Managers have primary project management responsibilities. Those include overseeing the document review team, ensuring adherence to approved workflows, monitoring quality, and providing feedback. Managers provide cost and effort estimates, prepare financial projections, communicate with external stakeholders, and construct continuous learning workflows/dataset analysis. They manage staff, lead by example, establish and monitor performance metrics, ensure deadlines are adhered to, and track financial performance. Manager typically serve as the client-facing lead or co-lead on the projects, working alongside internal stakeholders such as Senior Managers and Directors. They generally should have several years of intensive document review experience, some of which was spent in a leadership capacity.
- Effectively lead one large or two small-to-medium projects simultaneously and without intensive senior oversight.
- Internal management of a project. Managers typically have significant project management responsibilities, including communication with clients and vendors as a matter of course.
- Responsible not just for project quality, but for thinking about project quality creatively. A Manager is expected to be alert to opportunities for process improvement, better quality control, smarter and more efficient audits, and so on. Must meaningfully engage with client escalation responses or other feedback to devise better review approaches.
- Ability to manage a project in all other respects including staff management and leadership, performance metrics, quality, deadlines, tracking, and assurance with minimal supervision from seniors.
- Point person for the project team to spot/address/escalate issues that aren’t substantive (e.g. a workflow problem or suggestion; team related issues).
- Expected to innovate and improve upon document review processes and techniques.
- Maximize platform reporting/tracking ability.
- Skilled at undertaking administrative responsibilities, primarily centered on the employee appraisal process, internal reporting, compliance, and process adherence.
- Provide accurate scoping of new projects.
- Effectively communicate with counsel or the client with respect to instruction changes, suggestions for changes, and seeking/interpreting guidance.
- Strong subject matter expertise and ability to adapt and learn any type of subject matter.
- Ensure compliance with policies and processes.
- Mentor non-managerial junior colleagues.
Required Skills and Experience:
- Strong project management skills, including firm grasp of processes, metrics, and productivity-implications of project workflow.
- Strong client and external party-facing skills; main point of contact with external representatives in connection with particular projects. Able to effectively gauge client needs even if not expressly stated.
- Highly skilled in e-discovery platforms and relevant technology, including ability to manage assignments and workflow (including the ability to suggest changes to workflow), and understand platform abilities, limitations, metrics, and reporting capabilities.
- Strong presentation and training skills; project-specific training (of junior colleagues) is a core responsibility. Effectively shares e-discovery/platform knowledge with colleagues.
- Manages deadlines without delivery delays.
- Ability to work effectively with multiple stakeholders from diverse geographic regions.
- Ability to read and write Chinese language is preferred as this role requires vetting of legal documents written in Chinese.
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