http://jobs.thomsonreuters.com/feeds/Hays-KS-jobs/ Custom RSS Feed for Hays-KS-jobs Mon, 20 May 2013 09:04:55 GMT en-us /sites/thomson-reuters/images/logo.jpg http://jobs.thomsonreuters.com/feeds/Hays-KS-jobs/ 720 Title:Support Manager
ID:TEC00027948

Description

Position summary: Manages multiple teams responsible for the courteous and prompt provision of operational support related to assigned application systems. This includes planning and delivery of the operating plan as well as accountability to ensure Thomson Reuters products function as designed and remain competitive in the marketplace.

Major responsibilities of this position:
- Manage customer support and problem resolution for multiple applications by monitoring and maintaining case workflows while delivering customer excellence.
- Manage support and production development teams including assigning tasks, providing guidance and performing reviews.
- Manage customer concerns, expectations and priorities.
- Conduct status meetings to communicate objectives clearly and accurately to team.
- Regularly follow-up with customers to ensure a quality support experience.
- Establish technical direction and strategy for group.
- Represents the team at customer sites if required.
- Serves as escalation point for urgent and highly sensitive customer issues.
- Reviews and/or approves complex technical plans and solutions as applicable.
- Ensures team members are recruited, developed, organized, and equipped to operate efficiently and effectively in pursuit of company business objectives.
- Has responsibility for assigning work, allocating resources, monitoring results, controlling costs, as well as, managing and mentoring staff.
- Translates business and strategic objectives into tactical project plans.
- Establishes and maintains key process standards and best practices.
- Management and coordination of user group meetings and annual user conference.We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications
- Bachelor degree in computer, technical or business related field plus a minimum of five years telephone support management or combination thereof
- Assessment or Government Tax experience or knowledge is preferred
- Excellent communication, organization and interpersonal skills
- Business travel is required with frequency determined at the supervisor’s discretion
- May require extended work schedules, tight deadlines and conflicting priorities
- Broad experience in technology and/or operations.
- Extensive project management and team leadership experience.
- Broad technical and business knowledge.
- Experience in applying principles, theories, practices, and techniques for managing activities involved in resolving customer problems.
- Proven track record of leadership and motivational skills of one or more teams.
- Excellent communication and presentation skills to enable effective presentation of information for discussion with higher levels within the business.
- Up-to-date knowledge of organization’s tools and technologies
- Strong leadership and project management skills
- Management skills to leverage employees’ skills and knowledge to maximize team effectiveness and meet organizational objectives
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: Hays, KS, US
Other Locations:
Organization: Tax&Acctg Government
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift:
Travel: Yes, 25 % of the Time
]]>Wed, 08 May 2013 02:59:00 GMThttp://jobs.thomsonreuters.com/job/Hays-Support-Manager-Job-KS-67601/2538726/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.thomsonreuters.com/job/Hays-Support-Manager-Job-KS-67601/2538726/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS