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Customer Administration Specialist

Thomson Reuters Customer Service & Support 2/15/2018 12:21:01 PM Manila, Philippines
Job Description

Roles and Responsibilities:

  • Generate contracts for subscriptions as requested by Sales team within service level agreement requirements
  • Review existing subscriptions up for renewal, or as may be needed
  • Answer requests regarding client expenditures for subscriptions
  • Endorse subscription amendment and billing orders to the relevant teams
  • Maintain and update contract-related reports
  • Monitor pending queries and unsigned contracts, and follow-up with Sales as may be needed
  • Coordinate with Credit Control team regarding payments and tax requirements
  • Liaise with Client Support regarding fulfillment
  • Liaise with Order Processing team regarding billing and subscription amendments
  • Fulfill ad hoc tasks (for example, reports) as may be required by management

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Req #: JREQ098230
Locations: Manila-Philippines
Job Function: Customer Service & Support
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