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Account Manager

Thomson Reuters Sales 2/12/2018 8:00:26 AM Amsterdam, Netherlands
Job Description

The successful candidate will be proactively managing a portfolio of clients with a focus on retention, increased revenue and customer satisfaction. The role involves constant liaison and collaboration with all client front line activities including Specialists, Sales Specialists, our Customer Relationship Management centers, Admin and Technical support.

Roles and Responsibilities:

External Focus

  • Interact with customers who use Thomson Reuters products to establish a professional relationship with them in order to retain and grow the business
  • Demonstrate Thomson Reuters products to customers predominantly via on-line demonstration tools
  • Where necessary troubleshoot specific problems, enlisting the help of internal support/product/admin groups
  • The recognition of cross sell and up sell opportunities and resolution of common problems
  • Record in the appropriate systems all contact history information to facilitate an improved knowledge of the customer with the objective of building increased retention and increased sales revenue
  • Provide proactive support to customers using all tools and resources available
  • Set correct customer expectations
  • Elicit customer feedback to improve processes
  • Manage escalated problems in area of specialization

Internal Focus 

  • Adhere to schedules and targets
  • Consolidate and communicate information to Line Manager
  • Imparting knowledge to others within the team and outside the team
  • Participates in developing and implementing new work processes
  • Self-development - including product specialization, markets knowledge, and technical skills
  • Participates in devising processes for team development

Qualifications & Skills

  • Dutch (mother tongue or fluent)
  • English (fluent)
  • Master degree or equivalent in Economics and/or Finance
  • Any international qualification: CFA will be a plus
  • Deep understanding of the Financial Market
  • Results orientated and focus on achieving targets and objectives
  • Strong oral and written communication skills
  • Proven track record of sales excellence
  • Strong influencing skills with proven negotiating abilities
  • Excellent presentation skills
  • Good networking & relationship building abilities

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
Amsterdam-Netherlands
Req #: JREQ096872
Locations: Amsterdam-Netherlands
Job Function: Sales
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