The Product Specialist will leverage expertise in key products to drive growth, retention, and increase usage to maximize customer satisfaction and loyalty. Current product focus may be adjusted based on new product releases and changing needs of the business. The ideal candidate for this role will be a flexible, self-starter willing to take on new products and projects when needed and provide effective pre-sale and post-sale product support. The Product Specialist should provide customers with needs-based training and guidance on integrating the relevant product into their daily workflow. The role will encompass a mix of (1) presale demonstrations (2) proactive post-sale outbound call activities (3) reactive response to incoming requests. Success is defined by sales closed, product adoption, and revenue retention.
MAJOR AREAS OF ACCOUNTABILITY:
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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