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On boarding Analyst

Thomson Reuters Customer Service & Support 1/29/2018 12:49:03 PM Buenos Aires, Argentina
Job Description
  • Deliver virtual instructor-led modules and courseware based on clients' workflow and business requirements.
  • Support campaigns and training activities to the benefit of the wider regional organization
  • Jointly manage the creation of toolkits for assigned courses, collaborating with eLearning, video teams, and peers
  • Research and prepare for training courses using the knowledge acquired in business specific training programs and toolkits
  • Assist training staff in getting trained training applications and provide guidance and feedback
  • Act as a mentor to new team members
  • Create and maintain accurate contact and activity records in the Customer Relationship Management (CRM) system.
  • Support and supplement onsite activities delivered by colleagues as required.
  • Proactively collect customer feedback.
  • Work as a part of a virtual team to build valuable remote training offerings and content.
  • Continuously build personal knowledge of relevant product/customer markets, company products, and clients
  • Inject company brand attributes into all offerings: human, agile, clear, optimistic.
  • Complete specialty training programs and may co-deliver train-the-trainer programs

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Buenos Aires-Argentina
Req #: JREQ098397
Locations: Buenos Aires-Argentina
Job Function: Customer Service & Support
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