The Manager of Legal Sales Operations is responsible for managing daily operations to achieve the designated goals for one or more Sales and Customer Support sales channels within the Legal Division of Thomson Reuters.
The primary responsibilities of this position include partnering with the sales and business leadership to initiate and drive projects, while working in conjunction with Sales, Client Management and Operations to facilitate new and renewal business. Provide information to Sales Representatives and Client Management on general sales-related matters around policy and procedural issues and act as a liaison between Sales Operations and internal departments within FindLaw and West. In addition, support Sales and Sales Operations management to achieve business objectives.
The Manager of Legal Sales Operations has an expert-level understanding of Thomson Reuters business and assures a high degree of product and service satisfaction for Thomson Reuters’ customers. The Sales Operations Manager manages and directs the activities of a group of expert internal consultants. This fast-paced, dynamic job requires an expansive level of knowledge related to pre-sales operations, technology and has an understanding of Thomson Reuter’s expansive product line, call center metrics/routing/tools and the service processes, policies and procedures used in an enterprise environment.
MAJOR AREAS OF ACCOUNTABILITY
SALE OPERATIONS ROLE: Day-to-Day
Knowledge, Skills and Abilities
Technical / Professional Skills & Competencies
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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