Thomson Reuters - Custom Search service-desk-job-description

Administrative Assistant Job (NJ, UNITED STATES OF AMERICA)

Thu, 13 Jun 2013 05:00:00 GMT

Title:Administrative Assistant
ID:JREQ002991

Description

We have an exciting opportunity for an Administrative Assistant in our Hoboken, NJ office. This front line position will have a dual role supporting some of our top executives while also providing front desk/gatekeeper support for the entire office.

Admin Duties to include:
- Daily Support 1-3 Sr. Executives
- Expense reports, travel arrangements, power points, email consolidation
- Printing and binding
- Management of calendars
- Meeting arrangements
- Screen calls
Front Desk Duties to include:
- Take incoming calls, filter and transfer to departments accordingly.
- Mail-Obtain and notify employees when they receive incoming mail.
- Sign for Mail Packages (i.e, Fedex, UPS, etc.)
- Order Office Supplies for the office.
- Sign for Facility items coming in. (i.e., coffee, sugar, plates, etc.)
- Handle building management issues such as fire alarm/warden duties, restroom and office space attention.
- Placing Catering orders for departments.
- Submitting tickets to IT Help Desk for various necessities such as network printers, telecommunications and projectors.
- Dealing with Security from the building.
- Clearing employee’s badging through the building and badging center.
- Working closely with Security Monitoring center for our office space.
- Work closely with facility so that if anything is needed they will handle (i.e., hanging pictures on walls, ordering supplies for breakout rooms, letting them know about new hires so they can take a picture for the ID and send to the badging center. Also, letting them know to place calls for service for our coffee machines, vending machines and Xerox printers).
- Handle Conference Room Reservations
- Work with different vendors and negotiate pricing when event reservations are needed.
- Assist our HVAC people to make sure you let them into our servers and monitor them when they are there.
- Be the GO-TO person for all employees to come to if they have a question, if you can’t answer then you can point them in the right direction
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications
- Prior experience as a Receptionist, Administrative Assistant, Office Coordinator, or front desk gatekeeper a must be reliable, professional, and well organized
- Microsoft Office (Word, Excel, PowerPoint)
- Ability to use scanners, faxes, copy machines
- Need to have a excellent focus on detail and have the ability to handle multiple assignments at once
- Must be able to interact with all levels of employees (both internal and external)
- College degree a plus

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Administration Family Group
Primary Location: NJ, UNITED STATES OF AMERICA
Other Locations:
Organization: Tax&Acctg Corporate
Schedule: Full-time
Education Level: High School Diploma/GED (±11 years)
Job Type: Standard
Shift: Day Job
Travel:

Global Service Desk Analyst Job (Karnataka, IN)

Tue, 18 Jun 2013 05:00:00 GMT

Title:Global Service Desk Analyst
ID:JREQ002462

Description

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com/

Project Summary:

The Global Service Desk Analyst is a part of a professional team of people providing a single point of contact for the efficient resolution of end-user technical problems and requests. The Global Service Desk supports Thomson Reuters Markets and Editorial division employees across multiple business units 24x7. As a member of this team, the Analyst will manage multiple priorities, generate innovative solutions to problems and develop skills required to support the efforts of the business units.

Day to Day Responsibilities:
- Provide complex and unique technical troubleshooting assistance to employees across global business units.
- Accurately assesses and records problems in the problem management tool.
- Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
- Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
- Identify potential system problems and escalate to department contact for resolution.
- Work with customers in establishing the appropriate expectation and response time
- Further develop technical aptitude and customer service knowledge, skills, and abilities.
- Take ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions. Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
- Displays a solid knowledge of major desktop software applications and networkin

g concepts
- Works independently on complex tasks with some technical and management guidance
- Able to speak at an appropriate technical and business level for the audience
- May participate in some projects and virtual teams
- Handles multiple and competing projects
- Delivers on tasks and objectives on time
- Produces quality work and results
- Perform related tasks as needed or assigned.

Skills Required:
- Basic Technical skills: Capable of learning, understanding and communicating technical information.
- Basic knowledge of Microsoft OS: 2003/2008/XP/Win 7, Microsoft Office Suite, VPN & Remote Access, Network & Administration, Hardware: Desktops, laptops, PDA's, Keyboard/Mice, Monitors, etc., Peripherals: Printers, Scanners, etc.

Preferred Skills:
- Experience in a technology support organization is preferred
- Prior customer service experience preferred.
- Prior call center experience preferred

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace Intrigued by a challenge as large and fascinating as the world itself? Come join us.To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.

Qualifications

Education:
- 4 year degree or tech certificate and 1 year of technical support experience OR comparable training with 3 years technical support experience
- ITIL certification preferred
- Microsoft certification preferred

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Operations Family Group
Primary Location: Karnataka, IN
Other Locations:
Organization: Tech - IT Services
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel:

Corp Tech - Global Service Desk Analyst Job (MN, UNITED STATES OF AMERICA)

Wed, 12 Jun 2013 05:00:00 GMT

Title:Corp Tech - Global Service Desk Analyst
ID:JREQ001895

Description

The Global Service Desk Analyst is a part of a team providing a single point of contact for the efficient resolution of end-user technical problems and requests.

Major Responsibilities:
- Provide comprehensive first-tier phone support for the efficient resolution of technology problems and requests for Thomson Reuters end-users.
- Provide complex and unique technical troubleshooting assistance to employees across global business units.
- Accurately assesses and records problems in the problem management tool.
- Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
- Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
- Identify potential system problems and escalate to department contact for resolution.
- Work with customers in establishing the appropriate expectation and response time
- Further develop technical aptitude and customer service knowledge, skills, and abilities.
- Take ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions. Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
- Displays a solid knowledge of major desktop software applications and networking concepts
- Works independently on complex tasks with some technical and management guidance
- Communicate direction/resolution at an appropriate technical and business level for the audience
- May participate in some projects and virtual teams
- Handles multiple and competing projects
- Delivers on tasks and objectives on time
- Produces quality work and results
- Perform related tasks as needed or assigned.
Scope & Impact:
- No direct budgetary responsibility
- Scope of business is local, but may act enterprise wide
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Skills:
- Strong communication skills; both verbal and written
- High degree of comprehension of the issues presented by customers
- Ability to understand and empathize with customer concerns/issues remaining committed to providing quality results. Positive service attitude
- Apply discretion resulting in appropriate/desired resolutions
- Ability to analyze issues and determine root cause and identify appropriate solutions. High degree of problem solving
Internal/External Relationships:
- Strong ability to connect and build relationships with customers via virtual methods ,phone, email
- Strong ability to independently problem solve
- Effectively communicate both verbally and in writing
Certifications/Education:
- 4 year degree or tech certificate and 1 year of technical support experience OR comparable training with 3 years technical support experience
Professional Experience:
- Experience in a technology support organization is preferred
- Prior customer service experience preferred.
- Prior call center experience preferred
Behavioral Competencies:
- Focusing on Customers, Collaborating across Boundaries, Driving Results
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2013 fiscal year (October 1, 2012-September 30, 2013).

Do you want to use your passion for technology to help build the knowledge economy? Are you interested in challenging and cutting edge technology projects?

In the Thomson Reuters "Tech Careers" iPad app, our technologists from around the world provide personal insight into projects they’ve worked on. They talk about the ideas, practical problem solving, open dialogue and knowledge sharing - and how the breadth of our business helps their diverse and evolving careers.

Interested in helping build and develop the world's leading source of intelligent information for businesses and professionals? The app also shares our latest technology vacancies globally.

Learn how our technologists help build the knowledge economy.

Download our Tech Careers iPad app

Job: Technology Operations Family Group
Primary Location: MN, UNITED STATES OF AMERICA
Other Locations:
Organization: Tech - IT Services
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel:

Corp Tech - Bilingual Global Service Desk Analyst - Spanish Job (MN, UNITED STATES OF AMERICA)

Wed, 12 Jun 2013 05:00:00 GMT

Title:Corp Tech - Bilingual Global Service Desk Analyst - Spanish
ID:JREQ001854

Description

The Global Service Desk Analyst is a part of a team providing a single point of contact for the efficient resolution of end-user technical problems and requests.

Major Responsibilities:
- Provide comprehensive first-tier phone support for the efficient resolution of technology problems and requests for Thomson Reuters end-users.
- Provide complex and unique technical troubleshooting assistance to employees across global business units.
- Accurately assesses and records problems in the problem management tool.
- Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
- Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
- Identify potential system problems and escalate to department contact for resolution.
- Work with customers in establishing the appropriate expectation and response time
- Further develop technical aptitude and customer service knowledge, skills, and abilities.
- Take ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions. Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
- Displays a solid knowledge of major desktop software applications and networking concepts
- Works independently on complex tasks with some technical and management guidance
- Communicate direction/resolution at an appropriate technical and business level for the audience
- May participate in some projects and virtual teams
- Handles multiple and competing projects
- Delivers on tasks and objectives on time
- Produces quality work and results
- Perform related tasks as needed or assigned.
Scope & Impact:
- No direct budgetary responsibility
- Scope of business is local, but may act enterprise wideWe are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Skills:
- Spanish fluency is required
- Strong communication skills; both verbal and written
- High degree of comprehension of the issues presented by customers
- Ability to understand and empathize with customer concerns/issues remaining committed to providing quality results. Positive service attitude
- Apply discretion resulting in appropriate/desired resolutions
- Ability to analyze issues and determine root cause and identify appropriate solutions. High degree of problem solvingInternal/External Relationships:
- Strong ability to connect and build relationships with customers via virtual methods ,phone, email
- Strong ability to independently problem solve
- Effectively communicate both verbally and in writing
Certifications/Education:
- 4 year degree or tech certificate and 1 year of technical support experience OR comparable training with 3 years technical support experience

Professional Experience:
- Experience in a technology support organization is preferred
- Prior customer service experience preferred.
- Prior call center experience preferred

Behavioral Competencies:
- Focusing on Customers, Collaborating across Boundaries, Driving Results

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2013 fiscal year (October 1, 2012-September 30, 2013).

Do you want to use your passion for technology to help build the knowledge economy? Are you interested in challenging and cutting edge technology projects?

In the Thomson Reuters "Tech Careers" iPad app, our technologists from around the world provide personal insight into projects they’ve worked on. They talk about the ideas, practical problem solving, open dialogue and knowledge sharing - and how the breadth of our business helps their diverse and evolving careers.

Interested in helping build and develop the world's leading source of intelligent information for businesses and professionals? The app also shares our latest technology vacancies globally.

Learn how our technologists help build the knowledge economy.

Download our Tech Careers iPad app

Job: Technology Operations Family Group
Primary Location: MN, UNITED STATES OF AMERICA
Other Locations:
Organization: Tech - IT Services
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel:

Tech Writer II Job (Plymouth, MINNESOTA)

Sun, 09 Jun 2013 07:59:00 GMT

Title:Tech Writer II
ID:PUB00004412

Description

Governance, Risk & Compliance is a fast-growing Thomson Reuters business. It focuses on connecting our customers’ business to the ever ever-changing regulatory environment, with client groups including compliance, audit, legal and risk functions in financial services, law firms, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. The global business has over 1250 employees located in major locations across 15 countries, including London, New York, Washington DC, Minnesota, Dubai, Cape Town, Penang, Singapore and Sydney. Industry expectations are that governance, risk and compliance market will grow rapidly worldwide over the next few years, and this business unit positions Thomson Reuters very strongly to take advantage of these increasing opportunities. The business is expected to grow at double digits over the next 5 years.

The Governance, Risk & Compliance unit works with teams across Thomson Reuters to leverage the full capabilities of the business.

POSITION SUMMARY:

The Technical Writer is responsible for create/write/edit a variety of documentation for internal and external use related to Thomson Reuters - GRC technical and security operations. The Technical Writer will work closely with the Information Security and Technical Operations teams to understand key processes, procedures and security controls and translate the information in commercial-quality published documentation. The ideal candidate has both a technical background that enables them to easily interact with a variety of technical support staff and a demonstrated ability to deliver high-quality audience-appropriate documentation.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· Work with the CAR Hosting Operations, Service Desk and Human Resources teams to produce documented operational processes and procedures that support the SSAE 16 audit and Information Security Management System (ISMS). This can include but is not limited to system and application patching, log file management, network and data flow diagrams, user access, personnel procedures, system administration roles and responsibilities, authentication procedures, service desk procedures, and data transfer procedures.

· Work with the CAR Hosting Operations, Service Desk and Human Resources teams to review and revise existing documentation to align with and procedural and process changes and align with documentation standards.

· Work with the CAR program managers to produce a documented program for the following vulnerability management, patch management, change management and others as needed.

· Apply updates to ISMS documentation based process and procedure documentation.

· Create/write/edit accurate, highly compelling customer-facing documentation that translates complex technical concepts into plain English while clearly articulating our value proposition and competitive advantages.

· Independently follow designs and standards to develop and deliver documentation

· Strong attention to detail, consistent follow-through and ability to respond to last minute requests.

· Effective interpersonal skills and the ability to work independently or as part of a team.

· Other duties as directed by Management.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

QUALIFICATIONS:

EDUCATION/CERTIFICATION: Bachelor’s degree in communications and/or commensurate work experience.

EXPERIENCE REQUIRED:

· A minimum of 5 years in a technical writing or lead writing role

· Extensive experience documenting technical processes and procedures. Including diagramming

· Experience working directly with technical support teams

· Demonstrated publications writing skills.

· Expert knowledge of MS Office

· Working knowledge of PC applications, terminology and data processing functions.

· Experience working with SSAE 16 and/or ISO 27001 or other information security authorities a plus

· Experience working as an IT auditor or with IT audit teams a plus

SKILLS/ABILITIES:

· Ability to translate complex technical concepts into easy-to-understand and straight-forward user documentation

· Ability to facilitate meetings and discussions with technical subject experts to define content

· Familiarity with information security and technical operations concepts such as SSAE 16 and ISO 27001

· Strong research and follow through capabilities

· Highly innovative in solving problems and finding information

· Ability to understand technical concepts quickly

· Strong organizational skills and attention to detail

· Ability to work within deadlines

· Ability to work both in a team and independently

· Excellent verbal communication and good listening skills

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Publishing/Editorial
Primary Location: Plymouth, MINNESOTA
Other Locations:
Organization: F&R GRC Technology Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Technical Support Executive Job (Nicosia, CY)

Tue, 11 Jun 2013 05:00:00 GMT

Title:Technical Support Executive
ID:JREQ001082

Description

DESCRIPTION

The Thomson Reuters Customer Support Centre (in South Cyprus) is the high profile first point of contact for customers wanting help on any Thomson Reuters' products or services. The aim is to provide an efficient and effective place for customers to contact, where they can be assured that their technical queries will be answered promptly, accurately and professionally by telephone or electronically.

RESPONSIBILITIES
- Provide first line technical support
- Answer queries promptly, professionally and knowledgeably on the phone and via email
- Maintain polite, professional attitude to all clients
- Log all calls received on Siebel accurately, efficiently and completely
- Provide timely updates to clients on existing queries
- Manage and take ownership of the resolution process for all customer related issues
- Ensure the provision of consistently reliable and professional service to Thomson Reuters' clients by utilizing in depth technical and product knowledge and diagnostic skills
- Develop expertise in the tools and Thomson Reuters products that will lead to shorter resolution times
- Escalate issues across business technical divisions expediting solutions to complex client queries and provide end to end ownership of client issues
- Undertake proactive calling to ensure customer satisfaction levels
- Proactively monitor team and make adjustments to meet optimum performance levels and advocate consistently maintained procedures
- Achieve individual & team desk targets
- This role encompasses interaction with a variety of departments and opportunity for progression within Thomson Reuters Customer Support

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on http://www.thomsonreuters.com/
.

Qualifications

QUALIFICATIONS:

Graduate level education or equivalent experience

REQUIRED SKILLS:
- Strong Customer Service skills
- Strong communication skills
- Experience of supporting clients in a technical customer support or customer service role
- Technical expertise in support, development, QA or equivalent with expertise in TCP/IP, LAN/WAN technology, Windows 2000/XP/Vista workstations
- Excellent knowledge of Internet technologies
- Logical approach to problem solving
- Strong time management skills
- Ability to work under pressure with minimum supervision
- Motivated self-learner who keeps abreast of technical developments
- Excellent Team Player
- Some experience within Thomson Reuters or relevant industry experience would be a plus
- Candidates with CCNA qualification would be an advantage
- Good knowledge of financial markets desirable
- Self motivation and a high level of initiative

LANGUAGE SKILLS:
- Fluency in both English and Arabic is a requirement. The successful candidates should be able to communicate effectively in Arabic Language with clients in the Middle East.

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Customer Service & Support Family Group
Primary Location: Nicosia, CY
Other Locations:
Organization: GGO MAR-HelpDesk
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel:

Financial Markets Executive (D&A), Greek Speaker Job (Nicosia, CY)

Thu, 13 Jun 2013 05:00:00 GMT

Title:Financial Markets Executive (D&A), Greek Speaker
ID:JREQ003448

Description

DESCRIPTION

The Thomson Reuters Customer Support Centre (in South Cyprus) is the high profile first point of contact for customers wanting help on any Thomson Reuters' products or services. The aim is to provide an efficient and effective place for customers to contact, where they can be assured that their technical queries will be answered promptly, accurately and professionally by telephone or electronically.

RESPONSIBILITIES
- Provide first line product support
- Answer queries promptly, professionally and knowledgeably on the phone and via email
- Maintain polite, professional attitude to all clients
- Log all calls received on Siebel accurately, efficiently and completely
- Provide timely updates to clients on existing queries
- Manage and take ownership of the resolution process for all customer related issues
- Ensure the provision of consistently reliable and professional service to Thomson Reuters' clients by utilizing in depth technical and product knowledge and diagnostic skills
- Develop expertise in the tools and Thomson Reuters products that will lead to shorter resolution times
- Escalate issues across business technical divisions expediting solutions to complex client queries and provide end to end ownership of client issues
- Undertake proactive calling to ensure customer satisfaction levels
- Proactively monitor team and make adjustments to meet optimum performance levels and advocate consistently maintained procedures
- Achieve individual & team desk targets
- This role encompasses interaction with a variety of departments and opportunity for progression within Thomson Reuters Customer Support

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

REQUIRED SKILLS
- Strong Customer Service skills
- Strong communication skills
- Experience of supporting clients in a technical customer support or customer service role
- Excellent knowledge of Internet technologies
- Logical approach to problem solving
- Strong time management skills
- Ability to work under pressure with minimum supervision
- Motivated self-learner who keeps abreast of technical developments
- Excellent Team Player
- Some experience within Thomson Reuters or relevant industry experience would be a plus
- Candidates with CCNA qualification would be an advantage
- Good knowledge of financial markets desirable
- Self motivation and a high level of initiative

LANGUAGE SKILLS
- Fluency in both Greek and English is a requirement

The successful candidates should be able to communicate in Greek Language with clients in Greece.

Thomson Reuter’s employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Customer Service & Support Family Group
Primary Location: Nicosia, CY
Other Locations:
Organization: GGO MAR-HelpDesk
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel:

Operations Manager Job (MO, UNITED STATES OF AMERICA)

Wed, 12 Jun 2013 05:00:00 GMT

Title:Operations Manager
ID:JREQ001021

Description

Operations Manager

Manages the activities and personnel of the computer center. Ensures the operation is in accordance with established procedures and practices. Monitors performance of computing equipment. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Roles can have an internal or external client focus. May involve company-hosted, Web-enabled solutions or may include project-based jobs in conjunction with Professional Services.

Help ensure the reliability and availability of systems and services to meet agreed service levels. Incident Management, Incident Coordination and Incident Communication ownership for all incidents on portfolio of infrastructures / shared services. Reduction in the number of problems being escalated to 2nd level through improved skills and processes. No service outages caused by first line controller / operator error. Staff management of controllers, ensuring that appropriate level of resources and skills are present for each shift. Ensure appropriate skills and manning levels are available on shift to ensure the provision of service. Responsible for staff resources and data centre infrastructure during nights and at weekends. Cross training conducted to enable improved resource utilisation and realise economies of scale. Management and ownership of 1st level problem diagnosis, escalation and restoration of service.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

University degree or equivalent, preferably in Computer Science/Technology or Engineering.

Good experience in a diverse and complex business operations. Some experience in IT Data Center or Service Desk operations management experience. In depth working knowledge and experience with ITSM, specifically Incident, Problem and Change Management Past working experience with the ITIL and ISO frameworks (or equivalent processes and certifications) Basic awareness of facilities management. Keen interest in learning and expanding knowledge of Operating systems, protocols, Thomson Reuters applications and products, and in pursuing a career within Operations

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Operations Family Group
Primary Location: MO, UNITED STATES OF AMERICA
Other Locations:
Organization: F&R DP Desktop Technology Ops
Schedule: Full-time
Education Level:
Job Type: Standard
Shift: Day Job
Travel:

Operations Controllers Job (MO, UNITED STATES OF AMERICA)

Wed, 12 Jun 2013 05:00:00 GMT

Title:Operations Controllers
ID:JREQ001485

Description

Operations Controllers

Controllers provide a great service to our internal and external customers, by monitoring and managing data center systems and services, to maximize availability, to alert internal and external customers to outages, escalating service affecting issues as appropriate and to restore services as quickly as possible through own efforts, or through appropriate referral.

Accountable for monitoring, managing systems and network infrastructure within the Data Center or a Service Desk. Depending on location and size of Data Center, is also responsible for the remote monitoring and managing of other subordinate Data Centers during its unmanned hours. Local although may be called on to travel and work on projects in other geographical areas. Works in technical area with moderate or low levels of complexity and diversity, or in an assistive capacity for more complex areas. Accepts and conforms to plans and direction of the group, following any new initiatives. The Technician role can relate to a technically biased or coordinator biased role and may be developed within either disciplines. Will typically operate in an assistive capacity alongside a more senior member of the appropriate discipline. Manage Technicians workload on a day to day basis.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Highly motivated individual, with a positive & proactive attitude to work, and willingness to make changes to improve operational efficiency through innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere. Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems. Customer and service focused, with determination to meet their needs.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Operations Family Group
Primary Location: MO, UNITED STATES OF AMERICA
Other Locations:
Organization: F&R DP Desktop Technology Ops
Schedule: Full-time
Education Level:
Job Type: Standard
Shift: Day Job
Travel:

Customer Support Analyst (Technical) Job (Lake Oswego, OREGON)

Sat, 08 Jun 2013 07:59:00 GMT

Title:Customer Support Analyst (Technical)
ID:CUS00006869

Description

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Job Summary:

You are responsible for interfacing with customers, company sales and/or service representatives to manage all support and feature enhancement requests. In addition to responding to support incidents logged by customers and ensuring proper resolution according to prescribed service level agreements, you will work on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. You will receive minimal direction on routine and general problem solving issues.

Job Responsibilities include:
-Provide first line support for customer service requests logged either through the Sabrix Support Network or through the toll free customer hot line. Support includes:
- Researching initial request
- Confirming expectations with the customer
- Resolving requests using existing knowledge base, historical records and/or own experience.
- Follow established escalation procedures to assign request to appropriate level as required.
- Follow up on all open and assigned requests and ensure closed loop process and communication occurs throughout the life cycle of the request.
-Manage and enhance customer support system and knowledge base to encourage further self-service capabilities by customers and partners.
-Evaluate existing customer support plans and procedures. Update as required.
-Assist with other technical and analytical projects as assigned.
-Convey customer feedback to product management and executive staff.
-Maintain a working relationship with all departments

Qualifications

· Bachelor's degree in business, information systems or computer science or equivalent experience desired.

· 2+ years of equivalent experience including experience with ERP applications and help desk operations.

· Experience with tax automation systems as part of an ERP (Sabrix, Vertex, Taxware etc) is desired

Special skills and knowledge requirements:

· Strong functional business application acumen. Ability to learn new technologies quickly.

· Experience with relational databases desired, not required.

· Experience with Application Servers desired, not required.

· Experience determining and developing requirements for enterprise financial solutions

· Good project management skills and experience

· Ability to manage multiple priorities (adept at multi-tasking)

· Commitment to detail and follow through

· Strong interpersonal communication and customer interaction skills

· Must be creative, innovative and flexible with the ability to work in a matrixed environment.

· Detailed understanding of general business and management practices is highly desired

· PC and related software applications.

· ERP applications experience (Oracle Financials, SAP, PeopleSoft, etc) desired.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Customer Service & Support
Primary Location: Lake Oswego, OREGON
Other Locations:
Organization: Tax&Acctg Indirect Tax
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel:

Technical Support Executive - German speaker Job (Che-Geneva-153 Route DE Thonon, GENEVA)

Thu, 23 May 2013 08:00:00 GMT

Title:Technical Support Executive - German speaker
ID:CUS00007056

Description

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on http://www.thomsonreuters.com/.

Technical Support Executive - German Speaker

The Thomson Reuters Customer Support Centre is the high profile first point of contact for customers wanting help on any Thomson Reuters' products or services. The aim is to provide an efficient and effective place for customers to contact, where they can be assured that their technical queries will be answered promptly, accurately and professionally by telephone or electronically.

Main responsibilities
-Provide first line technical support
-Answer queries promptly, professionally and knowledgeably on the phone and email
-Maintain polite, professional attitude to all clients
-Log all calls received on Siebel accurately, efficiently and completely
-Provide timely updates to clients on existing queries
-Manage and take ownership of the resolution process for all customer related issues
-Ensure the provision of consistently reliable and professional service to Reuter's clients by utilising in depth technical and product knowledge and diagnostic skills
-Develop expertise in the tools and Thomson Reuters products that will lead to shorter resolution times
-Escalate issues across business technical divisions expediting solutions to complex client queries and provide end to end ownership of client issues
-Undertake proactive calling to ensure customer satisfaction level
-Proactively monitor team and make adjustments to meet optimum performance levels and advocate consistently maintained procedures
-Achieve individual & team desk targets
-This role encompasses interaction with a variety of departments and opportunity for progression within Thomson Reuters Customer Support.

Qualifications
- Fluency in English and German is required. Fluency in one of the following languages would be a plus: French, Italian, Portuguese or Spanish
- Strong Customer Service skills
- Must have strong communication skills
- Experience of supporting clients in a technical customer support or customer service role
- Technical expertise in support, development, QA or equivalent with expertise in TCP/IP, LAN/WAN technology, Windows 2000/XP workstations
- Excellent knowledge of Internet technologies
- Logical approach to problem solving
- Strong time management skills
- Must have the ability to work under pressure with minimum supervision
- Motivated self-learner who keeps abreast of technical developments
- Good Team Player
- Some experience within Thomson Reuters or relevant industry experience would be a plus
- Good knowledge of financial markets desirable
- Self motivation and a high level of initiative
- Focused on customer needs

Job: Customer Service & Support
Primary Location: Che-Geneva-153 Route DE Thonon, GENEVA
Other Locations:
Organization: F&R M&CE HelpDesk
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: No

Product Support Representative Job (MI, UNITED STATES OF AMERICA)

Mon, 17 Jun 2013 05:00:00 GMT

Title:Product Support Representative
ID:JREQ003997

Description

Do you thrive in a fast-paced environment where helping the customer is your top priority? Are you a smart, upbeat person who loves to figure out computer problems? Your knowledge and experience as a Product Support Representative will make a difference to accounting professionals around the country, as you troubleshoot a variety of issues over the phone as they use our industry leading software.

Specifically, you will:
-Initially learn one application in a training program that lasts 4-5 weeks.
-Talk to customers as they call in for help with a broad variety of procedural and technical issues.
-Grow your skill set by learning additional applications and attending on going training. Stretching your skills will prepare you for future opportunities such as department projects, leadership within the department or positions in other areas of our company.
-Work in a friendly team environment with a management staff dedicated to your success.

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Qualifications

A passion for problem solving and learning new skills. An eye for details. A commitment to customer service. You have these critical attributes, as well as:
-
Solid computer skills - familiarity with operating system settings and peripherals and ability to easily navigate through windows directories
-
Strong oral communication skills, with the ability to quickly and easily ask refining questions.
-
A team player attitude, with excellent work habits
-
Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.

You must also meet one of the following three criteria:
-
Bachelors degree in Business or Information Systems
-
Business or Information Systems college coursework with professional accounting work experience
-
Business or Information Systems college coursework with help desk experience in a professional setting

Having the following qualifications is a plus:
-
Experience providing support or customer service over the phone
-
Bilingual English/Spanish

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Customer Service & Support Family Group
Primary Location: MI, UNITED STATES OF AMERICA
Other Locations:
Organization: Tax&Acctg Professional
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel:

Product Support Representative Job (Singapore, SG)

Tue, 11 Jun 2013 05:00:00 GMT

Title:Product Support Representative
ID:JREQ001026

Description

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

The Product Support Representative is responsible for supporting Thomson Reuters GRC applications. This position requires working with internal & external customers; researching and troubleshooting technical issues related to the software.

Your responsibilities include:
- Answer and resolve service desk issues and cases from local and remote users and offices
- Strong analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute requests
- Develop in-depth Product Knowledge in order to resolve customer questions and issues.
- Excellent written and verbal communication skills. Must be able to communicate with individuals with all levels of technical and non-technical skill sets (i.e. Developers, Project Managers and external Customers)
- Effective interpersonal skills and the ability to work independently and as part of a team
- Software troubleshooting ability for problem research and error isolation.
- Use Web Ex/Conference calls with clients to resolve issues or demonstrate solution if necessary

Qualifications

Required skills and experience
- Excellent communication and people skills essential
- Good listening skills; problem solving and the ability to handle multiple projects/clients at once
- The ability to handle objections and counter professionally
- The ability to demonstrate logical problem solving skills

Preferred skills and experience
- Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges.
- A working knowledge of GRC products a plus.
- Must be willing to spend the time necessary to achieve and maintain a high level of technical proficiency
- Must have experience working with PC based hardware, software and networking components
- Experience working with customers, handling customer problems and requests on the phone and face-to-face with a high degree of professionalism

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Customer Service & Support Family Group
Primary Location: Singapore, SG
Other Locations:
Organization: F&R GRC Fin Crime & Reg Risk
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job
Travel:

Product Support Rep 2 Job (Zaf-Cape Town-Racecourse Road, CAPE TOWN)

Tue, 04 Jun 2013 05:00:00 GMT

Title:Product Support Rep 2
ID:CUS00007205

Description

The Product Support Representative is responsible for supporting Thomson Reuters GRC applications. This position requires working with internal & external customers; researching and troubleshooting technical issues related to the software.

Essential Responsibilities:
- Answer and resolve service desk issues and cases from local and remote users and offices
- Strong analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute requests
- Develop in-depth Product Knowledge in order to resolve customer questions and issues.
- Excellent written and verbal communication skills. Must be able to communicate with individuals with all levels of technical and non-technical skill sets (i.e. Developers, Project Managers and external Customers)
- Effective interpersonal skills and the ability to work independently and as part of a team
- Software troubleshooting ability for problem research and error isolation.
- Use Web Ex/Conference calls with clients to resolve issues or demonstrate solution if necessary

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

2 year AA degree required, BA\BS degree highly desirable

Required Skills:
- Excellent communication and people skills essential
- Good listening skills; problem solving and the ability to handle multiple projects/clients at once
- The ability to handle objections and counter professionally
- The ability to demonstrate logical problem solving skills

Preferred Skills:
- Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges.
- A working knowledge of GRC products a plus.
- Must be willing to spend the time necessary to achieve and maintain a high level of technical proficiency
- Must have experience working with PC based hardware, software and networking components
- Experience working with customers, handling customer problems and requests on the phone and face-to-face with a high degree of professionalism

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Customer Service & Support
Primary Location: Zaf-Cape Town-Racecourse Road, CAPE TOWN
Other Locations:
Organization: F&R GRC
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: No

QA Analyst Job (London, GB)

Fri, 14 Jun 2013 05:00:00 GMT

Title:QA Analyst
ID:JREQ003880

Description

Thomson Reuters Tax and Accounting

Description

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com

The Tax & Accounting business of Thomson Reuters is the leading provider of technology and information solutions, as well as integrated tax compliance software and services to accounting, tax and corporate finance professionals in accounting firms, corporations, law firms and government. Headquartered in New York, Tax & Accounting has major operations in Ann Arbor, Dallas, Hyderabad, London, Sydney, and Toronto.

The market leading ONESOURCE suite of products helps multinational corporations comply with ever-changing tax compliance and accounting requirements in a range of countries. ONESOURCE is used by more than 400 large multi-national corporations.

The successful candidate will focus on development of the ONESOURCE Corporate Tax and Indirect Tax software and associated data collection and automation applications, working with a range of country products and liaising with customer support and implementation teams.

Key Accountabilities:

No prior experience is required and training will be provided. The successful candidate will work within the QA team and with the tax content and system development teams, ensuring that software releases are of a high quality. There will be a wide range of testing activity, including:
-
Testing specific features and ONESOURCE technical tax content to confirm behaviour is in accordance with written specifications.
-
Testing performance and installation using several different MS operating systems including Win XP, Win 7, Win 8 etc.
-
Carrying out QA testing to ensure application meets needs of client and business.
-
Reviewing unit testing results and compare against release candidate software to ensure that they match.
-
Designing and running regression tests comparing release candidate results with those from prior versions.
-
Providing technical support to implementation team and the client help desk.
-
Liaising with technology and content developers.
-
Make suggestions for problem solutions or software enhancements.
-
Working as a member of the project team or as part of a specialist cross-project team on multiple developments.

Support will be offered for the successful candidate to study for the Association of Taxation Technicians (ATT) professional qualification.

Qualifications

Qualifications, Knowledge and Experience
-
Ability to work effectively in a team environment and independently.
-
Good communication and interpersonal skills.
-
An organized and methodical approach to work; ability to handle multiple tasks.
-
Ability to use own initiative and good attention to detail.
-
Software systems: Microsoft Word, Excel & Outlook.
-
Educated to degree level, preferably in a numerical discipline or with ‘a good A’ level in mathematics.
-
An interest in technology.
-
Exposure to financial/tax compliance processes is not required but would be a bonus.

Thomson Reuters' employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Technology Development Family Group
Primary Location: London, GB
Other Locations:
Organization: Tax&Acctg EMEA
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel:

Client Specialist - Asset Mgmt Job (PA, UNITED STATES OF AMERICA)

Wed, 12 Jun 2013 05:00:00 GMT

Title:Client Specialist - Asset Mgmt
ID:JREQ002377

Description

Client Specialist - Asset Mgmt

Overview

The Client Specialist is a client-facing role which supports Asset Management clients who use Thomson Reuters desktop products. Through a combination of market knowledge, product knowledge and client-management skills, the Client Specialist partners with Sales teams to solve specific client needs and works directly with customers to enable their use of Thomson Reuters data. You will work in a fast-paced environment at the forefront of the latest developments in market data and technology and collaborate closely with Thomson Reuters Sales, Account Management, Content, Product Management, Development, and other business units to deliver unparalleled service to our clients.

Responsibilities

A high level of client interaction is expected. Client Specialists are expected to spend the majority of their time interacting with clients on-site or via remote sessions, record their activity into a CRM and share client feedback with the Sales Team and Asset Management Division. All CS activity will be focused on increasing the retention rate of assigned accounts. Some activity should be focused on looking for new users to sell TR desktops to or up selling existing users.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills
- At least two years of experience interacting with Asset Management professionals either in a training, help desk, account management or sales role. Good knowledge of customer business needs and workflows.
- Excellent listening and communication skills and ability to create and develop relationships.
- Continuous self-learner who keeps abreast of market developments, content and technology.
- Strong knowledge of Thomson Reuters products, content and infrastructure.
- Self motivated and able to work well with team members including other CSs, Sales Specialists, Account Managers and management.Desired Skills

It would be ideal if the candidate had expert knowledge of all (most) of the TR AM desktop suite of products. The ideal candidate would also have experience working for an AM firm and a solid understanding of the needs of AM professionals. The appropriate candidate should be career driven and eager to learn as much as they can related to being successful at their job.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales Family Group
Primary Location: PA, UNITED STATES OF AMERICA
Other Locations:
Organization: F&R GSAM Americas
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel:

Client Specialist - AM Job (MA, UNITED STATES OF AMERICA)

Wed, 12 Jun 2013 05:00:00 GMT

Title:Client Specialist - AM
ID:JREQ001714

Description

Overview:
The Client Specialist is a client-facing role which supports Asset Management clients who use Thomson Reuters desktop products. Through a combination of market knowledge, product knowledge and client-management skills, the Client Specialist partners with Sales teams to solve specific client needs and works directly with customers to enable their use of Thomson Reuters data. You will work in a fast-paced environment at the forefront of the latest developments in market data and technology and collaborate closely with Thomson Reuters Sales, Account Management, Content, Product Management, Development, and other business units to deliver unparalleled service to our clients.

Responsibilities:
A high level of client interaction is expected. Client Specialists are expected to spend the majority of their time interacting with clients on-site or via remote sessions, record their activity into a CRM and share client feedback with the Sales Team and Asset Management Division. All CS activity will be focused on increasing the retention rate of assigned accounts. Some activity should be focused on looking for new users to sell TR desktops to or up selling existing users.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Skills:
- At least two years of experience interacting with Asset Management professionals either in a training, help desk, account management or sales role. Good knowledge of customer business needs and workflows.
- Excellent listening and communication skills and ability to create and develop relationships.
- Continuous self-learner who keeps abreast of market developments, content and technology.
- Strong knowledge of Thomson Reuters products, content and infrastructure.
- Self motivated and able to work well with team members including other CSs, Sales Specialists, Account Managers and management.

Desired Skills:
It would be ideal if the candidate had expert knowledge of all (most) of the TR AM desktop suite of products. The ideal candidate would also have experience working for an AM firm and a solid understanding of the needs of AM professionals. The appropriate candidate should be career driven and eager to learn as much as they can related to being successful at their job.

Education:
BS/BA. Masters degree, CFA or Series Certified a plus.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales Family Group
Primary Location: MA, UNITED STATES OF AMERICA
Other Locations:
Organization: F&R GSAM Americas
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel:

Technical Support Executive- German Speaker (till end of the year) Job (Che-Geneva-153 Route DE Thonon, GENEVA)

Wed, 29 May 2013 05:00:00 GMT

Title:Technical Support Executive- German Speaker (till end of the year)
ID:CUS00007170

Description

Technical Support Executive

Opportunity for a French and German speaking Financial Markets Executive Contractor position within Thomson Reuters Customer Support (TRCS) in Geneva. The main drive of this department is to provide an excellent level of first line telephone and e-mail support on queries raised by Thomson Reuters customers.

Thomson Reuters offers a young, dynamic, multi cultural, international environment with a strong focus on quality of service and further development of knowledge and skills. In Geneva we cover 15 countries, in 8 different languages.
- Offer expert advice and help to clients over various channels, relating to the use of their Thomson Reuters applications
- Manage resolution processes and assume ownership of functionality and data content queries
- Ensure that customers are always kept up to date about the status of their query by providing effective and accurate follow up
- Continuously enhance personal and business competencies, such as product and market knowledge
- Build an extensive network throughout the company to facilitate quick and efficient resolution
- Manage the customer relationship through the use of Siebel CRM

Qualifications
- Graduate level education or equivalent, preferably in Economics, Business or Finance.
- Professional experience in either the Financial Markets or in a Customer Service role
- Financial Markets knowledge or aptitude for quick learning
- Logical approach to problem solving and analytical thinking
- Excellent service skills including active listening alongside focussing, and fully understanding our customer's needs
- Ability to work under pressure
- Proven team player, excellent communication and interpersonal skills
- Self motivated, proactive and driven
- Good time management and organisational skills in order to prioritise workload and demands
- Demonstrates urgency, energy and enthusiasm
- Adapts quickly to a changing environment
- Language skills: fluent French, German & English is a must; other languages are a plus;
- Excellent IT skills and good knowledge of Windows applications, including Excel and Word

Job: Customer Service & Support
Primary Location: Che-Geneva-153 Route DE Thonon, GENEVA
Other Locations:
Organization: F&R M&CE HelpDesk
Schedule: Full-time
Education Level:
Job Type: Temporary Work
Shift:
Travel: No

Systems Engineer, Applications Management Job (MN, UNITED STATES OF AMERICA)

Wed, 12 Jun 2013 05:00:00 GMT

Title:Systems Engineer, Applications Management
ID:JREQ001455

Description

DESCRIPTION

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com

PRIMARY OBJECTIVES

This Application Management Engineer (AME) position will provide application management services for many of our external flagship products including WestlawNext and Westlaw Classic. Application Management engineers will be assigned certain applications or areas of focus, and serve as the primary point of contact with developers, operations teams, platform teams, and other partners. For your assigned areas of focus, responsibilities include participating in planning meetings for change deployments, upgrades, maintenance, and infrastructure enhancements; creating and maintaining change and incident documentation; and collaborating with others to improve incident detection and faster resolutions. Application Management engineers will also be involved in on-boarding and ensuring operational readiness and ongoing supportability of new applications and components.

MAJOR AREAS OF ACCOUNTABILITY

Point of contact for developers and other partners for specific areas of focus.
Participates in on-boarding new applications or components into our production and QA/QED environments.
Ensures operational readiness and ongoing supportability for new applications and components to ensure operational excellence and that operations needs are met. May include proactively analyzing the environment, infrastructure, and app to help prevent production problems, maintain and improve performance and stability, and drive operational efficiencies.
Partners with development and other support teams to ensure application monitors are in place to provide effective and timely alerts.
Creates and maintains well-written documentation, such as deployment procedures and troubleshooting guides.
Collaborates with others to plan and schedule change deployments, upgrades, infrastructure enhancements, maintenance, and other activities.
Serves as a point of escalation to assist Application Services team members with incidents and change activities. This includes being part of an on-call pager rotation.
Investigates and summarizes major incidents, and pursues follow ups to improve incident detection and faster resolutions.
Applies automation and other improvements to change and incident management activities.

Qualifications

REQUIREMENTS

Education

A four-year degree in computer science or a related field, or equivalent work experience

Necessary Skills

Ability to support large, complex, multi-tier web applications using technical skills involving Windows Server, UNIX/Linux, Tomcat, routers, deployment managers, monitoring tools, scripting, HTML, XML, etc.
Demonstrated ability to learn new platforms and technologies with a keen interest in expanding and applying this knowledge as new ones emerge
Independence to acquire and maintain technical skills for professional development
Ability to work effectively in a fast-paced, challenging team environment
Ability to multitask, managing multiple and sometimes competing priorities

Strong analytical and organizational skills
A service-oriented attitude with strong relationship management skills

Enjoys creative problem solving
Ability to take ownership of issues / projects and drive to resolution with limited assistance

Excellent written and verbal communications
Willingness and enthusiasm to support a variety of applications, crossing multiple platforms, including providing 24x7 pager coverage on a rotating basis

Previous Experience

Working knowledge of Tomcat and/or IBM WebSphere application servers
Experience with web technologies, browsers and terminology (e.g., HTML, XML, JSP, .net, REST, LDAP)
Understanding of network and database technologies
Former application development experience with an operations focus a plus
Former Help Desk or Customer Service experience also a plus

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Operations Family Group
Primary Location: MN, UNITED STATES OF AMERICA
Other Locations:
Organization: Legal Technology
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel:

Financial Markets Executive (D&A), Turkish Speaker Job (Nicosia, CY)

Thu, 13 Jun 2013 05:00:00 GMT

Title:Financial Markets Executive (D&A), Turkish Speaker
ID:JREQ003451

Description

DESCRIPTION

The Thomson Reuters Customer Support Centre (in South Cyprus) is the high profile first point of contact for customers wanting help on any Thomson Reuters' products or services. The aim is to provide an efficient and effective place for customers to contact, where they can be assured that their technical queries will be answered promptly, accurately and professionally by telephone or electronically.

RESPONSIBILITIES
- Provide first line product support
- Answer queries promptly, professionally and knowledgeably on the phone and via email
- Maintain polite, professional attitude to all clients
- Log all calls received on Siebel accurately, efficiently and completely
- Provide timely updates to clients on existing queries
- Manage and take ownership of the resolution process for all customer related issues
- Ensure the provision of consistently reliable and professional service to Thomson Reuters' clients by utilizing in depth technical and product knowledge and diagnostic skills
- Develop expertise in the tools and Thomson Reuters products that will lead to shorter resolution times
- Escalate issues across business technical divisions expediting solutions to complex client queries and provide end to end ownership of client issues
- Undertake proactive calling to ensure customer satisfaction levels
- Proactively monitor team and make adjustments to meet optimum performance levels and advocate consistently maintained procedures
- Achieve individual & team desk targets
- This role encompasses interaction with a variety of departments and opportunity for progression within Thomson Reuters Customer Support

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

REQUIRED SKILLS
- Strong Customer Service skills
- Strong communication skills
- Experience of supporting clients in a technical customer support or customer service role
- Excellent knowledge of Internet technologies
- Logical approach to problem solving
- Strong time management skills
- Ability to work under pressure with minimum supervision
- Motivated self-learner who keeps abreast of technical developments
- Excellent Team Player
- Some experience within Thomson Reuters or relevant industry experience would be a plus
- Candidates with CCNA qualification would be an advantage
- Good knowledge of financial markets desirable
- Self motivation and a high level of initiative

LANGUAGE SKILLS
- Fluency in both Turkish and English is a requirement

The successful candidates should be able to communicate in Turkish Language with clients in Turkey.

Thomson Reuter’s employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Customer Service & Support Family Group
Primary Location: Nicosia, CY
Other Locations:
Organization: GGO MAR-HelpDesk
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel: