Thomson Reuters - Custom Search network-processing-associate-job-description

Cisco Voice Network Engineer (St. Louis Area but open to relocation w/in the US) Job (Creve Coeur, MO, US)

Sat, 04 May 2013 03:00:00 GMT

Title:Cisco Voice Network Engineer (St. Louis Area but open to relocation w/in the US)
ID:TEC00027436

Description

The IPT Engineer will be a member of a team responsible for the technical operations of the IPT network infrastructure at Thomson Reuters facilities.

Major Areas of Accountability:
- Responsible for troubleshooting and resolving network-related issues.
- Collaborate with network engineering team to deploy IPT services including local area network, IPT Servers, Voice Gateways and related technology.
- Collaborate and align with management, peers and global ITS operations on technology operations, processes, policies, best practices and tools to provide stable, predictable and high-performing IPT network infrastructure.
- Collaborate with Architecture and Implementation engineers teams to implement new services.
- Develop deep understanding of our internal customers and their needs. Understand how these differences affect our ability to support our customers on a global basis and provide recommendations for tools and processes to address these needs.
- Identify opportunities and make recommendations to more efficiently provide services to our internal customers.
- Be well-versed on emerging technologies for possible introduction into the organization.
- Strive for continuous learning, exceptional results and teamwork.
At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Qualifications

REQUIREMENTS, EDUCATION and EXPERIENCE
- 2+ years of hands on Cisco Networking experience
- Excellent customer service and communication skills with a "Can Do" attitude
- A self-motivated individual who is able to take ownership of and work concurrently on multiple initiatives with little or no supervision.
- Experience with ITIL V3 Processes
- Experience with network management and automation tools such as Reliatel.
- Able to work across boundaries and cultures with multiple technical and business groups in a large globally based organization.
- Able to communicate effectively with internal and external customers, including senior level executives of the organization.
- Proven ability to establish and develop relationships with all key stakeholders to facilitate a truly collaborative approach across the enterprise, identify potential challenges and deliver solutions in support of business strategies.
- Willing to work a flexible schedule to meet business requirements.
- Experience implementing and operating high performance networks using Cisco hardware.
- Expert-level troubleshooting and configuration experience for multiple technologies associated with unified communications products and services focusing on Cisco Campus LAN
- Core and Distribution switches; 6500, 4500e, 3750. Voice gateways; 3800 and 3900 series.
- Knowledge and experience with TCP/IP, Layer 2 and 3 switching, Cisco IOS, QoS.
- Certifications a Plus (e.g. CCENT, CCNA, CCNP, ITIL V3)
Travel:
- Some travel is required for this position to build and maintain relationships and address critical support needs.
- Must be willing to travel up to 5% of the time, occasionally on short notice.
Location: The preferred location is the Creve Coeur, (St. Louis) Missouri office.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the fiscal year 2013 (October 1, 2012 - September 30, 2013.)

Do you want to use your passion for technology to help build the knowledge economy? Are you interested in challenging and cutting edge technology projects?

In the Thomson Reuters "Tech Careers" iPad app, our technologists from around the world provide personal insight into projects they’ve worked on. They talk about the ideas, practical problem solving, open dialogue and knowledge sharing - and how the breadth of our business helps their diverse and evolving careers.

Interested in helping build and develop the world's leading source of intelligent information for businesses and professionals? The app also shares our latest technology vacancies globally.

Learn how our technologists help build the knowledge economy.

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Job: Technology Operations
Primary Location: Creve Coeur, MO, US
Other Locations:
Organization: Tech - Data Center Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time

Senior Solutions Network Architect, EMEA Job (London, GB)

Sat, 04 May 2013 02:59:00 GMT

Title:Senior Solutions Network Architect, EMEA
ID:TEC00026604

Description

Position Overview
Key member of the Elektron Managed Services Architecture team, responsible for the technical architecture within Elektron Managed Services data centres.

Focused on Networking with the following responsibilities :
- Technical design of Infrastructure for new Data Centre builds
- Review designs of existing Data Centres to identify improvement plans against the current reference architecture
- Technical designs/implementation of additional services in existing centres
- Technical designs/implementation for customer solutions/connectivity
- Working with the other functions in Elektron Managed Services, internal teams and our key business partners on the core propositions, infrastructure strategy, and associated technical and/or product documentation.
- Maintain an understanding of new technologies, architectures and products relevant to solutions/systems for Elektron Managed Services
- Maintain strong relationships with senior technical contacts in key partners/vendors and customers

Essential Day-To-Day Responsibilities
- Maintain sufficient familiarity with the Managed Services business and associated application/systems requirements
- Responsible for the technical review / approval of network/system level changes and provide input to plans/activities for changes to live systems
- Work with members of the Elektron Managed Services team, other TR groups and our partners to get critical projects delivered
- Resolve service impacting technical issues in a timely manner
- Maintain great knowledge of the implemented technologies and products
- Provide project implementation support during business and occasionally off business hours
- Create and update design and associated technical reference documentation
- Provide input to the manager of the Architecture team to define / refine practices to meet team's objectives
- Train/Coach/mentor others in the Architecture team and/or wider Elektron managed services team, or our key partners
- Act as lead architect/engineer for specific projects/implementations (who may or may not have direct staff management)
- Provide a point of contact for the Service and Release Management functions regarding all technical issues.
- To work with the Service and Release Management functions to determine courses of action for specific deliverables.

Additional Information
50% new builds (development/design), 50% maintenance (changes to existing design/build)
<10% travel

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills & Education
Bachelor of Science Degree with Class 2 Division 1 (or equivalent/), preferably in Computing or an Engineering discipline
- Strong experience working in Information Technology
- Been “hands on” in financial services Networking/IT within the last 5 years.
- Good understanding of Low Latency architectures, networks and systems/server technologies
- Thorough understanding of networking vendors and LAN/WAN solutions (Cisco and/or Juniper - switching, routing, firewall/security)
- Expert knowledge of routing-protocols OSPF (or IS-IS) and BGP.
- Expert knowledge of LAN and WAN architecture.
- Good knowledge of Messaging systems and architectures
- Good knowledge of Monitoring technologies and solutions
- Experience of design/implementation and/or operation/maintenance of 10G (or higher) bandwidth LANs
- Knowledge of Linux and Windows operating systems
- Knowledge of System virtualisation products
- Knowledge of Relational Databases
- Knowledge of Network Storage
- Experience with Network Design/Implementation/maintenance for Market Data Distribution Systems, Trading Systems (either customer proprietary or 3rd party products) and/or Direct Exchange feeds (e.g. from NASDAQ, LSE, NYSE, Deutsch Borse, etc.)
- Experience working with vendors offering Hosting Services to Financial Services (e.g. Equinix, InterXion, Savvis, Colt, BT GFS, etc.)
- Experience working with major NSPs (e.g. BT, AT&T, NTT, etc.)
- Demonstrated ability to gather/document requirements and reconcile associated conflicts
- Demonstrated ability to translate complex technical solutions/issues/information to a non-technical audience
- Demonstrated ability to work effectively within a global team to deliver high performance and customer satisfaction
- Ability to plan and prioritise work effectively to ensure timely completion of multiple parallel tasks/projects
- Strong bias towards customer service and improving the overall customer experience
- Previous business travel within the EMEA region
- Previous experience working for a financial services firm (or vendor that serves them based in London
- Good negotiation skills
- Good collaboration skills
- Good understanding/sensitivity to cultural differences
- Good interpersonal and communication skills

Desired Skills
- Prior experience with Thomson/Reuters/Bridge/Moneyline/Telerate as contractor or employee
- Customer facing experience of Enterprise of NSP routing and switching
- “Real world” experience of designing/implementing networks for market data/trading IT outside of Thomson Reuters, i.e. have been employed directly by financial services firms (or TR competitors in the Financial & Risk market segment).
- Application Programming experience (design/implementation/maintenance)
- Scripting experience (design/implementation/maintenance)
- Previous business travel within the AMERICAS or ASIA regions
- Good Business Acumen
- Experience of ITIL
- Formal Project Management training/qualifications/certifications
(Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Operating System training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Network Storage training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Relational Database training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Network Security training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)

Certifications Required
- Networking (Vendor specific - JNCIE preferred, or similar Industry Standard/Vendor Neutral) within last 5 years (i.e. does not have to be current)

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: London, GB
Other Locations:
Organization: F&R Trading Elektron Feeds
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Migration Specialist Job (Distrito Federal, MX)

Wed, 01 May 2013 03:00:00 GMT

Title:Migration Specialist
ID:PRO00007922

Description
- Manage end to end Eikon migration process
interfacing with the customer, and internal groups to plan, monitor progress, resolve issues and keep customers informed.
- Support the end user to ensure he has the technical requirements for an Eikon installation
on his existing hardware.
- Support users to run the System Test and interpret results from System Test in order to advice actions needed by client to prepare his hw for Eikon installation.
- Maintain Eikon Migrations sharepoint updated with current status of migrations and escalate any issues as soon as they appear.
- Work with other internal groups and positions
in order to obtain all necessary requirements, information and support to follow and accomplish the customers migration plans (TAMs, CIS, Account Managers, Customer Admin, IBM RCEs, AMgrs Team Leaders, Client Training)
- Use all the tools
available to report progress on projects such as PM Dashboard, Siebel CRM, PM Sharepoint, Trust.
- Track completion of assigned migration orders
using tools provided for Eikon migration process.
- Facilitation of communication
as appropriate with all internal and external stakeholders.
- Provide a professional customer service experience for external customers
- Troubleshooting a variety of technical and non technical customer issues.
- Contact targeted customers to complete the Thomson Reuters EIKON migration awareness and migration call
- Single point of contact for customer communication
during migration process
- Assist customers to register in the Customer Zone where necessary
- Assist the customer through Customer User Validation to ensure accuracy of data
- Set customer expectations and actions required when migrating from legacy Hosted products
- Encourage use of on-line portals, tools and demo's
- Communicate estimated migration dates
- Troubleshoot and escalate issues to the relevant support teams
- Liaise and closely collaborate with customer facing staff including: Account Manager, Customer Admin and Technical Support
- Ensure timely completion of orders
- Report on and escalate process or product issues as needed
- Provides positive closure on all migrations

Qualifications

Education & Technical Skills
- Windows SO, Excel, Antivirus, PCs knowledge, Internet & Networks knowledge
- Bachelors degree in information technology or equivalent experience. Educational background should include knowledge of computers, networking and project planning tools. This role requires good background in written and verbal communication and understanding of project management principles.

Competencies
- Results orientation
- Customer focus
- Influencing
- Teamwork and knowledge sharing
- Understanding people
- Positive service attitude
- Strong ability to connect and build relationships with customers via virtual methods ,phone, email

Experience
- 1+ year experience in a position that involved direct contact with end users.
- Full understanding of TR processes and lifecycle methodologies desirable.
- Solid understanding of relevant technologies and associated capabilities.
- Strong customer-facing and presentational skills..
- Educated to degree standard desirable
- IT related qualification desirable
Ability to provide appropriate level of instructions to clients with limited technical knowledge
Daily customer follow-up to migration order
Respond promplty to customer inquiries

Skills
- Excellent Oral communication
- Negotiating skills
- Project management basics
- Fluent in English as second language
- Ability to prioritize and manage multiple projects simultaneously
- Desirable:
Good knowledge of Thomson Reuters Hosted technical requirements
- Full understanding of migration tools (system test, file transport tool, user validation)
- Understanding of the EIKON journey 3 and HTA migration process as well as HTA requirements
- Working knowledge of Siebel
- Proven experience in a technical customer support or implementation role.
- Proven experience to work independently, time management and escalation skills.

Job: Professional & Consulting Services
Primary Location: Distrito Federal, MX
Other Locations:
Organization: GGO LatAm-Northern Unit
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Senior Systems Engineer - Kingfisher Job (Hyderabad, IN)

Mon, 29 Apr 2013 00:00:00 GMT

Title:Senior Systems Engineer - Kingfisher
ID:TEC00027420

Description

Job Summary:
Build and Release Management Expert who is highly motivated, creative and innovative, and has a passion for understanding software development projects. In this position, will be working with developers, QA engineers, dev managers, supporting the development of an enterprise level Application Lifecycle Management(ALM), build and release solution. Job involves creating builds using the tools provided and validate the builds and release to multiple environments with proper release notes after proper sanity check. Configuring servers and maintaining them. Need more understanding of different servers and able to configure to suit the web garden architecure/web applications model.Set up multiple environments and need to interact with production deployment teams for prod deployments.

Essential Responsibilities (Specific day-to-day responsibilities and milestones needed to achieve the objectives):
Manage Dev, QA and Pre-production environment.
Work with Data center team on production rollout in US and other global data center.
Monitor server counters on a daily basis and health check of the applications.
Need to respond to pager on production related issues.
Produce clear documentation for code releases to different environments.
Scripting – Scripting is an important tool to automate many ad-hoc processes, should have good knowledge of VB Script and WMI.

Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world's most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.
Senior systems Engineer (SE) position requires a motivated, enthusiastic, and pro-active engineer with an excellent 'can-do' attitude. As part of our product development will be responsible for development and support of Corporate Tax Workstation products. senior system engg will work with all the latest Internet development tools and technologies in a challenging and inspiring environment. Senior system engineer will be responsible for assigned areas of the product and must ensure that individual and team deadlines are met comfortably in maintaining different environments and able to support in different time zones.

Essential Responsibilities (Specific day-to-day responsibilities and milestones needed to achieve the objectives):
Manage Dev, QA and Pre-production environment.
Work with Data center team on production rollout in US and other global data center.
Monitor server counters on a daily basis and health check of the applications.
Need to respond to pager on production related issues.
Produce clear documentation for code releases to different environments.
Scripting – Scripting is an important tool to automate many ad-hoc processes, should have good knowledge of VB Script and WMI.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

REQUIRED Skills and Experience (must have) (include associated number of years):
- Expert in scripting languages such as VB Script and WMI.
- Expert in monitoring servers CPU, memory and other related counters.
- Windows Server 2003/2008 Administration
- IIS 6.0/7.0 Administration
- Working with development team to troubleshoot complex application issues, participate in planning (usage of tools like Visio), Monitoring, deploying new application releases and documenting the deployment processes.
- Dot net Application deployments with TFS Continuous Integration Builds.
- Security patch deployment Support for the applications.
- Networking skills & Troubleshooting basic network related issues and escalating to networking team and working towards resolution.
- Work on project tasks such as building new servers, server migration, upgrading to latest windows OS and upgrading IPAK level on servers, SQL upgrade, IIS installation & configuration.
- Providing Performance analysis and troubleshooting for Windows, IIS & network related issues.
- Should be process-oriented and be able to adapt to process changes. Working independently within established processes and procedures.
- Communicating problem resolution and additional information to customer groups, project team, and IT support groups.
- Extended coverage outside of normal work hours is occasionally required.
- Ability to produce clear documentation.
- Ability to collaborate and brainstorm ideas in a team environment.
- Ability to communicate effectively with other groups.

Education / Certifications (Specific degrees and/or certifications required or preferred):
Bachelors Degree in Computer Science or Information Systems or equivalent industry experience.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Operations
Primary Location: Hyderabad, IN
Other Locations:
Organization: Tax&Acctg EMEA
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel: No

Associate Application Support Engineer Job (Creve Coeur, MO, US)

Tue, 14 May 2013 00:00:00 GMT

Title:Associate Application Support Engineer
ID:TEC00028440

Description

Associate Application Support Engineer

Overview

We are looking for Application Support Engineers to work on one of the most recent and exciting products launched by Thomson Reuters; Elektron. Elektron provides ultra fast Real Time financial information to our customers in the financial community to give them a competitive edge by using the most advanced technologies available.

As one of our new team of Engineers you will be working in partnership with colleagues in Bangalore, India using the latest tools and processes to manage the Elektron service across the globe and maximize service availability to our customers.

Rapidly identify all incidents that are impacting or have the potential to impact service to the customer using system management tools. Assess within 2 minutes the impact of an incident and identify whether a known resolution exists that you can apply or whether escalation is required for resolution. Communicate accurate and timely information to customers about on-going service disruptions. Implement non-complex changes on production Windows and Solaris systems with 100% accuracy

Responsibilities
- Identify and raise issues with the monitoring tools that may prevent or slowdown the detection of incidents
- Develop a good understanding of the Elektron service and the function that each system delivers
- Call out and manage 3rd party vendors such as HP or Savvis when they are required
- Perform regular and adhoc health checks on the systems
- Accurately log incidents in the service management toolset, HP Service Manager 7
- GIve an accurate daily handover of all ongoing and major occurrenecs in your shift to your colleagues in BangaloreWe are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills
- A demonstratable passion for technology
- Clearly and quickly communicate an issue in English either written or verablly
- Navigate Microsoft Operating systems, start and stop processes, copy and edit files
- Act calmy and logically when under pressureDesired Skills
- Navigate Unix Operating systems
- Diagnose and fix basic computer issues such as configuration problems
- Understand network terminology and basic principles, such as TCP/IPAt Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Operations
Primary Location: Creve Coeur, MO, US
Other Locations:
Organization: F&R CTO Real-Time Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: No

Senior Application/Systems Support Specialist Job (United States)

Mon, 29 Apr 2013 00:00:00 GMT

Title:Senior Application/Systems Support Specialist
ID:TEC00028199

Description

Senior Application/Systems Support Specialist

New York, NY

Department Summary: The IT Support team for Thomson Reuters Quant Products is responsible for technical support of the MarketQA, QADirect, QA Studio and Fastick products deployed locally at client sites and on occasion within hosted environments on a 24 hour by 7day basis . These responsibilities include pre-sales support; assisting internal sales associates and clients with information on hardware necessary for proper performance within guidelines presented by the client. The team also provides pre-installation support, which consists of acquiring information on the clients current environment for review for any additional products or data that has been requested and installation support, which is the creation, delivery and installation of the product(s). Every team member also operates in a post-sales/reactive role regarding clients technical issues. Clients contact the team via a single contact point which is an 800 number known to all clients or a general email address in which both are monitored by the entire team.

Job Duties:

· Day-to-day technical support of the teams’ associated products deployed at client and hosted sites.

· Support all technical aspects of clients using distributed environments - MS-Windows and Linux operating systems and related hardware, network and product related issues.

· Operation, management and maintenance of all internal systems and processes used exclusively for providing data and software to clients in requested time frames.

· Record all client interactions (voice and email) via the Teamtrack issue management system.

· Fulfill all requested tasks assigned to individuals via the Teamtrack issue management system.

· Assure at all times that proper communication is being provided to clients during the issue resolution process.

· Function within a call center environment which includes maintaining availability on the primary call center application for answering incoming client requests and assure that requests are serviced in an appropriate and timely manner.

· Immediately follow up on any issues presented to the team from clients via email to ensure the client's request is serviced in an appropriate and timely manner.

· Directly follow-up with client contacts to ensure satisfactory resolution.

· Interacting with additional TR groups on in servicing the client's requests, this can include working with other technical resources within data centers; network, etc

· Immediately escalate issues as appropriate to other groups and management when required.

· Monitoring internal and client systems for proactively assessing any conditions that may causes risks and addressing these risks appropriately.

· If not assigned primarily to this function, function as a backup on a rotational basis during normal hours.

· Off-Hours Support - Weekend/Evening/Holidays support in team rotation will be required - If not assigned primarily to this function, function as a backup on a rotational basis.

· On a "request-basis", provide "in-person" application Installation support at client site/s as planned.

· Work on assigned projects and tasks as assigned by the Management and Team Leader.

· Involves less than 10% travel for client visits for meetings, onsite assistance with implementation and onsite training.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Minimum Requirements:

Bachelor's Degree in Computer Science, Computer Information Systems or related [Employer will also accept educational equivalency prepared by qualified evaluation service or in accordance with 8 CFR Section 214.2(h)(4)(iii)(D)”]

· 5 years of experience supporting MS Windows server environment.

· 5 years of experience supporting Windows Desktop client applications.

· 4 years of experience with LAN/WAN (networking) trouble shooting.

· 2 years supporting MS SQL databases.

· 2 years help desk experience in a financial environment.

· 2 years of experience in Linux Installation and administration.

· 1 year with SQL Programming.

· Experience may be gained concurrently.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Operations
Primary Location: United States
Other Locations:
Organization: F&R Investors Services
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Senior Solutions Architect, ASIA Job (London, GB)

Sat, 04 May 2013 02:59:00 GMT

Title:Senior Solutions Architect, ASIA
ID:TEC00026609

Description

Position Overview
Key member of the Elektron Managed Services Architecture team, responsible for the technical architecture within Elektron Managed Services data centres in the ASIA region.
With the following responsibilities:
- End to End technical design of Core Infrastructure for New Data Centre builds (includes network, server and application level components)
- Review designs of existing Data Centres to identify improvement plans against the current reference architecture
- Technical designs/implementation of additional services in existing centres
- Technical designs/implementation for Major customer solutions
- Working with the other functions in Elektron Managed Services, internal teams and our key business partners on the core propositions, infrastructure strategy, and associated technical and/or product documentation.
- Maintain an understanding of new technologies, architectures and products relevant to solutions/systems for Elektron Managed Services

Essential Day-To-Day Responsibilities
- Maintain sufficient familiarity with the Managed Services business and associated application/systems requirements
- Responsible for the technical review / approval of network/system level changes and provide input to plans/activities for changes to live systems
- Work with members of the Elektron Managed Services team, other TR groups and our partners to get critical projects delivered
- Resolve service impacting technical issues in a timely manner
- Maintain great knowledge of the implemented technologies and products
- Provide project implementation support during business and occasionally off business hours
- Create and update design and associated technical reference documentation
- Provide input to the manager of the Architecture team to define / refine practices to meet team's objectives
- Train/Coach/mentor others in the Architecture team and/or wider Elektron managed services team or our partners
- Act as lead architect/engineer for specific projects/implementations (who may or may not have direct staff management)
- Provide a point of contact for the Service and Release Management functions regarding all technical issues.
- To work with the Service and Release Management functions to determine course of action for specific deliverables.

Additional Information
50% new builds (development/design), 50% maintenance (changes to existing design/build)
<10% travel

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Essential Skills & Education
Min of Bachelor of Science Degree with Class 2 Division 1 (or equivalent), preferably in Computing or an Engineering discipline
- Extensive experience of working in Information Technology
- Been “hands on” in financial services IT within the last 5 years.
- Solid experience with LAN and WAN IP Networking, (Cisco and/or Juniper - switching, routing, firewall/security)
- Solid knowledge of Linux and Windows operating systems
- Solid knowledge of System virtualisation products
- Solid knowledge of Relational Databases
- Solid knowledge of Network Storage
- Design/Implementation experience with Market Data Distribution Systems, including TREP/RMDS and Wombat
- Design/Implementation experience with Trading Systems (either customer proprietary or 3rd party products).
- Design/Implementation experience with Direct Exchange feeds (e.g. from BSE, Taipei, HKX, SGX, OSE, TSE, ASX, etc.)
- Implementation experience with Direct Feed Handlers - TR (e.g. RDFD) and/or 3rd party (e.g. Wombat)
- Experience working with vendors offering Hosting Services to Financial Services (e.g. Equinix, InterXion, Savvis, BT GFS, etc.)
- Experience working with telecoms providers in ASIA region (e.g. NTT, WTT, KVH, HGC, SingTel, StarHub, etc.)
- Demonstrated ability to gather/document requirements and reconcile associated conflicts
- Demonstrated ability to translate complex technical solutions/issues/information to a non-technical audience
- Demonstrated ability to work effectively within a global team to deliver high performance and customer satisfaction
- Ability to plan and prioritise work effectively to ensure timely completion of multiple parallel tasks/projects
- Strong bias towards customer service and improving the overall customer experience
- Previous business travel within the EMEA or ASIA region
- Good negotiation skills
- Good collaboration skills
- Good understanding/sensitivity to cultural differences
- Good interpersonal and communication skills

Desired Skills
- Prior experience with Thomson/Reuters/Bridge/Moneyline/Telerate as contractor or employee
- “Real world” experience of market data/trading IT outside of Thomson Reuters, i.e. have been employed directly by financial services firms (or TR competitors in the Financial & Risk market segment).
- Experience of design/implementation and/or operation/maintenance of 10G (or higher) bandwidth LANs
- Application Programming experience (design/implementation/maintenance)
- Scripting experience (design/implementation/maintenance)
- Ability to read and/or speak Kanji, other ASIA region local languages also beneficial
- Previous experience working for a financial services firm (or vendor that serves them) with a major office or HQ in ASIA
- Previous business travel within the AMERS region
- Good Business Acumen
- Experience of ITIL
- Formal Project Management training/qualifications/certifications
(Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Network training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Operating System training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Network Storage training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Relational Database training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: London, GB
Other Locations:
Organization: F&R Trading Elektron Feeds
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Senior Solutions Architect, EMEA Job (London, GB)

Sat, 04 May 2013 02:59:00 GMT

Title:Senior Solutions Architect, EMEA
ID:TEC00026607

Description

Project Interview
Key member of the Elektron Managed Services Architecture team, responsible for the technical architecture within Elektron Managed Services data centres in the EMEA region.
With the following responsibilities:
- End to End technical design of Core Infrastructure for New Data Centre builds (includes network, server and application level components)
- Review designs of existing Data Centres to identify improvement plans against the current reference architecture
- Technical designs/implementation of additional services in existing centres
- Technical designs/implementation for Major customer solutions
- Working with the other functions in Elektron Managed Services, internal teams and our key business partners on the core propositions, infrastructure strategy, and associated technical and/or product documentation.
- Maintain an understanding of new technologies, architectures and products relevant to solutions/systems for Elektron Managed Services

Essential Day-To-Day Responsibilities
- Maintain sufficient familiarity with the Managed Services business and associated application/systems requirements
- Responsible for the technical review / approval of network/system level changes and provide input to plans/activities for changes to live systems
- Work with members of the Elektron Managed Services team, other TR groups and our partners to get critical projects delivered
- Resolve service impacting technical issues in a timely manner
- Maintain great knowledge of the implemented technologies and products
- Provide project implementation support during business and occasionally off business hours
- Create and update design and associated technical reference documentation
- Provide input to the manager of the Architecture team to define / refine practices to meet team's objectives
- Train/Coach/mentor others in the Architecture team and/or wider Elektron managed services team or our partners
- Act as lead architect/engineer for specific projects/implementations (who may or may not have direct staff management)
- Provide a point of contact for the Service and Release Management functions regarding all technical issues.
- To work with the Service and Release Management functions to determine course of action for specific deliverables.

Additional Information
50% new builds (development/design), 50% maintenance (changes to existing design/build)
<10% travel

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Essential Skills & Education
Min of Bachelor of Science Degree with Class 2 Division 1 (or equivalent), preferably in Computing or an Engineering discipline
- Extensive experience of working in Information Technology
- Been “hands on” in financial services IT within the last 5 years.
- Solid experience with LAN and WAN IP Networking, (Cisco and/or Juniper - switching, routing, firewall/security)
- Solid knowledge of Linux and Windows operating systems
- Solid knowledge of System virtualisation products
- Solid knowledge of Relational Databases
- Solid knowledge of Network Storage
- Design/Implementation experience with Market Data Distribution Systems, including TREP/RMDS and Wombat
- Design/Implementation experience with Trading Systems (either customer proprietary or 3rd party products).
- Design/Implementation experience with Direct Exchange feeds (e.g. from LSE, NYSE, Deutsch Borse, etc.)
- Implementation experience with Direct Feed Handlers - TR (e.g. RDFD) and/or 3rd party (e.g. Wombat)
- Experience working with vendors offering Hosting Services to Financial Services (e.g. Equinix, InterXion, Savvis, BT GFS, etc.)
- Experience working with telecoms providers in the EMEA region (e.g. BT, Colt, Verizon, etc.)
- Demonstrated ability to gather/document requirements and reconcile associated conflicts
- Demonstrated ability to translate complex technical solutions/issues/information to a non-technical audience
- Demonstrated ability to work effectively within a global team to deliver high performance and customer satisfaction
- Ability to plan and prioritise work effectively to ensure timely completion of multiple parallel tasks/projects
- Strong bias towards customer service and improving the overall customer experience
- Previous business travel within the EMEA region
- Previous experience working for a financial services firm (or vendor that serves them based in London
- Good negotiation skills
- Good collaboration skills
- Good understanding/sensitivity to cultural differences
- Good interpersonal and communication skills

Desired Skills
- Prior experience with Thomson/Reuters/Bridge/Moneyline/Telerate as contractor or employee
- “Real world” experience of market data/trading IT outside of ThomsonReuters, i.e. have been employed directly by financial services firms (or TR competitors in the Financial & Risk market segment).
- Experience of design/implemention and/or operation/maintanance of 10G (or higher) bandwidth LANs
- Application Programming experience (design/implementation/maintenance)
- Scripting experience (design/implemention/maintanance)
- Previous business travel within the AMERS or ASIA regions
- Good Business Acumen
- Experience of ITIL
- Formal Project Management training/qualifications/certifications
(Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Network training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Operating System training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Network Storage training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)
- Formal Relational Database training/qualifications/certifications (Vendor specific or similar Industry Standard/Vendor Neutral)

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: London, GB
Other Locations:
Organization: F&R Trading Elektron Feeds
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Senior Software Engineer(ACT) Job (Beijing, CN)

Thu, 02 May 2013 03:00:00 GMT

Title:Senior Software Engineer(ACT)
ID:TEC00025520

Description
- Design and implement application programs for Asia Collections Technology team
- Translate exchange specifications into application program
- Ensure new programs behave according to specifications by conducting unit test, integration test and regression test
- Collaborative with Asia internal customers including Operations, Content team, QA and BA

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Qualification:
Education:
B.Sc. or equivalent in Computer Science or other computer related subject

Required Skills (Must have), Necessary industry Experience & associated number of years of experience:
"University degree holder in Computer Engineering or Computer Science
- 1~2 working years experience in IT field mainly in software design, development and testing.
- Computing related experience: Visual C/C++, MS SQL, XML, Oracle, Windows OS, Unix.
- Professional experience / knowledge will be an advantage: Data Network communication, Financial Market Industry, CCNA.
- Good Finanical Market Knowledge and work experience is a definitive advantage.
- Demonstrate good software design and engineering industrial practices
- Ability to work and communicate in a multinational corporations environment and a good team player to deliver work product under high pressure.
- Experience in dealing with production issues, risks, support, installation and troubleshooting an advantage
- Take Ownership in the work and be quality and detail conscious
- Proficiency in English both verbally and in writing is a must. "

Desired Skills (Nice to have in addition to the Required Skills), Necessary industry Experience & associated number of years of experience:
Quick learner and ability to quickly grasp the large scale mission critical systems.
- Technically-inclined, analytical, meticulous and attentive to details.
- A proactive team player with the ability to work in dynamic environments.
- Ability to work under tight deadlines with high stress tolerance.
- Have good interpersonal skills with the ability to deal with people at all levels and comfortable in cross-cultural environment.
- Knowledge in Japanese an added advantage
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: Beijing, CN
Other Locations:
Organization: F&R CTO Collections
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: No

Management Systems Engineer (St. Louis or Eagan, MN - Open to candidates willing to r Job (Eagan, MN, US)

Tue, 30 Apr 2013 00:00:00 GMT

Title:Management Systems Engineer (St. Louis or Eagan, MN - Open to candidates willing to relocate)
ID:TEC00028290

Description

Position Overview:

A vacancy has opened up for a Systems Engineer in the DCO Management Systems 2nd Level Support Group dealing with Netcool Systems Management Support. This position will be based in St Louis.

Support team is looking for qualified candidates to start a promising career in Technology Operations.

Support currently comprises of the following tools and technologies:
- IBM Netcool
- IBM WebTop
- IBM Tivoli Enterprise Portal (TIP)
- IBM Impact
- IBM Tivoli Endpoint Manager (TEM)
- IBM Tivoli Provisioning Manager (TPM)
- Unix O/S variants as Solaris, SUSE, Linux, etc.
- Windows O/S variants as W2003 server, W2008 server
- IBM Tivoli Management Environment products (TME10)
- Various other tools and technologies associated with systems management

Essential Day-to-Day Responsibilities:
- Provide day to day technical support for the Netcool, WebTop, Impact infrastruture, Unix, and Windows server environments and applications
- Participate in the implementation projects as and when requirement arises
- Taking full responsibility for stable operation of all systems under management
- Implement and support Windows clustering and applications in the systems management clusters
- Plan and implement Business As Usual upgrades and patching schedules following business critical processes
- Work on system/service performance issues, find root cause and solution
- Provide root cause analysis for existing problems affecting Production environments including vendor escalation where necessary
- Proactive in finding root cause irrespective of the source (be it UNIX, Windows, Network, applications) by working with peers
- Liaison with site operations/remote smart hands, vendors, engineering, development, applications support, end user services/project managers
- Be open to learning appropriate new technology and applying pro-actively
- The team provides 24x7 coverage to our customers
- Provision and maintenance of documentation on system configurations
- Project manage the implementation of small projects

Additional Information:

The team has to cover the below windows, shift patterns will be provided

Mon-Fri : 09:00 - 17:00 LOCAL TIME (Individuals will work 8 hours in this slot)

Cover 24*7 Off-Hours remote support in a group rota pattern at least 1 week per month

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Education:

Bachelor's Degree or higher in Computer Science, Computer Engineering, IT, Networking or related fields, or equivalvant experience in the field.

Required Skills:
- 3+ years of support experience, predominately with Netcool
- Strong understanding and experience in IBM Netcool Suite of products and related technologies
- Experience in all forms of Operating Systems (Windows, Unix, Solaris, SUSE, etc)
- Fundamental Networking, VLAN and related from Systems Management perspective
- TCP/IP networking troubleshooting skills
- Methodical and logical fault finding
- Hardware implementation, configuration, trouble shooting experience
- Willingness and open to work on issues and find the root cause
- Good working knowledge of ITIL and it’s use within Operational environments.
- Capability to multitask, and work under pressure with changing priorities is essential to this role.
- Excellent written / verbal communication skills and interpersonal skills as they will be working with numerous teams within the global organisation.
- A logical and methodical approach to problem solving.
- Flexible attitude to weekend and evening work is a must as individuals will be required to support implementations during off hours at times.

Desired Skills:
- A background in a busy operational or service delivery environment
- Familiarity of Oracle database and Veritas technologies
- Familiarity with ITIL Incident, Change, and Problem Management processes within a large organization
- ITIL (ITILv2/3 Foundation) certification

Required Certifications:
- Netcool and/or related products
- Microsoft and/or Solaris certifications

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2013 fiscal year (October 1, 2012-September 30, 2013).

Do you want to use your passion for technology to help build the knowledge economy? Are you interested in challenging and cutting edge technology projects?

In the Thomson Reuters "Tech Careers" iPad app, our technologists from around the world provide personal insight into projects they’ve worked on. They talk about the ideas, practical problem solving, open dialogue and knowledge sharing - and how the breadth of our business helps their diverse and evolving careers.

Interested in helping build and develop the world's leading source of intelligent information for businesses and professionals? The app also shares our latest technology vacancies globally.

Learn how our technologists help build the knowledge economy.

Download our Tech Careers iPad app

Job: Technology Operations
Primary Location: Eagan, MN, US
Other Locations: USA-St Louis-788 Office Pkwy,Creve Coeur,Missouri,United States
Organization: Tech - Data Center Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time

Manager, Talent & Development Job (New York City, NY, US)

Wed, 15 May 2013 00:00:00 GMT

Title:Manager, Talent & Development
ID:HUM00002026

Description

Thomson Reuters is seeking qualified candidates for a Talent & Development Manager opportunity based in our midtown Manhattan office. This exciting opportunity has arisen for a Learning & Development Manager to play an important role in the L&D team in helping drive the Leadership and Management agenda forward in order to deliver key business results.

This is a key role which will help shape the implementation of the L&D Management and Leadership agenda at a Global level through exceptional project management, operational support, customer service, flawless execution, and a continuous process improvement mentality.

Responsibilities:

Program Management
-Lead project management for large scale (approx 10k+) global programs being responsible for developing and executing project charters including planning, development and tracking of schedule and budget, co-ordinating resources across functions and locations to ensure quality delivery, supporting the marketing and communication plans, monitoring, evaluation and reporting around all aspect of this complex project.

L&D Logistics and Operational Support
-Lead a small global team and develop a global network to:
- Manage instructor led delivery and logistics successfully, coordinating course enrolment, course scheduling, venues, preparing course materials, equipment, facilities etc.
- Maintain a positive relationship with training partners, keeping up to date contracts, timely payment of invoices and adherence to cancellation policies.
- Manage course information, ensuring that L&D courses are up-to-date and accurate in the LMS.
- Coordinate events and undertake administration duties for L&D Directors and VPs.
Coordinate the Creation of L&D materials
-Work with external vendors and L&D Directors and VPs to:
- Create and/or manage the creation and testing of e-learning and all new L&D media designed to meet learning objectives.
- Create and/or manage the creation of training materials for instructor-led sessions and supporting toolkits designed to meet learning objectives.

L&D Research, Metrics and Analysis
-Support L&D Directors and VPs in conducting internal and external research which supports the development of L&D interventions.
- Utilize external and internal (qualitative and quantatitive) data to analyze and measure the business impact of learning solutions. Provide analysis and recommendations to the leadership team.
- Additional ad-hoc high value research and analysis.
Team Leader:
-Manage operational delivery of Talent associate and oversee support being delivered for the L&D Leadership.
- Provide career development and performance guidance to less experienced Associates in order to develop sustainable high performance.Scope and Impact
- Manage project and program based budget to ensure that the ROI is fully realized.
- Manage colleagues dedicated to projects and programs under the responsibility of this role.
- Support other team members to promote their performance and develop to their full capability.
- Represent the Learning & Development function and build its reputation for quality deliverables with other colleagues.

Relationships: Internal/External
-Internal relationship building within the HR community, business segment and functional leaders, key stakeholders and the Talent & Development team
- External relationship building with vendors and consultants

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Skills and requirements:
- Strong project management skills; adept in creating and executing project plans and managing successful project execution across businesses, geographies and disciplines
- People management skills; team building and leadership skills to achieve high performance from team
- Superior collaboration and communication skills; ability to build relationships with and consult at all levels within an organization
- Experience in Learning and Development or related area with broader HR knowledge preferable
- Demonstrated ability to deliver results exceeding expectations with clients and key stakeholders
- Customer and business acumen; demonstrated stakeholder management skills
- Must have strong organization and time management skills and able to manage multiple projects simultaneously
- Must be willing to further develop L&D expertise in conjunction with maintaining all project management related duties
- Strong customer service bias to effectively respond to user / client enquiries and resolve any issues
- Excellent communication skills (both written and verbal)
- Ability to use good judgement in making decisions
- Ability to interface with all levels of the organization
- Proficient in the use of PowerPoint, Excel and Word
Certification/Education
-BA/BS/ Masters in Business Administration or Human Resources or related L&D experience. Project management certification/ experience required.

Professional Experience
- Managing global projects within matrix environment
- Managing high profile programs with exposure to senior stakeholders
- Creating a global network and developing others in a team environment in order to successfully execute large scale projects
- Developing communications, including creating email flyers, PowerPoint presentations etc.
Behavioral Competencies
- Manager, Projects
- Manager, Learning & Development
- Associate, Projects
- Team CoordinatorAt Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).

Job: Human Resources
Primary Location: New York City, NY, US
Other Locations:
Organization: People - Talent & Development
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time

Implementation & Support Engineer Job (New York City, NY, US)

Wed, 24 Apr 2013 03:00:00 GMT

Title:Implementation & Support Engineer
ID:TEC00026313

Description

Implementation & Support Engineer

Eikon is a product which transforms Thomson Reuters Financial & Risk business, by delivering compelling and customer driven products over a single, flexible and robust platform.

Implementation & Support Engineer position is part of a dynamic team within Global Operations to manage implementation and provide Technical Support for Eikon Platform Shared Services. This role also includes additional responsibilities where necessary such as Integration with production and operational management networks and ensuring compliance to policies and standards for Process, Technology and Security.
- Hands on & Execution of Implementation works for new and upgrade of IT Infrastructure with standard platforms on Network/Servers Technologies carried out in compliance with best practices as categorized in the following.
- Providing Point of escalation Contact for 2nd level troubleshooting with end-to-end ownership for technical support carried out in compliance with best practices as categorized in the following.
- Incident Management: Provide Single Point of Contact to fix or escalate incidents with agreed Mean-Time-To-Recover (MTTR) for service restoration and also using tools to analyze incident and ensuring process compliance.
- Being a member of Technical Recovery Team to resolve severe incidents and also escalation to Management followed with Post Incident Review of Work Process & Instructions.
- Actively participate in service recovery calls to ensure the focus is maintained by all support chain participants through normal day to day operations or during Incident recovery
- Change Management: Responsible to validate and vet Change Request to ensure compliance that includes verification checks & fallback procedures.

Sharing of support knowledge and experience across the boarder Eikon Platform team. Positions will shift in 14 day cycles: first week 3 on/4 off then second week 4on/3off @ 12.5 hrs per day. Day hours 9am to 9:30 pm (may change)

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications
- Bachelor's degree in an Engineering discipline or Computer Science (desirable) or equivalent experience (4 - 7 years)
- Specialized Knowledge (mandatory) with Hands-on experience for the following competencies.
- Technical Expertise on Windows servers (Windows 2003-2008), Solaris/Linux and applications (MS Cluster/MS SQL/IIS), for implementation, administration and support roles.
- Remote Support Experience covering 24 x 7 mission critical business environment.
- Experience with complex product environment for application support with thorough understanding on data flow and architecture.
- Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere.
- Experience with the ITIL Process method of working for Incident, Problem, Change, Release & Configuration Management Tasks covering analysis & execution.
- Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems.
- Ability to work in shift and flexible schedule.
- Writing Skills for Documentation, Building & Maintaining Relationships, Problem Solving and Decision Making, end to end ownership for customer satisfaction through levels of support, planning and organization & working well with Virtual Team are the required key soft skills.
- Execute Power Down Tests & Site Failover, including recovery actions.

Desired Skills (Nice to have in addition to the Required Skills), necessary industry experience and associated number of years of experience:
- 4 to 7 years experience on Technical Support and Implementation roles for IT infrastructure Data Centre environment.
- Good knowledge on XML, Microsoft .Net technologies.
- Strong communication skills.

Any Certifications Required:
- Any Certification on HP Proliant, Solaris / Linux, IBM Blades, Cisco products is an advantage
- Any Certification on Microsoft Technologies
- Certification on ITIL Processes is an advantage

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Operations
Primary Location: New York City, NY, US
Other Locations:
Organization: F&R DP Desktop Technology Ops
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: No

Web Marketer Job (London, GB)

Mon, 22 Apr 2013 00:00:00 GMT

Title:Web Marketer
ID:MAR00003474

Description

Position Overview

The Web Marketer is responsible for implementing online strategy for web marketing & site development. The Web Marketer will support web marketing leaders and cross-functional teams in executing programs that drive the online marketing experience.

Essential Responsibilities

- Support the overall site experience, mobile access, merchandising approach and development priorities. Execute programs to drive improvement in volume and quality of traffic to via organic search
- Support content strategy, governance and implementation, including site architecture and new template developmento Outline media placement buying strategy (key legal sites, industry associations, TR sites, advertising networks, direct mail, tradeshows, etc.)

o Implement unique offers and messaging; creative refresh strategy. Implement standardized, brand compliant WTC message across various media

o Collaborate with Direct Mail and Email marketers to appropriately leverage planned customer touches

o Execute programs that incorporate testing of advertising technologies (behavioral, shoplets, etc.)

o Regularly communicate best practices for online advertising across the organization

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Education

- BA or BS in Business, eCommerce or related field. MBA preferred

Required Skills
- Demonstrated expertise and success in multi-channel direct marketing & sales
- Success in integration of new marketing technologies
- Critical thinking, strong analytical skills
- Basic project management experience
- Proven ability to contribute to cross-organizational teams
- Exceptional oral and written communication skills
- Attention to detail and process improvement
- Keep up-to-date and adhere to online marketing best practices

Desired Skills

Strong experience in direct/online marketing.

Good experience of Internet marketing required with working knowledge of a variety of the field’s concepts, procedures and practices.

Experience with web design and development.

Proven knowledge of Internet advertising tactics, SEO / PPC.

Working knowledge and / or experience with:

o Web analytics applications

o Content Management Systems

o Business Objects or similar reporting tools

o Search engines

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Marketing & Communications
Primary Location: London, GB
Other Locations:
Organization: F&R CESM Marketing Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Enterprise Account Manager Job (PA, US)

Sun, 05 May 2013 00:00:00 GMT

Title:Enterprise Account Manager
ID:SAL00009921

Description

The Enterprise Account Manager is responsible for cultivating and managing new sales activities in their territory, resulting in reaching and potentially exceeding sales quota targets for the Professional Sales Group. The Enterprise Account manager leverages various Professional resources to help their business achieve its sales goals. The territory for this position includes ME, VT, NH, MA, RI, CT, PA, VA, NC, SC and PR.
- Accountable for sales/quota for assigned territory and firms.
- Accountable for GoSystem Tax & Ultra tax sales/quota to assigned firms.
- Primary "face" of the overall Professional customer relationship.
- Responsible for delivering Enterprise story and value.
- Primarily responsible for generating new software revenue and upgraded revenue for existing licensing and services from existing client base.
- Accountable to generate leads through multiple channels such as: individual networking and contact development, research and knowledge of territory and geography, focused sales campaigns, trade and professional associations, existing client base for other Tax & Accounting products/services.
- Actively participate and lead trade show activities to promote Professional.
- Manages the sales process from start to close including handling sales negotiations.
- Responsible for self development in regards to understanding and maintaining product knowledge required to support all products and services. Takes initiative to sell multiple products across clients.
- Prepares sales reporting and forecast for assigned territory/clients.
- Monitors and evaluates the products and activities of the competition.
- Manage national sales campaigns, working across Professional and other businesses within Tax & Accounting.
Reports to: Director, Enterprise Sales

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Qualifications
- Maintain a solid understanding of the Enterprise Suite of Products. Know how they are used in the accounting profession, to the degree in which you can assess the applicability of the programs to our prospects, and how they differ from the competition. Extend knowledge to new products as necessary. Know the product features, benefits and pricing.
- Maintain expert knowledge in GoSystem Tax & Ultra Tax solutions.
- Maintain a strong competency in all Enterprise systems, tools and processes
- College graduate with business degree or equivalent
- Prior experience and/or prior experience selling, consulting or servicing with large accounting firms
- Demonstrated understanding and successful history of solution selling in a field based sales model
- Positive/winning attitude and excellent leadership skills
- Ability to communicate and influence others over the phone and in person
- Organized work habits: demonstrating consistency, effort and effectiveness
- Excellent communications skills (written, verbal and presentation)
- Demonstrated success in a changing and high paced environment
- Demonstrated skill in sales presentation situations
- Establishes and maintains cooperative working relationships
- Strong team player with demonstrated abilities to coordinate various resources supporting sales activities
- Receptive to feedback and constructive criticism
- Ability to travel 50 - 75%
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: PA, US
Other Locations:
Organization: Tax&Acctg Professional
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel: Yes, 75 % of the Time

Order Management Specialist Job (Creve Coeur, MO, US)

Fri, 03 May 2013 03:00:00 GMT

Title:Order Management Specialist
ID:CUS00006795

Description

Overview:
The Order Management Specialist (OMS) is responsible for the entire order life cycle (quote submission, order processing, permissioning, and billing) while providing support to the account team and associated client base. This includes meeting requirements and deadlines in an accurate and timely manner, and ensuring customer satisfaction throughout the quote to billing process. Responsible for the quote to billing process, this function is the main administrative support role for sales and clients. The OMS takes actions to ensure all client positions are accurate for sales reporting, order and billing processing, and client management. The OMS understands full functionality of quote/order management systems. Working closely with clients, sales, and other internal teams – the OMS proactively seeks to meet daily and monthly goals. This role utilizes project management skills in coordination with organizational and relational abilities to promote excellence in teamwork and service.

Responsibilities:
Order Management

- Create, Issue, and Manage the Quote to Billing process
- Work with Sales and Legal as appropriate to prepare contract & applicable side letters, including uploading into document housing systems
- Obtain information required to process order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts)
- Ensure appropriate approvals are in place prior to quote submission
- Ensure any off-line pricing calculators and/or product-specific checklists are completed prior to quote submission
- Verify equipments needs, communication requirements and general client needs, making sure to provide timeframes and set client expectations accordingly
- Escalate all delays to internal departments where interaction is required.
- Implement release of billing for all services and charges
- Ensure DAD changes are communicated to sales and processed per the Global DAD guidelines

Account Maintenance

- Maintain accurate client site billing & location details, and contact/user records on internal systems
- Monitor & cleanse sales order admin database regularly
- Reconcile out of date Opportunities to orders
- Provide timely support and resolutions regarding Data and Compliance issues
- Review Free Trial expiration notices with account teams

Relationship Management

- Establish key client relationships in order to facilitate improved administration and customer satisfaction
- Manage and resolve external & internal queries relating to quote/order status, client account information/permissioning, and compliance issues
- Assist clients with Data Access Declarations
- Partner with relevant groups to participate in pending book meetings, ensuring follow-up actions are completed
- Liaise with sales and clients for issues relating to customer administration issues
- Act as mentor/coach to new hires and existing staff as required

Project Management

- Establish communication between internal and external groups
- Provide timeline and set expectations
- Coordinate orders, permissioning, training, and billing
- Consult with product teams, trainers, and systems support to identify service-impacting issues
- Contribute to new process releases and system enhancements by providing insight and performing tests
- Work with Head Offices and other regional CA groups on global deals
- Provide insight to Global Project Managers to ensure processes and contracts take in to consideration the specific regional requirements
- Work with Sales and Client to identify “time-saving” and “cost-saving” opportunities where need

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills:
- Degree or relevant work experience.
- English language plus other languages required according to local business requirements
- Good customer service skills
- Ability to grasp technical concepts, understand diverse hardware platforms, operating systems, data communications and networking
- Detail oriented with good analytical skills
- Ability to communicate at all levels and work in a team
- Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills
- Flexibility and an appreciation of a fast-moving and international environment
- 3-5 years customer service experience within Thomson Reuters or relevant industry

Desired Skills:
- Understanding of financial markets or Reuters and Thomson products
- Good understanding of internal admin systems such as CRM, COMPASS
- Understanding of compliance with company practices and methods of working
- Proficiency in office suite and Siebel

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Customer Service & Support
Primary Location: Creve Coeur, MO, US
Other Locations:
Organization: F&R Customer Administration
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Order Management Specialist Job (Creve Coeur, MO, US)

Sat, 18 May 2013 05:31:00 GMT

Title:Order Management Specialist
ID:CUS00006946

Description

Overview:
The Order Management Specialist (OMS) is responsible for the entire order life cycle (quote submission, order processing, permissioning, and billing) while providing support to the account team and associated client base. This includes meeting requirements and deadlines in an accurate and timely manner, and ensuring customer satisfaction throughout the quote to billing process. Responsible for the quote to billing process, this function is the main administrative support role for sales and clients. The OMS takes actions to ensure all client positions are accurate for sales reporting, order and billing processing, and client management. The OMS understands full functionality of quote/order management systems. Working closely with clients, sales, and other internal teams – the OMS proactively seeks to meet daily and monthly goals. This role utilizes project management skills in coordination with organizational and relational abilities to promote excellence in teamwork and service.

Responsibilities:
Order Management
- Create, Issue, and Manage the Quote to Billing process
- Work with Sales and Legal as appropriate to prepare contract & applicable side letters, including uploading into document housing systems
- Obtain information required to process order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts)
- Ensure appropriate approvals are in place prior to quote submission
- Ensure any off-line pricing calculators and/or product-specific checklists are completed prior to quote submission
- Verify equipments needs, communication requirements and general client needs, making sure to provide timeframes and set client expectations accordingly
- Escalate all delays to internal departments where interaction is required.
- Implement release of billing for all services and charges
- Ensure DAD changes are communicated to sales and processed per the Global DAD guidelines

Account Maintenance
- Maintain accurate client site billing & location details, and contact/user records on internal systems
- Monitor & cleanse sales order admin database regularly
- Reconcile out of date Opportunities to orders
- Provide timely support and resolutions regarding Data and Compliance issues
- Review Free Trial expiration notices with account teams

Relationship Management
- Establish key client relationships in order to facilitate improved administration and customer satisfaction
- Manage and resolve external & internal queries relating to quote/order status, client account information/permissioning, and compliance issues
- Assist clients with Data Access Declarations
- Partner with relevant groups to participate in pending book meetings, ensuring follow-up actions are completed
- Liaise with sales and clients for issues relating to customer administration issues
- Act as mentor/coach to new hires and existing staff as required

Project Management
- Establish communication between internal and external groups
- Provide timeline and set expectations
- Coordinate orders, permissioning, training, and billing
- Consult with product teams, trainers, and systems support to identify service-impacting issues
- Contribute to new process releases and system enhancements by providing insight and performing tests
- Work with Head Offices and other regional CA groups on global deals
- Provide insight to Global Project Managers to ensure processes and contracts take in to consideration the specific regional requirements
- Work with Sales and Client to identify “time-saving” and “cost-saving” opportunities where need

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills:
- Bachelors Degree or relevant work experience
- English language plus other languages required according to local business requirements
- Good customer service skills
- Ability to grasp technical concepts, understand diverse hardware platforms, operating systems, data communications and networking
- Detail oriented with good analytical skills
- Ability to communicate at all levels and work in a team
- Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills
- Flexibility and an appreciation of a fast-moving and international environment
- 3-5 years customer service experience within Thomson Reuters or relevant industry

Desired Skills:
- Understanding of financial markets or Reuters and Thomson products
- Good understanding of internal admin systems such as CRM, COMPASS
- Understanding of compliance with company practices and methods of working
- Proficiency in office suite and Siebel

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Customer Service & Support
Primary Location: Creve Coeur, MO, US
Other Locations:
Organization: F&R Customer Administration
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Senior Software QA Engineer Job (Boston, MA, US)

Sat, 18 May 2013 05:31:00 GMT

Title:Senior Software QA Engineer
ID:TEC00028139

Description

Primary Objective(s)

Working under the direction of the Quality Assurance Manager, the Quality Assurance Engineer is responsible for analyzing the software functionality, and for designing and implementing test cases to fully test software components. The engineer will be responsible for writing, executing, and maintaining manual and automated test cases, along with associated resources, scripts, expected results, and execution reports. The engineer may also work with the development group and product management groups in the requirements definition process to ensure that requirements are clear, unambiguous, and testable.

Key Responsibilities
- Provide projections and estimates for self as well as junior resources.
- Report and track discovered defects/issues.
- Prepare test execution reports and/or status reports.
- Schedule and allocate local and remote resources.
- Create and revise Test Plans.
- Analyze requirements and define test cases that verify the functional sections of the software.
- Design and execute test cases including automated tests.
- Investigate and recommend tool use, process improvements, and industry innovations
- Implement test automation for functional, load, and scalability testing.
- Maintain test cases and related resources (test data, expected results, execution reports, etc) with minimal supervision.
- Perform the collection and reporting of metrics/statistics on the test application under test.
- Work with Professional Services and Support staff to reproduce and report escalated issues.
- Perform other duties as requested and assigned.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Qualifications, Experience, Knowledge and Skills
- 5+ years experience in Software Quality Assurance.
- Degree or equivalent experience in computer sciences or information technology.
- A detailed understanding of Quality Assurance and the SDLC.
- Experience using a primary computer language (such as VB.NET, JAVA, C/C++/C#).
- Experience with Test Automation tools (Microsoft Coded UI, Selenium, QTP, etc).
- Experience with CRM systems, IIS, SQL Server, network Connectivity and network security is considered assets.
- Experience executing performance and load tests, analyzing results and identifying bottlenecks
- Experience writing SQL queries
- Experience with Agile/Scrum methodologies
- Experience with tools: Visual Studio, MSTest, SQL Server, MSTest, Wireshark
- Experience with VCS, Issue tracking and Continuous Integration Systems. We currently use TFS for all of these.
- Strong written and verbal communication skills.
- Must possess strong analytical skills.
- Must be detail oriented.
- Must be able to work independently.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).

Job: Technology Development
Primary Location: Boston, MA, US
Other Locations: USA-Chicago-1 N Dearborn,Chicago,Illinois,United States
Organization: L LLF Hubbard One
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: No

Senior Automation Software Engineer Job (Beijing, CN)

Mon, 06 May 2013 00:00:00 GMT

Title:Senior Automation Software Engineer
ID:TEC00028297

Description

Collections Automation Technology is responsible for delivering an efficient technology service focused on testing automation, QA/BA tools/process/best practice sharing related with automation and Centre of Excellence.

Essential Day-to-Day Responsibilities:
"Software development of automation products, e.g. GATS-NG, GATS-CHE, GATS-RDFD, GATS-CVA
customer Support for delivered automatic solution
"
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Education:
? MS degree in CS, software Engineering or related fields

Required Skills (Must have), Necessary industry Experience & associated number of years of experience:
Technical
Strong at least two of Python/C#/Perl/C++ /Java languages
Be familiar with development with automation tools and framework, e.g. STAF/STAX, Robot
Be familiar with UNIX tools, e.g. sed, awk, grep.
Strong at software architecture design
Good understanding of all collection network products, i.e. Elektron CHE/CVA, RDFD, IDN, etc.
Good knowledge of global financial market
Soft-skills
Passion for test automation
Fluent English
Good communication skill and can build trust relationship with regional QA and BA teams.
Customer orientation
Innovative

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: Beijing, CN
Other Locations:
Organization: F&R CTO Collections
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: No

Data Center Technician 1 (Plano, TX) Job (Plano, TX, US)

Wed, 15 May 2013 00:00:00 GMT

Title:Data Center Technician 1 (Plano, TX)
ID:TEC00028521

Description

Provide on-site Data Center technical support performing but not limited to network and system troubleshooting, hardware upgrades and installations, swapping hardware components, cable testing and troubleshooting for a large number of CISCO, EMC, IBM, HP, and DELL network and system devices. Liaise with local and global client support teams ensuring that work is performed within SLA timeframes. Adhere to proper change control and incident management policies and procedures and ensure that ticketing and asset databases are updated accordingly.

Essential Responsibilities:

Monitor and respond to change control and incident management ticketing system requests. Perform power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, enter troubleshooting commands as directed by business support teams. Perform new installations racking and stacking, cable pulls, cable terminations and cable testing. Perform ad hoc requests as direct by on-site management. Familiarity with DataCenter Asset Management and receiving essential. Shift work is required as the facility is supported 24 x 7 x 365.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills and Experience:

2+ years experience in networking and hardware support to include punch-down, cable termination and troubleshooting in a mission critical data center environment. Strong technical, analytical, and problem solving skills. Strong written and verbal communication skills. Ability to work independently and as a part of a larger team. Able to multi-task in high pressure situations and take 'ownership' of projects/tasks from planning, deployment to post-deployment support.

Desired Skills and Experience:

ITIL v3 Foundation Level Certification a plus. CCNA certification a plus, A+ certification a plus.

Education:

An Associate or Bachelor degree from a technical institution preferred.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).

Do you want to use your passion for technology to help build the knowledge economy? Are you interested in challenging and cutting edge technology projects?
In the Thomson Reuters "Tech Careers" iPad app, our technologists from around the world provide personal insight into projects they’ve worked on. They talk about the ideas, practical problem solving, open dialogue and knowledge sharing - and how the breadth of our business helps their diverse and evolving careers.
Interested in helping build and develop the world's leading source of intelligent information for businesses and professionals? The app also shares our latest technology vacancies globally.

Learn how our technologists help build the knowledge economy.
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Job: Technology Operations
Primary Location: Plano, TX, US
Other Locations:
Organization: Tech - Data Center Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:

Data Center Technican 2 (Plano, TX) Job (Plano, TX, US)

Fri, 17 May 2013 00:00:00 GMT

Title:Data Center Technican 2 (Plano, TX)
ID:TEC00028584

Description

Provide on-site Data Center technical support performing but not limited to network and system troubleshooting, hardware upgrades and installations, swapping hardware components, cable testing and troubleshooting for a large number of CISCO, EMC, IBM, HP, and DELL network and system devices. Liaise with local and global client support teams ensuring that work is performed within SLA timeframes. Adhere to proper change control and incident management policies and procedures and ensure that ticketing and asset databases are updated accordingly.

Essential Responsibilities:
- Monitor and respond to change control and incident management ticketing system requests.
- Perform power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, enter troubleshooting commands as directed by business support teams.
- Perform new installations racking and stacking, cable pulls, and cable testing.
- Perform ad hoc requests as direct by on-site management.
- Shift work, and/or on-call is required as the facility is supported 24 x 7 x 365.
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills:
- 5+ years experience in networking and hardware support and troubleshooting in a mission critical data center environment.
- Strong technical, analytical, and problem solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and as a part of a larger team.
- Able to multi-task in high pressure situations and take 'ownership' of projects/tasks from planning, deployment to post-deployment support.

Desired Skills:
- ITIL v3 Foundation Level Certification a plus.
- CCNA certification a plus, A+ certification a plus.

Education:
- An Associate or Bachelor degree from a technical institution preferred.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).

Do you want to use your passion for technology to help build the knowledge economy? Are you interested in challenging and cutting edge technology projects?
In the Thomson Reuters "Tech Careers" iPad app, our technologists from around the world provide personal insight into projects they’ve worked on. They talk about the ideas, practical problem solving, open dialogue and knowledge sharing - and how the breadth of our business helps their diverse and evolving careers.
Interested in helping build and develop the world's leading source of intelligent information for businesses and professionals? The app also shares our latest technology vacancies globally.

Learn how our technologists help build the knowledge economy.
Download our Tech Careers iPad app

Job: Technology Operations
Primary Location: Plano, TX, US
Other Locations:
Organization: Tech - Data Center Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: