The Product Specialist will leverage expertise in Practical Law to drive growth, retention, and increase usage to maximize customer satisfaction and loyalty. Current product focus may be adjusted based on new product releases and changing needs of the business. The Product Specialist will provide customers with needs-based training and guidance on integrating the relevant product into their daily workflow. The role will encompass a mix of (1) Presale demonstrations and assisting with trials (2) Assisting with renewals where needed (3) On-Boarding new subscriptions (4) Increasing user adoption at specified accounts. Success is defined by sales closed, product adoption, and revenue retention.
MAJOR AREAS OF ACCOUNTABILITY:
Meet or exceed designated activity goals while driving revenue growth of assigned products
Support the sales force through pre-sale demonstration and trial activity initiatives
Implement and lead pre-sale web based seminars to promote sales of Practical Law
Educate customers on product benefits and design trainings targeted to the user level
Work within retention strategy to bring customers to renewal readiness
Execute marketing campaigns to achieve segment and business unit objectives
Design and present curriculums to help sales executives and account managers successfully promote specific products
Develop strong understanding for attorney workflow and present solutions to customers and West employees in a way that maintains usage of the product
Develop partnerships with internal business units
Be a source of Practical Law expertise for assigned territory.
JD or equivalent work experience required.
Credible, engaging presentation skill in delivery of training via remote training technology
Deep understanding of Attorney workflow, including document and matter management solutions
Account Management or training experience required
Customer service orientation and experience
Thomson Reuters product experience or awareness
A self starter with the ability to work independently
Successful history of working cross functionally with other departments
Experienced with remote training technology i.e. WebEx, Webcast, remote access
Ability to travel to customer locations and/or sales meetings if needed
Strong telephone and in-person communication and presentation skills required
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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