http://jobs.thomsonreuters.com/feeds/client-relationship-manager-job-description/ Custom RSS Feed for client-relationship-manager-job-description Fri, 24 May 2013 22:13:49 GMT en-us /sites/thomson-reuters/images/logo.jpg http://jobs.thomsonreuters.com/feeds/client-relationship-manager-job-description/ 720 Title:Client Relationship Manager (Account Management) - Serengeti
ID:PRO00009267

Description

Serengeti Law, a Thomson Reuters business, is the legal industry's highest-rated and most widely used e-billing and matter management system. The Client Relations Manager [CRM] must ensure that all commitments and obligations for the client are met and/or exceeded throughout their implementation project and ongoing high level support issues. The CRM works as a trusted advisor by establishing, maintaining and growing long term client relationships.

The Client Relations Manager is responsible for:
- Managing new client implementation projects including schedules, deliverables, and issue tracking
- Establishing and maintaining customer long term relationships
- Ensuring the successful and optimum utilization of Serengeti Tracker products and solutions
- Assisting in the growth of Serengeti Law's and Thomson Reuters’ product and services business
- Providing Serengeti Tracker product support and problem solving
- Providing advice and supplying best practices to improve legal department operations and initiatives
- Initiating and participating in account planning sessions with both internal (Serengeti Law and Thomson Reuter teams) and client's key stakeholdersIn addition, the Client Relations Manager is responsible for effective, timely and accurate client communications (oral and written), establishing and reviewing key performance indicators, and active positive engagement (through a variety of creative programming) between the client and Serengeti Law/Thomson Reuters.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Qualifications:
- Bachelor’s Degree with 5+ years of legal administration experience OR Law Degree with 2+ years relevant experience
- 2+ years working with an e-billing/matter management system, SaaS solution or accounting system preferred
- Strong understanding of legal department operations
- Ability to effectively communicate and relate to multiple levels of a client's organization (staff, general counsel, C-Suite)
- High level of initiative and works well in a team environment
- Strong technical affinity for software, data analytics, etc.
- Handles stressful situations and deadline pressures well
- Plans and carries out responsibilities with minimal direction
- Consultative and problem-solving skills
- Client service and solution oriented
- Strong business and financial acumen
- Ability to upsell Serengeti Law's and Thomson Reuters’ product and services business
- Ability and willingness for occasional travel to client sites At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).

Job: Professional & Consulting Services
Primary Location: Bellevue, WA, US
Other Locations:
Organization: L CC Serengeti
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel: No
]]>Fri, 17 May 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Bellevue-Client-Relationship-Manager-%28Account-Management%29-Serengeti-Job-WA-98004/2604052/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Bellevue-Client-Relationship-Manager-%28Account-Management%29-Serengeti-Job-WA-98004/2604052/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Client Specialist Foreign Exchange/Corporate Treasury
ID:SAL00009194

Description

Thomson Reuters is a global leader in providing essential information to the world's businesses and professionals in Law, Financial Services, Tax & Accounting, Media & News, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevant, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 94 countries around the globe. More information about Thomson Reuters and its financial performance can be found on http://www.thomsonreuters.com/.

JOB ANNOUNCEMENT

There is an immediate vacancy for a

Client Specialist, Foreign Exchange / Corporate Treasury (f/m)


based in Frankfurt.

The primary purpose of the role is to drive retention as well as to identify growth opportunities in an assigned portfolio of clients. The Client Specialist will build strong relationships with clients using Thomson Reuters financial markets information and trading products, primarily Thomson Reuters Eikon and Dealing. Leveraging strong client relationships, the Client Specialist aims to maximise product usage by offering clients relevant and tailor made advice, hints & tips as well as in depth training sessions on how to best use the Thomson Reuters product. The successful Client Specialist achieves high client retention rates, high levels of customer satisfaction and product usage, and frequently identifies growth opportunities.



KEY RESPONSIBILITIES OF ROLE:

The Client Specialist is responsible for retaining a portfolio of clients with a strong focus on desktop users within the Foreign Exchange or Corporate Treasury departments of our clients in Germany.

This is achieved by successfully:
- Building “trusted advisor” relationships with clients
- Enhance user experience through workflow specific training, giving market insight, idea generation, tools & tips to relevant end-users, mainly onsite with the user
- Growing the community of clients using Thomson Reuters collaboration tools
- Delivering quarterly campaigns and achieving high levels of quality client engagements
- Support new desktop sales, including product demonstrations, development & execution of on-site displacement programs
- Collecting, analysing and sharing customer feedback with colleagues in the sales team and with product development
- Working closely with colleagues in the account team to deliver joined up service to the clients
- Actively participate, engage and share information and expertise in the virtual expert and with the Business Sector
- Continuously building personal knowledge and maintaining high levels of specialisation in the financial markets, Thomson Reuters products and customer workflows
- Creating and maintaining accurate contact and activity records in the CRM system

Qualifications

PERSON SPECIFICATION - REQUIRED SKILLS AND EDUCATION



The ideal candidate will have the following skills, knowledge and experience:
- Proven experience in either a mid-office or a front-office role in Foreign Exchange or Corporate Treasury business
- Good market understanding of the Foreign Exchange and Treasury business, with good understanding of overall Capital Markets
- Excellent relationship management and customer service skills
- Knowledge in relevant products welcome (Thomson Reuters Eikon, Dealing, FX All)
- Excellent presentation skills (verbal & written)
- Highly pro-active approach
- Strong team player
- Excellent German and English
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive – we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Sales
Primary Location: Frankfurt, DE
Other Locations:
Organization: F&R GSAM Europe
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 25 % of the Time
]]>Thu, 02 May 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/Messeturm-Friedr-Client-Specialist-Foreign-ExchangeCorporate-Treasury-Job/2462361/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Messeturm-Friedr-Client-Specialist-Foreign-ExchangeCorporate-Treasury-Job/2462361/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Relationship Manager
ID:SAL00009922

Description

Summary

FXall seeks high energy, motivated, results oriented professionals for our Relationship Management Team. Candidates will possess good oral and written communication skills and will be working closely with our clients, technology team and sales team. Key candidates must have strong leadership skills, effective diagnostic and problem solving capability, be an innovative thinker and able to deal with high stress situations in a dynamic environment. The candidate will have experience in supporting established software and/or information services to the Foreign Exchange Financial community. They will be a proven self-starter, be able to manage account relationships, provide a high level of customer service and have a good level of technical product knowledge.

Responsibilities
Responsible for managing relationships with the company’s key clients and/or banks Responsible for developing account strategies, making presentations and ensuring customer satisfaction Establish deep relationships in all areas of a client/bank organization - trading, operations and technology Identify additional opportunities for increasing volume and revenue from existing customer base Ensure the firm maximizes trading volume from existing customers Achieve defined targets of volume and adoption of new products Develop customized solutions for client trading, workflow and STP requirements Identify new product or functionality enhancements to address client/bank needs
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Desired Skills & Experience
3
or more years of proven experience in a relationship management or client services environment Experience working with an e-trading platform, FX or other financial markets software product via either a vendor or bank The RM must be experienced in one or more of the following:
Relationship Management, Sales or Operations with a background in Foreign Exchange. The candidate must be a highly professional, self-motivated and organized individual with a proven track record of exceeding targets and driving revenuesKey areas of competence are: Relationship Management, Client Services, E-trading, Business Process Management, Workflow, and Project Management. Excellent communication, presentation, and organizational capabilities as well as analytical and problem-solving skills are essential. Education:
Bachelor's (BA/BS or University degree) degree or equivalent preferable

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Hong Kong, HK
Other Locations:
Organization: F&R Mktpls Money Mkts/FX Mktpl
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 25 % of the Time
]]>Wed, 15 May 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Hong-Kong-Relationship-Manager-Job/2598309/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Hong-Kong-Relationship-Manager-Job/2598309/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Client Specialist, FX/Corporate Treasury
ID:SAL00009095

Description

Position Overview
- To contribute to building and growing desktop sales by embedding Thomson Reuters products into the daily workflow of end-users.
- To provide value-added expertise (workflow solutions, consulting, guidance, learning) to allow end-users to extract the most value from their TR desktop.
- To drive desktop revenue retention among existing clients.
- To build relationships and communities with end-users by understanding and fulfilling their business needs.
- To communicate and share timely market event information to face-to-face staff in order to materially impact customer interactions.Essential Responsibilities
- Resonsible for a "book" of business of desktop products and clients (including retention, growth, training and customer engagement), directly aligned with the account team.
- Maintain desktop retention at client, as outlined in the account plan to include targered training through the use of expert workflow management.
- Drive desktop sales including (a) development and execution of on-site displacement programs, (b) execute global campaigns, develop and deliver customer relevant content campaigns, (c) enhance user experience through expert use of workflow management (market insight, idea generation, tools, tips to end-users).
- Collect and share competitive intelligence and maintain. Upsell and drive messaging/community building, transactions, and desktop add-on modules.
- Provide customer feedback directly to product development/strategic business unit (represent voice of the customer).
- Enter relevant data into appropriate customer relationship management systems as required.

Qualifications
- Deep market understanding including 1) basic market understanding, 2) knowledge of relevant market, 3) strond understanding of customers' business model.
- Significant product and workflow expertise.
- Strong customer service skills.
- Presentation skills, strong interpersonal skills, ability to organize and execute a sales plan.
- Native level of Japanese
- Business English

Job: Sales
Primary Location: Tokyo, JP
Other Locations:
Organization: F&R GSAM Asia
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Fri, 26 Apr 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/Akasaka-Biz-Tower-30-Client-Specialist%2C-FXCorporate-Treasury-Job/2453478/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Akasaka-Biz-Tower-30-Client-Specialist%2C-FXCorporate-Treasury-Job/2453478/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Brand Client Service Manager EMEA - MarkMonitor
ID:PRO00009114

Description

MarkMonitor®, the world leader in enterprise brand protection and a Thomson Reuters Intellectual Property & Science business, uses a SaaS delivery model to provide advanced technology and expertise that protects the revenues and reputations of the world's leading brands. In the digital world, brands face new risks due to the web's anonymity, global reach and shifting consumption patterns for digital content, goods and services. Customers choose MarkMonitor for its unique combination of industry-leading expertise, advanced technology and extensive industry relationships to preserve their marketing investments, revenues and customer trust.

Position Summary:

This Account Management role focuses on delivery of MarkMonitor’s online Brand Protection solutions. Supported by proprietary technology and processes, the Brand Client Service Manager (CSM) is responsible for managing outsourced professional and administrative services for specific corporate clients.

We are interested in hearing from motivated individuals looking for a challenging and exciting career in a rapidly developing field. We provide a lively and collaborative environment within a dynamic, fast-paced company.

Job Responsibilities:
- Effectively manage full life-cycle of service engagement
- Create adaptive solutions to address specific client needs
- Manage client expectations and service requirements
- Effectively develop and communicate data-driven recommendations
- Leverage internal and external software tools at expert level
- Work closely with internal team to create monthly deliverables
- Quickly identify and adapt to industry trends and client requirements
- Some travel is required

Qualifications

Minimum Requirements:
- Strong analytical and communication skills
- Must be self-motivated, flexible, and adaptable to client & organizational changes
- Ability to work independently with minimal supervision
- Detail-oriented
- Works well under pressure
- Excellent time/deadline management skills
- Team player – ability to work with colleagues in multiple locations
- Minimum of BA/BS, Masters Degree preferred.

Preferred Job Qualifications:
- Proven experience in Client Service or equivalent experience
- Corporate Client Service and/or Consulting experience a plus
- Background in Account & Project Management desirable
- Knowledge of trademark laws and internet practices is a plus
- Second language skills a plus
Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Professional & Consulting Services
Primary Location: London, GB
Other Locations:
Organization: IP Mark Monitor
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Thu, 23 May 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/London-Brand-Client-Service-Manager-EMEA-MarkMonitor-Job/2563759/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/London-Brand-Client-Service-Manager-EMEA-MarkMonitor-Job/2563759/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Client Services Director, EMEA - MarkMonitor
ID:PRO00008970

Description

MarkMonitor is the leading provider of enterprise brand protection solutions, offering comprehensive solutions and services to safeguard brand, reputation and revenue from online risks. MarkMonitor's success is the result of talented people, visionary leadership, entrepreneurial spirit, and a passion for exceeding our client’s expectations.

Position Summary:

MarkMonitor provides solutions to help the world’s most valuable brands promote and protect their brands online, enabled by the industry-leading software-as-a-service (SaaS) technology platform and enhanced by a full range of client services to help deliver measurable ROI and enduring business value.

The EMEA Services Director is a key member of the EMEA and Services leadership team, with responsibility for all post-sale customer operations for EMEA Brand Protection clients, including Account Management, On-boarding, Support, Managed Services, and Professional Services.

Job Responsibilities:

Manage and scale the EMEA Brand Protection Client Services, Managed Services and Professional Services teams to support the growth of the business in EMEA and ensure high rates of renewal.
- Partner with EMEA Sales Team to identify and close new business opportunities and expand existing client relationships through MarkMonitor Managed Services and Professional Services.
- Develop a deep understanding of client needs, and translate business objectives into consulting proposals and work plans.
- Oversee the management of project teams and the delivery of client engagements start to finish, ensuring the quality of deliverables and managing client expectations.
Monitor customer adoption, engagement and value, and implement strategies to maximize program success and drive high rates of renewal. Manage escalations and coordinate internal resources required to resolve client issues.

Create a culture, organization and processes of centered around Customer Success

Qualifications

Minimum Requirements:
- A strong record of professional success, including proven and demonstrable of client-facing leadership experience with an Enterprise SaaS company or top-tier agency
- A track-record of selling and delivering high-value, strategic consulting engagements, with hands-on experience in proposal development and leading proposal presentations
- Demonstrated ability to develop new client relationships, and to effectively interact with clients at all levels of the organization
- Ability to communicate effectively and succinctly, both written and verbally, within all levels of an organization
- Experience in the following areas desirable: Online Brand Protection, Intellectual Property Lifecycle Management, Enterprise Domain Name Management, Business Intelligence
- Bachelors Degree required, MBA desirable
- A genuine interest in the Internet as it relates to business strategy, brand protection, and brand marketing
- Critical thinker and problem solver who can provide insightful ideas relating to the customer relationship.
- Hands-on leadership with the ability to adapt to the uncertainties of an evolving, dynamic organization.
- Open and honest communication that quickly builds trust and respect
- Demonstrated ability to multitask and remain organized
- Understand how to deliver on short time frames and be committed to meeting deadlines
- Entrepreneurial spirit
- Ability and willingness to travel up to 40%
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Professional & Consulting Services
Primary Location: London, GB
Other Locations:
Organization: IP Mark Monitor
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 50 % of the Time
]]>Sun, 19 May 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/37-Golden-Square-Client-Services-Director%2C-EMEA-MarkMonitor-Job/2496375/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/37-Golden-Square-Client-Services-Director%2C-EMEA-MarkMonitor-Job/2496375/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Client Specialist - Fixed Income
ID:SAL00009644

Description

Client Specialist - Fixed Income

Overview

The Client Specialist is a client-facing role which supports clients who use Eikon, Reuters 3000Xtra and Dealing, products that increase the efficiency and effectiveness of institutional investors by adding unique insight and intelligence to fixed incomee data. Through a combination of market knowledge, product knowledge and client-management skills, the Client Specialist partners with Sales teams to solve specific client needs and works directly with customers to enable their use of Thomson Reuters data. You will work in a fast-paced environment at the forefront of the latest developments in market data and technology and collaborate closely with Thomson Reuters Sales, Account Management, Content, Product Management, Development, and other business units to deliver unparalleled service to our clients.

Responsibilities
- Analyze own clients’ current usage of Thomson Reuters products and suggest "best practices."
- Act as primary conduit for bringing client feedback and enhancement/data requests to the segment
- Understand and be aware of your client's day-to-day requirements and the tools that they use.
- Identify and qualify sales leads and opportunities; work with sales specialists to build upon existing opportunities within their customer base
- Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction. Anticipate client needs and ensure best possible use of Thomson Reuters products.
- Leverage knowledge of clients’ use of products, future service needs, and competitive situations in work with Account Management teams to protect and ultimately grow revenue.
- Consolidate customer feedback on data and products to Business and Product owners to influence product evolution toward best meeting client needs.
- Collaborate with other Thomson Reuters departments to ensure joined-up service experience.We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills
- 2 to 4 years experience in Fixed Income markets, good knowledge of customer business needs and workflows.
- Strong service skills as demonstrated by ability to anticipate and meet customer needs.
- Excellent listening and negotiation skills and ability to create and develop relationships.
- Strong knowledge of Thomson Reuters products, content and infrastructure.
Motivated self-learner who keeps abreast of market developments, content and technology.
- Ability to prioritize and deliver quality results in a time-sensitive environment.
- Excellent verbal and written communication skills.
- Ability to work well within and influence team.
- Self-starter, independent professional.
- Excellent problem-solving skills.Education
Degree in Finance or related field

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Toronto, ON, CA
Other Locations:
Organization: F&R GSAM Americas
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 25 % of the Time
]]>Wed, 15 May 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/Toronto-Client-Specialist-Fixed-Income-Job-ON/2548708/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Toronto-Client-Specialist-Fixed-Income-Job-ON/2548708/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Client Specialist - Equities
ID:SAL00009765

Description

Client Specialist - Equities

Overview

The Client Specialist is a client-facing role which supports clients who use Eikon, Reuters 3000Xtra products that increase the efficiency and effectiveness of institutional investors by adding unique insight and intelligence to equity data. Through a combination of market knowledge, product knowledge and client-management skills, the Client Specialist partners with Sales teams to solve specific client needs and works directly with customers to enable their use of Thomson Reuters data. You will work in a fast-paced environment at the forefront of the latest developments in market data and technology and collaborate closely with Thomson Reuters Sales, Account Management, Content, Product Management, Development, and other business units to deliver unparalleled service to our clients.

Responsibilities
- Analyze own clients’ current usage of Thomson Reuters products and suggest "best practices."
- Act as primary conduit for bringing client feedback and enhancement/data requests to the segment
- Understand and be aware of your client's day-to-day requirements and the tools that they use
- Identify and qualify sales leads and opportunities; work with sales specialists to build upon existing opportunities within their customer base
- Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction. Anticipate client needs and ensure best possible use of Thomson Reuters products.
- Leverage knowledge of clients’ use of products, future service needs, and competitive situations in work with Account Management teams to protect and ultimately grow revenue.
- Consolidate customer feedback on data and products to Business and Product owners to influence product evolution toward best meeting client needs.
- Collaborate with other Thomson Reuters departments to ensure joined-up service experience.We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills
- 2 to 4 years experience in Equity markets, good knowledge of customer business needs and workflows.
- Strong service skills as demonstrated by ability to anticipate and meet customer needs.
- Excellent listening and negotiation skills and ability to create and develop relationships.
- Motivated self-learner who keeps abreast of market developments, content and technology.
- Ability to prioritize and deliver quality results in a time-sensitive environment.
- Excellent verbal and written communication skills.
- Ability to work well within and influence team.
- Self-starter, independent professional.
- Excellent problem-solving skills.
- Degree in Finance or related fieldEducation
Degree in Finance or related field

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Toronto, ON, CA
Other Locations:
Organization: F&R GSAM Americas
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 25 % of the Time
]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.thomsonreuters.com/job/Toronto-Client-Specialist-Equities-Job-ON/2556309/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Toronto-Client-Specialist-Equities-Job-ON/2556309/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Global Technology Manager
ID:PRO00008886

Description

Global Technology Manager

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com/

The Global Technology Manager acts as the technology partner for the Regional Business Director engaging with the customers to maximize the benefits of working with TRM as a strategic partner. The GTM will have a global understanding of how the client uses technology in their trading environment to ensure they are well positioned to be the clients' trusted advisor and advocate for developing and delivering solutions to their business problems and challenges.

The GTM will lead TR's strategic technology relationship with key client decision-makers at our large and most complex regional customers. The GTM will ensure an understanding of the market trends, competition, regulation, and client-specific requirements leading to the identification of opportunities for the Growth, Retention and Adoption of TRM technology and solutions supporting the integration, consumption, publishing and management of TRM content. The GTM will be ultimately accountable for all solutions pre-sales activities at a client, and for the development of those opportunities in support of the Regional Business Director and account team concluding a contract.

The GTM will continually develop excellent relationships with key client stakeholders acting as the client's trusted advisor and championing client requirements within TR The main client interfaces will be Head of Market Data and CIO or COO of business lines including Fixed Income, Equities, eCommerce, Algo Trading, Commodities/Energy. Focus will be on solutions in a pre-sales support capacity and on excellent service and client satisfaction.
- Own and understand the client's global technology footprint and the global competitor landscape.
- Understand trends in the market place, competitor products.
- Share knowledge and experience with other GTMs to provide a holistic view to TR on client trends and facilitate a feedback loop to TR SBU for product enhancement.
- Develop and maintain a technology and solutions strategy, technical plan and service strategy.
- Coach and motivate the client services team to achieve service, technical and project objectives.
- Lead the client in product and project selection and prioritization.
- Lead the client and ThomsonReuters in mutual knowledge, understanding and decision-making.
- Work with regional and global account managers to identify and develop opportunities and assist in the positioning and demonstration of TRM products and technologies to assigned clients.
- Provide client requirements for new solutions and enhancements to the SBUs and obtain roadmap agreements for such requirements in satisfying the client and positioning of TRM.
- Establish and maintain a trusted advisor role to client teams with a strong working knowledge of client strategy and environment and TRM Product Roadmaps, for all SBU offerings.
- Establish and coordinate strategic technology events with clients to bridge the engagement between SBUs and the clients' key decisions makers.
- These events positively position TRM as a leader and support the mission of the GBD to lead the growth, retention and adoption of TRM products and solutions.
- Maintain awareness of industry and regulatory directions and the impact to our clients' businesses.
- Maintain the opportunities, competitor insight and client requirements database as defined.

Qualifications
- The successful GTM will be a leader with ability to influence at many levels through a variety of reporting structures and will have excellent verbal, written and presentation skills.
- Understanding of computer systems architecture including Windows and Unix, and networking concepts including design, security, monitoring and capacity planning.
- Able to understand and communicate software packaging, distribution, and ownership concepts at an operational and cost level.
- Understand and able to discuss API integration concepts for a variety of development frameworks.
- Knowledge of financial markets with an emphasis on the role and importance of market data and trading technology.
- Superior communication and presentation skills with the ability to interact at senior levels in large financial firms. Must be able to communicate effectively with various levels of management including day-to-day contacts and IT management.
- Resilience under pressure, ability to drive and deliver resolutions to problems in a high-pressure time-sensitive environment.
- Proven organization and relationship building skills in a dynamic business environment.
- Proven ability to manage through influence and to create and maintain virtual support teams.
- Ability to enjoy managing many parallel work streams with accountability to different groups, and to maintain timely progress on medium and long-term efforts while attending to ongoing event-driven requirements.
- Must be able to quickly grasp technical concepts and apply them in a variety of contexts.
- BS/MS/MBA in fields such as Computer Science, Mathematics, Engineering or equivalent work experience.

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.
Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Professional & Consulting Services
Primary Location: Beijing, CN
Other Locations: CHN-Shanghai-Azia Centre 30/F,Shanghai,China
Organization: F&R GSAM Global Accounts
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Wed, 15 May 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Beijing-Global-Technology-Manager-Job/2600613/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Beijing-Global-Technology-Manager-Job/2600613/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Customer Admin Specialist (M/F)
ID:CUS00007037

Description

Customer Admin Specialist (M/F)

Role Purpose
The Customer Administration Specialist (CAS) is responsible for customer administration support for their clients and their Sales Partners working with Account Managers, Regional Account Directors, Global Project Managers and other key Sales and Account team members.

The CAS is responsible for representing the Customer Administration (CA) department to our clients, supporting and working with numerous internal departments and ensuring customer satisfaction.

Responsibilities
Work directly with clients to successfully implement Customer Administration service improvement programs (these may include invoicing, client self serve and proactive client contact for quarterly data changes) by promoting benefits to clients and providing both onsite and remote training and support.
Work closely with the credit management team to escalate non payment issues with client (i.e.pro-actively support our collections strategy).
Manage to resolution all complex queries from the client by identifying the correct business owner to resolve the issue and manage escalations if required, based on local escalation procedures.
Leverage sales office presence to coordinate and facilitate issue resolution with Sales.
Represent CA department to key internal and external clients to address high profile or recurring client issues and complaints.
Ensure that appropriate action plans are in place, with regular feedback to the client and Thomson Reuters management.
Work closely with the client to provide initial administration guidance into large scale client projects (e.g. product migrations, client mergers & large client rollouts), ensuring that the client understands details that CA will need to process these orders quickly and accurately.
Provide input into client project plans.
Provide advice and guidance to the client and Sales regarding any non standard contract, pricing, ordering and process requests including how these should be managed successfully but within the guidelines of SOX. Ensure that such items are openly communicated for downstream processing.
As appropriate for any Global accounts, engage with the appropriate Global Accounts/Services team regarding key global admin activities, liaising with the relevant department to administer required changes.
Conduct proactive client engagement though Quality Checks, Account Reviews, Order Process Reviews, Satisfaction Surveys etc.
Communicate and implement new processes/systems to internal clients (e.g., communicate change in administration processes and train groups to use self serve administration tools).
Work with the Account Team, Client and Order Administration team to support all processes, helping with any escalations and installed position validations.
Work directly with clients to determine how our order to cash process can be enhanced, understanding their current and future requirements and communicating these as strategic input into Customer Administration service improvement programs.

Scope and Impact


Manages the strategic relationship with their sales partners regarding end to end customer administration issues on contracting, order management, electronic fulfillment and invoicing issues.
Works with the business channel, customers and all members of the Sales teams to provide administration support for current and new business models with the goal of making it easier for customers to do business with Thomson Reuters.
Helps identify and drive forward future administration improvement opportunities with key customers.
This role works through the Customer Administration functions to achieve improved customer satisfaction and drive business results.
Supports and improves global uptake of CA initiatives for assigned clients.
Proactively works with Sales as a single point of contact for any global and regional deals, global pricing, reporting etc.; as appropriate coordinate across the regions and lead global Customer Admin communication with key business partners for SCS (Strategic Customers & Solutions) Accounts.
Proactively meets with clients for service reviews, feedback etc

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Technical / Professional Skills & Competencies
-Excellent communication skills.
-Flexible and adaptable.
-Strong organizational skills; strong project management, stakeholder management and people influencing skills.
-Extensive knowledge and understanding of Thomson Reuters sales order management process, billing systems and business policies.
-Ability to analyze, evaluate and make logical decisions.
-Team focused, with the ability to work collaboratively with cross functional partners to achieve objectives.
-Ability to work to tight/demanding deadlines/targets in a fast-paced environment.
-Proven experience working independently, with demonstrated strong critical thinking and problem solving skills.
-Attention to detail.

Relationships: Internal / External
Internal: Sales/ Account Managers, Order Management Specialists, Credit Management, Finance.
Provide feedback to upper management and cross departmentally on common customer concerns and ideas for resolution.
External: Frequent customer engagement
Certifications / Education
Bachelor's degree (or equivalent) required.
Professional Experience
Extensive sales order management experience with experience with large, higher profile clients.
Customer service industry or relevant experience.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Customer Service & Support
Primary Location: France
Other Locations:
Organization: F&R Customer Administration
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Fri, 24 May 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/Customer-Admin-Specialist-%28MF%29-Job/2566655/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Customer-Admin-Specialist-%28MF%29-Job/2566655/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Global Technology Manager
ID:PRO00009035

Description

The Global Technology Manager acts as the technology partner for the Regional Business Director engaging with the customers to maximize the benefits of working with TRM as a strategic partner. The GTM will have a global understanding of how the client uses technology in their trading environment to ensure they are well positioned to be the clients' trusted advisor and advocate for developing and delivering solutions to their business problems and challenges.

The GTM will lead TR's strategic technology relationship with key client decision-makers at our large and most complex regional customers. The GTM will ensure an understanding of the market trends, competition, regulation, and client-specific requirements leading to the identification of opportunities for the Growth, Retention and Adoption of TRM technology and solutions supporting the integration, consumption, publishing and management of TRM content. The GTM will be ultimately accountable for all solutions pre-sales activities at a client, and for the development of those opportunities in support of the Regional Business Director and account team concluding a contract.

The GTM will continually develop excellent relationships with key client stakeholders acting as the client's trusted advisor and championing client requirements within TR The main client interfaces will be Head of Market Data and CIO or COO of business lines including Fixed Income, Equities, eCommerce, Algo Trading, Commodities/Energy. Focus will be on solutions in a pre-sales support capacity and on excellent service and client satisfaction.
- Own and understand the client's global technology footprint and the global competitor landscape
- Understand trends in the market place, competitor products
- Share knowledge and experience with other GTMs to provide a holistic view to TR on client trends and facilitate a feedback loop to TR SBU for product enhancement.
- Develop and maintain a technology and solutions strategy, technical plan and service strategy.
- Coach and motivate the client services team to achieve service, technical and project objectives
- Lead the client in product and project selection and prioritization
- Lead the client and ThomsonReuters in mutual knowledge, understanding and decision-making
- Work with regional and global account managers to identify and develop opportunities and assist in the positioning and demonstration of TRM products and technologies to assigned clients.
- Provide client requirements for new solutions and enhancements to the SBUs and obtain roadmap agreements for such requirements in satisfying the client and positioning of TRM.
- Establish and maintain a trusted advisor role to client teams with a strong working knowledge of client strategy and environment and TRM Product Roadmaps, for all SBU offerings.
- Establish and coordinate strategic technology events with clients to bridge the engagement between SBUs and the clients' key decisions makers.
- These events positively position TRM as a leader and support the mission of the GBD to lead the growth, retention and adoption of TRM products and solutions.
- Maintain awareness of industry and regulatory directions and the impact to our clients' businesses.
- Maintain the opportunities, competitor insight and client requirements database as defined.
- The successful GTM will be a leader with ability to influence at many levels through a variety of reporting structures and will have excellent verbal, written and presentation skills.
- Understanding of computer systems architecture including Windows and Unix, and networking concepts including design, security, monitoring and capacity planning.
- Able to understand and communicate software packaging, distribution, and ownership concepts at an operational and cost level.
- Understand and able to discuss API integration concepts for a variety of development frameworks.
- Knowledge of financial markets with an emphasis on the role and importance of market data and trading technology.
- Superior communication and presentation skills with the ability to interact at senior levels in large financial firms. Must be able to communicate effectively with various levels of management including day-to-day contacts and IT management.
- Resilience under pressure, ability to drive and deliver resolutions to problems in a high-pressure time-sensitive environment.
- Proven organization and relationship building skills in a dynamic business environment.
- Proven ability to manage through influence and to create and maintain virtual support teams.
- Ability to enjoy managing many parallel work streams with accountability to different groups, and to maintain timely progress on medium and long-term efforts while attending to ongoing event-driven requirements.
- Must be able to quickly grasp technical concepts and apply them in a variety of contexts.
- BS/MS/MBA in fields such as Computer Science, Mathematics, Engineering or equivalent work experience.
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Professional & Consulting Services
Primary Location: New York City, NY, US
Other Locations:
Organization: F&R GSAM Global Accounts
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Thu, 16 May 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/New-York-Global-Technology-Manager-Job-NY-10001/2551618/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/New-York-Global-Technology-Manager-Job-NY-10001/2551618/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Global Technology Manager
ID:PRO00008851

Description

Position Overview:

The Global Technology Manager acts as the technology partner for the Regional Business Director engaging with the customers to maximize the benefits of working with TRM as a strategic partner. The GTM will have a global understanding of how the client uses technology in their trading environment to ensure they are well positioned to be the clients' trusted advisor and advocate for developing and delivering solutions to their business problems and challenges.

Essential Responsibilities:

The GTM will lead TR's strategic technology relationship with key client decision-makers at our large and most complex regional customers. The GTM will ensure an understanding of the market trends, competition, regulation, and client-specific requirements leading to the identification of opportunities for the Growth, Retention and Adoption of TRM technology and solutions supporting the integration, consumption, publishing and management of TRM content. The GTM will be ultimately accountable for all solutions pre-sales activities at a client, and for the development of those opportunities in support of the Regional Business Director and account team concluding a contract.

The GTM will continually develop excellent relationships with key client stakeholders acting as the client's trusted advisor and championing client requirements within TR The main client interfaces will be Head of Market Data and CIO or COO of business lines including Fixed Income, Equities, eCommerce, Algo Trading, Commodities/Energy. Focus will be on solutions in a pre-sales support capacity and on excellent service and client satisfaction.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

BS/BA or equivalent work experience; Masters degree a plus.

Required Skills and Experience :
- Own and understand the client's global technology footprint and the global competitor landscape
- Understand trends in the market place, competitor products
- Share knowledge and experience with other GTMs to provide a holistic view to TR on client trends and facilitate a feedback loop to TR SBU for product enhancement.
- Develop and maintain a technology and solutions strategy, technical plan and service strategy.
- Coach and motivate the client services team to achieve service, technical and project objectives
- Lead the client in product and project selection and prioritization
- Lead the client and ThomsonReuters in mutual knowledge, understanding and decision-making
- Work with regional and global account managers to identify and develop opportunities and assist in the positioning and demonstration of TRM products and technologies to assigned clients.
- Provide client requirements for new solutions and enhancements to the SBUs and obtain roadmap agreements for such requirements in satisfying the client and positioning of TRM.
- Establish and maintain a trusted advisor role to client teams with a strong working knowledge of client strategy and environment and TRM Product Roadmaps, for all SBU offerings.
- Establish and coordinate strategic technology events with clients to bridge the engagement between SBUs and the clients' key decisions makers.
- These events positively position TRM as a leader and support the mission of the GBD to lead the growth, retention and adoption of TRM products and solutions.
- Maintain awareness of industry and regulatory directions and the impact to our clients' businesses.
- Maintain the opportunities, competitor insight and client requirements database as defined.
- The successful GTM will be a leader with ability to influence at many levels through a variety of reporting structures and will have excellent verbal, written and presentation skills.
- Understanding of computer systems architecture including Windows and Unix, and networking concepts including design, security, monitoring and capacity planning.
- Able to understand and communicate software packaging, distribution, and ownership concepts at an operational and cost level.
- Understand and able to discuss API integration concepts for a variety of development frameworks.
- Knowledge of financial markets with an emphasis on the role and importance of market data and trading technology.
- Superior communication and presentation skills with the ability to interact at senior levels in large financial firms. Must be able to communicate effectively with various levels of management including day-to-day contacts and IT management.
- Resilience under pressure, ability to drive and deliver resolutions to problems in a high-pressure time-sensitive environment.
- Proven organization and relationship building skills in a dynamic business environment.
- Proven ability to manage through influence and to create and maintain virtual support teams.
- Ability to enjoy managing many parallel work streams with accountability to different groups, and to maintain timely progress on medium and long-term efforts while attending to ongoing event-driven requirements.
- Must be able to quickly grasp technical concepts and apply them in a variety of contexts.
- BS/MS/MBA in fields such as Computer Science, Mathematics, Engineering or equivalent work experience.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Professional & Consulting Services
Primary Location: Tokyo, JP
Other Locations:
Organization: F&R GSAM Global Accounts
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Fri, 17 May 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/Tokyo-Global-Technology-Manager-Job/2554724/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Tokyo-Global-Technology-Manager-Job/2554724/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Sales Associate
ID:SAL00009905

Description

Overview:
Orchestrate the best client experience, build relationships and retain customers. Handle all inbound and outbound commercial sales activities as it pertains to closing sales via a robust operating model and virtual channel. Responsible for achieving set gross sales targets and additional Key Performance Indicators, such as driving customer satisfaction scores and use of internal systems.
Geographic sales scope will be global.

Responsibilities:
Primary responsibilities: Develop relationships and drive product sales through virtual channels by providing actionable information about our clients. Effectively use customer information stored in the Client Relationship Management (CRM) system to identify potential opportunities for cross / upselling, but also the ability to capture acquired customer knowledge and add that information on the CRM system. Effectively handle the end-to-end sales process for all core products offered to the specified client segment.

Secondary responsibilities: Deepen account relationship.
Effectively work on outbound sales campaigns generated by highly technical analytics and next generation predictive marketing, as well as follow up on qualified leads delivered by the prospecting team. Effective in dealing with inbound commercial requests from our highly sophisticated e-channel and help desk. Provide excellent customer service and drive customer satisfaction scores.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Education:
Bachelors Degree.
Chartered Financial Analyst (CFA).
Secutities License (any region)

Required Skills:
Selling Skills: Clear understanding of sales process and the ability to understand clients business, pain points and aspiration via pragmatic questioning and financial market understanding. Ability to build the gap in the clients mind in regards to products and services provided.
Knowing our offerings: ability to articulate, hold multiple level conversations with various client types. Ability to provide clear, targeted presentations to prospective clients.

Knowing our Business: market insight, proves aware of competitor sales and tactics, demonstrates knowledge of competitor offering, is able to distinguish Thomson Reuters business and offering from competitors' to identify and highlight incremental value Thomson Reuters provides customers.

Ability to provide clients with the best customer experience as possible via best practice and 'client first' interactions. Increased frequency of client touch.

Desired Skills:
Face-to-Face or Virtual Sales experience within the Financial Markets or Financial Services.

Experience working in a multi-national company within Financial Markets or Financial Services.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Creve Coeur, MO, US
Other Locations:
Organization: F&R GSAM Americas
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Thu, 09 May 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Creve-Coeur-Sales-Associate-Job-MO-63141/2588939/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Creve-Coeur-Sales-Associate-Job-MO-63141/2588939/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Client Specialist - Wealth Management
ID:SAL00009840

Description

Overview:
The Client Specialist is a client-facing role which supports Wealth Management clients who use Thomson Reuters desktop products. Through a combination of market knowledge, product knowledge and client-management skills, the Client Specialist partners with Sales teams to solve specific client needs and works directly with customers to enable their use of Thomson Reuters data. You will work in a fast-paced environment at the forefront of the latest developments in market data and technology and collaborate closely with Thomson Reuters Sales, Account Management, Content, Product Management, Development, and other business units to deliver unparalleled service to our clients.

Responsibilities:
A high level of client interaction is expected. Client Specialists are expected to spend the majority of their time interacting with clients on-site or via remote sessions, record their activity into a CRM and share client feedback with the Sales Team and Asset Management Division. All CS activity will be focused on increasing the retention rate of assigned accounts. Some activity should be focused on looking for new users to sell TR desktops to or up selling existing users. Regional and national travel to client sites 75% of the time.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills:
- At least two years of experience interacting with Asset Management or Wealth Management professionals either in a training, help desk, account management or sales role. Good knowledge of customer business needs and workflows.
- Excellent listening and communication skills and ability to create and develop relationships.
- Continuous self-learner who keeps abreast of market developments, content and technology.
- Strong knowledge of Thomson Reuters products, content and infrastructure.
- Self motivated and able to work well with team members including other CSs, Sales Specialists, Account Managers and management.

Desired Skills:
It would be ideal if the candidate had expert knowledge of all (most) of the TR AM desktop suite of products. The ideal candidate would also have experience working for an AM or WM firm and a solid understanding of the needs of AM/WM professionals. The appropriate candidate should be career driven and eager to learn as much as they can related to being successful at their job. Excellent in-person presentation skills are a must, and candidate must be comfortable presenting information and training classes to large audiences.

Education:
BS/BA required. Masters degree, CFA or Series Certified a plus.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: United States
Other Locations:
Organization: F&R GSAM Americas
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 75 % of the Time
]]>Tue, 14 May 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Client-Specialist-Wealth-Management-Job/2597090/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Client-Specialist-Wealth-Management-Job/2597090/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Product Specialist
ID:CUS00007120

Description

POSITION OVERVIEW:
Thomson Reuters’ Corporate Desktop Product Specialist role is responsible for providing exceptional client support and service to our Thomson ONE Investor Relations client base through ongoing and regular client interaction. The Product Specialist will establish strong relationships with their assigned client base to understand their clients’ individual needs and requirements in order to effectively provide a consultative, value-added service experience and ensure client satisfaction and retention.

Product Specialists respond to a wide variety of inquiries, including but not limited to financial industry questions, product functionality, technical troubleshooting and data questions. Client training will be delivered face to face as well as by phone and web-based technology. In addition to giving clients a basic understanding of the products to which they subscribe, training provided encourages increased product usage by providing a better understanding of the depth of information and flexibility available.

ESSENTIAL RESPONSIBILITIES:
- Build and manage client relationships with assigned Corporate Investor Relations client base by providing exceptional client service and support.
- Drive desktop revenue retention among existing clients by understanding and fulfilling the business needs of end-users.
- Expand and increase usage of products through ongoing, regular proactive communication and targeted outreach.
- Deliver regular, high quality workflow-based face to face and on-line product training for users of Thomson ONE Investor Relations products.
- Provide high-quality, workflow-based and value-added expertise (workflow solutions, consulting, guidance, learning) to allow end-users to extract the most value from their Thomson ONE Investor Relations products.
- Provide exceptional proactive and reactive client and product support.
- Learn, service and promote new product features and functionalities as they are developed and released.
- Educate clients on how our Investor Relations solutions deliver intelligent information and actionable insight they need to achieve and execute their Investor Relations objectives
- Provide exceptional proactive and reactive support for new product rollouts and migrations from legacy to strategic solutions. Clearly articulate value propositions and collect and aggregate client feedback for management and product development teams.
- Troubleshoot and facilitate the resolution of technical and data issues and inquiries and ensure client satisfaction and data accuracy.
- Maintain client details & track record of correspondence with clients through relevant databases such as TRUST.
- Participate in projects and initiatives to improve client retention and expand relationships. Work closely with Account Managers/Client Specialists in devising strategy to retain revenue and highlight at-risk situations.
- Identify potential up sell opportunities within client base and work with relevant stakeholders (Account Managers / Client Specialists / Commercial Directors) to grow opportunities.
- Work as a team with Product Specialists in other offices, offering assistance/cover when needed

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

REQUIRED SKILLS AND EXPERIENCE:
Your profile
- Education: University degree (Bachelor at least)
- Good English and written and oral communication skills
- Strong customer service skills
- Experience in a client support or client-facing position within the last five years.
- Self-motivated and performance driven
- Positive attitude and ability to work pro-actively
- Team player with strong interpersonal skills

EDUCATION/CERTIFICATION:
Degree

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Customer Service & Support
Primary Location: Singapore, SG
Other Locations:
Organization: F&R Investors Corp Services
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time
]]>Mon, 13 May 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Singapore-Product-Specialist-Job/2593621/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Singapore-Product-Specialist-Job/2593621/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Technical Account Manager, Milan
ID:PRO00009127

Description

There’s an immediate vacancy for a Technical Account Manager, to be based in Milan. The role will be offered on local terms and conditions.

JOB DESCRIPTION - DUTIES AND RESPONSIBILITIES

Mission Statement: “To be a trusted advisor; enabling customers to gain maximum business advantage from our products and services; championing the delivery of an excellent end to end customer experience whilst always being alert for opportunities for profitable revenue growth.”

To deliver high level of technical account service satisfaction to clients through building and maintaining excellent relationships with client stakeholders, providing required technical advice and expertise to assist clients in their technical infrastructure decisions, support pre and post sales activities and provide client the technical interface into Thomson Reuters. Drive client loyalty/satisfaction by ensuring high reliability and performance of Thomson Reuters’ services and products.

Key Responsibilities
- Proactively detect any customer dissatisfaction that demand the highest standards from the appropriate service providers.
- Drive TR for the best customers’ end to end service experience.
- Set valid expectations with our customers and then take all reasonable endeavors to ensure Thomson Reuters achieves those expectations.
- Establish and maintain professional relationships with key stakeholders and influencers within your Customers’ organizations.
Main Tasks

· As a member of the client facing account team, own the technical relationship with the IT function within the assigned client base (# of assigned clients varies by account team). Establish and maintain a trusted advisor role within key accounts.

· Partner with the virtual account team (Account Manager, Sales Specialists, and Product Specialists) to identify and qualify sales opportunities.

· Provide assistance to clients in assessing the suitability of currently installed services, software and infrastructure for current and future industry and market requirements. As new product become available, provide guidance on the benefits, features, and application of these products in the client’s environment.

· Engage with assigned customers to ensure that new product versions, strategic product upgrade programmes, product migrations and product sunsets are delivered in a structured, consistent, coordinated, efficient and customer-centric manner.

· Maintain regularly scheduled visits and generate site visit reports with summary of open issues, actions, and responsibilities. Be responsible for creating Technical Services Strategy Statements for each customer which will consist of the customer’s market data objectives, service management priorities and actions specific to change programmes.

· Serve as an escalation point of contact for significant client technical issue (either service or installation related), provide leadership and coordination of all efforts in conjunction with Help Desk resources to resolve issues and manage communications between Thomson Reuters and the client.

· Manage capacity at the client site through frequent review of bandwidth reports and system level capacity reports. Ensure that clients are attentive to their LAN and Systems environments to ensure that sufficient capacity exists throughout the service delivery chain. Ensure that services and core infrastructure (excluding Enterprise Platforms?) supplied by Thomson Reuters are able to deliver the agreed capacity targets in a cost effective and timely manner.

· Recognize and assess risks that could impact the availability of Thomson Reuters products or services.

______________________________________

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

· BS/MS/MBA in fields such as Computer Science, Mathematics, Engineering or equivalent work experience. Knowledge of financial markets with an emphasis on the role and importance of market data and trading technology

· 5+ years experience in Market Data industry or in a related discipline

· In Depth knowledge of and experience with Open Systems environments with a strong preference to experience with TIB/Triarch or RMDS systems

· Experience with applications to support financial markets

· Understanding of the delivery and implementation of market data on the trading floor and its implications for operational support

· Superior communication and presentation skills with the ability to interact at high levels in large client firms and smaller firms. Must be able to communicate effectively with various levels of contacts including day-to-day contacts, IT and top management.

· Proven project management and organization skills in a dynamic business environment

· Proven ability to manage through influence and to create and maintain virtual support teams

· Ability to manage and track multiple activities as well as to work in a demanding environment to meet client deadlines

· Strong business analysis skills

· Must be able to quickly grasp technical concepts and apply them in a variety of contexts

· Strong understanding of Reuters’ markets and the products that serve them: functionality, features/benefits, how they work, different ways they can be used

· Excellent troubleshooting and problem management skills in a high pressure time sensitive environment

· The position is based in Milan, it is requested Italian as mother tongue and fluency in English

________________________________________________

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Professional & Consulting Services
Primary Location: Ita-Milan-Via Santa Margherita, IT
Other Locations:
Organization: F&R GSAM Europe
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel: Yes, 25 % of the Time
]]>Mon, 13 May 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Santa-Margherita-di-Belice-Technical-Account-Manager%2C-Milan-Job/2593631/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Santa-Margherita-di-Belice-Technical-Account-Manager%2C-Milan-Job/2593631/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Client Specialist - AM
ID:SAL00009592

Description

Overview:
The Client Specialist is a client-facing role which supports Asset Management clients who use Thomson Reuters desktop products. Through a combination of market knowledge, product knowledge and client-management skills, the Client Specialist partners with Sales teams to solve specific client needs and works directly with customers to enable their use of Thomson Reuters data. You will work in a fast-paced environment at the forefront of the latest developments in market data and technology and collaborate closely with Thomson Reuters Sales, Account Management, Content, Product Management, Development, and other business units to deliver unparalleled service to our clients.

Responsibilities:
A high level of client interaction is expected. Client Specialists are expected to spend the majority of their time interacting with clients on-site or via remote sessions, record their activity into a CRM and share client feedback with the Sales Team and Asset Management Division. All CS activity will be focused on increasing the retention rate of assigned accounts. Some activity should be focused on looking for new users to sell TR desktops to or up selling existing users.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Required Skills:
- At least two years of experience interacting with Asset Management professionals either in a training, help desk, account management or sales role. Good knowledge of customer business needs and workflows.
- Excellent listening and communication skills and ability to create and develop relationships.
- Continuous self-learner who keeps abreast of market developments, content and technology.
- Strong knowledge of Thomson Reuters products, content and infrastructure.
- Self motivated and able to work well with team members including other CSs, Sales Specialists, Account Managers and management.

Desired Skills:
It would be ideal if the candidate had expert knowledge of all (most) of the TR AM desktop suite of products. The ideal candidate would also have experience working for an AM firm and a solid understanding of the needs of AM professionals. The appropriate candidate should be career driven and eager to learn as much as they can related to being successful at their job.

Education:
BS/BA required. Masters degree, CFA or Series Certified a plus.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Boston, MA, US
Other Locations:
Organization: F&R GSAM Americas
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Fri, 17 May 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/Boston-Client-Specialist-AM-Job-MA-02108/2554096/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Boston-Client-Specialist-AM-Job-MA-02108/2554096/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Regional Director
ID:PRO00009131

Description

Primary Objective(s) The Regional Director, Global Services will partner with the Sr Director, Global Services to help position and sell professional services, ensure successful delivery of implementations, and build and maintain executive relations with Elite clients within the region. The successful candidate will demonstrate domain expertise (global ERP implementation and consulting), utilize best practices (business process redesign, consulting and client engagement strategies), build and maintain strong client relationships and achieve revenue/profit targets for software and services delivery.




Key Responsibilities

Strategy and Operations:
- Manage the region’s services strategy in conjunction with Elite’s Sales Team and under the direction of the Sr Director, Global Services.
- Work within a matrix management organization to ensure the successfully delivery of implementation projects
- Identify and resolve issues, risks, and other considerations related to the implementation of projects, products, and services.
- Identify up-selling/cross-selling opportunities within the existing client base.
- Provide clear guidance to global services resources, contractors, and third party providers, to ensure adherence to implementation policies and procedures.
- Partner with the various internal organizations (Project Management Office, Human Resources, Education Services, etc.) to enhance the culture of continuous improvement and collaboration.
- Provide project oversight and governance and participate in Steering Committee meetings for all implementations as necessary.


Client Engagement and Relationship Management:
- Build active Clients relationships with key influencers and decision makers and establish and maintain
- Executive relationships with all strategic clients.
- Define strategies to develop and refine service offerings, revenue opportunities and the resources required to deliver those services.
- Actively collaborate/participate with sales and assist with proposal development/presentation, presentations, and contract/addendum reviews, as necessary.
- Establish/refine client satisfaction evaluation and feedback process to measure performance and anticipate needs. Track client satisfaction by reviewing periodic surveys and make adjustments in the ongoing strategic approach.
- Communicate regularly with client management to assess satisfaction with the implementation process and address issues, questions and concerns.



Fiscal:
- P&L responsibility for the Global Services North America East region.
- Assess, refine, and standardize project profitability metrics and tracking.
- Provide accurate reporting of revenue backlog and sales forecasts.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Qualifications, Experience, Knowledge and skills

Minimum Qualifications
Bachelor’s degree in business management, accounting or information technology or equivalent work experience required. An advanced degree or MBA is preferred.



Experience
- 11+ years of related experience with 7+ years of consulting firm/client relationship management in a mid to large scale organization managing multiple projects/teams simultaneously with a proven track record of successful software engagements with definable contributions to the business.
- Demonstrable experience in ERP systems and/or service delivery. Proven track record of implementing multiple ERP solutions in both the domestic and global environment utilizing an industry recognized ERP implementation methodology.



Skills
- Excellent communication and presentation skills including the ability to build relationships and effectively communicate and influence across all management and organizational levels both internally and externally.
- Strong project management skills with ability to lead people and deliver results through the delegation of others.
- Demonstrated problem solving, analysis, and resolution at strategic and functional levels.
- Good understanding of applicable technical concepts, strategies and architectures and knowledge of operating systems and their relation to business processes.
- Advanced PC skills, including MS Office (Word, Excel, PowerPoint and Project).



Travel (include %)
Ability to travel approximately 50% of the time.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).

Job: Professional & Consulting Services
Primary Location: United States
Other Locations:
Organization: L LLF Elite
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: Yes, 10 % of the Time
]]>Fri, 24 May 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/Regional-Director-Job/2566445/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Regional-Director-Job/2566445/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Global Technology Manager
ID:PRO00008831

Description

The GTM (Global Technology Manager) is chartered with developing and managing strategic relationships with technology decision makers at client accounts that enable the adoption of Thomson Reuters technology, products and content. The GTM works with clients to execute their technology strategy, and through intimate knowledge of their challenges and business goals, seeks opportunities to grow our presence at the client. The GTM as a trusted advisor to the client, advocates for their technical requirements within the business divisions and contributes to the evolution of our product roadmap to meet changing client needs.
- Support the Global Business Director in execution of business and technical strategy for the account
- Identify new revenue opportunities by regularly engaging with customers to understand their evolving unmet needs, and proposing TR-developed solutions
- Establish relationship map at CTO/CIO level that enables effective account penetration at the decision-maker level
- Develop and maintain an account plan for assigned accounts, including technology roadmap
- Develop a deep understanding of clients environment and technology needs, and ensure that TR is well positioned to address challenges by sharing insight with the appropriate internal teams
- Anticipate the impact of market events on clients, and proactively support them with innovative solutions
- Ensure Global consistency in technology delivery and account service
- Deliver insight on industry trends and regulatory changes to client and internal stakeholders
- Collaborate with clients and segments to innovate and develop solutions to emerging business issues
- Support sales efforts in a pre-sales capacity by lending insight and subject matter expertise
- Advise clients on TR’s product roadmap and ensure alignment between account plan and client’s technology strategyWe are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications
-BS/BA in engineering , CS or other technology related discipline
- In-depth knowledge of trading and capital markets workflow and technology
- Excellent communication skills with the ability to communicate comfortably with CTO/CIO level
- Resilience under pressure, ability to drive and deliver resolution to problems in a time-sensitive environment
- Understanding of computer systems architecture including Windows and Unix, and networking concepts including design, security, monitoring and capacity planning.
- Able to understand and communicate software packaging, distribution, and ownership concepts at an operational and cost level.
- Understand and able to discuss API integration concepts for a variety of development frameworks.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Professional & Consulting Services
Primary Location: Toronto, ON, CA
Other Locations:
Organization: F&R GSAM Global Accounts
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Thu, 23 May 2013 03:00:00 GMThttp://jobs.thomsonreuters.com/job/Toronto-Global-Technology-Manager-Job-ON/2506536/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Toronto-Global-Technology-Manager-Job-ON/2506536/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title:Global Technology Manager
ID:PRO00009149

Description

The GTM (Global Technology Manager) is chartered with developing and managing strategic relationships with technology decision makers at client accounts that enable the adoption of Thomson Reuters technology, products and content. The GTM works with clients to execute their technology strategy, and through intimate knowledge of their challenges and business goals, seeks opportunities to grow our presence at the client. The GTM as a trusted advisor to the client, advocates for their technical requirements within the business divisions and contributes to the evolution of our product roadmap to meet changing client needs.

Support the Global Business Director in execution of business and technical strategy for the account
Identify new revenue opportunities by regularly engaging with customers to understand their evolving unmet needs, and proposing TR-developed solutions
Establish relationship map at CTO/CIO level that enables effective account penetration at the decision-maker level
Develop and maintain an account plan for assigned accounts, including technology roadmap
Develop a deep understanding of clients environment and technology needs, and ensure that TR is well positioned to address challenges by sharing insight with the appropriate internal teams
Anticipate the impact of market events on clients, and proactively support them with innovative solutions
Ensure Global consistency in technology delivery and account service
Deliver insight on industry trends and regulatory changes to client and internal stakeholders
Collaborate with clients and segments to innovate and develop solutions to emerging business issues
Support sales efforts in a pre-sales capacity by lending insight and subject matter expertise
Advise clients on TR’s product roadmap and ensure alignment between account plan and client’s technology strategy
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

BS/BA in engineering , CS or other technology related discipline
In-depth knowledge of trading and capital markets workflow and technology
Excellent communication skills with the ability to communicate comfortably with CTO/CIO level
Resilience under pressure, ability to drive and deliver resolution to problems in a time-sensitive environment
Understanding of computer systems architecture including Windows and Unix, and networking concepts including design, security, monitoring and capacity planning.
Able to understand and communicate software packaging, distribution, and ownership concepts at an operational and cost level.
Understand and able to discuss API integration concepts for a variety of development frameworks.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Professional & Consulting Services
Primary Location: Chicago, IL, US
Other Locations:
Organization: F&R GSAM Global Accounts
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel:
]]>Thu, 02 May 2013 00:00:00 GMThttp://jobs.thomsonreuters.com/job/Chicago-Global-Technology-Manager-Job-IL-60290/2578414/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Chicago-Global-Technology-Manager-Job-IL-60290/2578414/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS