/2563761/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Geneva-Technical-Support-Executive-German-speaker-Job/2563761/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS